Reviews
This profile includes reviews for ARS/Rescue Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,768 Customer Reviews
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Review from
Date: 03/26/2025
1 starDate: 03/26/2025
If I can give 0 stars I would.I EXPREMELY REGRET it... Management is horrible, poor service, poor customer service, OVER PRICED.. Would have been better to go with another business.. Thinking i was doing something right...Spend your money else somewhere else.. They really don't care..
ARS/Rescue Rooter
Date: 03/28/2025
We appreciate you reaching out to share your concerns. Ensuring customer satisfaction remains our utmost priority, we would appreciate the opportunity for a more in-depth discussion about your experience. Please consider sending us a text with your full name and address (including zip code) to ************ so our ***************** Manager may contact you.Review fromD. M
Date: 03/24/2025
5 starsD. M
Date: 03/24/2025
We had a new HVAC system with new ducts installed last week. ****** ****** *** and Jahmill from ARS Columbia SC were wonderful. They answered all our questions throughout the install, very friendly and patient with us. Once everything was installed, they checked each vent/return to make sure everything was working properly. When we asked for pictures of everything they had done is crawl space, they literally went back under and took numerous of pictures and sent them to our email and phone. Before leaving, they did a fabulous job of cleaning up everything, even asked for a broom and rake to ensure everything was clean so my husband and I didn't have to go out and do it. The entire system was expensive and more than we were expecting, but based on everyone who we spoke with from ***** *. who worked to get the price closer to where we were comfortable, and even added a couple of extra items to help my husbands breathing issues, and the wonderful Tech's who worked all day, even when it started to rain. The piece of mind and courteous staff, made the price a little easier to take. I can't stress enough how well we were treated through the whole process. Thank you ARS for taking good care of our home!!!ARS/Rescue Rooter
Date: 03/28/2025
We want to express our gratitude for your fantastic five star review! Our commitment is to consistently deliver exceptional service from beginning to end, and we're thrilled that you've experienced just that. Thank you for choosing us!Review fromScott J
Date: 03/24/2025
5 starsScott J
Date: 03/24/2025
**** just completed the service to our HVAC system. He was a true professional, very polite and right on time. We are very thankful to all the Total Comfort Team. Well done!ARS/Rescue Rooter
Date: 03/28/2025
Your feedback is much appreciated, *****. Hearing about your great experience with **** brings us immense satisfaction! Our team is committed to delivering exceptional service, and your business is an important part of that commitment. Thank you for choosing us!Review fromBadrinath R
Date: 03/24/2025
1 starBadrinath R
Date: 03/24/2025
I thought ARS of ******** at *********************************************************************** was a honest reputable business. I called them becuase i had an elite plan with them. This time it was for a kitchen garbage disposal replacement. Since it was leaking and an emergency as the sink could not be used they used it as an opportunity to fleece me by charging $900 for replacement and installation of a new 1/2 bhp disposal unit. When i called others i found that it could have been done at half the price. They took advantage of my situation as the kitchen sink was unusable and my health was not keeping well in order for me **** around to get it done by someone else. Especially since i had a plan with them already. Its feels absolutely disgusting when someone you trust and they end up cheating and fleecing you as you are in a vulnerable situation. Shame on themARS/Rescue Rooter
Date: 03/28/2025
We apologize for any disappointment you may have experienced. We understand that, as a premium service provider, we may not always offer the most competitive prices. Our pricing is based on the exceptional service we provide, market trends, and our unmatched service guarantees. If you have any questions or concerns, please don't hesitate to reach out to our ***************** Manager, *****, at ************. Your business is greatly appreciated.Review fromMark R
Date: 03/21/2025
5 starsMark R
Date: 03/21/2025
Service was prompt and very courteous. Installation was fast and efficient. Well Done!ARS/Rescue Rooter
Date: 03/28/2025
****, we're thrilled by your stellar review! Being your chosen premier service provider means a lot to us. Please feel free to reach out for any future service needs.Review fromChristine F
Date: 03/20/2025
2 starsChristine F
Date: 03/20/2025
I got a new unit installed in April. They gave me a one year guarantee no questions asked is what they said. I recently called them and they said that the guarantee does not apply to my situation. I just lost my job a few months ago. But since theres no questions asked, I'm not sure why that matters. The woman said it didnt apply to me losing my job and the affordability of the unit. The cost was ****** which seems high and I offered to buy lesser unit and she said that it would not apply to their guarantee.ARS/Rescue Rooter
Date: 03/21/2025
We appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our ***************** Manager, *******, a call on ************ at your convenience.Review fromWilmy T
Date: 03/17/2025
1 starWilmy T
Date: 03/17/2025
This company is extremely slow in replying back. They made a mistake using my Homedeoot card instead of service finance which was what we agreed on. Over 3 months past before they hit my credit again. I was not able to purchase anything because my credit went down. I have left messages and voicemail to *** with ARS. And he has not replied back to me. I just want to finalize my business and never use them again. Please train your fiance people better. And don't give empty promises to people and keep them waiting for months. This affects people lifes.ARS/Rescue Rooter
Date: 03/18/2025
Thank you, Wilmy, for sharing your feedback with us. Ensuring exceptional service is at the forefront of our priorities, and your insights provide an opportunity for us to further improve our customer service experience. Please don't hesitate to share your full name and address (including zip code) via text on ************ if you would like to further discuss your experience with our ***************** Manager.Review fromAndrew B
Date: 03/16/2025
1 starAndrew B
Date: 03/16/2025
Signed up for the service subscription for $25. The guy they sent had no idea what he was talking about and just wanted to sell me a new hvac I didnt need. Ive called 3 times over the last 2 months to cancel and they say someone will call me back the same day and no one ever does.ARS/Rescue Rooter
Date: 04/18/2025
Your feedback is appreciated, ******. This helps us to enhance our communication processes for both you and our future customers. Please consider sending us a text with your full name and address (including zip code) to ************. This will allow our ***************** Manager to get in touch with you for further discussion and assistance.Review fromKW F
Date: 03/14/2025
3 starsKW F
Date: 03/14/2025
On-site *** ***** was friendly and knowledgeable. Giving three stars because *** arrived two hours after scheduled time frame, no notice or apology from ARS.ARS/Rescue Rooter
Date: 03/18/2025
We appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our ***************** Manager, *****, a call on ************ at your convenience.Review fromMary M
Date: 03/13/2025
1 starMary M
Date: 03/13/2025
This is the second time this company used my annual a/c inspection (which I pay for) as an excuse to sell me at least $1,000 of additional items or services. THIS PRACTICE IS CRIMINAL IN MY OPINION. I will cancel my contract and cease to do business with them!ARS/Rescue Rooter
Date: 04/18/2025
****, your feedback is valued. Our primary focus is on providing exceptional service, your feedback allows us to continually refine the customer service experience. We encourage you to text your full name and address (including zip code) to ************ so we may connect you with our ***************** for a more detailed discussion.
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