Reviews

This profile includes reviews for Giant Eagle Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Giant Eagle Inc has 300 locations, listed below.

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  Giant Eagle Inc

  700 Cranberry Woods Dr Cranberry Township, PA 16066

  
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  Giant Eagle Inc

  2201 Kresge Dr Amherst, OH 44001-1243

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  Giant Eagle Inc

  27505 Chardon Rd Wiloughby Hls, OH 44092-2794

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  Giant Eagle Inc

  17887 Southpark Ctr Strongsville, OH 44136

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  Giant Eagle Inc

  21860 Center Ridge Rd Rocky River, OH 44116-3921

Review Details

• Review fromBonnie R.

  Date: 04/12/2025

  1 star
  It is a rip off when the put a $200 hold on your bank card and decline your transati9ns for $50 worth of gas!!!.In my opinion it is fraud. I did not agree to spend $200, was only going to spend $50. I am locked put of my account for the weekend.

• Review fromTorri H

  Date: 02/04/2025

  1 star
  Giant Eagle Pharmacy ************************** has THE worst customer service! They are rude, condescending and will literally roll their eyes at you for asking a question. Do not transfer your scripts there, youll be lucky if you get them.

• Review fromAnnMarie C

  Date: 11/22/2024

  1 star
  Poor customer service with the manager ***** today. I purchased a gift card for my son here today. When either during removing the label to reveal the barcode to scan or removing the gift card from the package, the number was damaged, leaving the cardboard gift card unusable. I immediately went back to see if another gift card could be issued. Upon inspecting the damaged gift card thoroughly for about 5 minutes ***** informed me that he could not loose any money and therefore could not help me. He then proceeded to tell me to call the 800 number for corporate. I immediately called corporate. The supervisor I spoke to was completely shocked that ***** didnt just simply issue me a new gift card, which he could have easily done. Needless to say, I will not be loosing any more of my money here at the white oak Giant Eagle. Since ***** couldnt loose any of his money for me.

• Review fromDL W

  Date: 09/28/2024

  1 star
  This Giant Eagle did NOT honor all the prices on their 3 Day Sale Flyer and overcharged me by $18.58 on *********. The buy one get one free on the strawberries was NOT honored either. **************** woman said the manager would call me back regarding the issue but no call ever came. Im finding another grocery delivery service now because this is DECEPTIVE and WRONG!

• Review fromJoyce H

  Date: 07/19/2024

  1 star
  A "one star rating" is too high!!!! On July 1, I had 2 clipped online coupons that would expire that day. I made a special trip to GE to use the coupons. The coupons were not deducted at checkout. Since the ONE AND ONLY CUSTOMER SERVICE rep was "on break", I called from my home. The rep said she had been told "once the quota is met, the coupons are pulled from the account," and suggested I contact "Corporate". The first "Corporate" person pretended to be shocked and said he would forward the situation to people of authority. He then transferred me to the "Tech Team" for the reason the coupons were not applied. The second person was NOT on the tech team, but issued a credit and indicated somebody from the tech team would call me. I laughed and said: "RIGHT!" I told him my response was to his statement that somebody would call me. When he reassured me I would get a call, I told him I will be contacting the Ohio AG's office if I did not hear from somebody in a reasonable time. (While this conversation was going on, the local rep was trying to call me.) I returned the call to the local GE, where the rep offered a credit to my account. I told her that Corporate was applying a credit. Neither the "tech team" nor Corporate ever called, so on July 15, I called the AG's office. Since I had been issued a credit, they could not help me, but referred me to the BBB, which said the same thing. HOWEVER, the BBB forwarded this form to me so that it could be posted online. I am so tired of GE's game playing!!! EVERY GE CUSTOMER MUST CHECK THEIR RECEIPTS AND REWARDS INFO AFTER EACH AND EVERY PURCHASE MADE AT A GIANT EAGLE. This complaint is NOT directed toward the employees but to "CORPORATE" staff. Get your act together before you find yourselves needing to close your stores...not that it would be a great loss to your customers, but your employees work VERY HARD to try to keep things running smoothly while trying to feed their families at your prices!!!

• Review fromRuth J.

  Date: 06/04/2024

  1 star
  I was shopping at your store this morning and am furious at what I found to be a deceptive practice. In the produce section you have a large area where you have 3 baskets, one of zucchini, one of eggplant, and one of yellow squash. The sign says zucchini or yellow squash $1.79 lb. It does not list eggplant or its cost. The way you have this displayed it leads one to believe the eggplant is the same price as the squash. With my groceries I put an eggplant in the cart and completed my shopping. At the register I was charged $4.60 for that single eggplant. I asked the cashier to have the price checked. The produce girl came to the cashier and said the price was $2.99 per pound. I told the cashier, ************, to remove the eggplant from my order and that I believe this was a deceptive practice whereby many people may have bought an eggplant and if not watching the slip, paid more than they would have if aware of the $2.99 cost. For customers, it is difficult enough to navigate prices, but when stores make it all the more deceptive, we have to consider shopping at places that we can trust aren't trying to pull a fast one. Please change this practice. I will stop back in your store at another time and check to see if you have corrected this deception.

• Review fromTroy P

  Date: 05/05/2024

  1 star
  ***** at the Giant Eagle in Fisher Heights pharmacy was unprofessional with my wife there and myself on the phone.She was rude and very loud with both of us.I spend far to much money on prescriptions to be treated like that.Something needs done with this employee.

• Review fromDenise D

  Date: 04/08/2024

  1 star
  Defermation of Character and my personal health has been violated by the pharmacist on duty yesterday 4/7/24. I have filled a complaint with the **************** of **** on him and also plan to reach out for legal advice. The pharmacist on duty has attacked my health issues and I plan to have this investigated. The staff that normally is on duty is very respectful and kind. This individual proceeded to antagonize me causing me anxiety and duress .

• Review fromKen P

  Date: 02/21/2024

  1 star
  Please be aware when you use your advantage pay. Pay close attention to your bank account! I got gas and on the same day my bank closed my account for 24 hrs to review a separate charge. The gas charge was held up for the 24 hrs. No warning from giant eagle. A quick email would have been helpful. Giant eagle couldve resubmitted it next day. The card administrator immediately submitted it to Check Redi for collection. Heres the scam!!!! Check Redi charges you $50 on top of the Original charge. Guess what Check Redi sent me a txt for payment!! Nothing from GE. They SAY they will accept a letter from your bank to prove your account was closed due to fraud and they will drop the $50 charge. I submitted a bank letter that showed the account was closed for 24 hrs.The letter wasnt good enough evidence. Had the bank reword it and added an account summary of available funds NOPE not good enough!!! Oh yea Check Redi submitted my account to another collection agency. So me and my entire family have and will continue to kick the eagle to the curb.

• Review fromClaudia K

  Date: 01/29/2024

  1 star
  This Giant Eagle is the absolute worst. The store is filthy and produce is literally rotting. Curbside pickup takes 15-30 minutes once you arrive. Today I went in just to get something from the deli. No worker to be found. I asked someone by the prepared food if they could assist. The employee rudely said the only deli worker was in a break. I tried to ask when someone would be back but was ignored and the employee walked away as I was talking. I went to the customer service desk and asked if someone could assist. I mentioned the person I spoke to in prepared food was rude. The person at the customer service desk said yeah Im not surprised. Zero resolution.