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Business Profile

Personal Injury Lawyers

Morgan & Morgan

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Injury Lawyers.

Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see

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Morgan & Morgan has 174 locations, listed below.

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    Customer Complaints Summary

    • 306 total complaints in the last 3 years.
    • 128 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sexually assaulted by an officer in current county jail

      Business Response

      Date: 04/10/2025

      Good afternoon, 

      This review does not reflect the experience of a client who has worked with our firm. It appears to be a personal statement about an unrelated situation rather than feedback on our services.

      We kindly ask that you reconsider counting this complaint against us.

      Thank you for your attention to this matter.

      Client Experience Department

      ***********************************

      Business Response

      Date: 04/10/2025

      Good afternoon, 

      Thank you for reaching out to us. Is there anything we can assist you with?

      Please reach out to us at ***********************************

      Client Experience Department

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10-25-2024 I was in a car accident with a motorcyclist and I was out of a vehicle for 6 months so far and in pain and I called and they have offered no help. They first told me that the other party was going to take ownership and now the insurance is going back on their word. I need my vehicle fixed and they should fight harder for common people and not just look for dollar signs. I will take this to a higher party if need be.

      Business Response

      Date: 04/10/2025

      Hello ****,

      Were sorry to hear about your experience and the difficulties youve faced. This isnt the level of service we aim to provide.

      Please reach out to us directly with your claim details so we can review your case and work toward a resolution.

      Client Experience Department

      ***********************************

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ***** Three years ago Jun 2022, I was at the mall with my 2-year-old son. While placing him into a toddler ride, I suffered an electric shock from an exposed outlet with wires sticking out. I was shocked in my leg and hand, and suffered ******** the days that followed, I began experiencing severe pain, tingling, and eventually numbness in both my hand and foot. As a professional chef, this injury has made it impossible for me to work and support my family.I sought legal help from Morgan & Morgan and have been going through therapy, hospital treatments, and psychological care. After three years of waiting, the defendant has offered just $25,000 to settle my case ridiculous offer and the like force me to accept the offer.. because thae say if not they have to pay 15k for a specialist and they not sure i can get more than that which I consider deeply unfair and insulting given the damage done to my life and ********* looking for a more aggressive lawyer who truly understands the seriousness of this situation and is willing to fight for fair compensation. Please let me know if you would be willing to review my case.Thank you so much,

      Business Response

      Date: 04/08/2025

      Hello, 

      Kindly be informed that we have promptly relayed this matter to the relevant parties to ensure smoother interactions moving forward. I have also noticed that since the filing of this complaint, you engaged in a conversation with ****** regarding your claim and the impacts moving forward. Should you encounter any further difficulties or have additional concerns, please do not hesitate to reach out to us directly. We are committed to providing you with the assistance you require. 

      -Client Experience Team 

    • Initial Complaint

      Date:04/04/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November 2924, ****** Podgoski represented me for a Personal Injury claim in which $100 Closing Fee was taken out of my settlement and was supposed to be returned to me after 6 months. It has been 6 months to date, and despite several attempts to get my $100 issued to me, including sending several messages to the assigned attorney, my emails have gone unanswered. This law firm **** me $100, and failed to communicate how I would be receiving my money.

      Business Response

      Date: 04/07/2025

      *******, 

      Thank you for bringing this to our attention. We are sorry for the inconvenience. Please be assured, we are escalating this matter to our management team in order to have it addressed as soon as possible. 

      We appreciate your patience as we work on getting this resolved. 

      Have a great day!

      Client Experience Team

    • Initial Complaint

      Date:03/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Morgan and Morgan over 2 years ago to help with my Social Security Disability claim. After I was denied they were supposed to take over the case, but I was never contacted by a lawyer. I filed the appeal myself and my claim has been sitting in review by the ***************************** in ************** ** since May 20 2023. I was forced to try and go back to work but I havent been able to hold a job for very long because I cant perform the tasks. The companies have given other reasons why but Im considered a liability. I have recently been hospitalized twice from another infection and a blood clot from me not being able to get medicine for my diabetes. I have reached out to Morgan and Morgan to find out what was going on, but they have given me the run around. One of their representatives just got an attitude with my sister on the phone saying it was normal for a person to do everything their self. Thats definitely not true ****

      Business Response

      Date: 04/01/2025

      Mr. ****,

      I'm sorry to hear about your experience. We take all feedback seriously and are committed to providing the best possible service to our clients.

      We will be managing this internally in order to address your concerns as quickly as possible.

      We value your trust and are here to help you through this process.

      Best Regards, 

      Client Experience Department

      ***********************************

      Customer Answer

      Date: 04/01/2025

      I dont need anything else from your company as I fired you yesterday and hired a lawyer that will actually help me and not leave my claim hanging out for two years. I did everything myself. The only way I would ever communicate any further with this company would be *** Morgan himself and a formal apology and compensation for all the things that have happened because of the lack of representation by your company. Thanks and have a wonderful evening!

    • Initial Complaint

      Date:03/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      wont cancel the contract.

      Business Response

      Date: 03/28/2025

      ****, 

      Thank you for reaching out. We apologize for the frustration you're experiencing regarding the cancellation of your contract. We understand the urgency of this matter and want to assure you that we are working to resolve it as quickly as possible.

      Once again, we apologize for the inconvenience and appreciate your patience while we address your request.

      Client Experience Department

      ***********************************

    • Initial Complaint

      Date:03/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wrecked my car in December and called Morgan and Morgan. They set me up with a Doctor and Therapy said they would help me. In March they called and said they could not take case and I am left with paying Doctor and therapy bills. I would not have gone to these doctors if they were not encouraging me. I feel they scammed me.

      Business Response

      Date: 03/17/2025

      *******, we understand your frustration and sincerely apologize for any inconvenience this has caused. After careful consideration from the attorney, we are unable to take on your case at this time.

      We truly appreciate your interest in working with us and encourage you to seek other legal representation that may better suit your needs.

      Thank you for your understanding.

      Client Experience Department

      ***********************************

    • Initial Complaint

      Date:03/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An auto accident on 8 Aug 2025 totaled out our new vehicle (less than 4 months old) with multiple injuries to both my wife and I. Witnessed by a Trooper we were not at fault.Morgan and Morgan received our call on 9 AUG 2025. X-rays at the ** showed no broken bones. We started with chiropractic care, both wife and I. Not much has changed since the accident except bruises have disappeared. My hip pain and lower back pain are still on going as are my wifes.I have continued care through the VA hospital as well as chiropractic care. 1. Of course we lost all equity in our vehicle approx $3000.00 plus. 2. We have been contacted about 4 times by Morgan and Morgan and advised to continue our care. 3. Approximately 2 weeks ago (today is 14 March) Morgan and Morgan sent us a message stating they would no longer handle our case. Nothing else

      Business Response

      Date: 03/17/2025

      Mr. *****, Thank you for sharing your feedback.

      After careful review from your attorney, we were unable to continue with your case. We understand this is frustrating and encourage you to seek alternative legal representation to support your needs moving forward.

      If you feel that you did not receive more details about why we could not continue with your case, please reach out to us. 

      Thank you,

      Client Experience Department

      ***********************************

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 3 2024 I was in a car accident. I got with Morgan and morgan to settle my case against the other driver. In August I received a email telling me it was settle. They had to pay my insurance company back on what they paid out. I was sent a partial check of *******. Give or take. I made contact again with them in regards to the rest of my money. Excuse was still have not heard from optum. Here it is March and still nothing.

      Business Response

      Date: 03/12/2025

      Good ******************************** know that we take your concerns seriously, and this matter has been escalated to the relevant parties for immediate attention.
      We appreciate your patience as we work diligently to resolve this issue promptly. Should you have any further questions or need additional assistance, please do not hesitate to contact us.

      Thank you for bringing this to our attention.
      Best regards,
      Client Experience Team
      ***********************************
      ************

      Business Response

      Date: 03/12/2025

      Good Morning,

      We wanted to provide you with an update regarding the case. The case manager has reached out to Optum multiple times, and while they have closed their claim, they have not provided us with notice or a final lien. As a result, the case manager has submitted a trust disbursement request for the held funds.

      She is currently awaiting accounting to process the check so it can be forwarded to Ms. ****************** you,

      Client Experience

      Customer Answer

      Date: 03/13/2025

       
      Complaint: 23051833

      I am rejecting this response because:
      I have been told this same response and morgan and morgan will get right back with me. They do not. Please deposit my money before Friday the 15th 
      Sincerely,

      ******* *****

      Business Response

      Date: 03/13/2025


      Good Morning,

      We wanted to provide you with an update regarding the case. The case manager has reached out to Optum multiple times, and while they have closed their claim, they have not provided us with notice or a final lien. As a result, the case manager has submitted a trust disbursement request for the held funds.

      She is currently awaiting accounting to process the check so it can be forwarded to Ms. ******************* you,

      Client Experience

      Customer Answer

      Date: 03/13/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:03/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First let me start by saying that I tried to attach a file with this I recorded on my phone it has the same time and date I sent of this here message I sent it to this office wed,7:17 pm but it say the file was to large but this massage that I to also disappeared out of my sent email as well. ( I'm looking to file a complaint against morgan& Morgan law firm for not properly giving me a free consultation the representative first rushed me off of the phone then hung up on me after I asked if she could make to keep the records of my claim for further reference being as though they they told me that they handle identity theft cases claims then she told me that they can't handle my case I told her that in my situation I probably have every possible category of identity theft in my situation then I ask her if she thinks that if I can get the identity theft that Morgan& Morgan ever represented inwhich my case falls under those same cases that they represent to take that time and gather up all that information and call them back I'm being treated as I'm playing them in spades and I have to guess the right card that was "RENIGED" and this interaction was unprofessional I think that I was specially assigned this person that I spoke with at Morgan law and it is leaning towards personal level instead of business and maybe we can find out who this representative was later if it a legal matter I can get this information through legal questionnaire because it would be strange that I'm seeking legal help of this and it's being interfered with I would like for this same message to go public I myself would like to go private as much as I can with my identity and if possible can you keep this for future reference as well I do still have this same email that I recorded two days ago if you provide me with a place to send it to you I would in this situation I am being discriminated on by this big famous law firm I also had to make sure that I'm reporting this missing email to my aura.

      Business Response

      Date: 03/10/2025

      ******, 

      Thank you for sharing your feedback. We genuinely understand how important your situation is, and we appreciate you reaching out to us.

      While we offer free consultations, please note that this is not intended as legal advice but rather to help us determine if we are able to take on your case and there are certain cases that unfortunately fall outside the scope of what we can handle. We want to be transparent that having a consultation does not necessarily mean well be able to take on the case nor is the consultation .

      We truly wish you the best moving forward and hope you find the support you need.

      Client Experience Administrative Department

       

      Customer Answer

      Date: 04/03/2025

      Here I'm sending you an attached form of the evidence that I sent this complaint Wednesday March 7th 2025 and this message was some how deleted from my sent messages if you look at the top of the phone it has the date and time and that's when I 1st sent the message I recorded it for proof thanks for your time.

      Sent from ****** ******* (*************************************************************************************************************************************************)

      Business Response

      Date: 04/03/2025

      Dear Mr. ******************** you once again for bringing this matter to our attention. We sincerely apologize if your experience with our consultation team did not meet your expectations. Our firm prides itself on providing excellent service to all of our potential clients, and its clear we fell short in your case. For that, we are truly sorry.

      Unfortunately, as we have previously mentioned, we are unable to take on your claim. Not all cases fall within the scope of what we can handle, and we regret that we cannot provide the support you need. We strongly encourage you to seek assistance from another firm that may be better equipped to move forward with your claim.

      We wish you the very best moving forward and thank you for considering us.

      Thank you,

      Client Experience Department 

      ***********************************

    Morgan & Morgan is NOT a BBB Accredited Business.

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