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Auto Service Contract Companies

National Automotive Experts/ NAE/NWAN ( A Portfolio Company)
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for National Automotive Experts/ NAE/NWAN ( A Portfolio Company)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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National Automotive Experts/ NAE/NWAN ( A Portfolio Company) has 3 locations, listed below.

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    Customer Review Ratings

    3.72

    Average of 134 Customer Reviews

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    Review Details

    • Jay W

      Date: 06/22/2022

      Jay W

      Date: 06/22/2022

      The agents are helpful, patient and knowledgeable to answer any questions you have and research the information requested to help in any way that they can.

      National Automotive Experts/ NAE/NWAN ( A Portfolio Company)

      Date: 06/24/2022

      Hello Jay, I can’t thank you enough for your kind review of NAE/NWAN's Customer Service. I'll be sure to share your experience with Vincent who assisted you. Regards, Carina H*****

    • Gary P

      Date: 06/17/2022

      I bought a 2016 Kia ******* new and always kept the maintenance up at another dealership closer to my home. Warranty Forever voided my warranty since the maintenance wasn`t performed at the dealer I purchased my vehicle from.

    • Sharon W

      Date: 05/27/2022

      DON'T BUY IT unless your read EVERY word of their contract!! The maintenance agreement states that you have to have maintenance oil changes done at the "Seller's" **********. We did this for 2 years until we moved. We continued to have our oil changed every ***** miles at a *** ********** near our new home so we wouldn't void our warranty. We DID NOT realize we had to have "permission" to get the oil changed when you change *** **********s! Recently, our *** went in for it's scheduled oil change & inspection (and failed for the very first time). It needed bearings. We paid $500 & called "Warranty Forever" to file a claim. Not only did they refuse to pay, they also voided our warranty due to the fact that we did not get "pre-authorization" to get the oil changed at this new *** ********** we had been dealing with for the last 2 years! I asked if I submitted all the oil change documents, would they continue our warranty? I reasoned that an oil change would have been approved anyway & was nothing more than scheduled maintenance. I also wasn't asking for the $500 repair job to be reimbursed. I mean, if I needed authorization for a repair & failed to do it, then it's my own fault for not reading the contact from top-to-bottom. Unfortunately, they held firm to their decision & voided our warranty. We were told it wasn't due to the fact that we didn't get pre-authorization for the repair. They voided our warranty because we didn't get approval for each & every oil change at a different *** **********. VERY disappointing & VERY expensive mistake!

    • Amy C

      Date: 05/09/2022

      Amy C

      Date: 05/09/2022

      I have had to call in twice now for a windshield replacement and they have been prompt and able to help get me in super fast! Thank you for the prompt customer service

      National Automotive Experts/ NAE/NWAN ( A Portfolio Company)

      Date: 05/10/2022

      Hi Amy, we want to thank you for sharing your positive experience. Your thoughts are important to us, but we are especially pleased when the feedback is favorable. I'll be sure to share your experience with Aurora who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, Brian S*****

    National Automotive Experts/ NAE/NWAN ( A Portfolio Company) is BBB Accredited.

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