Complaints

This profile includes complaints for Fiserv, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fiserv, Inc.

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  Fiserv, Inc.

  707 W Algonquin Rd Ste A Arlington Hts, IL 60005-4406

• 

  Fiserv Inc

  3031 Airpark Dr N Flint, MI 48507-3471

• 

  Fiserv, Inc.

  2415 Century Pl SE Hickory, NC 28602-4031

• 

  Fiserv

  3000 Riverchase Galleria Hoover, AL 35244-2315

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a business at the beginning of 2025. The previous owner had given us a clover machine as it came with the business and he and I and the Fiserv *** had spoken about the machine being transferred. The paperwork was completed and Fiserv took $249 on 2/3 from the business account for the transfer. However, we were not operating the portion of the business that used the machine due to parking issues in *********. After months I was able to get everything resolved and we started using the machine on 3/27 but I realized I couldn't see any of the sales so on 3/28 I reached out numerous times to figure out what was going on. I was told my account was not linked to the machine as it was linked to the old owner and any sales from the day before were deposited to him. I was then advised I could manually enter in sales for the weekend so it would go to my account. This is what we did and all sales were keyed in however to process this we had to ask each customer for their zip code. After the weekend of April 1st, I got an email saying our activity had changed since we had re-opened that portion of the business. They asked questions regarding how we were operating and on April 1st I responded the only thing I didn't give was 3 months of bank statements but we had operated 1 weekend and there weren't 3 months to give. The *** on Monday then tells me on April 1st I need a new machine so we go ahead and get that. Then on 4/4 I got a message that there is a dispute so I looked at what happened and it was during the first weekend we re-opened. I contacted my *** and said what do I do b/c the customer is not being honest. The guy bought 4 vapes w/ an Amex and Amex blocked the sale and sent him a message asking if he was authorizing the sale which he marked yes and the sale went through after I asked him for the zip code. The man left with the products and that was it. I've tried to call the fraud **** which you can't get through to and now they are holding my money.

  Business Response

  Date: 04/17/2025

  Thank you for bringing your concerns to our attention. regarding the dispute/ chargeback please see attached documents and your records and review. Please note a response is required to contest the chargeback in question by April 17, 2025. Regarding the funds the account was on a funding exclusion, $425.41 in which those funds were released today. You can expect to reflect within 2 business day. If you have additional questions or concerns related to this matter please call customer service at **************.
  
  Thank you, 
  Fiserv

  Customer Answer

  Date: 04/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** *****
  

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/4/2025 one of my larger customers and client was unable to process a wire transfer, thusly he offered to use his amex to resolve some of this weeks billing. Instead of waking to find the funds were deposited I receive this letter from fiserv that they wanted 19 questions answered, documents of transactions, 3 months bank statements, etc. and even included personal information. I have been with Clover since 2018 and exclusively using them . No fraud was reported from the card user, none by me or for that matter no reason to suspect it. This is an attempt by yet another 3rd party processor to withhold money from it's clients to benefit the company. $50000.00 , at no time have the contacted the card holder, his bank anyone in his organization. No they withhold my funds for profit,,

  Business Response

  Date: 04/11/2025

  Thank you for bringing the stated concern to our attention. To better assist with the resolution of this matter please reply with your Merchant Number, or Doing Business As name, or the associated Lease Number. Upon receipt we will be able to assist with the resolution of your stated concerns. 

  Thank you,
  Fiserv

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is charging me for a merchant device they never sent **** have never had business dealings with this business.The device sent to me from another company has been sent back to that company but fiserv (first data) is charging me for this device for whatever reason.I dont know how this company obtained my bank account info.They refuse to refund my money and close the account that was not authorized to be opened

  Business Response

  Date: 04/04/2025

  Mr. **********, 

  Thank you for reaching out with the stated concerns. 

  We do not show return of the equipment. Please provide the date of return, tracking number and address it was returned too. 

   

  Thank You, Fiserv

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Fiserv, Inc. because they are the parent company of Money Network, which is responsible for the mishandling of five missing State Disability Insurance (SDI) payments totaling $14,244.29 under Claim ID: ****************************** payments were issued to me by the ******************************************** (EDD) between October 13, 2024, and December 2, 2024, and were supposed to be deposited to my Money Network prepaid debit card. I never received these funds.The five missing payments were:10/13/2024 $3,068.00 10/27/2024 $3,068.00 11/10/2024 $3,068.00 11/24/2024 $3,068.00 12/02/2024 $1,972.29 Despite replacing the card and following all proper steps, I was only granted access to 90 days of transaction history. This prevented me from confirming whether these payments were ever received or deposited. I sent a formal demand letter by certified mail to Money Networks headquarters in **********, **, requesting a full transaction history and confirmation of deposits. I received no *********** directed by the San ********************* I filed a formal police report with the ****************************************, which is now pending investigation.I am filing this complaint under Fiserv, Inc., because Money Network is not BBB accredited and cannot be selected for complaint submission. Fiserv ultimately holds responsibility for resolving these missing payments, providing a full deposit history, and ensuring funds issued by *** are properly transferred.I respectfully ask the BBB to assist in urging Fiserv to:1.Confirm whether the five EDD payments were ever received or deposited.2.Provide a full and detailed transaction history from June 2024 to March 2025 for both my old and new card numbers.3.Resolve the issue by issuing repayment or providing an official explanation.This is an urgent issue affecting my access to state disability benefits, and Im seeking immediate resolution.

  Business Response

  Date: 03/31/2025

  Ms. *******,

  Thank you for reaching out with the stated concerns. 

  Please see the attached spreadsheet with the statement breakdown of deposits and withdrawals. We show all five deposits you mention were deposited to the card. Please review and let us if you have any further questions. 

  Thank You, Fiserv

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using clover and Fiserv took over $7,500 from me. I'm afraid if they do not release my money I may have to seek legal counsel

  Business Response

  Date: 04/02/2025

  Ms. *******,

  Thank you for reaching out with the stated concerns. 

  We will release the funds on hold to the bank account on file ending in 0016. Please allow 5 - 7 business days to see the deposit to your account. 

  Please do not hesitate to contact us should you have any further questions. 

  Thank You, Fiserv

• Initial Complaint

  Date:03/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My regions bank account was compromised and had an account take over which resulted in the fraudsters using my account to make online bill payments to T-Mobile and Alabama Power several times which was reposted to regions bank who fixed the issue but somehow Fiserve keeps harassing me and sending emails saying I owe them when clearly it was fraud!!!! I never authorized nor made in bill payments nor set up any on my account!! My account number is **********, contact me at ************* !! Next I will be filing a lawsuit if this issue will not be resolved! It was over ********* in bill payments which is INSANE!!!

  Business Response

  Date: 04/01/2025

  Ms. *****,

  Thank you for reaching out with the stated concerns. 

  We have flagged your account as fraud. ************ handles all fraud investigations, liability and recovery. You would need to reach out to ************ for assistance and resolutions. 

   

  Thank You, Fiserv

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [There is no need for me to contact regions reasons being have contacted them months ago and they removed the negative balance from my account for those stated transactions by fiserve but somehow fiserve keeps contacting me regarding that fraud but now my lawyer has since filed a claim against both fiserve and regions . But thanks for not resolving the issue!!!!
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Frustrating Experience with BluePay/Clover/Fiserv Support No Resolution After Hours of Calls On March 26th and 27th, I spent a total of four hours on the phone with various support teams from BluePay/Clover/Fiserv/CardPointe, only to receive no solution for my issue. Despite multiple transfers, neither the company nor their technical support could provide clarity or resolve the problem. Instead, I was passed around in circles between different departments, wasting valuable time.The Issue:I currently use CardPointe (Clover) integrated with Gym Master for my gyms payment processing, which functions adequately. However, I recently added TapMango for my smoothie bar, requiring ************************ access. While I can log in to CardPointe without issue, ************************ does not recognize my credentials. Support confirmed that my account email ************************ is correctly linked, yet I never receive the necessary login emailand no one could assist me in resolving this.Poor Support Experience:I contacted five different support numbers, only to be repeatedly redirected without resolution:************ ************ (contacted twice after being sent back)************ ************ This lack of effective escalation or problem-solving is unacceptable for a payment processing provider. Im sharing this review in hopes that a professional from Clover/Fiserv will see it and finally provide the assistance I need.

  Business Response

  Date: 04/07/2025

  Mr.  *******,

  We have made several attempts via phone and email to reach you but have been unsuccessful and have not received a callback or email response from you. We would be happy to discuss the issue with you but would need to speak with you. 

  Please review our voicemail and return our call or emails so we can discuss to reach a resolution. 

   

  Thank You, Fiserv

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using the service Clover for my business card processing doing and had a dispute for one tip amount (not the full amount of the charge) and my account was frozen! My customer came into the store, with card present, showed Id, and signed the receipt leaving me a tip on receipt. Clover said I was not protected in this situation and I should have RESWIPED the card for my tip amount because it was over 20%. My account is currently frozen and I cant receive the money from other payouts. I called multiple times and was told the only department that handles this is by email, but I cant get an email address or phone number to talk to them directly.

  Business Response

  Date: 04/03/2025

  Mr. ******,

  Thank you for reaching out with the stated concerns. 

  The funds are being held on the account until we are certain there is no liability or risk. Funds will be eligible for review on 6/2/2025, Please contact us at that time to request the review for release of funds, please note, the review is not automatically done, you will need to call to request.  

  The account was closed due to processing not being consistent with the of nature of the business. The majority of the sales are being processed on prepaid cards, authorizations are are obtained for smaller amounts then actual transactions are are double the amount. We now have a chargeback. 

  You may contact customer service at the time noted for the review request. 

  Thank You, Fiserv

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had never engaged with this business but still received one of their devices. We have since reached out to return the product we did not order and they have been unwilling to provide a return shipping label. They continue to call us to help "set up" the device that we never ordered.

  Business Response

  Date: 03/24/2025

  Mr. *****,

  Thank you for reaching out with the stated concerns. We apologize for any frustration caused. 

  The merchant account was closed and the lease disposed due to fraud. We have requested a return label be emailed to *************************************** for the return of equipment. Please do not hesitate to contact us should you have any further questions. 

  Thank You, Fiserv

  Customer Answer

  Date: 03/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****
  

• Initial Complaint

  Date:03/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: Clover *** product ***resentation my manager and I received from ************ on behalf of Fiserv regarding the Clover services and contract details. The sales **** ******, mis***resented the features and functions included in the service, leading to unexpected additional costs and subscriptions.During the sales process, the *** explicitly stated that all functions required to run my business were included in the service. I have discovered that nearly all the functions needed to run my business have been additional purchases and monthly subscriptions.This mis***resentation has resulted in significant financial burdens and operational challenges for my business.Upon talking to multiple different departments, leasing and customer service, I was offered buyout of the *** terminal from the original price of $1798 to $1577 then down to $1360. This payment was demanded before my next billing statement Mar 15th (3 days). I explained numerous times that as a small business I do not have the funds to buyout a product that was so poorly mis***resented, I ***eatedly offered to return the device in exchange for cancellation of my contract and no additional charges. The leasing **** and customer service then offered for me to keep the device in exchange for continued monthly payments. Stating that I was entered into a 48-mo non-cancellable contract. Upon reviewing my contract provided by ************ there was no mention of Non-Cancellable terms.I have since emailed Fiserv's leasing department requesting the Cancel of my lease contract effective immediately upon return of the Clover product. I attached emails between my manager, the sales *** and the contract that doesn't state that it is non-cancellable.I was told on 3/12 that this email would be expedited and I would receive a ***ly from the claims **** ****. I have not heard back yet. I am hoping that this complaint shows the seriousness of my situation.

  Business Response

  Date: 03/17/2025

  Ms. ********,

  Thank you for reaching out with the stated concerns. We would be happy to assist however, your complaint does not provide us any account details to locate your lease. Please provide your merchant and/or lease number, doing business as name and the business address. Additionally, the complaint references attached emails but there are no attachments to the BBB case. 

  Please provide your account details, attach the emails referenced and provide your copy of the lease so we can review as you state it does not list list the lease terms of 48 months and non-cancelable. 

   

  Thank You, Fiserv

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [The account information and previous correspondence has been attached.]
  
  Regards,
  
  ********* ********

  Business Response

  Date: 03/25/2025

  Ms. *********,

  We have made several attempts to reach you by phone and email in order to discuss the account and resolve. Please return the call to ************ so we can reach a resolution with you. 

   

  Thank You, Fiserv

  Customer Answer

  Date: 03/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have been in contact in contact with the representative. We are working towards an acceptable solution.
  
  Regards,
  
  ********* ********

  Business Response

  Date: 03/27/2025

  Ms. ********,

  Thank you for following up. We are confident that the agent will be able to reach a resolution for you. If you need any further information please do not hesitate to reach back out. 

  Thank You, Fiserv