Reviews

This profile includes reviews for Shift4's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Shift4 has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Shift4

  3501 Corporate Pkwy Center Valley, PA 18034-8232

  
• 

  Shift4 Payments

  1551 Hillshire Dr Las Vegas, NV 89134-6321

  
• 

  Shift4 Payments

  1551 Hillshire Dr Las Vegas, NV 89134-6321

  
• 

  Shift4

  1491 Center Crossing Rd Las Vegas, NV 89144-7047

• 

  Shift4 Payments

  1551 Hillshire Dr Las Vegas, NV 89134-6321

  

Review Details

• Review fromKylee B

  Date: 04/11/2025

  1 star

  Kylee B

  Date: 04/11/2025

  Shift 4 / Future POS -Employees are either knowledgeable, helpful, and kind or they have zero clue how to fix issues and are very rude and disrespectful. Call time can be up to 1.5 hours , it is frustrating when 3/4 of the employees are rude and have no idea what they are doing .
  

  Shift4

  Date: 04/13/2025

  Hi Kaylee,I am sorry to hear about your experience and would like an opportunity to assist you. Unfortunately, I am not able to locate an account based on the limited information provided. Please reach out to our team directly at your earliest convenience for expedient service. Monday-Friday 9am-6pm EDT ****************** ********************************************** I am looking forward to speaking with you soon.Thank you,******* S*******

• Review fromAshima K

  Date: 03/06/2025

  1 star

  Ashima K

  Date: 03/06/2025

  Beware of ******************* c/o Shift4 Payments **** and Their Deceptive Auto-Renewal Practices!******************* c/o Shift4 Payments **** uses misleading auto-renewal tactics to trap businesses into long-term contracts. I originally signed a contract in 2017, and in 2024, they renewed it without providing any prior notification. When I inquired about the renewal, a representative initially confirmed it was a 12-month renewalbut later, they changed their stance and claimed it was a 36-month renewal instead!Not only was I never informed of my renewal deadline, but they also attempted to charge me a $3,647.38 cancellation fee, which they later reduced to $2,735.54still an unjust charge for a renewal I was never properly notified about. Their lack of transparency and refusal to resolve this issue fairly shows a pattern of deceptive contract practices.If youre considering using ******************* c/o Shift4 Payments ****, carefully review every contract detail, demand written renewal notices, and be prepared for unexpected fees. I strongly recommend looking for a POS provider with ethical and transparent business practices.
  

  Shift4

  Date: 03/07/2025

  Hi ******,We are sorry to hear about your disappointment. Please allow us an opportunity to review everything and we will reach out to you. In the meantime, any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm Eastern. Thank you,Legal Support

• Review fromRoland S

  Date: 01/13/2025

  1 star

  Roland S

  Date: 01/13/2025

  I strongly advise small business owners to steer clear of Shift4. They are nothing short of scammers who take advantage of small businesses with predatory contracts. After they acquired my previous processor, ***, I was forced into their service without consent or a choice to opt out. Despite never even using their services, I was slapped with a $1,000 cancellation fee when I tried to terminate the agreement.Their contracts are designed to be nearly unbreakable, trapping small businesses in unfair terms. Shift4 clearly prioritizes profits over their customers, showing no regard for the struggles of small business owners. This company embodies everything thats wrong with the payment processing industrydeceptive practices, hidden fees, and a complete lack of accountability.If you value your business and your hard-earned money, avoid Shift4 at all costs. They do not care about your success; they only care about padding their bottom line. Proceed with extreme caution, and do your research before getting involved with them. Youve been warned.
  

  Shift4

  Date: 01/14/2025

  Hi ******,I am sorry to hear your disappointment and appreciate an opportunity to assist you. I am unable to locate an account for you based on the information provided. Any communication regarding this matter should be sent to our team directly so we can assist you. Legal Support is available Monday-Friday 9am-6pm EST via ****************** or *********************************************** I look forward to speaking with you.Thank you,***** ****

• Review fromLisa T

  Date: 01/11/2025

  1 star

  Lisa T

  Date: 01/11/2025

  I have a restaurant with this company as we speak. We were a new business and have already lost close to $3,000 perhaps more. The customer service will not allow us to speak to any upper management its absolutely impossible to get anywhere and to anyone else to speak with with out an attorney stepping in. I am so disgusted and not happy with this company I can't believe it. This has NOT been resolved, real on-going issue right now as we speak and shift 4 does t want to do anything about it but is very ok taking money and misrepresenting new customers and leaving them unknowing what is even going on. The worst customer service i have ever seen making things even more frustrating.**** & ***** absolute nightmare to speak with egging on further frustration. We are beyond disappointed and totally turned right off and will be switching companies bc of all of the taken money that they don't want to talk about.
  

  Shift4

  Date: 01/13/2025

  Hi ****,I am sorry to hear of your disappointment. I have taken an opportunity to review your account and see that the account owner has not approved you to address their account on their behalf. That said, I will reach out to see what can be accomplished. In the meantime, any communication regarding this matter is to be addressed via ********************************************** or ****************** Monday-Friday 9am-6pm EST.Thank you,******* S*******

• Review fromJohn S

  Date: 12/26/2024

  1 star

  John S

  Date: 12/26/2024

  DO NOT USE. They hide the contract length and early termination fees on a website they reference in size 8 font on the agreement you sign - the call it Terms and Conditions - like anybody ever reads or accesses Terms and Conditions - but their Terms and Conditions are contract length and early termination fee. No where on the agreement you sign is any reference made to contract length or early cancelation fee - it's all hidden in a website they expect you to access - yet their agreement states you acknowledge you've received this information. The legal definition of received does not include your having to click on a website. Finally if you ask to escalate your issue they tell you they have no escalation process. Meaning that Amber S*** - who I dealt with has sole authority to decide your fate. Apparently there are no managers; no Vice Presidents; no President and no CEO at this company you can escalate an issue to. DO NOT USE. You've been warned
  

  Shift4

  Date: 12/30/2024

  Hi ****,I thank you for the opportunity to assist you. I am unable to locate an account given what was provided. Please allow me an opportunity to reach out to you. In the meantime, our team can be reached via ****************** or ********************************************** Monday-Friday 9am-6pm EST.Thank you,******* S*******

• Review fromBrandi D

  Date: 12/22/2024

  1 star

  Brandi D

  Date: 12/22/2024

  I took advantage of their referral program which offered a $2000.00 bonus for referring new businesses. I submitted a referral back in May that qualified me for that bonus. I sold my business in October and also urged the new owners to use Shift4 as well which they did. I didnt submit a referral for them. I followed up regularly, and was finally sent a W9 in November. I asked the *** when I would receive my bonus. She said payments are submitted on December 20th which I was excited about right before Christmas. I followed up December 17th and did not receive a response. I contacted customer service December 20th and was advised the *** ****** did not have a direct line. She would forward my info to ******. Next thing I know, I receive an email Im now disqualified. I read the terms again. I sent a text to my sales *** in which I was told me closing my account should not disqualify me because people that arent customers receive the refer bonus. I have been patient almost a full year and now Im told this a few days before Christmas. I have referred so many customers without submitting referrals because I belong to a lot of Coffee Business owner groups. Now I feel terrible because if this has happened to me. How many others are scammed by this referral program.
  

  Shift4

  Date: 12/24/2024

  Hi ******,Were sorry to hear about your disappointment. For further assistance, please direct any communication regarding this matter to Legal Support at ****************************, or via email at *********************************************** Our team is available Monday through Friday, 9:00 AM to 6:00 PM ****** this time, we are unable to locate an account associated with your information. Please reach out to us at your earliest convenience so we can investigate this concern further.Thank you,******* S*******

  Brandi D

  Date: 01/02/2025

  I have already taken every route available to me. Nothing seems to work! You want the referrals, but you don't want to follow through with paying for the referrals. I just want everyone who checks these reviews to know what type of an experience they will be faced with it they use your point-of-sale system and have any issues. When I email or call my issue is put off. They will act like they are working on the issue but it never gets resolved.

• Review fromChristy R

  Date: 11/09/2024

  1 star

  Christy R

  Date: 11/09/2024

  Not a business owner, but a user of their system. Worst ever. Not for any business looking for speed. Updates ruin any fixes we made to our inventory. Havent been able to balance a drawer since we implicated it. (1 yr ago). Every employee hates that they cant increase the font size. It is minuscule & in a fast paced bar/restaurant, it slows even the fastest server down. I would not recommend this to my worst enemy. *** also reviewed this on their website but somehow it hasnt shown up..wonder why?
  

  Shift4

  Date: 11/09/2024

  Hi *******,I'm truly sorry to hear about your experience, and I want to thank you for bringing this to our attention. Were here to help and would like to learn more about the details of your situation so we can better assist ****** the moment, were unable to determine the specific location youre referring to, but well be reaching out shortly to gather more information. In the meantime, please know you can reach us directly at ********************************************** or by calling ******************, Monday through Friday, 9 am to 6 pm Eastern.We appreciate the chance to support you and work towards making things right. Thank you again for allowing us the opportunity to improve your experience with our system.Warm regards,Legal Support Team

• Review fromBrad K

  Date: 10/18/2024

  1 star

  Brad K

  Date: 10/18/2024

  Shift4 uses hard sell tactics to convert merchant services. They shut down our credit card processing system in an effort to get us to convert to a new system when the software still had thirty days (according to ****) the Supervisor for the Echo system. Written communications with customer retention department would never provide an expiration date for existing software. Cheating a ************* by not providing a detailed written proposal further muddies the ethical business practices of this organization. ******
  

  Shift4

  Date: 10/20/2024

  Hi Brad,
  
  We are very sorry to hear of your disappointment. It appears that our conversion team has been reaching out to you to assist you with upgrading your system. Please contact the conversion team via 1-855-331-9224 Monday - Friday, 8 AM - 6 PM EST.
  
  Our team will continue to monitor your account and remain available should you have any additional questions or if we can be of further service via [email protected] or 888-276-2108 x7525 Monday - Friday, 8 AM - 6 PM EST.
  
  Thank you,
  Amber Soto

• Review fromJustin D

  Date: 10/02/2024

  1 star

  Justin D

  Date: 10/02/2024

  Without a doubt, one of the worst experiences I've ever had with a company. I completed an ownership change in April 2024, they double charged for months (charged for both accounts) even while reaching out to the *** assigned to my accounts. I've sent all their equipment back and now they are refusing to refund any of the money for double charging and stating that even though we did an ownership change that doesn't remove the prior account, i would have had to manually close it. So they kept both accounts open and charged for both of them. I understand why their overall rating is a 1.09. Its a complete scam and i wouldn't recommend anyone do business with them. Stay far, far away as they are a sham.
  

  Shift4

  Date: 10/07/2024

  Hi ******,I thank you for the opportunity to assist you. Please allow me an opportunity to review all of your accounts and Ill reach out to you. In the meantime, our team can be reached via ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.Thank you,******* S*******

• Review fromroger a

  Date: 08/14/2024

  1 star

  roger a

  Date: 08/14/2024

  constantly have issues getting funded they also set up a ghost account billed me double and refused to refund my money
  

  Shift4

  Date: 08/16/2024

  Good morning,I thank you for the opportunity to assist you. I have reviewed your account and your account has not been getting double billed. You have had a few accounts with us so I am sure that you are aware that you have Statement Fees and Equipment Fees as per your executed agreements. If you feel that this is in error, then please contact our team for expedient service via ****************** or ********************************************** Monday-Friday 9am-6pm EDT.Thank you,Legal Support