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Business Profile

Airport Parking Reservations

The Parking Spot
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for The Parking Spot's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Parking Spot has 45 locations, listed below.

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    Customer Review Ratings

    1.35

    Average of 43 Customer Reviews

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    Review Details

    • Timothy Z

      Date: 08/12/2024

      They are running a scam operation. I too had a prepaid reservation and was double charged when I exited the parking facility. They're customer service does not respond to emails and the employees at the facility say they can do nothing to help. They are a downright fraud.

    • Maryjane J

      Date: 07/31/2024

      Left us, and over 25 people, stranded for 40+ minutes now. Criminal.

    • Lyndell W

      Date: 07/02/2024

      Lyndell W

      Date: 07/02/2024

      We were double charged for parking on 4/05/2024. Once for $74.03 and once for $68.08. We have tried several times to contact company customer service and were unsuccessful. Tried several times to request a refund but their contact us is not user friendly ***************************

      The Parking Spot

      Date: 07/03/2024

      Hi *******! You can email us directly at *************************************

    • Abbie C

      Date: 06/17/2024

      Zero stars from me. I pre-paid and when I got to the parking spot location, I could not access my qr code. They gave me a new qr code and told me to contact parking spot corporate to make sure I wouldn't have any issues. Corporate never responded. I got back from my travels, expecting to be able to resolve the issue, but they wouldn't let me out of the parking lot until I paid again (at full rate). I once again tried to reach out to corporate through their online form. No one responded. I am now stuck with more than double payment for my time in the lot. I will NEVER use them again. Too bad, because their shuttle drivers are very nice.

    • Gregory D

      Date: 06/14/2024

      I have used parking spot at both *********** and ***************** for at least 15 years. I have not had one incident with them. In fact, I have always found them to be very helpful. Especially at *********** because their drivers know exactly where I need to be dropped off to get to my flight. They always pick me up on a timely basis. There are just a few things you must acknowledge when you fly. You must allow enough time to use parking spot. At ***********, always at in 30 to 45 minutes to the time you allot yourself. In fact, we add an hour. We always go to the airport 2.5 hours before advertised departure time of our flight. Parking Spot has more customers than just you that must also get to their destinations. Long lines at the counters and security can be cause unnecessary stress and worry. I have read a lot of the comments and complaints on this site. I see through some of them. I believe some are telling half the story. In the 10+ times I have used Parking Spot, I have never had any of the issues reported, however I realize that am not the only customer and it takes a little time for the busses to get around. One complainant, I believe is an attempt to commit fraud.

    • Ramona F

      Date: 06/11/2024

      The Parking Spot bought out ParkNFly near the *****************. They raised the prices and I could not cancel because I had prepaid. An ominous message on their site warns that you'll be charged if you don't have your QR code up when you depart. From my reservation: "Failure to use either QR code will result in additional charges, removal of any discounts, and a higher parking rate than what has been quoted on this reservation."I understand: big company bought out small company and changed the rules. It would have been smarter to give excellent customer service to keep old customers, but, no. I won't use them again.

    • Jessica H

      Date: 06/06/2024

      Wow so many ent here once with the family years ago and almost missed our flight because the staff was so terrible. Today work trip luckily plenty of time before my flight. Hoping my car is not destroyed or keyed when I get back let this be a memorandum of record. The staff here is absolutely out of control and vile. I paid for a friend here to e last time and sent him with a tip wont be tipping anything here. This place is out of control if I did not have to get on a flight I would not be here right now. Def the last time

    • Cassandra S

      Date: 06/05/2024

      We parked our ***** at the North location while on vacation, when we returned there was a laminated letter from 5/28/24 on our windshield stating there was damage to our vehicle, their roof had fallen on my Yukon. The attendant would not help just kept shoving a form in my face to fill out. This was on Sunday, June 2, 2024, and she said she had no one to call for emergencies and refused to reach out. We had to pay to leave and the cost to fix my vehicle is $6400, we have called each day, and no one returns our calls. I reached out to the *** via LinkedIn. DO NOT PARK HERE. They are not a reputable company, and their employees are terrible. ***** is the person who was supposed to call, we have called and left messages but nothing. I was told I should just file on my insurance. DO NOT USE THEM!

    • Rena S

      Date: 05/17/2024

      Didnt realize there are 2 locations! Booked at the south location (wrong one) and couldnt cancel because we paid even though we tried to cancel within 30 minutes of the reservation??. Day of travel no problem going to airport. Quick pick up and drop off! But coming back was terrible! Waited for 15 -20 minutes for the crappy spotted van. Driver kept stopping to pick up other passengers even though there were no more seats! ****** had ac cranked up to a freezing temp and then when we finally arrived at the parking lot it took an extra 30 minutes dropping off all the passengers before getting to our car! Landed at 3 but didnt get to car till almost 4:30!! Never again

    • Cody D

      Date: 05/09/2024

      I booked a parking spot tonight and then had alternate plans arranged through a friend, where I wouldn't need to park at the airport (*************************). I went to cancel and the website informed me that pay-now customers cannot be refunded. I was charged $155 dollars and they won't refund me, even though I've not used their service.This company has completely unethical and scummy cancellation policies (I booked and cancelled a week out).I'm going to report the charge to my credit card company because their customer service is non-existent.I suggest BBB investigates these scam artists and downgrades them to the lowest level.

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