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Business Profile

Banking Services

Peoples Bank

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banking Services.

Complaints

This profile includes complaints for Peoples Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Peoples Bank has 147 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      15 U.S code 1692 (g) validation of debt 15 U.S code 1692d harassment and abuse 15 U.S code 1692e False or misleading representations 15 U.S code 1692f-Unfair practices Under 15 U.S code 1692k civil liability

      Business Response

      Date: 03/30/2023

      Please see attached response letter.

    • Initial Complaint

      Date:09/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      People's bank bought out ******* bank where I had opened a checking account. Since people took over they have caused me so many inconveniences that have cost me not only financially and mentally but also has took time away from my fulltime career. They first placed me in an account where I had to maintain a balance of at least a couple thousand dollars or their bank would charge me numerous fees per month. The way I found out was reviewing my statement. People's bank did not fix their mistake until I had to take time away from work to call in and have them put me in a proper checking account for my financial situation. Unlike ******* peoples bank refuses to print off checks they require you purchase checks or pay them money to pay your bills for you. Then they shut down the bank branch that was located in ********** WV. Which makes the closest bank branch ********* WV. They also placed a sign on the atm located in ********** stating that the atm would only be in operation until July 11th 2022. This makes me drive 40 minutes one way to be able to do any banking or withdraw money without a fee. So I called the bank several times to complain. They told me the atm is still operational in **********. I go to church on sundays in ********** so I stop to get my cash for the week on Sunday bc that is the only day im usually there bc I work fulltime in Gilmer county. I've stopped the last 3 sundays to withdraw money from the atm in ********** and each time it has a message that says sorry this machine is temporarily out of service. Since people bank has took over they have only been an inconvenience. When I called in to complain and get refunded for all of the atm fees that I have incurred they were not helpful. It was not until I said that I would call back everyday call their president office as well as file a complaint with the bbb that they actually called me back and refunded the fees. The atm wasn't working today. I want them held accountable to provide better service.

      Business Response

      Date: 09/29/2022

      Please see attached response from Peoples Bank.

    • Initial Complaint

      Date:05/16/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These idiots Renee ******* of Peoples Premium Finance, located at *** ** ********** ***** **** ***** ****** ** ***** telephone number ***** ******** email ********************** and her sidekick Mike ******* ** ***** ********* ********* ****** keep playing games with us, even though we switched our bank accounts for premium withdrawal 2 months ago, and they both acknowledged this change in writing and withdrew premium funds many times, they still sent us an erroneous and credit-damaging NOTICE OF INTENT TO CANCEL INSURANCE intended to hurt our ability and chances to obtain insurance in the future.

      Business Response

      Date: 06/06/2022

      Please find the response from Peoples Premium Finance attached.

      Customer Answer

      Date: 06/07/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      Throughout their response letter they admit that they made mistakes of a delicate financial nature, but this is small compensation for the pain and suffering of illegally attempting to cancel our vital insurance plan due to their incompetence and/or evil intentions. 

      For example they write in their own letter "On April 4, 2022, the returned draft was mistakenly resubmitted for processing to Complainant’s account ending in ****." 

      This is only one admission of many "mistakes," and we require some tangible compensation thereof. 

      To add insult to injury, this insurance company has today sent us a Notice of Non-Renewal of our Insurance Policy in September 2022.  

      Regards,

      Rahul *********

    Peoples Bank is NOT a BBB Accredited Business.

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