Complaints

This profile includes complaints for Shift4's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Shift4 has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Shift4

  3501 Corporate Pkwy Center Valley, PA 18034-8232

  
• 

  Shift4

  1491 Center Crossing Rd Las Vegas, NV 89144-7047

• 

  Shift4 Payments

  1551 Hillshire Dr Las Vegas, NV 89134-6321

  
• 

  Shift 4

  1737 N Main Street Ext Butler, PA 16001-1327

• 

  Shift 4

  1737 N Main Street Ext Butler, PA 16001-1327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I transferred a business on 12/2019 called ************* ***** **** Corporation, Address: *************************************, Humble, TX *******. Phone: **************. The documentation was made during that time, the business was transferred to ********************************* with all the equipment. I don't know why but my name was still on the account that they were using for payments up to last month, I kept making repeated phone calls saying that I was still receiving emails from Shift4, they finally closed down my account, this should have been done 2 years ago. On 12/8/2023 I am getting an email to my personal email that I need to return some equipment PAX A930, due date 01/07/2024 Value $750, if not, I would be billed for it. This is nonsense, the transferred was made 2 years ago and I have no relation to the business, this is another error on Shift4 part, not only was my account not closed properly and my name taken off the business relationship in a timely manner but now I am being charge for equipment that should have been transferred to the new ownership. I spend 1 hour (Ticket #*******) trying to settle this, but customer service & supervisors were no help, I spoke to ******, he closed the ticket as being resolved, which was NOT. I request that my name be taken off any relationship with the business & that you fix the transfer of the equipment to the new ownership (something that should have been done by you 2 years ago), given that when I requested the transfer of the business & specifically requested equipment be transferred and all the documentation that you gave us at that time was filled correctly. I am attaching copies of emails for the following subjects:- Name taken off finally -Stop receiving emails finally -Equipment billing Charge -Equipment billing trying to resolve (with no solution)

  

  Business Response

  Date: 12/13/2023

  Hi ****,
  

  I am in receipt of your concern. Please allow me an opportunity to research everything and I will reach out to you. In the meantime, please feel free to reach out to our team directly via ****************** or  [email protected]. 
  

  Thank you,
  *******************

• Initial Complaint

  Date:11/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello ********, I have contacted our banks VP... He will be providing **** our Bank information... You have our account numbers and routing numbers. **** has gone to great lengths to explain our issues and provide screenshots of our account being drained by your company. Today I had to transfer money to our account so that an employee could cash their check. Really EMBARRASSING!!! I am a single female, small owned business that is being raked over the coals by your company. We've lost $2,000+ in sales due to your equipment failure. Not batching at the end of day when your system has been offline. You have been hacked!!! and it's affecting us negativity!!! Get it together, get it fixed and call me!! ********** ******* ***** ***** ****** ***** *** ******** 

  

  Business Response

  Date: 12/04/2023

  Hi *********,
  
  I am in receipt of your concern. Please allow me an opportunity to review everything and I will reach out to you. In the meantime, please feel free to reach us directly regarding this matter via [email protected] or ******************.
  
  Thank you,
  *****************************************

  Customer Answer

  Date: 12/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that they are actively seeking a resolution that is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a small business owner who had a service contract with *********** to process my customer's credit card payments. Approximately 6-8 years ago, I canceled my account with *********** since digital online payments became a better fit for my company's operations. Fast forward to a year (or so) ago, due to the discovery of an unrecognized, monthly recurring charge to my company's bank account, I decided to close my bank account and open a new one with a new account number. Since then, I learned that the recurring charge was from Shift4Payments, which appeared to have bought out *********** and have been receiving collection notices from them. The Shift4 account services phone reps I spoke with over the phone on two occasions disputed that I ever even canceled my old contract, demanded that I prove that I am who I say I am (no joke -- they want me to somehow *over the phone* prove my identity), claimed that I owe them for each month that Shift4 had not been able to automatically deduct their fees from our bank account, and gave me the runaround when I requested formal instructions for closing the account once and for all (they instead kept demanding either my credit card or new bank account info so they could collect what they believe they're owed, as well as continue with the auto-deductions). This company is a slippery snake. Caveat emptor.

  

  Business Response

  Date: 11/21/2023

  Hi *******,

  I am in receipt of your concern. Please allow me an opportunity to research everything and I will reach out to you. In the meantime, please feel free to reach out to our team directly via ****************** or [email protected]. 
  

  Thank you,

  *******************

  Customer Answer

  Date: 11/28/2023

  Hello, I was contacted by a rep from Shift4Payments regarding my complaint and was offered a satisfactory resolution.  I would like to remove my complaint against the company as the matter is now resolved.  Please advise.  And thank you BBB for your assistance!

• Initial Complaint

  Date:11/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had Shift4 for 2 months now. System constantly goes down and the company claims its due to update. The state the thing is.. fro example I made over 4k one night and they said my deposit was only 54 dollars. I have to fight for my money to be straighten out all the time. Customers, have been calling in and composing that their card was charge on Nov 2023, but they have not been there since Sept 2023. Customers are calling credit card fraud. I have had to refund a customer, and the other customer was refunded by the bank. This is bad especially for a family owned small business. One customer service representative stated maybe they sold us the wrong machine.

  

  Business Response

  Date: 11/14/2023

  Hi ******,
  
  Your concern has been brought to my attention. I will try to reach you since I am unable to locate an account for based upon the information provided. In the meantime, you can call our team at ****************** or send an email to [email protected] for expedient service.
  
  Thank you,
  *******************

  Customer Answer

  Date: 11/14/2023

  Shift4, has charged my customers multiple times. Then my customers have the bank reimburse them.. which charges my business bank account for 25.00 per reversal. Shift4 should pay me back for that. Also, a tip was accidentally put in for 3003.00 instead of 3.00. We had Shift4 reverse that transaction before the money ever hit my account. Shift4 then withdrew almost 1400.00 out of my acct claiming to be for the reverse 3003.00 transaction. That doesn’t make sense to me and they owe me this money that they took out. 

  Customer Answer

  Date: 11/14/2023

  Shift4, has charged my customers multiple times. Then my customers have the bank reimburse them.. which charges my business bank account for 25.00 per reversal. Shift4 should pay me back for that. Also, a tip was accidentally put in for 3003.00 instead of 3.00. We had Shift4 reverse that transaction before the money ever hit my account. Shift4 then withdrew almost 1400.00 out of my acct claiming to be for the reverse 3003.00 transaction. That doesn’t make sense to me and they owe me this money that they took out. 

  Customer Answer

  Date: 12/12/2023

  Shift4 sleeps taking money out of my account. They have withdrew around 300.00 out of my account in the past week. Also, I’m the owner and they keep saying him not on the account, even though they said I usually deal with Amber Soto who is a worker at Shift4.
  
  Desired Resolution:
  Explanation of Charges

  Shift4, has charged my customers multiple times. Then my customers have the bank reimburse them.. which charges my business bank account for 25.00 per reversal. Shift4 should pay me back for that. Also, a tip was accidentally put in for 3003.00 instead of 3.00. We had Shift4 reverse that transaction before the money ever hit my account. Shift4 then withdrew almost 1400.00 out of my acct claiming to be for the reverse 3003.00 transaction. That doesn’t make sense to me and they owe me this money that they took out. 

  

  Business Response

  Date: 12/12/2023

  Hi ******,
  
  Your concern has been brought to my attention. I will try to reach you since I am unable to locate an account for based upon the information provided. In the meantime, you can call our team at ************ x**** or send an email to [email protected] for expedient service.
  
  Thank you,
  ***** ****

• Initial Complaint

  Date:11/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed my business on 8/15/2023. After 3 calls to Shift4 (over the lasts 45 days) to close my account they will not complete the closure. Every time I call they say termination paperwork will be emailed to me. They keep charging my bank account on a monthly basis via ETF. My most recent call was on 11/1. They offered to credit my account for the last 2 months of direct charges to my bank account and said they'd have termination paperwork over to me within the hour. Neither promised actions took place. I have no way to stop the direct ETF removals from my account until they close my account and stop the direct ETF removals. Ticket #with Shift 4 #*******

  

  Business Response

  Date: 11/14/2023

  Hi ********,
  
  Your concern has been brought to my attention. Please allow me a chance to review everything and I will reach out to you. In the meantime, you can reach our team at ****************** or [email protected] for expedient service.
  Thank you,
  *******************

• Initial Complaint

  Date:10/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been since sept 15 trying to get shops closed. I submitted a ticket and thought they were closed. I was then suddenly charged 29 for the credit card process and my shops should have been closed. I have had multiple chats, calls, and all. I have yet to get my money back and they are still trying to charge my card again after they just got 29 dollars and I just had a conversation with them to close it again. . I am notifying my bank as well. I want all shops closed on the name of *************************** and I want my credit card information removed from their system i can't even keep money in that account now because I have no idea how many times they are going to charge me and I can't get them to quit

  

  Business Response

  Date: 11/08/2023

  Hi ********,
  
  I thank you for the opportunity to assist you. Please allow me a chance to look into everything and I will reach out to you. In the meantime, please feel free to contact our team directly for expedient service via ****************** or [email protected]. 
  
  Thank you,
  *************************************;

  Customer Answer

  Date: 11/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:10/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We discontinued the service of shift4 after 4 years. They provided some equipment to complete the service and they asked for this to be returned. We sent the equipment, they pretend to have received other and cheaper stuff to charge us for NEW equipment when the returned was literally ****

  

  Business Response

  Date: 10/18/2023

  Hi ********,
  
  I thank you for the opportunity to assist you. Please allow me an opportunity to review everything and I will reach out to you. In the meantime, please feel free to contact out team directly via ****************** or [email protected] for expedient service.
  
  Thank you,
  *******************

• Initial Complaint

  Date:10/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using Shift 4 as a customer for about 2 years. My store closed and I wanted to cancel my account. When I called to do so, I was informed that Shift4 had automatically renewed my contract without notice and cancellation would cost me $852.39. I asked why I had not been told about the automatic renewal when I had contacted the company previously to talk about my pricing. They said it's their policy to not notify customers - it's included in the original terms and conditions and there is no notice regarding anything else about it. I asked for an exception to be considered in my case. They said they don't do that. I asked for other options to avoid the fee - they said leave the account open. This was a firm that had already been charging me an excessive rate for credit card processing previously PLUS a monthly service fee for the payment terminal. And I'm returning their equipment to avoid an additional fee over and above the $852.39. I lost my temper and told the rep that I would be complaining to the BBB and any other government group that would listen - she didn't care. I estimate that between fees and charges, I have paid over $25,000 to Shift4 over the last 2 years. I'm asking the BBB to help with getting this charge renewed or else to place Shift4 on some sort of watching list for helping small businesses avoid predatory companies.

  

  Business Response

  Date: 10/18/2023

  Hi *******,
  
  I am not sure when this complaint was filed since we already addressed this concern with you directly. Please contact our team directly should you have any additional questions regarding this matter via [email protected] or ******************.
  
  Thank you,
  *** **** 

  Customer Answer

  Date: 10/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We use this company as our payment processor, as we are a restaurant. I began having issues with my secondary terminal. The credit card machine stopped working, as well as the printer. These issues began in June of 2023. The contract I have with this company states that they are supposed to keep their equipment in working order. It took us nearly 3 weeks to have a representative show up at the restaurant. The first appointment scheduled, they didn't even show up. It takes hours to speak to customer service. He moved some wires around; left, and the problems started again. Another two weeks for a representative to show up. This representative got the printer working, but not the credit card machine. He stated we did not need a new printer, but an entirely new computer unit. This was supposed to be ordered and delivered weeks ago. I have yet to see the terminal or receive any phone calls. This is extremely frustrating! I pay this company thousands of dollars in fees per month. I am requesting 2-3 months of fees waived. This is a breach of contract.

  

  Business Response

  Date: 10/03/2023

  Hi *****
  
  I am sorry to hear about the difficulty you may be experiencing. Please allow me an opportunity to review everything and I will reach out to you or the owner to see what can be accomplished. I am looking forward to speaking with you soon. In the meantime, please feel free to reach out to our team via ****************** or [email protected] for expedient service. 
  
  Thank you,
  *******************

• Initial Complaint

  Date:09/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled our account with Shift4 on March 31, 2023. After cancelling/closing our account with Shift4, they have continued to withdraw funds from our bank account via ACH without authorization. We issued a stop payment to the bank id Shift4 was using to withdraw funds. Shift4 then used a rotating business id to manipulate and override the banking system in order to continue charging our account even though our Shift4 account was confirmed as closed.

  

  Business Response

  Date: 09/25/2023

  Hi ****,

  Thank you for the opportunity to assist you. I am not sure when you placed this complaint since we already addressed on 9/22. Please contact our team directly should you have any remaining questions via [email protected] or ******************.
  

  As a reminder, your account is closed and the initial refunds were rejected by your bank as; "credit entry rejected by receiver." That said the refunds were applied to your account and we received notice from your bank that you received them on 9/14/23.

  Please do not hesitate to contact our team directly should you have any additional questions.

  Thank you,

  *******************