Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Morgan & Morgan has 174 locations, listed below.

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• 

  Morgan & Morgan

  20 N Orange Ave Ste 1600 Orlando, FL 32801-4624

• 

  Morgan & Morgan

  100 International Drive, Suite 2332 Baltimore, MD 21202

• 

  Morgan & Morgan Law Firm, PLLC

  254 Commercial St Ste 229 Portland, ME 04101-4899

• 

  Morgan & Morgan P.A.

  90 Broad Street, Suite 1011 New York, NY 10004

  
• 

  Morgan & Morgan

  603 Stanwix St Ste 1825 Pittsburgh, PA 15222-1441

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has to be the weakest law firm ever. These people do s*** on their time. They work how they want a work but want money from your settlement? These people all for themselves. These people sent out a letter I did not authorize them to send out. Then to send out my drop letter they talking about a week. It not take them a week to send out a letter I NEVER told them to send. They delaying my process so f****** much. I don't want to speak to no f****** call center i want a call from the Ceo. I want the highest person in the company to know how they lame a** team ****** up my case and how i will NEVER use this weak a** company again and ill make sure let people know about this weak a** company.

  Business Response

  Date: 02/28/2025

  Thank you for sharing your concerns. We apologize for any frustration this situation has caused. We take all feedback seriously and understand your concerns about the turn-down letter and delays. Our team does have a process in place to handle cases efficiently, and we appreciate your patience as we work through these matters. Your concerns have been escalated to the appropriate team, and you should receive the requested documents soon. If you would like further clarification, we encourage you to reach out directly, and we will be happy to assist you.

  -Client Experience Team 

  ************

  ********************************************

• Initial Complaint

  Date:02/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well back around November I think towards the end of the month don't remember sorry, but any way I called morgan and morgan and the person who answered the phone sent me a link to fill out for several companies or organizations had breaches and I **** checked them out my self and found most of all my family were on those sites and I put all information I could remember and never heard back from them over three weeks which in my opinion is not professional at all when your business gets too big it loses track of other small people and never hear from morgan and morgan at all then saw email from them but it was for recalls out in the market place and not even what I signed up all that stuff for.

  Business Response

  Date: 02/19/2025

  Thank you for your feedback, and we apologize for the lack of communication. We understand your frustration and will review this internally to improve our service moving forward.

  Upon reviewing your file, we see your case was turned down. Please know that while our firm was unable to assist you, this does not mean your claim lacks merit. We are always evaluating our practice areas and working to expand the cases we can take on, but there are many factors that go into these decisions.

  Thank you for bringing this to our attention, and we wish you the best. If you have further questions, feel free to contact us at ************.
  Best regards,
  Client ************************start="709" data-end="712">

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Morgan and Morgan asking g for a follow-up on the complaint l sent in. I spoke to a male and explained my concerns and told him this is another complaint. My son is incarcerated and was denied his ERP on February *******. He was denied his programs that were scheduled for February 24th,2025. This is related to medical issues. He was put in the hole because he couldn't urinate. Everything was taken away from him and he was told he has to serve his time until November of 2025. He asked me questions about my son and said they really want to help. He put me on a couple of breif holds and came back telling me he was sorry but he could not help me. When l asked why he could not tell me. After giving him all my information he didn't even have the decently to tell me why they couldn't help us. Very dissatisfied.

  Business Response

  Date: 02/17/2025

  Hello *****,

  Thank you for sharing your concerns, and we sincerely apologize for the frustration and disappointment you've experienced. We understand how difficult this situation must be, and we are truly sorry to hear about the challenges your son is facing.

  We take your feedback seriously, and we regret that you did not receive the level of support and communication you expected. We understand your frustration with not receiving a clear explanation.

  Unfortunately, we are not able to take on every case, and some may not fall within the scope of our practice. 

  We wish you the best moving forward. 
  
  Kind regards, 

  Client Experience Team 

• Initial Complaint

  Date:02/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking the final settlement from my case.The attorney has not kept me informed and there is no follow up when requested. The only time I hear from him is when I call. After attempting to contact him or his staff? sometimes for weeks, I never get a return call. This case has been active since July of 2023.

  Business Response

  Date: 02/17/2025

  Hello *******,

  Thank you for bringing your concerns to our attention, and we deeply apologize for the frustration and disappointment you've encountered. We will be escalating this matter to our management team to ensure that communication with the legal team is promptly addressed and improved. 

  Kind regards, 

  Client Experience Team 

   

  Customer Answer

  Date: 02/17/2025

   
  Complaint: 22945443
  
  I am rejecting this response because:

  This is a standard/automated response.  This is one of the responses I have gotten in the past, without any further action or follow-up.  

  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 02/19/2025

  Hi, *******, 

  We apologize for any confusion. Please know that this is not an automated response. We are sorry to hear that you have not been contacted yet. I want to assure you that we have placed an escalation on your behalf and are monitoring the situation until contact is made and your concerns are fully addressed. 
  If you have any further questions or would like to discuss this in more detail, please feel free to reach out to our department directly. We are here to help and are committed to resolving your concerns.
  Best regards,
  Client Experience Team

  ************

  ********************************************

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22945443
  
  I am rejecting this response because:
  I attempted to allow the customer Experiance Team to address this issue on 5 seperate occasions with no success  or resolution.  

  The response  does not indicate what in fact if anything is currently being done.  A list of current actions and explanation would go a long way to resolve this issue.

   

  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 02/27/2025

  Good *************************** sincerely apologize for the experience you have encountered. Please be assured that we have escalated this matter to your attorney's supervisors in order to expedite a resolution. We are closely monitoring the situation and will promptly update you as soon as we receive feedback from them.

  Thank you again for your patience and understanding.
  Best regards,
  Client Experience

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22945443
  
  I am rejecting this response because:

  This is the same canned  response I received the last time and subsequent times prior to.

  The business continues to be unresponsive regarding my initial request.  

  Sincerely,
  
  ******* *****

  Business Response

  Date: 03/06/2025

  Hello *******,
  
  We understand how frustrating it can be to wait. Unfortunately, some matters take longer than expected and are beyond our control. Please rest assured that the legal team is diligently working on this, and you will receive an update as soon as it's resolved.
  
  Thank you for your patience.

  Client Experience Department

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22945443
  
  I am rejecting this response because:
  

  The response from the business doesnt address my original concerns

  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 03/12/2025

  Good ***************************** apologize for any frustration you may have experienced. Please rest assured that we are working closely with your legal team to ensure a resolution. You should be hearing from them shortly with an update regarding the remainder of your settlement.

  Thank you for your patience.

  Client Experience.

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22945443
  
  I am rejecting this response because:
  This is the same standard response I have received the last three times

  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Morgan & MorganI am filing this complaint against Morgan & Morgan due to unethical and deceptive practices regarding my personal injury case. I was in a severe accident on July 26, 2022, that permanently impacted my life, including nearly losing my hand. Despite the severity of my injuries, Morgan & Morgan pressured me into accepting an unfair settlement of only $25,000.They misled me by stating that this was the maximum amount I could receive, even though my injuries were severe and long-term. Additionally, they took a significant portion of the settlement for themselves, leaving me with far less than what I needed to cover medical expenses, ongoing treatment, and lost wages.I feel that they did not act in my best interest, failed to properly negotiate on my behalf, and misrepresented the true value of my case. Their actions have left me financially and physically struggling, with no recourse for future medical needs. I am seeking accountability for their unethical conduct and misleading legal representation.

  Business Response

  Date: 02/17/2025

  Dear Mr. **************** are sorry to hear that you're still facing challenges after your case was settled and closed. According to our records, your case has been closed for over a year. Once a settlement is signed and payment has been made, we are unable to offer a refund at this time.
  
  Again, we sincerely regret the difficulties you are experiencing and wish you all the best for your health and well-being moving forward.
  
  Kind regards,

  Client Experience Team 

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Morgan & Morgan in October for 4 months now I have had issues with them responding with them caring about my injuries with getting medical attention I went from one attorney now to a trial attorney that has ignored me has lied to me from the beginning I thought it was $75,000 now I'm understanding it was $125,000 and then back to $75,000 so I'm not even sure how much insurance policy the girl had that caused the wreck after me falling a complaint online and calling and filing a complaint as well with texting the attorney that he's not supposed to lie to his clients I have been dropped which I'm not really too upset about because I was already threatening to fire them for improper representation at this point I do not believe that I owe them a dime because they did not do a job to my satisfaction or complete a job that I had hired them to do

  Business Response

  Date: 03/11/2025

  ********,

  We sincerely apologize for your negative experience and the frustration you've felt throughout your case. Its clear we did not meet your expectations, and for that, we truly regret any miscommunication or lack of support.

  After a thorough review, the attorney made the decision to turn down the case, but we appreciate you giving us the opportunity to review your claim. We wish you the best of luck moving forward and hope you find the support you need.

  Thank you for sharing your experience.

   

  Client Experience Department

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October, I tried to sign up with Morgan and Morgan for the Ticketmaster lawsuit. They initially told me on a phonecall that they weren't going to take on my claim. I then signed up with another firm. A few days later, I was told that Morgan and Morgan WOULD take me on, despite saying no before. I initially really wanted to work with Morgan and Morgan... so my plan was to then disconnect from the other firm. On November 10th, 2024 I spoke to ***** at Morgan & Morgan. I explained this situation to her as she onboarded my claim. She said that the forms she was having me sign weren't going to be finalized/official until I talked with my case manager, who would call me in the following days. They never called. So I tried calling them. And I emailed every email address I could find, including the ones they send out in emails saying things like "Questions? Email us at xxx". It total, I have sent 8 emails over the last 2 months. I have also left at least 3 voicemails. I have also filed a complaint on the customer service line. NOTHING gets a response. I have explicitly asked for AT LEAST a letter of unrepresentation so I can make sure I'm not held liable for having two firms representing me. When they were trying to onboard me, they would call multiple times per day. Now that they have me signed up, they refused to communicate. Not a single email, not a single call. I want to get in contact with my case manager OR I want a letter of unrepresentation mailed to me. They have my address on file.

  Business Response

  Date: 02/10/2025

  Hello *******, 

  Thank you for sharing your feedback, and we sincerely apologize for the frustration you've experienced. We take your concerns seriously and understand the importance of clear communication, especially regarding representation.

  We deeply regret the lack of response you've encountered so far. Our goal is to provide timely and effective support, and we will make sure to address your case with the urgency it requires.
  

  We will ensure that you receive a response promptly. We appreciate your patience and are committed to resolving this matter to your satisfaction.

  
  If you need immediate assistance, please feel free to contact us again, and we will prioritize your case.

  Thank you,
  Client Experience Team 

  ***********************************

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to fight my case...the worst decision in my life. First, they told me that the fee is 30%, but when the case was over, it went up to 35%. My case took two years to close. At the end of the case, they promised me my funds, which I have waited another whole year for. Now, that it is time to payout, they have no idea what I am talking about. I have the evidence of all the documents that I have signed, promising to pay if I put the money in a trust fund. But yet, they will not pay me what is owed. The lawyers who handled my case, left right after getting paid, and now my case is transferred to another lawyer. I got no money from my case in the end. NADA! So, I lost my car for everyone else to be paid. WTF!!!!!!!!!!! This is only the *************, let's go to my daughter, who was also in the accident and broke her nose. A whole year has gone by, and I have yet to hear anything about her case. When I called them, they said they are not seeing her money. Then they found it but gave me the excuse that the courts wouldn't sign. Only to find out that they never show to court to fight or represent my case. This is stopped the process to have my daughter's money to go in a trust found. Now, I am calling them, because I was called from someone else, who is trying to help close the case, and who is also trying to reach them (Morgan & Morgan). After failing me by lying to me about putting my money in a trust found and is now gone. I am absolutely worried about my daughter losing her money as well. At this point, I have zero trust with this company. I am so concerned, I want to hire someone, another lawyer to fight this cause. I totally feel raped and ripped off. You should be ashamed of yourself Morgan and Morgan. I am highly disappointed in you and will never recommend you to, not even to the ****** ****, you are the devil itself.

  Business Response

  Date: 02/06/2025

  Good afternoon *** *******

  Please know that we take your concerns seriously, and this matter has been escalated to the relevant parties for immediate attention.
  We appreciate your patience as we work diligently to resolve this issue promptly. Should you have any further questions or need additional assistance, please do not hesitate to contact us.

  Thank you for bringing this to our attention.
  Best regards,
  Client Experience Team
  ***********************************
  ************

  Customer Answer

  Date: 02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:02/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working with this law firm for three years now, and I often find myself having to hound down my attorney just to get updates on my case. Despite my repeated efforts to reach out and inquire about the progress, I frequently receive delayed responses or vague information that leaves me feeling uncertain and frustrated. The lack of proactive communication has made this already stressful situation even more challenging, as I feel like I am constantly in the dark about the status of my case. It's disheartening to invest so much time into a legal process only to feel like my concerns are not being prioritized or addressed in a timely manner.

  Business Response

  Date: 02/05/2025

  We hope this message finds you well. We appreciate your engagement with our company and letting us know about your experience thus far.  We do see you last engaged in a conversation with your Attorney on 1/14 and you spoke with your paralegal yesterday regarding your concerns. Upon review of your recent interactions and in light of your ongoing communication with legal counsel, we believe it would be best to close the current complaint. 

  If you require any further assistance or have additional questions in the future, please do not hesitate to reach out to us. We value your feedback and are here to help. 

  Thank you for your understanding and cooperation. 

  Sincerely, 
  -Client Experience Team  

  ************

  ********************************************

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attorney settled on my behalf $10,000. They have been in hold of our check. I want my money

  Business Response

  Date: 02/03/2025

  Good afternoon Mr.*****,

  Please know that we take your concerns seriously, and this matter has been escalated to the relevant parties for immediate attention.
  We appreciate your patience as we work diligently to resolve this issue promptly. Should you have any further questions or need additional assistance, please do not hesitate to contact us.

  Thank you for bringing this to our attention.
  Best regards,
  Client Experience Team
  ***********************************
  ************