Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Target Corporation

  PO Box 9350 Minneapolis, MN 55440-9350

  
• 

  Target Corporation

  PO Box 38994 Tuscaloosa, AL 35403-8994

• 

  Target Store

  153 Sierra Dr Altoona, PA 16601-9341

• 

  Target

  3390 - 4151 Hazelbridge Way Richmond, BC V6X 3L7

• 

  Target Store

  Penfield Road Penfield, NY 14526

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 4/18/25 I tried to place a target order and pay for delivery. I used my EBT card and they also wanted a CC, OK so when I called customer service this completely inept man lied about what he asked of me then used the excuse for me to call back because I pointed this out! He lied about what he said and asked for then denied it and when I asked to speak with a supervisor, he hung up on me for pointing this out, what joke Target. I am so tired of Targets PROBLEMS AND APOLOGIES! Target continually has problems, no solutions and I am tired of it and I want them made aware, I have had it with you Target, you know nothing about running a company and I want to know why! I want to know why I could not get any help from 2 people, transferred in the queue 3 times and was not able to order anything, I am sick and tired of Target idiocy's!

  

  Business Response

  Date: 04/18/2025

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest ******* ******.
  
  Upon receipt of your contact, we reviewed our guest online order placement concern. We were able to confirm our website, and this guest shopping account is equipped to accept multiple forms of payment during the online ordering process.
  
  Typically, when a guest places an order using a SNAP EBT card, they may have to also enter a secondary form of payment to complete the order depending on the shopping method they have selected to use and or the items that may be in their shopping cart. We were certainly sorry to learn that Ms. ****** was having an issue entering their forms of payment to complete the desired order.
  
  We did confirm there were no issues from our end preventing any guest from adding forms of payment to their orders or placing any orders with us on April 18, 2025.
  
  We do appreciate the opportunity to review their inquiry and consider this matter to be appropriately resolved.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 263710333.
  
  Sincerely,
  
  *******
  Executive Escalations Business Partner Team
  Target Corporation
  www.target.com

  Customer Answer

  Date: 04/21/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/15/25 Target refused to honor my directive to close my golden circle account because NONE of my purchases generate discounts. Before rep ****** **** up on me, I was assigned #*********. I just received a pathetic survey wanting my opinion. Here it is. What a waste of time.

  

  Business Response

  Date: 04/18/2025

  *****,

   

  Thanks for contacting Target on behalf of our guest ****** *****.

  Upon receiving your contact, we closed Sharons Target.com account. We also reached out to ****** and provided the steps on how to request permanent account deletion. While we regret to hear about their disappointment with Target Circle and the wide variety of deals we offer, we hope to have the opportunity to invite ****** back for a great shopping experience in the future.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 263523523.

   

  Sincerely,
  
  ****
  Executive Escalation Business Partner
  Target Corporation
  
  www.target.com

  Customer Answer

  Date: 04/18/2025

   I am rejecting this response because:
  
  Target, who? I have shopping to do elsewhere 

• Initial Complaint

  Date:04/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April ******* I attempted to order a ****** Microfiber Mop to pick up at the Southfield mi store priced at $17.99. At the checkout a 5% discount and additional rewards was applied to my order totaling $13.82. When I checkouted the new process requested my pin number when ordering. Which confused me. I reach out to customer service 3 times after an average of 15 minute wait. One customer service *** hung up on me because I could not understand his broken English. Iam a hearing impaired customer who has a difficult time understanding the third party ***resentatives. The last ***resentative finally was able to explain the process after several ***eated explanations. Now my email is not loaded according to the ***resentative!! I want to be made whole and receive my original order at the discounted price and reload my email.

  

  Business Response

  Date: 04/17/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ***** *******.
  
  Included you will find our response to Mr. ****************** are sorry to hear of our guests disappointment with their order experience.
  
  We can confirm their order ending in 8067 has been permanently canceled.
  
  We invite our guest to place a new order for their desired item with their Target Circle Card to receive the 5% discount. Our guest does not have a Circle rewards balance available for use at this time.
  
  As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 263257671.
  
  Sincerely,
  
  ****
  Executive Escalation Business Partner
  Target Corporation
  www.target.com  

  Customer Answer

  Date: 04/22/2025

   I am rejecting this response because:  When I ordered there was a circle reward available in conjunction with the 5%. The rewards were lost during  the ordering process because I had trouble and did not understand the new check the out process online.
  
  
  

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/12/25 I ordered from target online. My purchase was suppose to arrive 4/13. It did not. I called customer service and the lady said they were out. I asked her why didn't anyone inform me. Then I asked to speak to the manager and she said she could only deliver it another day. I explained to her that I wanted to use it now and I asked for my money back. She told me she wasn't going to give my money back. They would deliver the item when they can. I told her that was not the agreement and to return my money and she refused. I would like my money back immediately.

  

  Business Response

  Date: 04/14/2025

  *****,
  

  Thanks for contacting Target on behalf of our guest **** *****.
  

  Upon receipt of your contact, I researched *** ****** order and confirmed the package was successfully delivered on April 14.
  
  We provide an Estimated Delivery Date that indicates when we believe well be able to fulfill an order. Updates to Estimated Delivery Dates can happen unexpectedly for reasons that may include: weather or natural disasters,logistics or transportation issues, inventory issues.
  
  We appreciate the time *** ***** took to share their experience and apologize for any inconvenience. Ive documented their feedback and shared it with the appropriate leadership teams.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 263237722.
  
  Sincerely, 
  
  ********
  Executive Escalation Business Partner 
  Target Corporation 
  www.target.com   
  
  
  

  
  

  Customer Answer

  Date: 04/15/2025

   I am rejecting this response because:
  
  No one communicated with me that they werent going to be able to deliver the item the next day. I needed the item at the time specified. I called customer service and the agent said they could not deliver the item because they were out. She said she would give my money back but when I talked to the supervisor, who was very nasty, she told me no. I reiterated to her to return my money, and that I was not interested in another date. She refused. This was unnecessary and a bad experience. Im not interested in any solution except the RETURN of my MONEY. I dont have to be treated like ****. 

• Initial Complaint

  Date:04/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  item packaging was damaged. unusable for return. upon trying to put item together it is clear parts are cut crooked. item does not work for intended purpose. target has offered no resolution stating it is from a 3rd party seller. I purchased my item from target using my target credit card not from a 3rd party seller and if thats where they get the item it is not my issue. reviews not posted on line show the same issue and state that target does not resolve the issue at hand. it is clear target is selling a substandard item knowing it will not return funds for the damaged merchandise. I have contacted them over 5 times

  

  Business Response

  Date: 04/23/2025

  *****,

   

  Thanks for contacting Target on behalf of our guest ******** *******.

  We regret to hear about Kristines experience with the Ameriwood Home BrEZ Build Collection ****** Tall 5 Drawer Dresser. Weve connected with ******** over the phone and provided the details of our resolution.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 263233742.

   

  Sincerely,
  
  ****
  Executive Escalation Business Partner
  Target Corporation
  
  www.target.com

  Customer Answer

  Date: 04/24/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as refund is completed 

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******** switch lite online for in store pickup on 4/11/2025. The item was picked up by my parents on 4/12/2025 from the store. The item was than brought home and placed in my room until I came home from work. After arriving home and opening the package to the switch, I realized that the switch had been used before and there was marking on the console, there was not protective bagging for the console or the charging cord. The instruction manual was crumpled and torn and the charging cord was covered in a sticking liquid substance. I returned to target on 4/13/2025 looking to return the item for a refund. I bought this item as new and when I went to return the item I was told it could not be returned with a refund do to the serial number on the console and the serial number on my order not matching. I was told I needed to contact target support at *************. I talked to representative and they gave me a reference number, *********. I was told to return to the store with this reference number and call the 1800 number before I went into the store. My dad took the system to target with the reference number due to being at work during this time. He called the 1800 number and was told to go into the store with the reference number and ask for the refund. They could not provide the refund and was given a new number to call, *************. I called this number and was told again to go back to the store, call and then they would be able to talk to the store manager to help with the refund. When I called this number back once at the store I was told I needed to go inside to get a refund. No refund has been provided and I would like to have my money back due to purchasing a new item and being given a used item.

  

  Business Response

  Date: 04/21/2025

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest ******* ******.
  
  Upon receipt of your contact, we reached our guest and addressed their concerns. We were able to share additional insight into their experience and took the appropriate actions to ensure the issue could be resolved.
  
  We appreciate the opportunity to review Mr. ******* inquiry and consider this matter to be appropriately resolved on our end.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 263237449.
  
  Sincerely,
  
  *******
  Executive Escalations Business Partner Team
  Target Corporation
  www.target.com

  Customer Answer

  Date: 04/21/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand-new HP laptop from Target but received a device that displayed a previous owner's account information on the screen. It is a serious violation of the privacy law. I contacted Target to request a refund, but they informed me that it is the manufacturer's (HP's) responsibility to remove any private information from the computer. I then contacted HP. HP Customer Relations stated that they always ship brand-new computers and are only responsible for products purchased directly from them. They claimed that Target is the party responsible for this issue and may have violated privacy laws by reselling a used device as new. Please find the attached evidence: 1. Laptop purchase receipt from Target 2. HP computer serial number and product ID 3. Screenshot showing previous owner’s information on the laptop This laptop has caused me a lot of trouble. I am seeking assistance to determine who is responsible for ensuring that all private information is removed from a device before it is resold, and who should compensate me for my loss.

  

  Business Response

  Date: 04/18/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ***** *****.
  
  Upon receipt of your contact, we reached our guest to address their concerns. The laptop was purchased on July 13, 2024 and had a 30 day return period.  We advised ***** of the return period when they contacted us in July of 2024 asking how long they had to return the laptop. They did not share any concerns about this laptop prior to March of 2025. We are not able to provide a refund or exchange because it has been 9 months since the initial purchase was made.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-440-0680 and reference case number *****.
  
  Sincerely,
  
  *****
  The Target Team
  www.target.com
  

  Customer Answer

  Date: 04/19/2025

   I am rejecting this response because: Please see the attached document.

  I am rejecting this response because: My complaint against Target is not about Target return policy. It’s about Target violating privacy laws and failure to properly inspect and reset the device before resale.

  I purchased the laptop as a gift for my sister in Beijing before my trip to China in July of last year. Because it was a gift, I wanted my sister to open the box herself. Additionally, I was concerned that if I opened the computer, I would have to go through the setup process, which includes creating an account, entering a user name and password, selecting a time zone, etc. Since different countries may have different protocols for setting up a computer, I couldn't properly set it up for her in the U.S. I brought the unopened package to China.

  While we were both very busy during my visit, my sister only tried to set up the computer after I had left. To her surprise, someone else’s account appeared on the screen. She was unable to use the laptop because it required a PIN to log in. She assumed I had given her a used laptop as a gift. Although she was upset, she didn’t want to embarrass me, so I didn’t find out about the issue until I visited China again in February of this year. I was extremely embarrassed.

  This is why I filed a complaint with the BBB against Target upon my return to the U.S. As a major retailer, Target reselling used computers as brand-new—without even wiping the previous user’s data—is shameful. Not only is this unethical, but it also raises serious concerns about privacy violations and customer deception.

  My complaint to the BBB is not about target return policy. It’s about identifying who is responsible for violating privacy laws and for the failure to properly inspect and reset the device before resale. I need to know who is accountable so I can report this incident to the relevant government authorities and post reviews online to help prevent others from falling victim to this kind of negligence.

  Please answer my questions:

  1. Who is responsible for reselling laptops without deleting the previous owner's private information?
  2. Why did I receive a used laptop when I purchased a brand-new one?

• Initial Complaint

  Date:04/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing with extreme dissatisfaction and frankly, disgust, regarding the repeated and frankly dangerous practice of Target *******, **** store failing to remove severely expired items from your shelves. This is not a minor oversight; it is a blatant disregard for customer safety and a testament to gross negligence within your store's operations.On two separate occasions, I find expired items dating back to feb of 2023 and 2024, I have personally encountered these expired food products on your shelves. This is not a single isolated incident; this is a pattern of neglect that puts customers at risk of consuming potentially harmful goods.During my most recent visit, after discovering yet another expired item, I spoke with the store manager. Her response was utterly unacceptable and frankly insulting. She claimed that the persistent issue of expired goods remaining on shelves is due to the store being "short-staffed."Let me be absolutely clear: staffing shortages are YOUR problem, not an excuse to endanger your customers. It is your responsibility to ensure adequate staffing levels to maintain basic safety standards, including the fundamental task of removing expired products.Furthermore, the manager had the ******** to suggest that customers who order groceries online "don't look at the dates." This statement is not only dismissive but also reveals a shocking lack of accountability. Whether a customer shops in-store or online, they have an absolute right to expect that the products they purchase are safe for consumption. To imply that your staff relies on customers to identify and avoid expired goods is an admission of profound incompetence and a dereliction of your duty.This is not about inconvenience; this is about potential health risks. Consuming expired food can lead to serious illness. The fact that this has happened on multiple occasions indicates a systemic failure within your inventory management and quality control processes.

  

  Business Response

  Date: 04/10/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ***** *******.
  
  Included, you will find our response to Ms. ***************** regret your disappointment with the products received. We take safety and quality issues seriously. We have documented your comments and made them available to the appropriate store leadership teams. Our store leadership teams will review your comments with our team members to ensure theyre providing the best possible service. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.
  
  As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 262827869.
  
  Sincerely,
  
  ****
  Executive Escalation Business Partner
  Target Corporation
  www.target.com  

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 6th, 2025, one of Target's employees left drain clog remover gel in my trunk, and it spilled all over the place, causing damage to my car. I reported the incident to Target over the phone immediately. As requested, I provided pictures that showed the damage to my car, which also explain what happened.I was told that I should be contacted by their insurance company within a few days and that they would address the issue within a week. However, I waited for three days and nobody contacted me regarding my claim. I also reached out to Target for an update, but they ignored my email and no one called me back.I spent several hours cleaning the mess and trying to minimize the damage to my car, but a strong chemical smell is still emanating from the trunk area and has spread to the interior of the car. The incident also damaged several items in my trunk, including packages I was supposed to ship the following day.The strong chemical smell has caused me severe headaches, and I still have to drive this car every day to work, which is a two-hour commute each day. I contacted a local car wash, and they quoted me nearly $900 to eliminate the smell and clean the trunk area.Target should be able to contact me using my email and phone number, and I hope they will escalate this issue as soon as possible, so I can go back to my normal **********: ************ Email: ***********************

  

  Business Response

  Date: 04/15/2025

  Hello *****,
   
  Thanks for contacting Target on behalf of our guest **********
  
  Upon receipt of your contact, we understand our guest shared concerns about product leaking in the back of their car and is waiting to hear back from our third party claims team.
  
  After further discussion, we can confirm our third party claims team is currently working with the guest regarding this incident. We ask the guest to continue to work directly with them. 
   
  At this time we have no further resolution for the guest and we consider this matter closed.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 262828300.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

  Customer Answer

  Date: 04/15/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a duvet cover from Target. When I received it and attempted to use it I discovered that the item was defective (one of the ties in the corner of the cover that holds in the duvet insert pulled away from the seam, making it unusable). I called Target at ************ to request a replacement. I was told that a replacement would not be processed until I returned my defective item and that they would be providing me a shipping label via email to accomplish this.After waiting 30 minutes for the shipping label and not receiving it I called back. I was told that there was some sort of an issue with their system sending me a shipping label and was told that they would try again. After waiting for quite some time while still on the phone I still did not receive the label. The person I spoke with told me that my only option was to continue waiting for the shipping label to show up and they wouldn't do anything to help me in the meantime. After spending an hour trying to get this sorted out, and asking for a supervisor and being denied, I was hung up on without notice.I feel that this was an extremely unprofessional and unacceptable way to handle this situation. I am now stuck with a defective $79 item and no way to return it or get it replaced.

  

  Business Response

  Date: 04/15/2025

  *****, 
  
  Thanks for contacting Target on behalf of our guest ***** ****.
  
  Upon receipt of your contact, we reviewed their order and saw they were able to successfully return the item in store. We apologize for any frustration or inconvenience.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 262735287. 
   
  Sincerely, 
   
  Asjha
  Executive Escalation Business Partner 
  Target Corporation 
  www.target.com 

  Customer Answer

  Date: 04/15/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and although I find that this resolution is unsatisfactory to me, there is nothing else to do at this point.

  For the record, I think Target handled this horribly and I recommend that people shop elsewhere -- as I will be doing moving forward.