Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Target Corporation

  PO Box 9350 Minneapolis, MN 55440-9350

  
• 

  Target Corporation

  PO Box 38994 Tuscaloosa, AL 35403-8994

• 

  Target Store

  153 Sierra Dr Altoona, PA 16601-9341

• 

  Target

  3390 - 4151 Hazelbridge Way Richmond, BC V6X 3L7

• 

  Target Store

  Penfield Road Penfield, NY 14526

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order #***************,Order #***************,Order #***************,Order #***************,Order #***************. This was delivered on 04/08/2025. I ordered through the app, and upon checking the delivered I show it was sent to my old address (As I was able to see the photo that was shown) . I did not put this address on the app. I put MY address, and now I am at fault for these packages. I did not get them, and this was my kids birthday gift. I am a single mom and I can't afford this. I even reached out to who delivered the package and they are unable to help me since it was **** delivered. I shouldnt be responsible for the app, and it going to the wrong address.

  

  Business Response

  Date: 04/11/2025

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest 
   
  Upon receipt of your contact, we understand our guest placed orders and they were going to the incorrect address.
  
  After further review, we can confirm our Target ************* team has issued a refund for these orders. We ask the guest to delete any old addresses within their account to prevent this issue from happening again in the future.
  
  At this time we have no further resolution for the guest and we consider this matter closed.
   
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 262644864.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been involuntarily banned from shopping online. I have read online about Target blocking some customers from online shopping. Some have been accused of nefarious behaviors, of which I have not participated in. I am quite certain this treatment is unwarranted otherwise Target would be transparent as to why this has occurred. From online feedback I see Target does not address concerns like these with any response & has not addressed mine as well. I contacted multiple times & had orders cancelled multiple times. I would like my online shopping account activated fully.

  

  Business Response

  Date: 04/07/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest *. *******.
  
  Included, you will find our response to our guest.
  
  We are sincerely sorry for any inconvenience and miscommunication the guest encountered with their recent orders. Our technical teams have confirmed there was a back end account issue causing the inability to process orders. We are happy to say this issue has been resolved and they shouldnt experience any further setbacks placing orders on Target.com.
  
  We appreciate the time our guest has taken to bring this experience to our attention and have ensured it has been properly documented and shared with the appropriate leadership.  
  
  As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 262519288.
  
  Sincerely,
  
  ****
  Executive Escalation Business Partner
  Target Corporation
  www.target.com  

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 27th of 2025 I made a purchase online at Target. I went to the store to pick up my items. The item of concern was a pack of steaks. The steaks turned out to be no good and or contaminated and smelled bad. I contacted the store and I was told that I could discard the item and request a refund through the app. That way I did not have to return to the store as I have a disability and limited transportation. I reached out via chat through the Target online app and I was told I would receive communication regarding my refund. I never received that communication. I reached out again on April 6th 2025 and was told again I received communication and that Target could not offer my refund. This is absolutely unacceptable. I would like a refund. And I will assure that I will never shop at Target again after this experience

  

  Business Response

  Date: 04/14/2025

  *****, 
  
  Thanks for contacting Target on behalf of our guest Asia ***********.
  

  Upon receipt of your contact, we reviewed Ms. ************ order and concerns. To ensure the store receives the feedback on the quality of their items, we require the item(s) to be returned for a full refund, and we will not be able to honor their request for a refund. If Ms. *********** has any questions regarding our return policy, we suggest Ms. *********** visits target.com/returns for additional information related to our return policy.
  

  While we were unable to provide our guest with their desired resolution, we have ensured their experience and feedback has been documented and consider this complaint appropriately addressed
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 262499269.  
  
  Sincerely, 
  
  ********
  Executive Escalation Business Partner 
  Target Corporation 
  www.target.com   

  Customer Answer

  Date: 04/16/2025

   I am rejecting this response because:
  
  Not only did I contact customer service in store and online I was still offered no resolution for the harm caused by Target and their product. I did was I was told by the store and still received no refund 

• Initial Complaint

  Date:04/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a DJI Pocket 3 camera on April 2nd and it came on April 4th. The package that was delivered only contained paper stuffing and no camera. I contacted Target customer service about this situation on the same day and received an email 2 days later. They acknowledged that they sent an empty package but still labeled it as a successful delivery and refused to do anything about it. As a longtime customer of ********************** with this being one of my first orders with them online, I cannot believe that this situation was handled so unprofessionally. This camera was a gift for a very big anniversary event, and now I am forced to buy a gift from another retailer. I am absolutely disappointed at Target in regards to this situtation and will be reconsidering my patronage.

  

  Business Response

  Date: 04/09/2025

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ***** ***.
  
  Upon receipt of your contact, we reviewed our guest order concerns. This situation certainly isnt typical or the experience we expected. 
  
  After further review we can confirm this was shipped and delivered without incident, as expected, to the address submitted on the order.  As referenced in our terms and conditions, when merchandise is purchased on our site the risk of loss and title passes to the purchaser upon delivery to the carrier.
  
  Because of this, we are not able to offer a refund or replacement of the product.
  
  At this time we have no further resolution for the guest and we consider this matter closed. If you believe the product may have been removed from your premises after the confirmed delivery, wed recommend reporting it to local law enforcement.
  
  We appreciate the time youve taken to bring this experience to our attention. 
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 262497429.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned order number *************** over half a month ago it delivered on March 20th, 2025 tracking number is 1Z1272A09038046877 via **** I contacted target about my refund they told me it takes up to 10 business days to process, after the 10 days goes by I speak to 4 different agents they each tell me different things one tells me they put in a request itll take 5-7 days to get back to me the next one tells me itll take ***** hours I wait the ********************************************************** again 5-7 business days and the next agent **** tells me 1-3 days just giving me the run around just refund me my money for the order you guys are all telling me different things Im tired of waiting just issue me my refund.

  

  Business Response

  Date: 04/16/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest, ******** ************* lwc-f6gbo863ml="" style="color: rgb(24, 24, 24); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px;">
  Upon receipt of your contact, we reviewed Ibraheem's order and we understand that they claimed to have received something other than the **** Star Wars Millennium Falcon set they purchased. Ibraheem returned the merchandise to our online ************* and is currently waiting for their refund.
  
  We contacted Ibraheem and they shared with us what they received so we could their concern with the appropriate partners. Included you will find our response to Mr. ************* lwc-f6gbo863ml="" style="color: rgb(24, 24, 24); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px;">
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 262499783.
  
  Sincerely,
  
  
  *****
  Executive Escalation Business Partner
  Target Corporation
  
  www.target.com
  
  Hello Ibraheem,
  
  Thanks for your patience.
  
  Unlike most of the **** sets that our fulfilled by our Target store locations, the **** Star Wars Millennium Falcon ***** you purchased was fulfilled by one of Targets Distribution Centers. We reached out to our distribution partners to review your order shipment. The **** set you shared that you received, **** Up set number *****, is not stocked at this center.
  
  We also researched the return issue with our return center team and confirmed the return we received from you couldnt be processed for a refund as outlined on our site under Why was my return declined by the online return center? While these situations are rare and unexpected there isnt any other resolution we are able to provide you when these circumstances should occur.
  
  Any merchandise purchased on Target.com can always be returned to a Target store for a refund. This available return option will eliminate any potential issues in the future. We appreciate the opportunity to review your concern.
  
  Sincerely,
  
  
  *****
  Executive Escalation Business Partner
  Target Corporation
  
  www.target.com
  

  Customer Answer

  Date: 04/21/2025

   I am rejecting this response because: I returned what I got and nothing was offered to me I am now out of money and product this is ridiculous.
  

• Initial Complaint

  Date:04/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order Lego set castle for my daughter my daughters birthday. When the box arrived there were assorted items in the box that I did not order, but no leggo set. I called target to let them know and I was told to return the items to the store. After I returned the items, I called to find out when I would get the items that I ordered, and I was told that the return was declined because the items were not what I ordered. I asked for a refund and I received an email yesterday stating that I could not get a refund for the item I never received and paid nearly ****** for.

  

  Business Response

  Date: 04/12/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ***** ********.
  
  Upon receipt of your contact, we reached our guest to address their concerns. We discussed their experience and apologized for any inconvenience. Ms. ******** was satisfied with our response.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 262518232.
  
  Sincerely,
  
  ***
  Executive Escalation Business Partner
  www.target.com

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 4, I purchased Pokemon cards for my son at the Target store #****. After I purchased them I realized that I did not have the receipt with me so I went to the staff monitoring the self-checkout registers to let her know that I misplaced the receipt so I asked if she could re-print a receipt with my credit card number and she called the manager. The manager ******* said it was not possible and that it didn't matter because those cards are non-refundable. I explained to her that there was no sign providing that information. She said that it was on the receipt. I told her that had I known that they were non-refundable I would have not purchased them. I also told her that it did not make sense for the receipt to show that they are non-refundable because that is after the purchase. She then said that she would contact corporate and see if there is a sign that they could put there, but she said that there was nothing else she could do. My wife and I thought it would be a good idea for the manager to contact corporate so I went back into the store. The manager said that she doesn't contact corporate so I asked for the number and she said that I could ****** it. I asked her to please look it up for me and she looked it up online. We contacted guest relations, representative ****** She also said that the receipt would show that those cards are non-refundable. We let her know that the receipt is after the purchase so that would not give us the information prior to the purchase. She said she was going to provide our "feedback" to her manager, who does not take calls she said. We let her know that we are requesting a refund, and she said that she could not do that. When we asked if someone would contact us back she said she did not know. We asked for another number to have the matter resolved and she said there are no other numbers. We tried to locate other numbers for Target Headquarters with no luck.

  

  Business Response

  Date: 04/05/2025

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest ****** *****.
  
  Upon receipt of your contact, we reached our guest and addressed their concern.We were able to share additional insight into their store purchase experience and sent them a copy of their original purchase receipt for their records.
  
  We appreciate the opportunity to review their inquiry and consider this matter to be resolved as the merchandise purchased is non-returnable per our terms and conditions as stated on our website and printed on the original purchase receipt they should have received.   
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 262221048.
  
  Sincerely,
  
  *******
  Executive Escalations Business Partner Team
  Target Corporation
  www.target.com

• Initial Complaint

  Date:04/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** marked as delivered but I checked ring doorbell camera and it was not delivered that day or even the day after. it looks like the driver delivered to wrong address

  

  Business Response

  Date: 04/04/2025

  *****, 
  

  Thanks for contacting Target on behalf of our guest ****** ******.
  

  Upon receipt of your contact, we reviewed our guest order concerns.After further review, we confirmed the order was processed and delivered without incident, as expected, to the address submitted on the order.
  

  As referenced in our terms and conditions, when merchandise is purchased on our site the risk of loss and title passes to the purchaser upon delivery to the carrier. Because of this, we are not able to offer a refund or replacement. We suggest they file a dispute with their bank and potentially a police report if they believe the product may have been removed from the premises after the confirmed delivery. 
  

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 261926007.
  
  Sincerely, 
  

  ********
  Executive Escalation Business Partner 
  Target Corporation

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a preorder purchase online on the target app on 01/16/2025 order# #*************** for the total amount of ******. The order was shipped 2/14/2025 and I received it on 02/19/2025. Target has a 30 day window on returns which the order qualified for. I went to return the item 28 days after I received it on 03/19/2025 and was informed by Target that the return window had closed on 03/16/2025. I explained to them that I received the item on 02/19/2025 and was within the 30 day window. Target informed me of their illegal and unethical policy that the window of return starts the day it was shipped 02/14/2025. How can I return a sealed never opened item that I didn't have in my possession because they hadn't given it to me yet? This is 100% fraud to deduct 5 days from the return period when they hadn't given to me yet. They refused to issue my refund because of it. As a consumer I need protection and a resolution to this fraud done to me. I want them to take back their sealed unopened product and issue a total refund of ******

  

  Business Response

  Date: 03/31/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ***** ******.
  
  Upon receipt of your contact, we reviewed their order. This item must be returned within 30 days of the date it was purchased in store, shipped,delivered by a Shipt shopper, or made ready for pickup. This information is listed on the item details page under the "Shipping & Returns"section online. We regret any disappointment but are unable to provide a refund for items outside of the return window.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 261761652.
  
  Sincerely,
  
  Asjha
  Executive Escalation Business Partner
  Target Corporation
  www.target.com 

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm looking for a resolution of refund for infant formula that I returned to Target via *** on March 13th (tracking number: 1Z1272A09034524278).I was informed that the refund would be processed within 10 business days. As of today, March 28th, I have not yet received the refund. This is now the third instance in which I have experienced a delay in receiving a refund from Target, and every time it has to be resolved through a complaint on BBB.

  

  Business Response

  Date: 04/01/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest *** ****.
  
  Included, you will find our response to Ms. ****************** reviewing recent returns, our return center determined these items were returned to Target, but under a different return tracking number than the return tracking number provided by Target. We encourage our guests to use the return tracking numbers provided by Target to ensure proper resolution of the return. At this time, the guests items have been refunded to their original form of payment.
  
  As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 261761510.
  
  Sincerely,
  
  ****
  Executive Escalation Business Partner
  Target Corporation
  www.target.com  

  Customer Answer

  Date: 04/04/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.