Complaints

This profile includes complaints for 1-800-PACK-RAT, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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1-800-PACK-RAT, LLC has 156 locations, listed below.

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  1-800-PACK-RAT, LLC

  11640 Northpark Dr Ste 300 Wake Forest, NC 27587-3302

  
• 

  1-800-Pack-Rat LLC

  260 S Niagara St Lockport, NY 14094

• 

  1-800-Pack-Rat

  8 Nicholas Ct Dayton, NJ 08810

• 

  1-800-Pack-Rat

  11 Perina Blvd. Cherry Hill, NJ 08003

• 

  1-800-Pack-Rat LLC

  191 S Keim St Pottstown, PA 19464

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February you all dropped a unit on my driveway and picked it up to be moved to *********. I scheduled my unit to be dropped off on the 15th of march but wasn't until the 19th yall took care of that issue but my pick up date I was assured that because of all of this I was still in my 5 day ***** period and would not be charged ****** a few times. Yall called me 48 hours before pick up to tell me yall have to reschedule my pick up because the truck didn't have room. On 3.26 I was charged today is 4.1 and I am still trying to get my money back. My account is over draft my rent is due and I will be charged a late fee . I keep calling about the status of my refund no one wants to help i ask for a supervisor they wont speak with me . I've contacted my bank and you all have to release it for them to give me my money. Im a single mom this isn't right !!! Im being over draft right now !

  

  Business Response

  Date: 04/01/2025

  *****, we apologize for the issues you experienced. Thank you for speaking to a member of our team so that we could provide proper compensation to you as well as gain more insight into the situation. Your feedback is greatly appreciated, and we are happy to know that we could resolve this with you.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  

  Business Response

  Date: 04/07/2025

  The corporate claims department was contacted regarding ******* review. The claims team confirmed a thorough investigation was completed. Based on the results of the investigation this was a valid denial, and we hold firm on our liability stance. However, we understand that this created a hardship for the claimant and decided to move forward with a settlement that benefits both parties. We have received a signed settlement agreement, ******* feedback is greatly appreciated, and we are happy to know that we could resolve this with her.

• Initial Complaint

  Date:03/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 16, 2025 I entered into an order for a container move from *********** ** to ***********. The salesperson matched a similar price from PODS and I was told the total price would be $2,142. There was no mention of a fuel subsidy or anything. The spot price of diesel actually went down week to week looking at the *** website, but basically the price was flat at less than 1% fluctuations and dropped further over the week of transport. When they charged my credit card it was actually $2,372.11. I was told there was a fuel subsidy, but this was not part of the order agreed upon with the sales person. They waived part of the subsidy ($129 but refused to waive the full amount of $229, so balance is $100). I feel they were deceptive in their practices and were not upfront with the fact that the price was not a flat fee as agreed to with the sales person.Also, I want to add that the container was no watertight and had gaps around the whole outer bottom walls. I was shipping books that were damp when received. I would have used a different carrier, but they stated their shipping containers were "water tight". This is bad marketing. I feel they should refund shipping cost to compensate.

  

  Business Response

  Date: 03/20/2025

  *******, we apologize for the issues you experienced. Thank you for speaking to a member of our team so that we could provide proper compensation to you as well as gain more insight into the situation. Your feedback is greatly appreciated, and we are happy to know that we could resolve this with you.
  
  

• Initial Complaint

  Date:03/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Zippy Shell to move my furniture and store it until my next place was ready. They broke my 86 inch TV and are now claiming they won't reimburse me for the damage even though I had insurance. According to them "it's not covered". Even their employee who had to come to my house the day after the moved my stuff into the new place apologized for breaking the TV and told me they would reimburse me and now they aren't. They had to come back the next day because they put one bed together completely wrong and the other one fell apart after one night of sleeping on it, so obviously that one was put together wrong as well.

  

  Business Response

  Date: 03/24/2025

  1-800-Packrat apologizes for your experience. The corporate claims department was contacted regarding your review. The claims team confirmed a thorough investigation was completed. Based on the results of the investigation, it was determined there was simply not enough evidence to support any negligence on the part of our staff. There was only evidence to evidence to substantiate what is normal shifting and improper packing. For this reason, the company cannot accept liability for the damages incurred.  
  
  
  If there are additional questions/concerns, we request the customer to contact our corporate claims department directly at ************** or by emailing ***********************************************************
  

  Customer Answer

  Date: 03/29/2025

   
  Complaint: 23068107
  
  I am rejecting this response because: 1.) you claim improper packing, but I paid for zippy shell movers to do the packing and also provided a TV box so any improper packing was there fault. 2.) As stated, the zippy shell employee who returned to my house the following day after putting TWO beds together incorrectly, apologized for damaging my TV and told me it would be replaced. Your own employee apologized for damaging my TV and yet you are saying you arent at fault. 
  
  Sincerely,
  
  ********* ******

  

  Business Response

  Date: 03/31/2025

  1-800-Packrat apologizes for your experience. The corporate claims department was contacted regarding your review. The claims team confirmed a thorough investigation was completed. Based on the results of the investigation, it was determined there was simply not enough evidence to support any negligence on the part of our staff. There was only evidence to evidence to substantiate what is normal shifting and improper packing. For this reason, the company cannot accept liability for the damages incurred.  
  
  
  If there are additional questions/concerns, we request the customer to contact our corporate claims department directly at ************** or by emailing ***********************************************************
  

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23068107
  
  I am rejecting this response because: This is the same response that was sent before. Look at the photos. It appears someone's finger went through my screen. This is not normal shifting. Again, your employee APOLOGIZED for breaking my TV. They knew they did it. 
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:03/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booking & Initial Agreement:On January 31, 2025, I booked a Packrats container for my move. The container was:Dropped off on February 15, 2025 Scheduled for pickup from my home on February 24, 2025 Scheduled for delivery on March 6, 2025 Packrats declined earlier delivery, stating five business days were required for transit.Repeated **************** to Deliver:March 3: Packrats informed me they could not meet the delivery date (March 6) and rescheduled me for March 10 without prior approval. They said my container would ship on March 4 and that I would receive daily compensation after March 6, but refused to confirm this in writing.March 4: My container had not moved. I called Packrats, who said it would be picked up on March 6.March 6: The container still hadnt moved. They claimed it was scheduled to load onto another shipment but assured me it would arrive on time.March 7: Packrats admitted that both forklifts at their facility were broken and couldnt guarantee delivery. They tentatively suggested March 13 but wouldnt confirm the date.Unacceptable ***************** of Service:Packrats now states they cannot provide a firm delivery date. Theyve insisted I retrieve my belongings myself, even though Ive already moved across the country. They refuse to issue a full refund, claiming services have been rendered despite not completing the delivery. No compensation for the delays has been confirmed.Significant Impact on My Family:This delay has disrupted my familys transition. With two young children, essential items like their beds and clothing are in the container. *** had to purchase replacements, creating additional unexpected expenses.I am requesting that Packrats:Deliver my container on a firm, non-negotiable date.Reimburse all additional costs incurred due to their failure to deliver.Provide a full or partial refund for their breach of contract.I seek BBBs assistance in ensuring prompt delivery or appropriate compensation.

  

  Business Response

  Date: 03/19/2025

  We apologize for the issues ******* has experienced regarding the delayed transit. We have confirmed that a member of our Team has reached out to gain more insight into the situation. Her feedback is greatly appreciated, and we are working to get this resolved as quickly as possible. 

  Customer Answer

  Date: 03/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. They have reached out to me separately and my items have been delivered and a proportional refund provided. I find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,I have been going back and forth with 1-800-Pack-Rat. Unfortunately, we were storing several items in one of their containers during a move. When we went to retrieve something out of our unit, the container was dropped off the forklift by a 1-800-Pack-Rat driver who was immediately suspended. We were told that he neglected to fully secure the container which is why it fell off the forklift.I have been going back and forth with 1-800-Pack-Rat about this claim. I have submitted all proper evidence. Below you will see the most recent email I have sent to them. I have heard absolutely nothing from them since rebutting their offer."I am writing to formally express my strong disagreement with the outcome of my claim regarding the severe damage to my belongings caused by 1-800-PackRats negligence. The decision to offer only $1,389 against my $5,640 claim is wholly inadequate given the extent of the damage, which is well-documented with over 70 photographs. Additionally, the denial of my appeal on the grounds of lack of evidence is both unjustified and unacceptable.The facts remain clear: my container fell due to operator error at your ********, ** facility, leading to significant property damage, including extensive mold contamination. I have provided ample documentation, and it is unacceptable for PackRat to dismiss my rightful claim without a fair and thorough review.I insist that this matter be escalated immediately for reconsideration. If this issue is not resolved in good faith, I will have no choice but to explore all available options, including filing complaints with the Better Business Bureau, state consumer protection agencies, and seeking legal recourse.Please confirm receipt of this email and provide a response detailing the next steps for a proper resolution. I expect to hear back no later than Friday, February 28th"I have over 70 pictures, which I will happily share with you. I have also uploaded the claim form.

  

  Business Response

  Date: 03/12/2025

  The claims department has provided an offer to this customer on this claim. The customer just did not agree with the amount offered. The reason a few of the items were not provided compensation was due to a lack of evidence showing the damages. Some items were also excluded because items were not properly protected. As a result,we denied the items in which we could see the damages incurred to your belongings were consistent with improper packing/loading and normal shifting in transit. Since 1-800-Pack-Rat staff did not assist with the packing and loading of your container, we have no way of verifying how well secured and properly loaded your contents were prior to transit. Despite this the 1800Packrat Zippy Shell claims department did provide a few "Good Faith ****** on several items and in fact provided the Actual Cash Vale on every item that it was applicable. The customer then appealed the claim and was provided at that point an opportunity to provide any other supporting documentation for proof of loss or value. No further documentation was provided and the initial determination on the claim stands
  
  
  The 1-800-Pack-Rat Zippy Shell corporate claims department was contacted regarding the determination made on the customers claim. The claim was re-evaluated, and it was discovered that the initial determination was correct. This is our final offer. Should the customer have any questions or concerns regarding this matter we encourage the customer to contact the claim department directly at ************** or ***********************************************************
  
  

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 23013800
  
  I am rejecting this response because:

  It fails to present any evidence substantiating the claim that the items were improperly packed. The damages sustained to these items are clearly directly attributable to the container being dropped from a forklift during retrieval at the facility, an action performed by the fork lift operator. In an effort to avoid the necessity of legal proceedings, we are willing to accept a settlement in the amount but must account for some of the items lost.

  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 03/21/2025

  We deeply apologize for the customer's experience and have confirmed that our claims department is in receipt of the claim. An investigation is underway, and we are working to resolve this with the customer soon.  
  
  

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a 16ft moving container and was told our final price would be $5600 with no additional fees. Then at the end of the call, the *** said we need to listen to a 20 second recording and press 1 if we agree. The message was about 2 minutes long, and halfway through, it stated that we would have to pay additional subsidies after the $5600 we agreed to. This was misleading information. Also, when the *** was setting up the order, he issued us a username and password for our online account with them, and the password had the word "sneaky$" as their "generic" password. Everything seemed fishy and fraudulent after that and we immediately cancelled same hour, same day. We received no confirmation of our cancelled transaction. We tried calling their 800 customer line during business hours and no one would pick up after many minutes after being told less than 2 minute wait time. We felt baited and switched and violated by this company. Feels incredibly fraudulent and we would appreciate some sort of recourse for this. If nothing else, confirm transaction has been cancelled per our written request in our email we sent.

  

  Business Response

  Date: 02/26/2025

  D, we apologize for the issues that you experienced, which caused you to cancel your move with us. Thank you for bringing this matter to our attention, so that we can use your experience to better our customer service experience going **********************. We can confirm that an email confirmation, has been sent over to Mr. ******* confirming the cancellation, and a team member has attempted to reach him. We hope to speak with him soon

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired zippy shell - now pack rat for a move from my home in **. I contracted with them for a container be delivered to my home 3 days prior to the move. At the last minute they told me they did not have a container available in the correct time frame so they offered to provide 2 movers at no cost to load the container for me on the same day. I had moved all of the items into one room and had measured out the container on my floor in preparation. I asked them to load it as it was in my living room. Instead they took all of the small items on the side and loaded that first then proceeded to work randomly loading the rest. I asked again for them to rethink the packing as I was not comfortable it was being packed well to protect my belongings or so that all of my items would fit. I was told they were professionals and politely to mind my business. I removed myself from the process and rushed to find a solution for the items that did not fit as I feared. I did not look closely at the final product as I was too upset. I paid for the full insurance for the move. As my plans changed my container was placed in storage until I decided what to do with them. I paid for the storage and insurance the entire time. I visited the container once shortly after the move and found that the protection around my 1800s Chinese cabinet had been removed and one of the doors was broken. I was assured it would be fixed. I finally opened up the container this summer only to find not only was the cabinet not fixed it was in pieces and nearly all of the other furniture was damaged beyond use. I was told to file a claim which I did. I was told that it was not their responsibility and that I did not provide proper protection for the movers to use. I provided multiple blankets and furniture pads that were not carefully placed. My claim was denied. When I emptied the container I had habitat restore come to take the rest but even they said many were too damaged. They ended up in the trash

  

  Business Response

  Date: 02/24/2025

  1-800-Packrat apologizes for your experience. The corporate claims department was contacted regarding your review. The claims team confirmed a thorough investigation was completed. Based on the results of the investigation, it was determined there was simply not enough evidence to support any negligence on the part of our staff. There was only evidence to evidence to substantiate what is normal shifting and improper packing. For this reason, the company cannot accept liability for the damages incurred.  
  
  
  If there are additional questions/concerns, we request the customer to contact our corporate claims department directly at ************** or by emailing ***********************************************************
  

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22951210
  
  I am rejecting this response because: I agree there was improper packing and representatives of your company did the packing.  If I had no control over the quality of the packing how am I solely responsible for the results? There must be some accountability for the negligence on the part of people working for your company who cause considerable damage to my belongings, especially after I paid for insurance every month for 4 years.  Claiming no fault is not acceptable.  
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 02/28/2025

  We thank Ms. ******** for taking the time to bring this issue to our attention and we apologize for the issues she has experienced. Our claims team is aware of this issue and is currently working towards a resolution, we hope to resolve this issue with Ms. ******** soon.  
  
  
  

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22951210
  
  I am rejecting this response while I await their review and proposed solution. Until I receive action I cannot close out the complaint. I look forward to the proposed solution. 
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 03/07/2025

  We have reached out to the crew, and their team confirmed insufficient evidence was found to support our loading crew was at fault for the damaged property. During the investigations claim, only evidence was found to support that the customer provided minimal protective materials. The photos provided by the customer of the items themselves also are indictive of minimal proactive material. Additionally, there was no proof of mishandling or any accidents involving the customers unit reported by warehouse management. The damages were determined to be consistent with normal shifting that can take place in transit. While we apologize for the customer's experience, we cannot accept liability for the damages incurred.  If the customer has any additional questions or concerns regarding the determination, we encourage then to contact the 1-800Pack-Rat Zippy Shell corporate claims department directly by phone at ************** or by emails at *********************************

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 22951210
  
  I am rejecting this response because: I know the crew that did this work is no longer associated with zippy shell. I tried reaching out to them and they were no longer available. In the photos provided you can clearly see the blankets and other soft materials that were provided that if the furniture was loaded properly would have protected it from normal movement.  The sons of the woman who owned the warehouse where the container was stored loaded the container at the last minute because they couldnt deliver the container when promised for me to load it. They had no expertise, or interest in taking care of my belongings and just threw everything in the container with no care or thought to get it over with as quickly as possible.  If they were experienced staff hired by the current company I do not believe this would have happened but this is a left over from a company you decided to no longer work with for a reason. I should not be the one to suffer for poor subcontractors. I wanted to pack it myself but that option was taken away by your company and this is the result. Please take responsibility.  
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:02/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pack Rat had a discount of 50% promo running for their pods. I ordered the $199.00 pod -16 foot container- at the discounted price of $99.50. They charged me $209.23 on 12/23/2024 which included Insurance, delivery & taxes, which I expected. However, on January 21st 2025, they charged my Mastercard $241.02. I called them on the 23rd & they insisted that the 50% discount was just for the 1st month. I advised that I read the agreement thoroughly & it should be for each month I had the pod. When I asked them for the agreement I'd electronically signed listing the agreed monthly charge, they provided me with packrat rental agreement of the monthly insurance. They said they were not able to provide anything else, including documents of the 50% promo. Please request of Pack-Rat to eliminate their bait-and-switch and to adhere to what was initially offered, which was 50% off their Pod each month. It is severely Unacceptable that they're taking advantage of myself and others, whilst we're trying to get our homes repaired due to the aftermath of Hurricane ****** and ******. If I'd known this was just for a month, I would chosen Red-Rover, which had the same size container at that time, for $145/month, no discount. Please investigate.

  Customer Answer

  Date: 02/03/2025

  Tell us why here...When I enter my Quote Number ******* on their website
  ************************************************ with the previous 50% offer, it shows Quote expired. It does,  however,  show on their website that customers save 50% by applying for services online. It does not indicate that it's only for one month nor does it shows (not even in fine print) that it is only for one month. Bait and switch. The only document I received after signing the agreement for 50% and fir insurance,  is the one I've already sent to you. Thank you.
  

  

  Business Response

  Date: 02/05/2025

  ****** we apologize for the issues you experienced. Thank you for speaking to a member of our Team so that we could gain more insight into the situation. Your feedback is greatly appreciated, and we are happy to know that we could resolve this with you.

• Initial Complaint

  Date:01/31/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a current long distance move in progress with PackRat and they are now telling me that our new home is outside their delivery area, and they will not deliver the storage containers containing our household goods. We have packed up our belongings into 4 shipping containers that are currently stored in *************. Since we did not have a new address that we were moving to when the containers were packed and stored, we used the storage facility in ****** as the destination to get our shipping quote as recommended by PackRat. Now that we are ready to schedule delivery of our containers, PackRat has informed us that their delivery area is only 2 hours from the dallas storage facility. Our new house is 2.5 hours away (148 miles). They are refusing to deliver our goods.

  

  Business Response

  Date: 02/06/2025

  We are deeply sorry for the serviceability issues that arose during our customer's move. A team member has spoken with Mr. ******** and determined a resolution.We appreciate him taking the time to speak with us and provide feedback for our team.  

  Customer Answer

  Date: 02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********