Reviews
This profile includes reviews for 1-800-PACK-RAT, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 348 Customer Reviews
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Review fromSteve B
Date: 03/12/2025
5 starsSteve B
Date: 03/12/2025
This was the first time using 1-800-PACK-RAT. I was pleased with the price, the friendliness of staff and service. The size was perfect as I was able to fit all our household items and did not need to rent a moving truck. I highly recommend 1-800-PACK-RAT for Local or Long Distance Moves.
1-800-PACK-RAT, LLC
Date: 03/14/2025
*****, we are thrilled to hear about your experience. Thank you so much for taking the time to write this and for letting us know how were doing! We cant wait to share with our team.Review fromJohn K
Date: 03/06/2025
1 starJohn K
Date: 03/06/2025
I was going to use Pack Rat but customer service is not there strong point. they jam unwanted products down your throat then when you call about it they transfer you and never pick up the phone. DO NOT USE THIS COMPANY UNLESS YOU WANT TO BE TOTALLY JERKED AROUND1-800-PACK-RAT, LLC
Date: 03/11/2025
We're truly sorry to hear about your experience. We strive to provide excellent customer service and it's clear we fell short in your case. Your feedback is valuable and will be used to improve our communication and service. Thank you for bringing this to our attention.Review fromJanine G
Date: 03/03/2025
5 starsJanine G
Date: 03/03/2025
I highly recommend 1-800-pack-rat as they gave outstanding service the containers arrived on time and was picked up on schedule date Their Prices were excellent Thank you for the outstanding service1-800-PACK-RAT, LLC
Date: 03/04/2025
******, we are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with a great experience. We hope to continue exceeding your expectations with great service. We look forward to working with you again in the future.Review fromToni K
Date: 02/06/2025
5 starsToni K
Date: 02/06/2025
First of all My experience with Pack-Rat was WONDERFUL!!! I cannot say enough nice things about the group. The team members and drivers were very helpful and kind. Pricing is very reasonable. The delivery and pick up drivers contacted me with arrival time as we were told Arrived on scheduled dates at reasonable times. Had to delay our home delivery one day but was contacted two days in advance. Sending special thanks and hugs to my team ******* ***** ****** and Mexil). I would highly recommend Pack-Rat!1-800-PACK-RAT, LLC
Date: 02/11/2025
****, we are grateful and appreciate the time you took to leave your review. It's great to know that our team's efficiency met your expectations. We look forward to working with you again in the future!Review fromRandy D
Date: 01/21/2025
5 starsRandy D
Date: 01/21/2025
Outstanding service and people. Very fair pricing. Extremely versatile for my moving needs.1-800-PACK-RAT, LLC
Date: 01/22/2025
*****, thank you for your kind words and for sharing your experience! We're so glad we could provide outstanding service and meet your moving needs! Please don't hesitate to reach out if we can assist you again in the future!Review fromRobin G
Date: 01/15/2025
5 starsRobin G
Date: 01/15/2025
I had an awesome experience with Pack-Rat. From the first phone call with ****, he was the most understanding customer *** out there. He got me the best price, set up the delivery and pick up. Everything went according to plan. I was moving across the country and my container was delivered on time and everything inside was fine. Communication was great with phone calls and emails. I would definitely use them again!1-800-PACK-RAT, LLC
Date: 01/21/2025
It's heartening to know that you had a positive experience with our service, particularly the punctual delivery and effective communication. We're glad that your cross-country move proceeded as planned. We eagerly anticipate the opportunity to assist you again in the future. Your choice to use our services and your generous words are greatly appreciated!Review fromBrandie F
Date: 12/29/2024
5 starsBrandie F
Date: 12/29/2024
Every aspect of our experience with 1-800-PACK-RAT WAS A+, from the initial inquiry to our final unloading. Communication with their team of professionals was transparent, easy, and gave me confidence that made the move from ********* CA to ******* a lot more stress free. Do keep in mind that their offices operate on East Coast hours. Thank you Pack-Rat!1-800-PACK-RAT, LLC
Date: 01/02/2025
Thank you for taking the time to leave this feedback. We are so glad to hear about your moving and customer service experience! We are excited to share this feedback with our team!Review fromBrandon H
Date: 12/28/2024
1 starBrandon H
Date: 12/28/2024
Horrible service, my partner and i were moving from ** to **. We requested an 8 foot pod for a total quote of $3425. Was told wed be charged $320.96 upon delivery to NY and rest when it reaches AZ hub. I was charged $320.96, plus an additional *****, and then just yesterday was charged the full $3425. We were told it was $3425 TOTAL no extra fees or tax. Yet, here i am being charged an extra $346.19 in hidden fee's and all of a sudden the billing office is closed and arent returning my phone calls. I have left a voicemail requesting/ demanding i get a refund of the full $346.19 i was overcharged for no reason with no explanation at all. How is this ok? Quote me for a price, tell me its a flat price with tax included in the price and then to charge me more is criminal. So im requesting/ demanding someone return my call and give me the refund i deserve as these hidden fees are a scam practice.1-800-PACK-RAT, LLC
Date: 01/02/2025
We are very sorry for the frustration and any miscommunications that occurred. A team member has contacted Mr. **** to discuss the charges. We appreciate him taking the time to share feedback with our team.Review fromJonathan L
Date: 12/14/2024
5 starsJonathan L
Date: 12/14/2024
I had an excellent experience. Every person I encountered was caring and professional and my containers were dropped off, picked up and delivered on time. There was no damage to any of my possessions. Im a happy customer!1-800-PACK-RAT, LLC
Date: 12/18/2024
We are so happy to hear that our customer had a smooth and stress-free experience. Our team works hard to provide the highest quality service, and we are thrilled we could help. We look forward to working with ******** again in the future.Review fromJean W
Date: 12/09/2024
1 starJean W
Date: 12/09/2024
Buyer beware! You may receive impossible promises from the ***** sales team, move coordinators and retention ************** the end of the day, everything worked out for us only due to the EXCELLENT boots on the ground service folks at the *****, ** and **********, ** facilities. Im not saying to not use Pack-Rat - just double check the information you receive.Oh, and dont believe them when they tell you they will call you back - especially after they have your money - and you can bet theyre on time when its time to charge your credit card.1-800-PACK-RAT, LLC
Date: 12/12/2024
We apologize for the poor communication and the frustration this caused our customer. A team member spoke with Ms. **** to discuss the issues in greater detail and to provide compensation. We appreciate the valuable feedback as we are always working to improve our services.
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