Complaints

This profile includes complaints for The Parking Spot's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Parking Spot

  200 W Monroe St STE 1500 Chicago, IL 60606-5114

  
• 

  Parking Spot

  10534 Natural Bridge Road Saint Louis, MO 63134-4130

• 

  The Parking Spot East

  9050 Natural Bridge Rd Saint Louis, MO 63121-3915

• 

  The Parking Spot

  4099 Genesee St Buffalo, NY 14225

• 

  The Parking Spot

  9 Schoephoester Rd Windsor Locks, CT 06096

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My keys were returned by the staff without a sentimental keychain attached. It was made of solid steel & on a tight small keyring. I called to ask about it & the staff member said "yeah, we'll call you if we find it. Bye!" I asked them my name & at that point, they pretended to take my information. I asked to speak to a manager & the employee got loud & hung up on me. I called back 2x ****** hung up immediately. The 3rd time, a manager answered, I asked who the person was & I heard in the background "it was me motherfucker!" The manager was not at all helpful & refused to give me the name of the rude employee or theirs. I think 3 things should be done here:* The employee should be terminated for their behavior towards a customer (of many years)* The manager should be disciplined for their ****************** to perform their duties. * I would like my property back. The keychain that went missing was very small & orb like. It was difficult to put on the keys & very sturdy & well made (it cost $60). There was a new tiny keyring on the keys. I wouldn't be shocked if it was stolen by the staff. It's not the kind of thing that would have gotten snagged on something & fallen off.

  

  Business Response

  Date: 04/15/2025

  General Manager contacted customer & offered a partial refund.

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23189969
  
  I am rejecting this response because: I have not been contacted by anyone from headquarters. Any attempt at resolving the situation is mechanical. 
  
  Sincerely,
  
  Mark

  

  Business Response

  Date: 04/18/2025

  A phone call was provided by the general manager and then an email was sent by general manager stating that item was not found and a 50% refund was going to be processed. 

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23189969
  
  I am rejecting this response because: I would like to hear from someone at corporate. 
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The incident that occurred on January 15, 2025. The claim number for reference is: 4A2501HYWFF-0001.Upon returning from a trip while our car was on their lot, our back window was shattered. The police officer, Officer *******, and manager on duty, concurred that based on the damage location on our car, it appeared to be the salt truck that backed into our car since the salt spreader is mounted on your truck approximately 4 feet high, the exact height of our rear window on our SUV. There was no body damage to our car, only the rear window which again, sits 4 feet above the ground. We've asked for surveillance video but have been told it's not available. After submitting our documentation we are frustrated and miffed that the claim was denied. This is unacceptable. We park on the lot because it is supposed to be secure and safe with video surveillance. It is maddening that we are out $709 when clearly it is not our fault.

  

  Business Response

  Date: 04/14/2025

  Initial complaint was reviewed by insurance company by standard procedure. No further compensation will be given. 

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23186461
  
  I am rejecting this response because: The rejection from the insurance company makes no sense and the Parking Spot should be advocating for US. Their customer. When we brought our car onto your lot we had a back window. We left your lot without one. You can see from the pictures and police report I attached. The lot is suppose to have cameras and what are the odds that it just so happens there were no cameras for us to review. This is NOT GOOD BUSINESS. Why are we out $709 for something that is NOT OUR FAULT. It was on YOUR LOT. It is unthinkable that a business would deny this claim and not stand behind their customer who entrusted their vehicle with them while we were gone. At the very least we should be compensated in a credit of the amount we had to spend for parking on your lot. This would be acting with integrity. What would you expect from a business if you were in our shoes? 
  
  Sincerely,
  
  ***** *************

  

  Business Response

  Date: 04/15/2025

  Our insurance company did deny the vandalism claim. There was no evidence that our lot truck did the damage nor is it noted in the police report. Reservation ********* was refunded as a courtesy. No further compensation will be given. 

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/18/25 I had filed a complaint regarding the vandalism on my car while it was parked at The Parking Spot at **************. During my recent parking stay from Feb 7-14, 2025 (Reservation #*********), I had placed a car cover on my vehicle. Unfortunately, when I returned, the cover was completely ripped apartit seems like vandalism. I had provided & am attaching again before & after 5 pictures.Since the cover was torn off, my car was extremely dirty. I tried to use the car wash, but it wasnt working, and there was no attendant available to ********* mentioned before, I had filed a complaint promptly on 2/18/25. For more than 2 weeks they are just giving me a run around. Finally, out of frustration, I am writing to you for help. This is not customer service. This is customer harassment! Putting more salt to injury!Original amount paid was $41.51. I have had to spend ENORMOUS amount of time in follow up. Have already sent over 8 emails. This has cost me over $100.

  

  Business Response

  Date: 04/02/2025

  Thank you for contacting us! We have investigated your claim with the information you provided & connected with the management team at the local facility. No other reports of vandalism were reported or noted and the car wash has been fully functional. Extreme winds were reported during your stay but as this is a park at your own risk facility, the request for reimbursement has been denied. Terms and conditions have been linked below. 

  ************************************************************

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23118179
  
  I am rejecting this response because:

  - They are lying - the car wash was not working

  - There was no attendant to help

  - There were no reported high winds

  - They use this standard excuse to have local management contact you but NO ONE ever contacts.

  - More than 5 emails have gone unanswered.

  - This is not customer service. It is customer HARASSMENT

  For all the harassment & time spent, the least they can do is to provide $100 credit to the account (Membership number: 105706853).
  
  Sincerely,
  
  *** ****

  

  Business Response

  Date: 04/03/2025

  Refund will not be processed. Please see previous response.

  Customer Answer

  Date: 04/04/2025

  Complaint: 23118179
  
  Thank you for your response. However, I must respectfully decline it, as the concerns I raised are clearly documented:
  1. Evidence of vandalism has been submitted.
  2. The car wash was not operational.
  3. There was no attendant available to provide assistance.
  

  Given these circumstances, I believe it is fair to request a $100 credit to the account for future use (not as a refund, but as a credit). I hope we can resolve this matter amicably (I don't want to involve attorney because it will just increase cost).

  Sincerely,

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint about billing practices of The Parking Spot. I created my original parking reservation on 1/29/25 for parking dates of 3/18-4/2/25 and was charged at $9.75 per day, plus required tax and fees, for a total of $185.40. I needed to add an additional day of parking (3/17/25), so on 3/11/25, I went to The Parking Spot website to Modify the existing reservation. I did not cancel and reschedule this, but just modified it by adding one day to the reservation, which is now for 3/17-4/2/25. My original total was $185.40. By adding one day, the total changed to $397.05. That is so unreasonable that I am filing this complaint with BBB. The Parking Spot website specifically says that changes to reservations can be made up to 1 hour before. Their website does not make it clear that it will be cancelling my original reservation and replacing it with a new reservation with new rates of $20/day for each of the days I had already secured at $9.75 per day. It is not clear on the website that modifying a reservation will result in replacing the original reservation that I had already paid for. It appeared that the new total would be $211.65, and I assumed I would be credited for the $185.40 that I already paid. It was not clear that I would be paying an additional $211.65 for one extra day of parking. I only needed to add one more day of parking. I would expect to pay the $20 per day for 3/17/25 (the one extra day), but not $211.65 for the one extra day. Using their "Contact Us" form, I am asking The Parking Spot to honor my first reservation at $185.40 and add one day extra for 3/17/25 at the $20 per day rate. I understand there may be some minor adjustments to the final total due to tax. I had been a regular user of Park and Fly, which is now owned by The Parking Spot. I never had these issues before. The website of The Parking Spot seems somewhat deceptive regarding modification of existing reservations, specifically that the original reservation will be cancelled.

  

  Business Response

  Date: 03/14/2025

  *****,

  You will receive a response from our ************** team today. 

  Customer Answer

  Date: 03/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked my car at The Parking Spot using valet parking on Monday March 3, 20**. I picked up the car on around midnight/1230AM on Friday night/Saturday morning March 7/8, 20**. My flight had been delayed, as had many others, and the business was swamped with people all trying to get their cars and leave in the dark. I got my car from the valet driver, drove directly home, and put my car in the garage, without stopping and without incident. The next day in daylight I went to get in my car and noticed it had been in a minor collision, with damage to the rear driver's side wheel corner. I took photos and called the Parking Spot. They told me to take photos and someone would be in touch. By Monday, nobody had been in touch, so I called again and explained the situation to them. They asked me to send photos, which I did. Then emailed me that afternoon to say that they were not liable for any damage because I had not told them about it before I left the parking lot. I have filed a police report with the ******* Locks police department, Case #**-3953 When I filed the police report, the police officer noted the business and said, candidly, "I would not park there again." I am an account holder with this business.While their policy may say that they are not liable for damage which we do not see prior to leaving, I believe that the circumstances warrant an exception, as does the fact that it was valet service. Similarly, the chaos was so great, as was the pressure to move my car out of the tumult, that I am not sure who I would have complained to. I feel that I have a right to assume my car with not be damaged by their valet service, and that it was certainly damaged by their driver in the chaos of that night. I feel that they were inconsistent and evasive in their response. I would like a refund of the $119 I paid to park, and I would like their insurance to repair my car. I trusted them to care for my car, and to drive it as part of their valet service.

  

  Business Response

  Date: 03/14/2025

  An insurance claim needs to filed. Please contact the facility directly as they are the only ones who can file a claim. 

   

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23045803
  
  I am rejecting this response for two reasons.

   

  1. I already contacted the business, and they told me that they would not file any insurance claim, and further they accused me of lying about the damage on my car, saying that it had already been damaged prior to my parking my car there. I spoke at length with them twice about the matter, and the manager at the business called me to repeat the information. 

  If I call the business again, as per the business' response to the BBB, I want to be clear that something has changed. Otherwise I am accepting their response and then will be told the same information again. 

  2. This response does not address my request that the amount I paid be refunded to me. 

   

  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 03/25/2025

  Photos have been provided to our legal team of the vehicle entering the facility with the claimed damage, without question, proving that the damage was existing before parking. No refunds will be processed. 

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 23045803
  
  I am rejecting this response because the business already sent me the supposed footage supposedly showing damage to my car when I entered the business. These were sent after I submitted my complaint to BBB. When the business sent me these photos, I told them that the pictures do not show damage. Also that I took umbrage with their accusation that I was being dishonest; I had put gas in the car prior to my driving to their establishment and would have seen the damage then, and noted it. The damage occurred at their establishment. 

  The image they provided--which looks like a video still--does not clearly show damage. 

  I reiterate my request for coverage or repairs and a refund of my parking fee. 

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/11 I had a family emergency so I had to catch a flight to ******* last minute. I was unable to make a reservation within the hour that is required. When I arrive at the location I was told because I didnt make a reservation I would not get my discount (Im a flight attendant with ******************) I asked her if there was uncovered parking and she directed me to covered parking (the time before this I was directed to park in handicap and I dont have a handicap placard.) Today 2/14 I called to speak to a supervisor or manager to get some clarification. Im still dealing with my family emergency so I havent been able to pick my car up yet. ****** picks up the phone. She was speaking very fast so I couldnt make out what she was saying. I asked her if this is the North location and she immediately got an attitude and started being condescending. I told her that was unnecessary and I simply asked a question. whatever she was going through today she took it out on me and was very unprofessional and nasty. I do not appreciate it. ****** told me that because I didnt make a reservation I could not have uncovered parking I have two other flight attendant friends who park there and theyve never been told this. Ive also never been told this. I asked if I could speak to a supervisor and she grudgingly took down my information. Im not even sure she will pass along my info to receive a call back.

  

  Business Response

  Date: 02/17/2025

  Management team will be contacting you for further follow up

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation with The Parking Spot in December of 2024 for Feb 8th-15th and paid $53.95. My flight was bumped, and I had to extend my reservation for 1 more day. Altering the reservation on their site completely wiped out my initial reservation. I purchased what I thought was one more day, but it cancelled my entire first reservation. I called and spoke to a nice employee who tried to help me but told me I would have to call back the next day to speak with a supervisor as she would be able to issue me a credit be cause he was unable. He was unable to locate my original reservation but said, "Let me make you a new reservation so you have it" because it was 2 days from my trip. He never disclosed to me that he was charging my credit card $127. I did not authorize him to do so. I didn't learn of this charge until after I hung up the phone. After seeing this charge, I was very upset, but remembered that he mentioned getting a credit from the supervisor. I proceeded to call back the next day to speak with ******* who was very rude, kept talking over me, and told me that I requested a new reservation from the employee, which I absolutely did not. He offered it and made it sound like it was just holding my spot until I could get this resolved the next day. They fraudulently charged my credit card on file without my consent. I did not give authorization to do so. ******* would also not listen to my explanation nor offer my any solution. She stated that's just the way it is. I was scammed into paying more than I would have paid to park at the actual airport. I will not be letting this go. They committed fraud.

  

  Business Response

  Date: 02/10/2025

  Reservation has been fully refunded as of 2/7/2025. It can take 3-5 days to show on your end depending on your financial institution.

   

  Customer Answer

  Date: 02/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We spoke to a more reasobable supervisor, *******,  later the same day and his customer service was very good. He explained that the online system isn't easy to use correctly and in the future, calling is the best way to extend a reservation and refunded our reservation. We are very satisfied. 
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paying For Non Existent Services, I was a customer of the ******************************************************** Location ************************ 10.1.24 through 10.17.24. At the entrance I was directed by The Parking Spot Staff to park on Row E, aligned with the main building and exit row. More than likely this is the main or only exit for the parking area. This is more than likely a high traffic row for customers and ********************** Shuttle Buses. There were not many spots to choose from on that row, I chose the only one that would accommodate the width of my vehicle, a corner spot on an intersecting pass through road E-68. My vehicle was clipped on the front Driver Side bumper, as if someone cut the corner to close. I took multiple pictures of my vehicle before and after. The perp left behind paint, mostly yellow and white with a strike of black. For years I have painted vehicles as a hobby, I know something about the process and layers. I believe the white is primer that is under the yellow on the perps vehicle. Therefore it comes off in reverse when it adheres itself to an object with force, white on top of yellow. I contacted Mr ********** the manager of the facility, initially by phone about a week after the incident. When I suggested that one of the Parking Spot Shuttles hit my vehicle he acted like the shuttles and shuttle drivers walked on water, no never. Then he whined about how laborious and cumbersome their video surveillance system was to navigate, which was complete BS, I know a thing or two about those systems as well. I requested Mr ******** email address **************************************** so I could send him pictures and he could possibly reply with evidence of who hit my vehicle. After all, The Parking Spot advertises on their website Q & A (have screenshots) that their facilities are secure and surveilled 24/7. Mr ******** did not respond to my first email (10.30.24) that contained the pictures of the damage to my vehicle and.. Continued on attached document.  

  

  Business Response

  Date: 02/03/2025

  Hello,

  Please contact our ************** team at ********************************* Our team will be able to initiate the claims process.

   

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22880289
  
  I am rejecting this response because: As stated in the compliant, that was one of my initial steps after the incident, I sent a message through website Contact Us, which is their GENERAL INFO, give you the run around contact info.  ****** searched ***********************************************************, its general information contact.  I heard nothing in response.  I would like an individual to contact me.  I know The Parking Spot has more email addresses than that.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 02/04/2025

  You will need to email that email address again. BBB only allows two or three replies on this platform. 

   

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22880289
  
  I am rejecting this response because:  Its a stall tactic.  Wait for this, wait for that, get back to me in five days. Proof in the email chain below.  Nothing has been corrected or the slightest bit accomplished, no offers, nothing.  Corresponding with Lauryn with The Parking Spot through email, the generic help email ********************************* not Lauryn's actual company email address.  What does that say? 

  Not much to it, but here is my communication over the past six days:

  ME

  Feb 6, 2025, 12:12 CST
  I was Instructed to Contact this email by The Parking Spot Through a Better Business Compliant.  I was told this would Initiate the claims process.
  
  
  Thank You
  ***** ******

  The Parking Spot

  Feb 7, 2025, 16:32 CST
  Hi *****,
   
  I have escalated this to our regional team for assistance with the claims process. If they do not reach out to you by Tuesday, please let me know.
   
   
  Best,
  ******
  Guest Services Supervisor
  The Parking Spot

  ME

  Feb 11, 2025, 22:25 CST
  
  Nope

  The Parking Spot

  Feb 12, 2025, 12:10 CST

  Hi *****,
   
  I have just spoken with *** who said he will give you a call. A claim has already been filed with Sedgewick.
   
  Best,
  ******
  Guest Services Supervisor
  The Parking Spot

  ME

  Feb 12, 2025, 14:27 CST
  
  Ok, 2:20 PM CST no call.  I have a feeling this is being drug out, stall tactics.  Just like the manager did to me at the lot.  I will be rejecting on BBB tonight, six days and nothing, wait for this, wait for that.  Also, no specific contact info has been given, makes it lean more towards the stall tactic.  

  The Parking Spot

  Feb 12, 2025, 14:30 CST
  *****,
   
  You can contact the local facility and request information about your claim at anytime.
   
  Best,
  ******
  Guest Services Supervisor
  

  ME

  Wed, Feb 12 at 4:49 PM
  
  
  *** has my phone number and email, he has not contacted me to repair my vehicle.  My vehicle is still damaged, no action to correct that has been done.  4:47 PM, tried contacting ***, he let for the day.  Not going to play phone tag.
  
  

  END

   

  This is the same *** (******) that I mentioned in the compliant, complete denial about everything, The Parking Spot does no wrong ***.  The perfect guy to give me the runaround, again.

   

   

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attn: BBB I had a flight from PHX on 12/23/2024.Had reserved a spot at Lot 1 at The Parking Spot in ***, ***however the reservation did not show up online. The scan tron did not work.I returned on 12/28/2024 and had to pay the parking attendant $202.96.I am also signed up for the ********** Where is the savings ?What is the daily parking rate? $19.50 Can I expect to be compensated for the 12/23/2024 $202.96 payment? Per ******** at The Parking Spot the daily rate is $19.50 per day.I am requesting a refund of $105.46

  

  Business Response

  Date: 01/27/2025

  Hi ******! Thank you for reaching out! We have reviewed the details of your stay and your conversation with our ************** team. We are showing that you did not have a reservation for your stay 12/23-12/28, and without a reservation, you are charged the drive up rate on the day of your entry. As a one time courtesy, we have applied a 30% discount to your stay. We recommend reserving at least 2 weeks in advance for the best rates. 

   

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked at the parking spot for two months the day picked it up July 18 2024 my car was damaged by the employee of the parking spot and a customer a few hours before a police report was made but my car is still damaged.

  

  Business Response

  Date: 01/13/2025

  Please email our ************** team at ********************************* It will need to be escalated to our facility as they are the ones who complete insurance claims.