Business Profile

Personal Injury Lawyers

Morgan & Morgan

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Injury Lawyers.

Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

306 total complaints in the last 3 years.
128 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lack of communication, Do not return calls, I been client over two years and they dropped me through a email and never explained why they dropped me. I called and know answer know respond at all. Not sure what's happening but I need answers and can't get them.
Business Response
Date: 01/27/2025
Hello,
We appreciate your engagement with our company and letting us know about your experience thus far. We apologize for any inconvenience this may have caused you as we strive to provide clear and timely communication to our clients. If you would like to discuss this further please do not hesitate to reach out to our team directly as we are here to help.
-Client Experience Team
************
********************************************

Customer Answer
Date: 01/28/2025
They responded by sending my files to me and telling me to get in touch with the adjuster and I have not spoken to the attorney they said he called I haven't received a call and he did not leave a message. I'm not satisfied with there decision. I guess they telling me to get a lawyer or call them myself. Can you let me know what to do next.
Initial Complaint
Date:01/21/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been reaching out to Morgan and Morgan for months. My team selected is NOT doing their job. I have spoken to customer service and the customer care divisions. I was guaranteed communication to do a resolution on several occasions and yet no contact has been made. Morgan and Morgan took on my accident almost an entire year ago and has not done anything in the settlement process. I am being harassed by the hospital and ambulance company because Morgan and Morgan has sat on my case and will not take action, not make contact, and will not allow me to hire a different company. I just want this to be completed and yet the team I am assigned takes no action and I cannot make any progress.
Business Response
Date: 01/21/2025
Thank you for reaching out and sharing your concerns. We sincerely apologize for any frustration or inconvenience you have experienced.
After reviewing your file, it appears that our firm is no longer representing you on this claim as of November 2024. Please know that this decision is not a reflection of the merit of your case, and you are absolutely welcome to seek representation with another firm.
If you have any questions or need further clarification, please do not hesitate to contact us directly at ***************************** Were here to assist in any way we can.
Thank you for bringing this to our attention, and we wish you the best moving forward.
Sincerely,
Client Experience Team
Customer Answer
Date: 01/21/2025

Complaint: 22837695

I am rejecting this response because: Can Morgan and Morgan reach out to me to explain why I was dropped the case when I followed ALL instructions and I've been going to the physical therapist I was assigned by my Morgan and Morgan team. No one even called to inform me nor email me that I was dropped.

Sincerely,

********* *******
Business Response
Date: 01/23/2025
Hello,
This former client attempted to file a complaint regarding the handling of their claim. This claim was Turned Down by our firm in November 2024 and the former client was made aware.
The former client has rejected our resolution for the complaint advising they were not notified of being TD. I have attached a letter from November sent to the former client reiterating the firm has declined representation.
The former client additionally, spoke with their previous assigned attorney on 1/21 discussing the former clients request to reopen the claim.
We consider this matter resolved and kindly ask the BBB complaint is closed.
-Client Experience Team
Business Response
Date: 01/23/2025
Hello,
Our apologies, for any inconvenience this has caused. I have attached the Turn down letter sent to you in November 2024. Upon reviewing your file I also see you engaged in a conversation with your attorney ****** on 1/21 discussing this matter further.
If you have any further questions or concerns we ask that you kindly reach out to us directly.
All the best,
-Client Experience Team
************
********************************************
Customer Answer
Date: 02/03/2025

Complaint: 22837695

I am rejecting this response because: I did speak to their customer service on 1/21 to complain. I was informed by their customer service my original case manager falsely put information in my case and left critical information out. So Morgan and Morgan made a decision based on false information. I was ordered to Emotions Therapy for physical therapy by my original case manager. I have been receiving that care and racking up medical bills that Morgan and Morgan has seen fit to saddled me with the debit since their original case manager failed to accurately report information. I was informed by customer service my case would be reopened and given to a new case manager. I have left multiple voicemails for my "new" case manager since and have not received a call back. I called customer service again this morning and was once again sent to someone's voicemail to request a call back. I have had to put all care on hold because I cannot keep getting medical bills for this accident that Morgan and Morgan ordered I get. At what point will Morgan and Morgan do their job? Or will I continue to be saddled with medical debt from the accident that Morgan and Morgan sent me to get, but wishes me to pay out my own pocket because their teams cannot communicate? At this time if anyone asks me about my experience I'm going to have to advise they stay as far away from Morgan and Morgan as possible. Morgan and Morgan no longer lives by caring for the people, we are all just a number. I'm hoping Morgan and Morgan fixes this so that I can say in the future what a great organization and team they were. As of right now all I can say is "well my case manager put false information in my case, left information out, and Morgan and Morgan left me holding the bills to suffer because they couldn't communicate properly". Please have my "new" case manager reach out to me ASAP.

Sincerely,

********* *******
Business Response
Date: 02/19/2025
Hello, *******,
I am writing in regard to the complaint that was rejected by this former client. Their accident was has been TD since November, 2024. Attached, you will find the TD letter that was sent to the former client at that time.
While there was a brief conversation on January 23rd regarding the potential reopening of the file, there was a subsequent interaction on February 5th where the former client became aggressive and hostile. After careful consideration, our former legal team has decided not to proceed with reopening the claim. I have attached the relevant correspondence indicating this decision.

Given that the matter has been thoroughly addressed and reviewed, we respectfully request that the complaint be closed.
Thank you,
-Client Experience Team
Business Response
Date: 02/20/2025
Hello,
We have again attached the Turn Down letter sent to you on November 2024. Upon reviewing your file we also see you engaged in a conversation with your attorney ****** on 1/21 discussing this matter further. Unfortunately we are not able to assist you further with your request for an explanation for the Turn Down.

Kind regards,

Client Experience Team

************
Business Response
Date: 02/20/2025
Turn Down Letter
Initial Complaint
Date:01/16/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was in a rear end car accident on Jan ******* And obtained Morgan and Morgan February 7 2024.( *********** Getty) Ii was rear ended at at stop light. Ive been really treated unfairly with this process. Wanted me to sign documents stating that I wont due the party nor ********. But was still told we can still go after ******** . I didnt sign that document. I then requested to see all my paperwork . And that was in October 2024 which I do have the email. Since then I havent spoken to anyone. I cant believe this . Im very disappointed in Morgan And Morgan For The People ????????
Business Response
Date: 01/17/2025
Good ***************************** know that we take your concerns seriously, and this matter has been escalated to the relevant parties for immediate attention.
We appreciate your patience as we work diligently to resolve this issue promptly. Should you have any further questions or need additional assistance, please do not hesitate to contact us.
Thank you for bringing this to our attention.
Best regards,
Client Experience Team
***********************************
************
Initial Complaint
Date:01/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is very unprofessional and unresponsive. I made many attempts to contact them about my case progress and when I finally got in touch with the lawyer last year he was so rude and unprofessional and still haven't received any update on my case. The lawyer I spoke with kept cutting me off and was very snippy and unprofessional>
Business Response
Date: 01/16/2025
We apologize to hear about your experience with our firm. Kindly be informed that we have promptly relayed this matter to the relevant parties to ensure smoother interactions moving forward. Should you encounter any further difficulties or have additional concerns, please do not hesitate to reach out to us directly. We are committed to providing you with the assistance you require.
All the best,
-Client Experience Team
************
********************************************
Initial Complaint
Date:01/13/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired the firm Morgan and Morgan on 7/9/24 due to a car accident that occurred where I sustained injuries. First I was told I was going to be getting back a good amount but then turned and was told I was getting far less than expected. My case manager ******* ******** is very rude and unprofessional and acts as if its a bother when I call and check the status of my case. Its always met with irritation when I call. I never once spoke to my attorney ********* ******* except via email when I complained about my case manager giving me the run around. I called December 23rd to see when my settlement check would be mailed and Sharnez stated 7-14 business days which she never once mentioned before. Then I asked to speak to someone else because I clearly just got sick of her nasty condescending tone when you ask her a question. So then I spoke to the lead case manager ******* **** who seemed okay at first but then she stop communication as well. I have emailed her and called with no response yet of when my check will be mailed out to me which should have been January 9th or January 10th according to her email on January 6th, 2025. I have spoke with client services through text message cause they seem like the only available people to talk. But even they still cant help because they have to refer you to your legal team. I am just trying to see when can I get my money and be DONE... it seems like Morgan and Morgan is not for the people but for themselves... and the people they have representing their company are a joke with lack of empathy and compassion for their job. I hired this firm but yet I'm treated like the villain... My legal team will not call back or never update you on anything. Here we are today, January 13th, 2025 and still HAVE NOT gotten my settlement check. Just keep getting excuses and lies. I do not recommend this company to anyone.
Business Response
Date: 01/14/2025
Thank you for bringing the lack of communication to our attention. We are prioritizing this matter to ensure you receive the necessary updates promptly. You can expect to hear from your team very soon with an update on the progress.
If you have any questions or would like to discuss this further, please feel free to reach out to us via email at ***********************************.
Thank you for your patience and understanding.
Best regards,
Your Client Experience Team
Customer Answer
Date: 01/14/2025

Complaint: 22803570

I am rejecting this response because they still have no update on when my settlement check will be sent. Someone called and stated that my case manager still hasnt received it and been working on it which is a lie. Getting told the same thing each day.

Sincerely,

****** *****
Business Response
Date: 01/15/2025
******,
Thank you again for reaching out to us on this platform. We have escalated this matter with management and we understand that your CM ******* **** has reached out to you on 1/14 to let you know that she has your check in hand.
Please reach out to ******* at ************ to set a time and date where you can pick up your check.
Have a great day!
Client Experience Team
Customer Answer
Date: 01/16/2025

Complaint: 22803570

I am rejecting this response because:
Thats a lie because my attorney ********* ******* just called on 1/16/25 3:28pm and stated my check was lost within the accounting department and my check is STILL not available and couldnt give me a date and she stated she would let me know sometime next week and she apologized for the inconvenience. So I dont know why you all are steady lying about this.
Sincerely,

****** *****
Business Response
Date: 02/19/2025
Hello, ******,
I hope this message finds you well. We truly appreciate your continued engagement with our company and for sharing your experience with us.
After carefully reviewing your case, I can confirm that a tracking number was indeed provided to you on January 23rd, following your conversation with ********* on January 16th. The ***** tracking number ************ shows that the check was successfully delivered on January 25th.
Should you have any further questions or concerns, please dont hesitate to reach out directly to us. We are more than happy to assist you in any way we can.
All the best,
-Client Experience Team
********************************************
************
Customer Answer
Date: 02/19/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After several attempts and calls they finally decided to send my check after waiting more than 14 business days as they stated.

Sincerely,

****** *****
Initial Complaint
Date:01/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Mishandling Automobile Claim and Ineffective Counsel
Business Response
Date: 01/14/2025
Kindly be informed that we have promptly relayed this matter to the relevant parties to ensure smoother interactions moving forward. Should you encounter any further difficulties or have additional concerns, please do not hesitate to reach out to us directly. We are committed to providing you with the assistance you require.
-Client Experience Team
***********************************
************
Initial Complaint
Date:01/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After serval attempts of trying to contact my lawyer and his paralegal to get help with billing for my treatment I received no feedback back doctors refusing me treatment and demanding money for services that they told me they would handle Ive been trying to leave this company for a month now and they are holding my paperwork hostage every time I call I get a new excuse and no results wat so ever Im already going threw a tiff time with my I jurys enough is enough I just want my paper work so I can go on with my life
Business Response
Date: 01/07/2025
Dear Ms. ****************** are sorry to hear about the difficulties you've encountered with your legal team.

I have escalated this matter to our management team to ensure someone contacts you promptly to address your concerns.

Thank you for bringing this to our attention.

Best regards,

Client Experience Team
Initial Complaint
Date:12/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Attorney or representative hasnt reached out or returned my call. Im disabled and applying for social security.
Business Response
Date: 01/02/2025
We apologize for the delay in communication and we are prioritizing this matter to ensure you receive the necessary updates promptly. You can expect to hear from your team very soon with an update on the progress.
If you have any questions or would like to discuss this further, please feel free to reach out to us via email at ***********************************.
Thank you for your patience and understanding.
Best regards,
Your Client Experience Team
Initial Complaint
Date:12/18/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Husband and Daughter were in a wreck a year ago, we contacted Morgan and Morgan and they took the two cases. We dealt with one attorney at first and a case manager, had problems with the case manager and after months of fussing and fighting with the case manager due to having problems finding someone to see my daughter for her injuries, she finally referred us to someone.... a couple of days after finally getting my daughter in to see this doctor, they randomly dropped my daughters case and her insurance refused to cover the requested MRIs etc. We found out that our attorneys had been switched, and all of the information that we had given to the original case manager was now missing, I asked the new attorney if she would restart the case, she said she would the following Monday, tried to reach out to her, I was unable to, eventually I sent another "request for representation" in and got a call, explained the situation, she called me after that and I was told "we will just go ahead and settle the case so she gets a little money because she's young" I sent the medical information to her, the case was supposed to be reopened once again, now we are back to normal response, multiple emails sent, my Husband isn't getting a response now..... the money is not my concern, my concern is having my daughter seen about medically and it being covered and the person that hit them to pay for it! From what I've seen, this firm is completely unprofessional, they've prevented my daughter who has legitimate medical issues from being seen. It's disgusting that the only thing they are concerned about is money! The slogan "for the people" is definitely not true!
Business Response
Date: 12/19/2024
Mrs. *******,
We are sorry to hear about your experience as well as your family's. I can assure you that we will investigate this internally and have someone reach out to you regarding the case.
If there is anything else you would like to share with us, please reach out to our Client Experience Team.
Thank you,
Client Experience Team
***********************************
Business Response
Date: 12/19/2024
Hello,
In reference to this complaint, the attorney has reached out to Mrs. ******* to resolve her issue of communication and the possibility of re-opening the case as long as she complies with providing the documentation the case staff has been requesting for her for months.
Regarding the case for her husband, who she mentions is our client, there is no evidence of lack of communication according to the file.
Mrs. ******* mentioned that she will close the complaint once the case for her daughter is re-opened. We will keep track of her interaction with the new case staff.
Thank you,
Client Experience Team
Please see attached
Customer Answer
Date: 12/28/2024
The case was supposed to be reopened, waiting to see if her medical treatments are approved. I did sign paperwork, the attorney did contact me, but this has happened before! So I need time to find out if they follow through with what they say
Customer Answer
Date: 01/23/2025
The case was supposed to be reopened, waiting to see if her medical treatments are approved. I did sign paperwork, the attorney did contact me, but this has happened before! So I need time to find out if they follow through with what they say
Business Response
Date: 01/23/2025
Good afternoon,
We understand your concerns and do not take them lightly. Since you have spoken to the attorney recently, we ask that you please allow them time to continue addressing your concerns.
Thank you for your feedback!
Client Experience Team
Initial Complaint
Date:12/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Morgan and Morgan is handling my car accident and has been for the last two years. Their communication skills have been beyond unprofessional and my case is still not settled to say the least. The accident that I was involved in was because of an Amazon truck well known company so you would think they would want to be on the top of things with my case but they are doing the complete opposite. I was also injured badly by this accident. Messed my neck, back, and legs up permanently. They have since stopped my chiropractor visits and I have not heard anything back from them in months. They tried to force me to settle for a measly 10k not minus their fees and doctor fees yet. Why would I do that when I am permanently disabled now? It is hard for me to find another lawyer because my accident is at its 2 year ***** At this point my plan is to take this matter to the ********************* and seek legal action against them as well for negligence of my case severity.
Business Response
Date: 12/19/2024
Hello Mr. **************** are sorry to hear about your experience with our firm and your legal team. We will escalate this matter with management and the legal team in order to address your concerns.
Thank you for your feedback.
Client Experience Team

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Business Response

Customer Answer

Business Response

Business Response

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Morgan & Morgan is NOT a BBB Accredited Business.