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National Automotive Experts/ NAE/NWAN ( A Portfolio Company)Reviews
This profile includes reviews for National Automotive Experts/ NAE/NWAN ( A Portfolio Company)'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 134 Customer Reviews
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Review fromMike H
Date: 04/28/2025
4 starsTalk with a courteous young man to notify our a scheduled oil change. I did find the new phone options not as user friendly.Review fromDoug D
Date: 04/25/2025
5 starsEasy to talk to had all the answers.polite and well trainedReview fromTrina W
Date: 04/24/2025
5 starsTrina W
Date: 04/24/2025
I called to verify information regarding my cars warranty. Cindy was very helpful, friendly and informative! Excellent customer service thus far!
National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 04/25/2025
Thank you so much for your kind words, Trina. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future. Regards, ****** ********Review fromJoseph A
Date: 04/17/2025
5 starsI would just like to brag on the help I received from one of the teams members named Melissa. She’d went above and beyond to help answer all my questions regarding my contract. Melissa was super polite and professional and that is a hard trait to find in todays world. Thank you for your help Melissa!Review fromKimmeria K
Date: 04/17/2025
1 starIf I could give any more stars it would be in the negative area. I have had my 2018 Highlander for three years never missed a service, only went to another ****** dealership once and made sure to call the number even , did most of the recommended services just so I wouldn’t void my warranties. Well here I am three year later with a truck with 70,000 miles, with a well known transmission issue with these brand and they denied my claim because they said there was mileage discrepancies. Well I can’t help the people y’all contract are not competent in doing data entry and had my mileage put down incorrect . I will never buy a vehicle I can’t fix myself again! Thanks but no thanks!Review fromSusan A
Date: 04/11/2025
5 starsSusan A
Date: 04/11/2025
Great service in response to my question on how to submit my RV Warranty Forever inspection report.National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 04/17/2025
Hi ****** we want to thank you for sharing a positive rating. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, Angela ********Review fromFaisz S
Date: 04/10/2025
4 starsFaisz S
Date: 04/10/2025
My tire blew up San Diego and towed it to tire shop. Next day I filed the claim on line and submitted couple of pictures. The adjuster Samantha needed a few more info on the tread of the tires. Once it was submitted my claim was approved. Piece of cake. Very happy with the outcome. I highly recommend.National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 04/17/2025
Hi *****, Wow! I’m so blown away by your review. It made our day here at Portfolio. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. I'll be sure to share your experience with Samantha. Regards, Chris ******Review fromKyle E
Date: 04/09/2025
5 starsKyle E
Date: 04/09/2025
Easy to understand options from the menus. The personal rep was very knowledgeable and spoke clearly. She explained my choices of service and suggested the preferred direction I should take with fulfilling my warranty obligationsNational Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 04/17/2025
Thanks for the awesome review, Kyle! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again. Regards, Angela ********Review fromDarla A
Date: 03/19/2025
1 starDarla A
Date: 03/19/2025
I have been broke down and stranded for 5 days and I can not get anyone at Portfolio to answer or help me. WHAT DO I DO? WHERE DONI GET HELP? My **** is broke down and I have no car or way to get to work HELPPPPPPNational Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 04/03/2025
We appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please email [email protected].Review fromAlex G
Date: 02/25/2025
5 starsAlex G
Date: 02/25/2025
Love that everything went smooth! I was a little worried when I called in to make a claim on the warranty, but Amanda in the claims department made me feel at ease. She assured me they would open a claim and review it for approval, if approved the dealership could begin repairs and I would be on the road… Being a skeptic I wasn’t sure it would be this easy, boy was I wrong! They got me back on the road same day! First time buying a warranty, and because of this, I’d buy again. Thanks again Amanda!National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
Date: 03/03/2025
Hi ***** Wow! I’m so blown away by your review. It made our day here at Portfolio. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. I'll be sure to share your experience with Amanda. Regards, Chris M*****
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