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Business Profile

Information Processing

Fiserv, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Processing.

Complaints

This profile includes complaints for Fiserv, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Fiserv, Inc. has 25 locations, listed below.

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    Customer Complaints Summary

    • 427 total complaints in the last 3 years.
    • 152 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/04/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am using Clover which uses Fiserv as a *************** monitor. We are a small business that relies on cash flow. We have been open for a week and they put a hold on our account and didnt notify us until 3 days later by email. We answered the questions so they could remove the hold and we have not been contacted back. We have called Clover multiple times and the answer is there is nobody to speek with at Fiserv about this hold. We have tried escalating this but have had no luck. Fortunately we have a second processor that we utilize or we would be out of business after only a week. Currently the are holding $10,000 in transactions that we have heard nothing back on. The best we have received is a scheduled phone appointment on May 12th. Our customers are happy with there service and nothing negative was reported. The only feedback we get is that a charge of $1600 was different then our usual transactions but again we have only been open a week. We fully understand security is necessary but they should have to provide some sort of feedback or request for information in a timely manner. We are very disappointed in how this company provides customer service and this is completely unprofessional and unacceptable for a company to operate in this manner.

      Business Response

      Date: 05/12/2022

      Thank you for brining these concerns to our attention. Please be advised that $8942.00, the total amount that was in reserve, has been deposited as of 5/6/2022. On 5/9/2022 one of our Security Risk officers contacted the merchant and advised that we would be ending the relationship. The account was closed today 5/12/2022. 

      Customer Answer

      Date: 05/16/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But I would like my complaint to remain public to ensure other businesses are made aware of the lack of customer service and contact provided by ******************** / Clover because this problem is detrimental to any small business that relys on cash flow especially during start up.

      Regards,

      *****************************

    Fiserv, Inc. is NOT a BBB Accredited Business.

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