Business Profile

Pest Control Services

Greenix Pest Control

Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

577 total complaints in the last 3 years.
197 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This spans over a few months, which after reading many other reviews Im beginning to understand why and Im not the only one. As you can see in the attached photos, I have been paying monthly for a service I have not been provided fully. Images that they have uploaded, are for proof they have been to my home to provide the services. Which does not happen hardly at all. I have one of their employees, on video literally pulling up to my house getting out and taking a picture and then getting back into the car and leaving to not return. I have contacted customer service to get out of said contract they make you sign when you start any services with them. I was then at that point informed about the $299 cancellation fee. Them saying they are coming out, and not really showing up happens alot. I have cameras on my house, so I see when they actually come and dont come. All Im asking for in a refund for the last 5 months, and my agreement to be cancelled. I come from a customer service position so I have high standards I guess, but even with the lowest they dont meet them. Please just cancel the agreement and refund the last 5 months. Im just happy Im not asking for a full refund.
Business Response
Date: 03/21/2025
Thank you for bringing this matter to our attention. We take all concerns seriously and appreciate the opportunity receive ******** feedback. At this time, we have made contact with ****** and reached an amicable resolution. If there are any additional questions or concerns, please don't hesitate to reach out to us directly.
Customer Answer
Date: 03/21/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint. It is not the full amount I wanted but am ready to be done with this.

Regards,

****** ********
Initial Complaint
Date:03/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 12, 2025:I wanted to add mouse/mice/vole repellant to my service. The technician told me via text message that the new service cost would be $70 for the first month and $30/month for the remaining 11 months.March 13, 2025:I noticed that I was billed $74.90 (which I assumed was the $70 plus tax) as expected, but I was also billed an additional $184.75. I called Greenix and the account representative told me the $184.75 charge was a mistake. However, he would not remove the charge from my credit card. I also told him that I want to cancel my account because I cannot afford all these unexpected charges, and he refused to do so.
Business Response
Date: 03/14/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address ******* concerns and apologize for any inconvenience he may have experienced. At this time, we have communicated directly with ***** and came to an amicable resolution. If there are any additional questions or concerns, please don't hesitate to reach out.
Customer Answer
Date: 03/21/2025
BBB called the consumer using an automated calling system. The consumer replied with a text message with the number 1 indicating that their complaint was resolved and could be closed - see below for details:
************** ******, *********** 23065085 Greenix Pest Control Mar 21, 2025 11:41 AM
Initial Complaint
Date:03/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told I could cancel/discontinue at any time if I was not happy with the service. I tried to cancel after I continued to see pests in my garage and house. I tried to call to cancel and they would not let me cancel the service and continued to bill me. We didn't pay and wanted to cancel without success and now I'm in collections for the remaining bill. Extremely unhappy with the communication and service.
Business Response
Date: 03/14/2025
Thank you for brining this matter to our attention. We appreciate the opportunity to address ****** concerns and apologize for any dissatisfaction he may have experienced with our service. At this time, we have communicated the status of the outstanding balance and collection stage with **** via email. If there are any additional questions or concerns, please don't hesitate to reach out to us directly.
Initial Complaint
Date:03/02/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last October, I called Greenix to deal with a wasp nest on the side of our house. I was quoted a price, which I was led to believe was just the cost for the removal of the nest. I remember being offered a monthly and quarterly service and saying no thank you. I was only interested in a one time service. They must have slipped the monthly service into the contract they sent, because theyre now claiming they have my signature agreeing to the service. They have been charging me monthly, despite paying them almost $200 for the initial pest removal. Confused, I called trying to cancel this week. They claim Im under contract and there is a huge cancellation fee that equals more than the remainder of the service contract. This is hurting my family financially and this business is predatory. All we want is to cancel the service we never agreed to in the first place!
Business Response
Date: 03/03/2025
We hope this message finds you well. It was a pleasure connecting with you regarding your concerns. We understand that your initial questions were related to the agreement you signed. After reviewing the sales call, we can confirm that the monthly pricing and the full length of the agreement were clearly disclosed. During our phone conversation on 3/3/25, we were able to have an open discussion, and Im glad we reached a mutual understanding and fully resolved your concern. If you have any further inquiries, please feel free to contact us.
Customer Answer
Date: 03/12/2025
Better Business Bureau:

I accept the business's response to resolve this complaint. Though it is unfortunate that I had to get the BBB involved for them to do the right thing. **** was very helpful on the phone. I appreciate his willingness to cancel my contract without a penalty fee.

Regards,
********* *****
Initial Complaint
Date:02/28/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec. 17 my fiance contacted Greenix to help with a mouse problem. We were in ****** at the time, so did not sign any contract. They came one time, set up some traps, and left. We have not heard from them since, and there have been no mince captured. They did not tell us my girlfriend would be charged monthly, and they have taken $140 over the past 2 months from her bank account. Her name is ***** *****, ***************************** She is an immigrant and English is her third language. I think Greenix took advantage of the situation in dealing with a teenage daughter. We agree to pay the original $179, but want the contract cancelled and the company to not contact her any more. It seems you have many similar complaints, and solved them adequately. Thanks.
Business Response
Date: 03/04/2025
Thank you for bringing this matter to our attention. At Greenix, we are committed to delivering an excellent customer experience from the initial interaction onward. Upon review of ******* account, we have made contact with *** to discuss the matter and have reached an amicable resolution. As always, we remain dedicated to transparency and customer satisfaction, ensuring that all concerns are addressed appropriately. If there are any additional questions or concerns, please don't hesitate to reach out to us directly.
Customer Answer
Date: 03/12/2025
BBB called the consumer using an automated calling system. The consumer replied with a text message with the number 1 indicating that their complaint was resolved and could be closed - see below for details:
************** ******, *** 23004094 Greenix Pest Control Mar 12, 2025 12:40 PM
Initial Complaint
Date:02/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Description:Consumer had wasps on her property and contacted Greenix on 9/10/2024. They came and treated the wasps and they told her if they weren't gone in 30 days, they would come back at no charge. She contacted them and a supervisor came and told her that she would need to be on an annual contract and treat them monthly and that they wouldn't go away with one or two treatments. She asked to be refunded since she was misled.
Business Response
Date: 02/27/2025
Thank you for providing your feedback regarding your Greenix's services. We take your experience seriously and have thoroughly reviewed your account. We appreciate the opportunity to connect with you and address your concerns. During our phone call, we were able to reach a resolution. As per our records, you signed up for a one-time wasp treatment, which was successfully completed. Your request for an additional service was not granted, as it falls outside the scope of the agreement you signed with us. From the agreement, "This **************** does not include any guarantees, warranties, or offers for complimentary services that may be available with Greenix's recurring subscription-based services". If you have any further questions or concerns, feel free to give us a call.
Customer Answer
Date: 03/10/2025

I could not respond in the timing you stated because I was waiting to hear back from Greenix about my dispute. The manager told me on the 27th that I would receive a full refund in exchange for posting that we came to an acceptable resolution. I spoke with him March 6 and apparently they have again reversed their decision and are saying they have already reimbursed my credit card. This is another lie by this company and here is the documentation to prove it.

Please update my complaint accordingly.
Thank you,
******* *****
Business Response
Date: 03/26/2025
We appreciate the opportunity to continue to address this concern. As stated before, ******* previously disputed two payments with their financial institution, one for $99 and one for $198.63. As clarified previously, Greenix did accept the dispute for the $99 charge and those funds have been returned to her. The dispute for the second charge was resolved in favor of Greenix. Because the charge has already undergone a formal review and was upheld, we are unable to issue a refund. We sincerely apologize for the miscommunication over a refund, however we are unable to change our position on this matter.
Initial Complaint
Date:02/24/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was originally paying $75 quarterly but I canceled the services. A *** came by and said Id get the same deal but for $50. I agreed but later found out they switched the contract from quarterly to monthly, resulting in me paying $300 extra for same services. Since I signed the contract o was stuck paying the additional money. They did not provide the services they claimed they would, either they didnt complete for the promised service (by joy treating the back part of the house) or they refused to come in the house when I continued to complain about bugs inside the house. Once my 18 month contract was up, I called to cancel the services. They never let you just cancel, they always make you take to a sales *** and tell them why. I did that and they offered to come out one more time to treat the house properly and I told them that was fine but I still wanted to cancel the service. I called them multiple times during the week of Christmas and their office was closed. I called because I wanted to make sure the account the was closed. I was unable to reach anyone that entire week and the charge still came through my account on 12/29. I sent an email to have them reverse the charge and they advised me to call back again. I did call and they refused to reverse the charge. I reversed it with my bank and they got it reversed back to them, so not only did they overcharge me by $300 but charged me another $35 after they knew I no longer wanted the services. They continue to refuse to refund the $35 (even through I was ** longer under contract) and had called to cancel.I did infact email them to cancel and called multiple times the week of Christmas and even called after the November contract to cancel (I did cancel with a sales *** in November) but still got charged in December.
Business Response
Date: 02/25/2025
Dear *******,
We hope this message finds you well. It was a pleasure speaking with you on the phone today. Your experience with Greenix is of utmost importance to us, and we greatly appreciate the feedback you shared. We are pleased that, through our discussion, we were able to reach an agreement and fully resolve your concern.

thanks
Customer Answer
Date: 03/05/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

******* ******
Initial Complaint
Date:02/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had greenix paid for a year of services including monthly pest control, after the first service they said that it was actually just once every quarter while it's cold outside and then as needed when it's warm. They had tried to schedule service in December and I was having a lot of work done on my house and told them to not come out and to reschedule service since my work crews that were out couldn't work when greenix would spray. I called the office about this and had to reschedule multiple times. I then got a call from the construction crew that somebody from greenix was there to spray and I told the tech himself to not spray today and that I will call to reschedule. He sprayed anyways and they are now trying to charge me for the visit after multiple times saying to not come to my property and spray. Then when I email about this issue they say they can only resolve it by phone, and then they won't pick up the phone but continue to send email reminders saying I owe them money.
Business Response
Date: 02/24/2025
Dear ****,
Thank you so much for taking the time to share your feedback with us. We tried reaching out by phone to see if there was anything else you'd like to discuss. Since youve requested no further contact from Greenix, we've made sure to resolve any issues that may have led to future communication. For now, all communication has been closed. Let us know if you need anything else!

thanks
Customer Answer
Date: 03/01/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22973521

I am rejecting this response because: They did not try to reach out by phone and all efforts to call them are met with being directed to an endless automated call system that doesn't lead to an actual person. I never asked them to not contact me.

Regards,

**** *****
Customer Answer
Date: 03/03/2025
I'm not sure what other clarification you might need, they have not resolved this complaint and their response was mostly a lie.

Keep this open please.
Customer Answer
Date: 03/03/2025
Yes they can, they claimed that they have but they haven't reached out.
Business Response
Date: 03/10/2025
Thank you for reaching out, and we truly apologize for the frustration this situation has caused. We understand how important this matter is to you, and were committed to resolving it as quickly as possible.
We've made several attempts to contact you, both via email and phone, using the details we have on file, but unfortunately, we have not been able to connect. We did send you an important update regarding your account on 1/7, and we want to ensure all information is accurate. If anything is incorrect or if theres been a misunderstanding, we kindly ask that you contact us directly by phone so we can address the issue immediately.
As requested, you will no longer receive any communication from Greenix about services. However, we are here to assist you if you need anything further to resolve this matter. Please dont hesitate to reach outwere ready to help!
Initial Complaint
Date:02/20/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Where to begin? I wish I would have checked out the reviews before locking into a contract. First, you're asked to provide a down payment which I did. Next there's a monthly charge, which is being paid. Time and time again I have to call the company because no one shows up to provide service. No one reaches out to provide a possible date and time to come to the home to provide service. There have been a couple of months where no service was provided, on one of those occasions I received a refund, but for the month of January no service no refund, and that's after I reached out. We are now into February with no call from GreenIx to provide a date and time for service. Unfortunately I can not cancel the contract until renewal, but GreenIx is clearly in breach of contract with no service. To anyone considering GreenIx, please do your research or you will be stuck in a contract with lousy service and customer service. Dear **********************: You must do better or a class action lawsuit will follow for continuous breach of contract on your end.
Business Response
Date: 02/21/2025
Dear ********,
Thank you so much for your valuable feedback. We hope this message finds you well. It was a pleasure speaking with you today and having the opportunity to closely review your case.
After discussing your concerns in detail, weve developed a plan to address the issue. Well have someone visit next week to assess the situation further and ensure we resolve your pest concerns promptly.
We truly appreciate you being one of our customers, and were committed to working together to find a solution.
Thank you once again, and please dont hesitate to reach out if you need anything further.
Customer Answer
Date: 02/25/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22967561

I am rejecting this response because: Supervisor reached out to discuss my complaint. I let him know of all of the miscommunication, and how every *** I spoke with told me something different but yet no one went into detail of what the actual services I was supposed to receive were. He also stated that my current service is every 3 months not monthly although I'm paying monthly. No one initially explained that either. He then offered a coupon for a month's service. They offered to have someone come out, which I thought was for an actual service but it turned out to be for a recommendation/review of what the issues are. They then sent me a quote for another service for an additional $500+ which I am rejecting. Initial start up of this service was expensive, and I'm already paying monthly I am not going to lock myself into another contract. I will be canceling services at renewal. I can put out my own bait out and spray when needed more than every three months like my contract is set up for. I don't need a call back to try and lock me into another contract please and thank you.

Regards,

******** ******
Business Response
Date: 03/03/2025
Thank you for bringing this matter to our attention. We want to assure you that we take your concerns very seriously and are committed to working with you to find a solution. Weve made several attempts to reach you, despite your previous indication that you no longer wished to be contacted. Our priority is to ensure your pest concerns are fully addressed. Weve also sent you copies of the agreements you signed for your service. If you have any further requests or need assistance, please dont hesitate to call us at *********************. Were here to help and are eager to resolve this as quickly as possible.
Customer Answer
Date: 03/12/2025
Please try reaching out again. Thank you

Complaint: 22967561

I am rejecting this response because:

Regards,

******** ******
Initial Complaint
Date:02/18/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have called this company 3 times to cancel service and only now after one year, I have paid over $560 that I otherwise would not have had to pay. I am asking for a refund for the costs incurred from the first time I attempted to cancel this service.
Business Response
Date: 02/21/2025
Dear ***,
We hope this message finds you well. We’ve been trying to reach you regarding the concerns you raised about your pest control services. Between 2/18 and 2/21, we made four phone calls and sent one text message, but we’ve been unable to connect.
We would greatly appreciate the opportunity to discuss your concerns and work with you toward a resolution. At your earliest convenience, could you kindly give us a call at ###-###-####?
Thank you, and we look forward to hearing from you soon.

thanks
Customer Answer
Date: 02/25/2025
I am rejecting this response because it looks like your calls were labelled as SPAM in my phone. A proper resolution to my complaint is to tell me that 1. I had the right to cancel my subscription after the first year and 2. I'd like refunded any payments incurred since I first tried to cancel, which is roughly six months.
The best way to reach me is by email. Let me know in writing what actions you can and will take to resolve this.

Regards,
******* *****
Business Response
Date: 03/10/2025
Thank you for your patience and cooperation throughout this process. We appreciate the opportunity to work with you to reach a satisfactory resolution. As of our agreement via email on 3/7, all outstanding matters have been successfully addressed, and everything has now been resolved.
Should you have any further questions or need additional assistance, please don't hesitate to reach out. We’re always here to help!
Customer Answer
Date: 03/11/2025
I accept the business's response to resolve this complaint.

Regards,

******* *****

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Greenix Pest Control is BBB Accredited.