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National Automotive Experts/ NAE/NWAN ( A Portfolio Company)Reviews
This profile includes reviews for National Automotive Experts/ NAE/NWAN ( A Portfolio Company)'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 134 Customer Reviews
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Review fromHunter F
Date: 02/25/2025
5 starsHunter F
Date: 02/25/2025
Amanda in claims is a fantastic asset to Portfolio. She's gone above and beyond to help and make sure claims are taken care of in a fair and honest manor.
National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 03/03/2025
Thanks for the awesome review, H****** We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again. Regards, Chris M*****Review fromJennifer W
Date: 01/30/2025
5 starsJennifer W
Date: 01/30/2025
Always so helpful with anything I need! Great customer service!National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 02/06/2025
Hi J******** we want to thank you for sharing a positive rating. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, Angela *********Review fromChris H
Date: 01/23/2025
1 starChris H
Date: 01/23/2025
Do not buy an extended warranty with Portfolio!!!! The customer service is beyond lacking. You will wait days on the phone to reach a person with the company. They will never call back. They deny claims for bogus reasons and will cancel your policy every time. Do not waste your time with this companyNational Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 02/06/2025
We appreciate your feedback and apologize for the circumstances that prompted your reaction. We understand it can be disappointing when contract cancellation language is not extended to meet your satisfaction. We would appreciate the opportunity to discuss this further with you. Please contact our Contract Administration Manager, Rose ******* at ************Review fromB. P.
Date: 01/21/2025
1 starB. P.
Date: 01/21/2025
Was forced into buying this contract to be able to purchase my vehicle. A month after owning the vehicle I took it back to the dealership but I bought it from to have some repairs done then they tell me that the warranty company will not cover them repairs. So I take it home do repairs to it fast forward 2 years later I take it to another dealership to have repairs done and after the car has been there for over 2 weeks they get in touch with me saying that they need all my documentation on the vehicle. I do not keep all my documentation because I do all the repairs and maintenance myself. So I get in touch with the warranty company explain the situation and explain that they never gave me an actual warranty contract that I could sit there and read and know that I would have to maintain every last record right down to putting air in my tires. They said it would not be an issue they understood and they would take care of it a week later I get an email from the dealership and they say that my claim has been denied so I paid all this money for a warranty that won't cover anything. These are the biggest scams I've ever seen in my life. I would urge anybody to stay away from this extended warranty company even if it means walking away from a car you want or need. It is not worth it for all the hoops that they want you to jump through just to get some repairs done on your vehicle. I have called the warranty company back again and I doubt if I will get a return call. Stay away from this company. Do not waste your money.National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 01/21/2025
We appreciate your feedback and apologize for the circumstances that prompted your reaction. We understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are as listed on the contract, and claims are reviewed in accordance with the contract. Per your contract, “You may have the required maintenance procedures performed by a Repair Facility that You choose. However, if You choose to have the maintenance performed by a Repair Facility other than the Selling Dealer, you must call the Administrator in advance of each, and every service not performed by the Selling Dealer. Failure to do so will result in denial of coverage under this Contract”. Warranty Forever is complimentary program offered by your selling dealership, with no cost to the policy holder. We would be more than happy to review any additional maintenance records that you have. Please contact us at *************Review fromEd K
Date: 01/08/2025
5 starsEd K
Date: 01/08/2025
Let me start off as in Jack the representative for Warranty Forever he may think so easy for me and overall this company I’ve had to deal with two other times is so easy to work with. It is such a pleasure nowadays to have people that care about your issues And make things so simple And understandingNational Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 01/21/2025
Hi *** we want to thank you for sharing your positive experience. Your thoughts are important to us, but we are especially pleased when the feedback is favorable. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, Angela RoseberilReview fromScott L
Date: 12/28/2024
5 starsScott L
Date: 12/28/2024
First, I cannot speak on the claims side of the company. My wife was bullied into a vehicle service contract on a lease at her dealer. After I looked it over it was just a useless warranty on top of the factory warranty. So we went back to the dealer to cancel it. ********** *********** The dealer was trying everything to get us not to cancel. We still canceled the vehicle service contract. Or so we thought. The dealer ********** *********** had my wife sign cancellation paperwork, but never actually cancelled the contract. They just sent a check for what they told us the price of the contract was. 38$. Which was actually 1838$. So I went straight through Portfolio/NWAN. Shannon was easy to communicate with and direct about what I needed to do in order to actually get it cancelled. In a matter of 3 or 4 days it was all handled and waiting on the actual refund now. So my 5 star rating is purely for customer service aspects. None the less, still very pleased!National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 01/07/2025
Hi ****** we want to thank you for sharing your positive experience. Your thoughts are important to us, but we are especially pleased when the feedback is favorable. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, **** ******Review fromLacey S
Date: 12/20/2024
1 starLacey S
Date: 12/20/2024
Save your money! We have a camper that we paid for a 48 month warranty on. We were building and so it took several years. We had it in the service department before the warranty expired. It took 2 days to diagnose the problems and submit. They are refusing to cover saying the warranty is expired. It was in the service department before the last day. Scam company save your money, the claim is $300 less than the warranty, could have used that money to fix it. Complete rip off.National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 01/07/2025
We appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Supervisor, *** ***** ** *************Review fromRon M
Date: 12/14/2024
5 starsRon M
Date: 12/14/2024
Shannon was very responsive and courteous and got me answers in the process when others either could not or would not.National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 01/07/2025
Hi ***. Thank you for your review. It made our day here at Portfolio. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. I'll be sure to share your experience with Shannon. Regards, **** ******Review fromMel s
Date: 12/06/2024
5 starsMel s
Date: 12/06/2024
Katie was awesome! She was very patient and informative with assisting me with my questions. Overall great experience!!National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 01/07/2025
Thanks for the awesome review, **** We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again. Regards, ****** *********Review fromCarlos P
Date: 11/14/2024
5 starsCarlos P
Date: 11/14/2024
I’d like to take a second to personally thank Sydney ******* from portfolio Company. She went far and beyond to help me get my extended warranty refund back from Az auto Rv. She was quick with information, friendly, kind and courtesy. She always followed through with what she said she was going to do and never hesitated to take my call. I can say, because of her actions, I now have a little more confidence with portfolio to have either a loan and or extended warranty. Sydney if you are reading this, I hope your management team gives you a raise because you deserve one. You helped diverted legal actions. Thank you once again for helping a combat veteran. God bless you and your family.National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 11/15/2024
Hi ******, we want to thank you for sharing a positive rating. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, Yolanda Medina
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