Complaints

This profile includes complaints for Shift4's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shift4

  3501 Corporate Pkwy Center Valley, PA 18034-8232

  
• 

  Shift4 Payments

  1551 Hillshire Dr Las Vegas, NV 89134-6321

  
• 

  Shift4 Payments

  1551 Hillshire Dr Las Vegas, NV 89134-6321

  
• 

  Shift4

  1491 Center Crossing Rd Las Vegas, NV 89144-7047

• 

  Shift4 Payments

  1551 Hillshire Dr Las Vegas, NV 89134-6321

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Shift4 a few months ago to inquire about closing my merchant account. The representative told me that I had to give 30 days notice and my contract close date was 7/5/22. I called on June 3rd to cancel my contract and now they are telling me that the prior rep gave me the wrong information. My POS terminal contract date goes by the ship date and not the activation date which would have been 7/5/22. I had to call by May 28th to cancel my contract. The contract already auto renewed and now they want to charge me over $2400.00. I have a signed contract that mentions nothing about a 30 day notice or being responsible for paying all these fees they are charging me. They are refusing to close my merchant account without signing paperwork making me responsible for all these fees.

  

  Business Response

  Date: 06/16/2022

  Hi ******,

  Thank you for providing this information and the opportunity to assist you. Please be advised that cancelation of your agreement(s) was available to you when you executed your agreement. That being said, I will reach out to you to discuss early cancelation, return of equipment, and your past due balance.

  In the meantime, please feel free to contact me directly at ******************. I am looking forward to speaking with you soon.

   

  Thank you,

  Amber S******
  Legal Support 
  ****************** | fax ************
  2202 N. Irving St. | Allentown, PA 18109
  [email protected]
  ****:**** 

• Initial Complaint

  Date:05/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/4/2021 my website host and credit card processor took $309.99 from my bank account for a "chargeback" that I never received the payment for in the first place, and despite their promises, they still haven't paid me back. Summary is:9/20/2021 there was an attempted fraudulent purchase on my website. I quickly saw the addresses didn't match and identified this as fraud, and I notified Shift4Shop customer service and complained that their website has horrible fraud detection which is contrary to their claims. The direction from that discussion was for me to reject the charge, and Shift4Shop never paid me for the attempted purchase.10/4/2021 Shift4Shop took $309.99 from my business bank account, which caused two overdraft charges of $36 each. I contacted them to complain and ask for my money back.10/14/2021 I was reimbursed $72 for the overdraft charges due to their mistake.11/9/2021 I received an email stating that the chargeback was reversed in my favor but they were holding my money for 180 days from 10/28/2021 so they'd pay me back on 4/26/2022. I complained with no result.5/3/2022 I still didn't have my money 1 week after their promise date. I emailed them with no response.5/23/2022 I emailed again and called. I was eventually transferred to their risk department and I was told my case was elevated by a supervisor, was sent for payment, and that I'd get a call back the next day to confirm everything was all set. I've had no response since then.5/28/2022 I emailed again. I still don't have the money that they never should have taken in the first place, and it's ridiculous that they have held onto it for so long. Their claims about fraud protection are a lie. Their customer service is horrible and constantly promises to fix the issue but they've done nothing.

  

  Business Response

  Date: 06/03/2022

  Hi ****,

  I thank you for this information and the opportunity to assist you. I have reviewed your account and was able to see that the chargebacks has been reversed since found in your favor. The refund that was also mentioned has also been applied to your account.

  I am hopeful that this information helps and remain available should you have any questions.

  Thank you,

  Amber S********
  Legal Support 
  ****************** | fax ************
  2202 N. Irving St. | Allentown, PA 18109
  [email protected]
  ****:**** 

  Customer Answer

  Date: 06/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I agree that I have finally been refunded the money that they erroneously took from my bank account roughly 8 months ago.  It's absurd that it took them so long to correct their mistake, and I think they should be embarrassed by how badly their company is run, but not that I finally have my money then I have no objections to closing this complaint.  Thank you for your time and effort to help resolve this.  As a small business owner I tremendously appreciate your work.  Thanks again.

  Regards,
  
  *************************

• Initial Complaint

  Date:05/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They closed my store lied said was charge backs kept my money, then sent me a bill on top of it when the banks came down in my favor. And refuse to respond to anything.

  

  Business Response

  Date: 05/26/2022

  Hi *****,

  I thank you for the opportunity to assist you. Given the sensitive nature of your particular situation, I will reach out to you directly. In the meantime, please feel free to contact me directly.

  Thank you,

  Callie L***********
  Legal Support
  ###-###-#### x**** | eFax ###-###-####
  2202 N. Irving St. | Allentown, PA 18109
  [email protected]
  ****: ****

• Initial Complaint

  Date:05/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stopped using shift 4 payment as my credit card processing company June 2021. My account has continued to be debited. I have made numerous attempt to cancel. Each time I’m assured the account is canceled. First phone call I was told he was unable to process it but his boss would call me back within 24 hours. No phone called returned. Second phone call spoke to Faaana was told account was canceled and gave me confirmation number *******. The next month my bank account was again debited. Third phone call spoke to Sarah that kept me on the line for 15 minutes and then put me on hold and never returned to line. Fourth phone call spoke to Mrs m**** who told me she was the boss and the nick stopped with her. After feeling my account would be canceled and my account would be credited for all of the unauthorized withdrawals she told me I would receive instructions thru email within 48 hours on how to finish up the cancellation. No email was received. I have tried multiple time to cancel this account that I am not using for almost a year. $41.50 has been withdrawn from my account every month since I canceled. I am look to get my account closed and refunded the $456.50 ($41.50x11) the amount the was withdrawn without authorization. Merchant number :********** Sincerely ************************* ******* on *** ************ **********************

  

  Business Response

  Date: 05/26/2022

  Hi ***,

  Thank you for the opportunity to assist you. I have had an opportunity to review everything and I would like to speak with you. I left you a voicemail and will try to reach you again. 

  Please feel free to reach out to me directly. 

  Thank you,

  Amber S*****
  Legal Support 
  ****************** | fax ************
  22022202 N. Irving St. | Allentown, PA 18109
  [email protected]
  ****:**** 

  Customer Answer

  Date: 06/13/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I have made numerous attempts to cancel this account and have been given the run around by their employees. They have had more than a few chances to make this right and I am tired of wasting my time on this matter. The only reason why I’m getting anywhere with them is the simple fact I had to file a formal complaint against them. I only hope others don’t have the same experience with this company. But, my guess is this is how they treat all their former customers
  
  Regards,
  
  *************************
  

  

  Business Response

  Date: 07/06/2022

  Hi ***,

  Please be advised that this account was closed as per our discussion on 5/31/22. Please feel free to contact me directly should you have any additional questions regarding this matter. 

  Thank you,

  Amber S********
  Legal Support 
  ****************** | fax ************
  2202 N. Irving St. | Allentown, PA 18109
  [email protected]
  ****: ****

• Initial Complaint

  Date:05/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Name is *********************** I am the owner of ********************* Merchant ID ********** . Over the last few months we have been experiencing issues with our batch funding. Most recently it's been happening a lot more frequently. Every time I call I get the same answer your batch did not process for some reason it is delayed. I called today and talked to an agent by the name of Violet . I asked how many times is this going to happen before it gets fixed ? and If they know why this issue is happening? She stated she does not know and they will continue to figure out why. I asked for a Manager because I was not able to get a straight answer. I was on hold for 15 min and she said no manager is available. I did receive a call back from a supervisor by the name of Loni but I missed the call. I called Customer service back waited 30 Minutes on hold finally got a manager by the name of Brain. I was told the same thing they don't know why this continues to happen but it happens every now and then. I explained that this is the first merchant processing that I have had this issue with. On top of that its happening over and over again at least 4-5 times in the last few months. All I got was our tech team will look into it. The reason for this letter is to have a Formal Written complaint regarding this issue. This issue has affected my payroll for my company forcing me to put my personal funds in the account to cover payroll. I would like confirmation that this issue is being escalated to ensure my company does not have any more delays on our funding.

  

  Business Response

  Date: 05/24/2022

  Hi *****,

  Thank you for this information and the opportunity to assist you. I am very sorry to hear of the experience that you had. I have reviewed everything and was able to determine that you did experience an unexpected funding delay but did receive the funds. I understand how concerning that may be and would like you to know that you can reach out to me directly should you have any additional questions regarding this matter. I have also verified that you have 24-hr funding time setup and there should not be any additional concerns with your funding. 

  I will be calling you shortly just to have a quick conversation with you. I am looking forward to speaking with you soon. 

  Thank you,

  Amber S********
  Legal Support 
  ****************** | fax ************
  2202 N. Irving St. | Allentown, PA 18109
  [email protected]
  ****:FOUR