Reviews
This profile includes reviews for ARS/Rescue Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,768 Customer Reviews
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Review fromTom G
Date: 05/02/2022
5 starsTom G
Date: 05/02/2022
Excellent company! Very professional & polite every time. They always take the time to explain what's going on . Many tips to keep my unit clean & running well that I never got from other companies. I will be a forever customer!
ARS/Rescue Rooter
Date: 05/02/2022
***, thank you so much for your great review. We work hard to provide our customers with the best service possible no matter what service is needed. Thank you for choosing us and please don't hesitate to recommend ARS to your family and friends!Review fromAngela D
Date: 05/02/2022
5 starsAngela D
Date: 05/02/2022
Technicians called prior to coming and were efficient and professional. Diagnosed the problem and fixed it quickly and efficiently.ARS/Rescue Rooter
Date: 05/02/2022
Your positive comments are really appreciated, ******. You're a valued customer and we appreciate your business. Thank you for choosing ARS!Review fromChristopher O
Date: 05/02/2022
3 starsChristopher O
Date: 05/02/2022
To expensive. Over priced
Cost should have been around 600 to 700 you charge $1250
Installer did good job but will not use or recommend your service.ARS/Rescue Rooter
Date: 05/02/2022
***********, thank you for the feedback. We acknowledge that our company is not the least expensive choice, but we offer the best value by standing behind our people, products and services and offering unmatched service guarantees. We encourage you to contact our Quality Assurance Manager, Peggy, at (XXX) XXX-XXXX for further discussion.Review fromMai J
Date: 05/02/2022
1 starMai J
Date: 05/02/2022
They installed unit and then we smelt gas around the unit.Call for them to send someone out around April 26 and they couldn't get to us until the 30th.Well it's May 2nd called the fellow that sold us the unit and they're suppose to come out this evening we'll see. We could have died are gottn blown up had we cooked on the grill. Our grill is near the unit.ARS/Rescue Rooter
Date: 05/10/2022
Mai, thank you for sharing your experience. We strive to provide exceptional service with each visit, and we want to apologize for not meeting your expectations. Please allow our Quality Assurance Manager, Sean, to make things right by reaching out to them at ************.
Review fromDale M
Date: 05/02/2022
1 starDale M
Date: 05/02/2022
Terrible customer service!!! Called to schedule appointment and they missed to ask a very important question about sewer line access point!!! Major miss that makes $300 difference in price to check the sewer line. On the top of that, scheduled for between 8am-12pm and received the phone call in the morning telling me that only available appointments are between 10am-2pm! When told them about 8 and 12 she said most likely will be around 12. 2h later she called again to tell me that it will be between 2pm and 4pm!!!! They showed up at 3pm and I found out that just because it's inside, the house main access to the sewer line, IT'S GOING TO BE A DIFFERENT PRICE AND THE DIFFERENCE WAS $300 MORE!!!!!!!! WAISTED THE WHOLE DAY for dealing with THE WORST company ever!!!!!!! DO NOT RECOMMEND THEM unless you are willing to waste your time and money with this joke of the company!ARS/Rescue Rooter
Date: 05/10/2022
Dale, thank you for allowing us the opportunity to do better in the future for you and our other customers. We are committed to meeting your expectations, and would love to discuss your situation further. Please reach out to our Management Team on ************ at your convenience.Review fromCindy C
Date: 05/02/2022
3 starsCindy C
Date: 05/02/2022
All the staff was polite and knowledgeable and I really appreciated the structure of each team. I should have did my research before buying the AC unit. I thought that was the average price, until talking to family and friends and checking what the unit cost, but was very disappointed, not on the unit but on the cost of labor, it was double the amount of just the AC unit (********) did not include any duct work, the staff gets a 4, for not informing the cost of labor, labor cost gets a 1. house is about 1150 sq ft and the house has a very good crawl space. I think labor cost should be visible on the paperwork. I understand stand labor is not cheap, but what it cost was way to high. Beware of AC replacement cost, do your research before signing.ARS/Rescue Rooter
Date: 05/23/2022
Cindy, we appreciate the feedback shared. We are sorry to hear that not all of your expectations have been met. We do acknowledge that as a premium service provider we will not always be the cheapest price point. Our pricing is determined by the exceptional service we provide, along with marketplace trends and our guarantees that are unmatched in the industry. Our Customer Relations Team is available at ************ if you would like to discuss further. You're a valued customer and we appreciate your business.Review fromBlaine B
Date: 05/02/2022
5 starsBlaine B
Date: 05/02/2022
I am very pleased with********* and their technicians. They are very knowledgeable and professional.ARS/Rescue Rooter
Date: 05/23/2022
Blaine, we're thrilled to hear you had such a great experience with ******** of Maryland! Please don't hesitate to call us for any future service needs.Review fromEli M.
Date: 05/02/2022
5 starsEli M.
Date: 05/02/2022
Absolute Air was great to work with. They were professional from the start of quote gathering through installation and care instructions. I would recommend them to everyone.ARS/Rescue Rooter
Date: 05/03/2022
Thank you!
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