Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Morgan & Morgan has 174 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Morgan & Morgan

  20 N Orange Ave Ste 1600 Orlando, FL 32801-4624

• 

  Morgan & Morgan

  100 International Drive, Suite 2332 Baltimore, MD 21202

• 

  Morgan & Morgan Law Firm, PLLC

  254 Commercial St Ste 229 Portland, ME 04101-4899

• 

  Morgan & Morgan P.A.

  90 Broad Street, Suite 1011 New York, NY 10004

  
• 

  Morgan & Morgan

  603 Stanwix St Ste 1825 Pittsburgh, PA 15222-1441

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The attorney assigned to my case is not behaving ethically. He has given me poor advice. He fails to recognize the seriousness of my case and how much his efforts help. He failed to follow my instructions. He thinks I do not understand what I am entitled to. My injuries are for life. It is a seemless process and he is trying to blow it for me. I was a pedestrian. I have permanent injuries. I was a pedestrian. The driver was cited. The policy was in effect. He won't cooperate with a simple funding request. I'm injured, he bring up his office getting paid. I cannot pay for meds. He is arguing with me. Complaining about the calls, but he hasn't gotten my requests handled in sixty days. I have a pounding headache. I cannot work. It is a simple matter! I have a confirmation of coverage on a group policy. My living situation expired while he berates me for understanding what I am entitled to. I explained to approve a funding request while I treat, them we can make a demand and go to court.

  Business Response

  Date: 06/01/2022

  Business Response /* (1000, 5, 2022/05/17) */ Hello Francine, Thank you for taking your time to leave this feedback. We are sorry to hear that you were having issue with the attorney assigned to your case. Looking into your file, I can see the request made for a loan on this case as mentioned in your complaint. Although offered by many loan servicing companies, it is not protocol for our firm to approve these types of funding request on our cases. I hope that you can understand that this was not done deliberately, but is more of procedural for our firm. At this time I can see that we have since withdrew from your case. Please know that your attorney reviewed your case closely and considered every potential avenue of legal representation prior to making this decision. I will see to it that you obtain all documents requested regarding your case so that you can find other counsel to help you further with this matter. Consumer Response /* (2000, 7, 2022/05/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I just need help to get meds and recover. Need someone who cares.

• Initial Complaint

  Date:05/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attacked by my neighbor's dogs in late 2021. I received multiple puncture wounds and injured my neck during the attack. Although my case was eventually settled, I did not have a good experience. I never talked to an attorney and my case manager was unresponsive. I would have to call, text, and email multiple times just to get a vague response regarding my case. My settlement check was supposedly sent via U.S. mail but I never received it. I contacted the case manager and she finally responded after several attempts. She advised me to go to the Post Office, which I did. They didn't have the check. I advised the case manager and she said she would have just the accounting department put a stop payment on the check and reissue another check. This process has been going on for over a month now and of course, I'm not getting any response from the case manager. Even when calling Morgan & Morgan's toll-free number, I either get routed to a voicemail or a representative says he is referring me to "Customer Experience", and no return call. Also, their 40 percent fee is ridiculous considering the lack of service. I simply want the money that is owed to me which is $4694.12. Clients shouldn't have to go through this extreme to get a response from a firm they are doing business with. This shady firm is not for the people.

  Business Response

  Date: 06/09/2022

  Business Response /* (1000, 5, 2022/05/17) */ Good morning Mr. ******, We are so sorry to hear about your unfavorable experience with our firm. We strive to provide the best service to our clients, and based off your complaint it does not sound like we did that. First, I would like to thank you for trusting our firm to handle your legal matter, I could not imagine what you have been through. Please accept our apologize that this portion of your case did not go as smoothly as you hoped for. My team has communicated with your legal team to ensure that you receive your check as soon as possible. I hope that you bear with us as we work on getting this check reissued to you. As this check was deemed lost in the postal system, we have to take the necessary steps to ensure your money is safe, my team will keep an eye on this to ensure you get your check once available with no further delays. I looked into your file and see that your case manager has taken the necessary steps to get this check reissued to you as soon as possible. If there is anything else we can do to assist, please let us know. Consumer Response /* (3000, 7, 2022/05/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not acceptable. You all can't even provide an estimated date in which I will receive my check. I've. I was initially told a week two weeks ago. Do you one how ridiculous it is that I've made multiple calls, emails, and texts for money that belongs to me in which your firm is holding. Suggestion, how about go to the department that cuts the checks and have them cut mine. My case settled in March. Business Response /* (4000, 9, 2022/05/18) */ Good morning Mr. ******, I followed up with your case manager and accounting who have informed me your check is ready. Thank you for letting us know about these issues, and for your patience in allowing us to get this resolved for you. Consumer Response /* (4200, 11, 2022/05/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) My settlement was on March 28th yet my 90 day hold started today on my remaining $200 for incidentals that is bring held as a deposit. Why does the clock start today? My insurance paid for my medical expenses so why are you still holding this money? Business Response /* (4000, 13, 2022/05/19) */ The 90 hold period starts from the date of when the first check was produced, we will let you know once this check is available for pick up per your conversation with your case staff. Consumer Response /* (4200, 15, 2022/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) You all have some unethical business practices. I know when I'm supposed to receive my final check. I wanted to highlight this for other consumers to see. My original check was cut in mid April. You all have thousands of clients and this practice allows you to continue to earn interest off money that doesn't belong to you. In my particular case, all expenses were paid by my insurance company.