Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greenix Pest Control has 31 locations, listed below.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  2700 W 21st St Ste 11 Erie, PA 16506

  
• 

  Greenix Pest Control

  699 Industrial Dr Middletown, DE 19709

  
• 

  Greenix Pest Control Dayton

  11 W. Monument Ave., Ste. 412 Dayton, OH 45402

  
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  Greenix Pest Control Centerville

  934 Senate Dr Centerville, OH 45459

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a 12-month contract for services with Greenix Pest Control over the phone with a representative. During the call, I misunderstood the explanation provided to me. The representative vaguely described the agreement, and I signed it trusting that they were accurately conveying the terms. I believed that I was only signing a specific section for the initial visit, to allow them to treat. If I agreed to commit to the contract after my initial visit I would sign that contract then. However, I later realized that the section actually indicated that I did want to proceed with the contract. If I wanted to opt out I had about 3 days after visit to opt out. Due to this misunderstanding, I attempted to cancel 2 or 3 days past the opt-out deadline stated in the contract. I feel that I was taken advantage of, especially given the issue that prompted my initial contact with the company. The technician who visited my home did not reiterate the commitment I had made, leaving me unaware of the binding nature of the agreement. While the company may have met legal requirements, I believe I was misled into signing this contract due to unclear communication. When I contacted the company to address my concerns, they offered to terminate the contract—but only if I paid a $100 cancellation fee, which I find unreasonable given the circumstances. After reviewing the recorded call, they admitted that they could understand why I misunderstood the terms, but that the representative explained it accurately. Yet they still insisted on charging the fee. I have not been given access to the recorded call to properly defend my position. Based on my experience, I do not believe this company operates in a trustworthy manner. I am requesting that the contract be canceled without requiring the $100 payment, as I signed it based on a miscommunication from their representative.

  

  Business Response

  Date: 04/24/2025

  Thank you for your feedback. Upon further review of your account, we have confirmed that this matter has been fully resolved. We appreciate your concerns and would like to reaffirm that documentation outlining the agreement is provided prior to any services being rendered. Additionally, all terms and conditions are thoroughly reviewed at the point of sale to ensure that customers are fully informed before proceeding.  If you have any additional questions or concerns, please do not hesitate to contact us.

  Customer Answer

  Date: 04/24/2025

  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ********* ******

• Initial Complaint

  Date:04/17/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BEWARE of silent price increases! On 08/17/2024 I entered into a contract with Greenix on a 12 month term with a rate of $99 monthly. On 04/17/2025 I received a receipt for $101.97. This raised a red flag to me as I was not notified of any account changes or payment increases, and the contract we signed gave authorization for $99 plus tax. I live in DE so there is no tax, so I called Greenix. First Rep was very helpful, nice, said they agreed that it was weird that it happened and offered to issue a refund. I asked about cancelling my contract, was told about a fee. I thanked them and hung up. I pulled up my contract and read the fine print. Terms and Conditions, Section 4 line 5, 'During the initial term, Greenix reserves the right to increase the price of the customer's subscription payment. In the event Greenix increases the price of the customers subscription payment during the initial term, customer may cancel this agreement at anytime thereafter without incurring the cancellation fee described in the agreement."Upon calling back I was routed to a "Supervisor" who was very nice, tried to save my contract by all means, offered half price for the month, increased service..Etc But i stated that i still wanted to cancel, they said no, I asked for a higher manager, they put me on a hold and then came back and said one would call me within the hour. I'm currently waiting on that call. At this point I would like the account canceled and no fees to be incurred, and the overpayment refunded.

  

  Business Response

  Date: 04/17/2025

  Thank you for sharing your feedback with us. Were pleased that we had the opportunity to speak with you directly and address your billing concerns over the phone today. Were glad we could resolve the issue and provide clarity to ensure everything is on track moving forward.
  While it is true that, like many companies, Greenix reserves the right to make adjustments to monthly billing, we want to reassure you that any pricing changes are implemented with careful consideration. Our adjustments remain well below industry standards and are often minimal, reflecting our ongoing commitment to providing high-quality service at a competitive value.  As always, were here for you. If you have any further questions or need additional support, please dont hesitate to reach out.

  Customer Answer

  Date: 04/18/2025

  
  Better Business Bureau:
  
  Its a matter of principle. My credit card was charged an amount different from what was agreed to, regardless of how small the difference was, and it took this action to have them take responsibility for it. The 3 people I talked to before contacting BBB need to be retrained in contract management and credit card practices. But finally Greenix did honor their contract, and I accept the business's response to resolve this complaint.
  
  Regards,
  
  **** ****

• Initial Complaint

  Date:04/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenix never told me that I had a two year contract with them until I told them I didn't want their service anymore. They take money out of my bank account and I don't see them come to my house unless i call them after the fact they take the money out of my account. When I called to cancel my account they say want 300 dollars to cancel or lower my payment by 3 dollars for the next couple years I'm not please with there service or business dealings.

  

  Business Response

  Date: 04/17/2025

  Thank you for sharing your feedback with us. We’re pleased that we had the opportunity to speak with you directly and address your billing concerns over the phone today. We’re glad we could resolve the issue and provide clarity to ensure everything is on track moving forward.
  While it is true that, like many companies, Greenix reserves the right to make adjustments to monthly billing, we want to reassure you that any pricing changes are implemented with careful consideration. Our adjustments remain well below industry standards and are often minimal, reflecting our ongoing commitment to providing high-quality service at a competitive value.  As always, we’re here for you. If you have any further questions or need additional support, please don’t hesitate to reach out.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had their services for 6 months and they didn't catch a SINGLE rat. They took advantage of me while I was in a panic state about rats being in my house by making me pay HUNDREDS of dollars to have someone come out to "inspect" the issue and literally set 3 traps in the house. THE TRAPS THAT COST $3 at the store. At the same time they roped me into a $66+ monthly maintanence program to put boxes outside of my house to "deter" rats. They them filled those boxes quarterly, but you have to pay monthly for them. Then to cancel they charged me over $200 to cancel. THEY NEVER CAUGHT A SINGLE RAT. A COMPLETE SCAM.

  

  Business Response

  Date: 04/15/2025

  Thank you so much for taking the time to share your feedback with us. We truly appreciate the opportunity to connect with you over the phone today. It was a pleasure speaking with you and walking through the details of your recent service experience.
  Through our conversation, we were able to fully understand your concerns and provide clarity around the services performed. We're very pleased that we could come to a positive resolution and ensure that you feel confident and satisfied moving forward. Your satisfaction is incredibly important to us, and were always here to help however we can.  If you have any additional questions or concerns, please feel free to contact us.  

  Customer Answer

  Date: 04/19/2025

  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ****

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company showed up at my home. They would show up unscheduled and would not follow their schedule that I had set up with manager. Scheduling department was not communicating to the guys who would come and spray. This was unsafe for my home because I have to lock up our dogs for them to proceed with service. After multiple calls to get them to not come unless I scheduled I called to get rid of service. They want to bill me for when I canceled our service on an agreed day because we had 11 inches of snow. It was an act of god and we can't open gate when we had 11 inches of snow.

  

  Business Response

  Date: 04/15/2025

  Thank you for sharing your feedback. We’re pleased we had the opportunity to speak with you and better understand your concerns over the phone today. Upon further discussion, it appears your concern relates to one of our established policies.
  Our scheduling process is designed with both customer satisfaction and treatment effectiveness in mind. By coordinating all service appointments through this system, we’re able to ensure timely and consistent treatments that deliver the best possible results.  Thank you for taking time to speak with us so that we could resolve your concerns today.  If you have any further questions or concerns, please contact us. 

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They performed initial service on October 11, 2024. I found this to be ineffective and requested cancellation of the service. I paid for the initial service. They informed me that I would have to pay for a full year service whether I wanted it or not. I have called several times and requested cancellation with their account manager. They continue to send email advising I must pay $159.96. I received a voicemail that the service was cancelled. Now there is a collection agency advising I must pay the $159.96. I am not willing to pay additional money for a service that have not received, i do not want, as I do not see it as effective. I want Greenix to stop harassing me and to cancel any future service and eliminate a bill for future services.

  

  Business Response

  Date: 04/11/2025

  Thank you for bringing your concerns to our attention. We appreciate your cooperation and feedback. We're pleased to have connected with you via text and resolved the issue. Should you have any further questions or concerns, please dont hesitate to reach out, were here to assist you.

  Customer Answer

  Date: 04/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.  I was advised by text message that they have closed the account and I owe them nothing.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband signed up for service over a year and 1/2 ago. We were told someone would come out monthly when we signed up. That was a lie, they only come every 3 months. Through the year and 1/2 I've called numerous times to complain about service and to cancel, unfortunately due to contract we had to continue to pay. Service was unsatisfactory, I complain constantly of the stink bugs in my home. They would give me complimentary visit at no extra charge. Fine, but I shouldn't have to call monthly to inform them I was still having issues. On January 30, 2025 I called to cancel, told them numerous times on the phone call to cancel. I was then offered a complimentary service, I said no at first but then said fine but I still wanted to cancel. The service was to come into my house and around my house. The guy that came advised me he couldn't really do the attic so there was no reason to come into my house to spray. Now 2 months after my call to cancel I am charged again. The service doesn't work, the people who come spray at times are not knowledgeable. There was one time I had to call and complain because the guy parked in front of my house for 20 minutes and never got out his truck. Its frustrating when there is all these issues that I have had and all I asked for was to cancel yet again and a refund for 69.00. Spoke with **** on 4/8 for him to tell me he couldn't do anything because I was given a complementary service, even though I asked to cancel my service. Very dissatisfied with service from day 1. Account number was not provided when I called back they couldn't give me anymore information due to my account finally being closed. Phone number ###-###-#### ****** ******* is the account holder.

  

  Business Response

  Date: 04/09/2025

  Thank you for your feedback. We are pleased that we had the opportunity to connect with you by phone today. After thoroughly discussing your concerns, we have successfully addressed and resolved them. We greatly value your business, and should you have any further questions or concerns, please do not hesitate to reach out to us.
  

  Customer Answer

  Date: 04/16/2025

  I am satisfied with outcome, they reached out to my husband and refunded the 69.00 dollars.

   

  Thank you. 

• Initial Complaint

  Date:03/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenix used deceiving tactics to trick customers into signing agreements without explicitly informing the lenghth of the agreement. When I called to cancel the service, that's when I found out I had been locked into a 2-year contract with them. In order to cancel the agreement, I had to pay a $300 cancellation fee which was also not made clear to me when the agreement was presented to me. I am asking for a refund of the cancellation fee.

  

  Business Response

  Date: 03/25/2025

  Thank you for your feedback.  We hope this message finds you well.  We're glad that we could connect with you today and discuss your concerns more fully.  After reviewing the concerns mentioned in your review during our phone call today, we ultimately were able to resolve your concern.  Please let us know if you have any questions or concerns. 

  Customer Answer

  Date: 03/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  Ting Su

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/04/24, I called the company for rodent removal services. After the initial quotation, I was told that I needed rodent bait boxes and that they would prevent rodents from entering the property. I was told that there would be a monthly charge for services, but that I could cancel with no payment penalty. I was charged 138.61 for the first service, and recurring costs would be 52.25. I have been charged this monthly charge 5 times. This conversation was had with ***** ******* On 11/08/2024, I entered into an interior service agreement with Greenix for pest control services at my property located at **** ******* **** ********* ** ****. During the initial consultation, I was told that my property would need interior service as well as exterior service to ensure a rodent-free environment. I was assured that the company would effectively address my pest issue through scheduled treatments that the company would schedule directly with tenants, services like laying traps and picking up traps regularly, using unique material similar to steel wool to close off access points, and that within a couple of weeks, all rodent activity in the home will be cleared. I paid 533.13 for this service. This conversation was had with ***** *********  My property still has an extensive mouse and rodent issue, interior service was not scheduled weekly with tenants, and or completed weekly. Interior service agents did not use any special wool filler to close appropriate holes in the property, and or regularly collect and service traps. The company has made minimal to no effort in contacting tenants to conduct service and has been calling me, even though I explicitly stated that I need the company to handle these matters and that I was assured at the initial consultation that the company was scheduled directly with tenants. I provided tenants with information numerous times over the 5 months, but Greenix phone agents continuously failed to list them in the system.

  

  Business Response

  Date: 03/28/2025

  Thank you for your feedback.  We have been attempting to get in contact with the customer this week.  We called 4 times via phone and lvms, sent an email, and a text to the main number online without response.  Could we please have more time to get in touch with the customer so that we can resolve this concern?

• Initial Complaint

  Date:03/20/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are submitting this complaint regarding our ongoing issues with Greenix Pest Control. When we first moved into our home, we hired Greenix for preventative pest control services. However, a few months into our contract, we noticed a severe clover mite infestation. Despite multiple visits from their service technicians and repeated treatments, the issue has not been resolved.We have expressed our concerns to Greenix multiple times, yet they continue to send technicians who fail to eliminate the problem. We were even informed of a so-called VIP service where their top technicians could be sent to address the infestation. If they are aware that some technicians are more qualified than others, why arent all customers receiving top-tier service from the start?Now, we are being told that we must pay a $300 cancellation fee if we choose to discontinue service. This is completely unreasonable, given that they have failed to provide the effective pest control services we initially contracted them for. We are essentially paying for a service that does not work. We were also informed that clover mites are considered a "bonus pest" and they could not reservice us until May until our routine service which is unacceptable. The weather is getting warmer and the infestation is getting worse. We had no idea that there was such a term as bonus pests. Pests are pests.Additionally, we are expecting a baby soon, and due to the infestation, we are unable to fully utilize parts of our home. This situation is causing undue stress and inconvenience, and Greenix has not provided a solution despite our repeated requests.We are seeking a full cancellation of our contract without penalty due to their failure to provide effective pest control services.We hope the BBB can assist us in resolving this matter, as Greenix has not been receptive to our concerns.Thank you!

  

  Business Response

  Date: 03/24/2025

  Thank you for bringing your concerns to our attention. We hope that this message finds you well.  We sincerely apologize for the challenges you've experienced with the pest control services provided. Please know that we take all customer feedback seriously and are committed to ensuring your satisfaction.
  Upon reviewing your situation, we understand the frustration caused by the ongoing clover mite issue and the impact it has had on your home. We also acknowledge your concerns regarding the "VIP" service and the definition of "bonus pests." We strive to provide thorough, effective pest control services.  We thank you for giving us a chance to connect with you via phone today and fully resolve your concerns.  If you have any further questions, please feel free to contact us anytime. 

  Customer Answer

  Date: 03/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** ********