Complaints

This profile includes complaints for Peoples Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Peoples Bank

  138 Putnam St Marietta, OH 45750-2923

• 

  Peoples Bank

  726 Wells St Sistersville, WV 26175-1326

• 

  Peoples Bank

  332 2nd St Marietta, OH 45750-2919

• 

  Peoples Bank

  124 Gross St Marietta, OH 45750-2031

• 

  Peoples Bank

  68 S Kennebec Ave McConnelsville, OH 43756-1210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a car loan on August 3 2024.they have harassed me every 2 weeks saying I’m behind on payments I have all deductions from my account showing I payed well over what they are saying I did and sent me a letter they are coming for my vehicle when I have made my payments a few may have been late but I have proof they have been paid I would also like to file charges for harassment and the stress of thinking I’m behind all the time my mom also paid almost 500$ at one time because they was so messed up

  Business Response

  Date: 03/14/2025

  On March 4, 2025, Peoples Bank (“Peoples”) received the above referenced Better Business Bureau (“BBB”) complaint.  As a resolution to the complaint, the customer requests that Peoples correct their credit report and provide a settlement for harassment and stress.
  
  Peoples has conducted a thorough review of both the complaint and the related customer relationship.  Based upon that review, Peoples has concluded that the customer’s account history is correct and follow-up communication efforts are aligned with internal procedures.  Peoples considers this complaint resolved.

• Initial Complaint

  Date:03/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company lowered my credit score after I had applied for a loan. My credit score was in the 800s and was lowered into the 700s after I rejected the terms of their loan. Again I rejected the loan. Now on the report they said I was rejected. At the very least it's then disingenuous and fraudulent to lower another person's credit score because you did not take their loan. Shady business practices to say the least.

  Business Response

  Date: 03/12/2025

  On March 4, 2025, Peoples Bank (“Peoples”) received the above referenced Better Business Bureau (“BBB”) complaint.  As a resolution to the complaint, the customer requests that Peoples contact them about their credit score.
  
  Peoples has conducted a thorough review of both the complaint and the related customer relationship.  Peoples Bank does not own the **** ***** **. (FICO) scoring model and cannot answer questions as to how any transaction or denial of transaction will affect a person’s score.  We have provided a formal response to the complainant offering further discussion as well as the reference link to the Myfico credit inquiries impact.  Peoples considers this complaint resolved.
  

• Initial Complaint

  Date:06/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My girlfriend ***** didn’t have a bank account. She had received a check from selling an item online. I used my account to Cash the check for her and we were planning on opening up an account for her the next day after the check. The bank told us that $225 would be cleared the next day and then the next day after that the additional full amount would be cleared. The bank cleared the entire check with no issue. We did not withdraw money until the second day we waited because we wanted to set her up a The bank cleared the entire check with no issue. We did not withdraw money until the second day we waited because we wanted to set her up an account and then I was going to transfer everything into her account. The full amount clear. Account so I could transfer the full amount which was $4700 cleared account just like the bank told us it would . We took out $1800 on the second day . The third day we were notified that the check was fraudulent And they did a full reversal of the entire amount which put my account completely in the negative they were locking my account and I was no longer allowed to do business with the People’s bank because I cashed the check for somebody who did not have an account within their bank. If that was the case, then why did they even allow me to cash the check for her in the first place? Funaware that this check was fraudulent.l Second of all they cleared this check How am I getting punished for them? Allowing the check to go through in the first place when you see a positive balance in your account, don’t you assume that everything‘s good and you can go ahead and use the $ This should be their fault. I should not be punished for this. I was working on correcting my account when they called me today and told me I was banned .I simply went by what they were doing and what they said Had known it would’ve been a completely different outcome, but I did not know because they let it go through. They shouldn’t be allowed to do this to me.

  Business Response

  Date: 07/25/2024

  On June 21, 2024, Peoples Bank (“Peoples”) received the referenced Better Business Bureau (“BBB”) complaint. 
  
  Peoples has conducted a thorough review of both the complaint and the related customer relationship.  Please be advised that Peoples no longer has any accounts for this customer.

• Initial Complaint

  Date:06/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On may 26th I got a statement in the mail saying I owe this bank 25.74. I used to bank with ******** bank who sold to ********* bank who sold to this bank and then this bank stole my 76$ in my checking apparently charging me 5$ mo for paper statement then said now I owe them 25$ for being inactive. Never signed any paper work with them. They scammed the crap out of me and stole from me and others.

  Business Response

  Date: 06/28/2024

  On June 7, 2024, Peoples Bank (“Peoples”) received the above referenced Better Business Bureau (“BBB”) complaint.  As a resolution to the complaint, the customer requests that Peoples refund certain bank fees.
  
  Peoples has conducted a thorough review of both the complaint and the related customer relationship.  Based upon that review, Peoples has refunded the customer certain fees and conducted outreach to the customer regarding the matter.  Peoples has also closed the accounts at the customer’s request.  Peoples considers this complaint resolved.

• Initial Complaint

  Date:03/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bank withdrew two $35 force overdraft charges on my account. The account has not been close to an overdraft situation. I called the corporate office and they admitted these charges should not have been made and they told me the local branch would refund them. He said the local branch would call me to take care of this. The local branch did not. I called the number again and spoke with the same person who said he would reach out again to the branch to get it resolved and that the branch would contact me. It's been a week now and I've not heard from anyone and the charges are still on my account. I am a small business that sells low margin items. $70 means a lot of sales to cover what this bank has now stolen from me. I've already opened another account at a different bank and will be closing this one as soon as a couple more items clear. Be warned that People Bank is another of those banks with fraudulent charges against accounts.

  Business Response

  Date: 03/25/2024

  On March 15, 2024, Peoples Bank received the referenced Better Business Bureau (“BBB”) complaint.  As a resolution to the complaint, the customer requests that Peoples refund certain bank fees for overdrafts.
  
  Peoples has conducted a thorough review of both the complaint and the related customer relationship.  Based upon that review, Peoples has refunded the customer the disputed overdraft fees and conducted outreach to the customer regarding the matter.  Peoples considers this complaint resolved.

• Initial Complaint

  Date:01/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a business account one would expect to be able to access their funds. They recently Purchase my Financial institution. My card that has been active for years gets shut off without explanation. Also as a business having cash available is important. People's bank feels three hundred and eight dollars is sufficient. Takes an act of congress to get that limit Increased. By far the worst financial institution to put your money in. Call 3 different branches for over 2 and a 1/2 hours. Trying to get someone on the phone but just get an automated service. People need to be aware of a shady practices.

  Business Response

  Date: 02/02/2024

  On January 22, 2024, Peoples Bank (“Peoples”) received the above referenced Better Business Bureau (“BBB”) complaint.  As a resolution to the complaint, the customer requests that Peoples provide an explanation regarding access to the customer’s funds.
  
  Peoples has conducted a thorough review of both the complaint and the related customer relationship.  Based upon that review, Peoples has responded directly to the customer regarding the complaint.  Peoples considers this complaint resolved.

  Customer Answer

  Date: 02/02/2024

   

  ter Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]

   

  there has been zero communication from peoples bank! They have not reached out or spoke to me in any form!
  Regards,
  
  ******* ****

  Business Response

  Date: 02/05/2024

  A formal response letter has been mailed to the customer.  A copy of the formal response letter has also been issued via overnight delivery, to ensure prompt delivery.   

• Initial Complaint

  Date:09/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/31/23 peoples bank sent ** auto recovery to repo my vehicle from tim short auto where my vehicle is being worked on. After I made contact with the bank they told me that I was 58 days behind on late fees and owed two payments I was told in order for me to get my car back I had to wait until they got an email from the tow company with the bill, I was told they didnt know where my vehicle was I paid one full payment on 8/31/23 even though i had no knowlege of its whereabouts and on 9/1/23 I was told that I needed to pay another full payment, late fees and a 599 towing fee in order to get my vehicle back. My wife and i make 40000 a year and have 2 chikdren in the home I drained us and borrowed to get the $1295 and paid it in full on 9/1/23 at 4:05 but because they closed at 4:00pm I would not be informed on where my vehicle was. On 9/5/23 I was told where it was. I feel like I was done wrong intentionally and price gouging was certainly a factor This bank knew my vehicle was in the shop and I have been paying my late fees with each month's payment but when i questioned why they hadnt been paid i was told i had to specify where i wanted my extra 10 to go and they were applying it to my principle balance They later used it against me when I was thinking I was paying my late fee each month. How was i supposed to know if i give them a payment slip that says 579.66 by this date 589.66 after this date so i give 590. It speaks for itself Now with all my payments and fees paid I am asking for help this is bad business at it's best and they need to be held accountable my car was towed less than ten miles and we had to overdraft accounts to pay the tow of 599 and a 150 release fee and 115 for it being there til Tuesday. Nothing but breaking us rather than helping we've always paid and if we are abviously in a spot at the moment why would you add to it so extremely I feel like this company is not out to help and they are not honest with customer service.

  Business Response

  Date: 09/20/2023

  September 20, 2023
  
  
  **** ******************
  ***** ****** Better Business Bureau
  **** ********* ***** **
  Canton, OH 44703
  
  Re: BBB Complaint ID ********
  
  Dear Ms. ******* 
  
  On September 11, 2023, Peoples Bank (“Peoples”) received the above referenced Better Business Bureau (“BBB”) complaint. 
  
  Peoples has conducted a thorough review of both the complaint and the related loan account.  Based upon that review, Peoples has determined the loan history is correct and procedure was followed for vehicle repossession.  Peoples considers this complaint resolved.
  
  Respectfully,
  
  **** ****** Assistant Vice President, Director of Client Advocacy

  Customer Answer

  Date: 09/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20578228, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards, I am not satisfied with the banks response because they need to explain or show me records of why I was charged 599.00 for towing fees and how they are able to also make me pay late fees when I was paying the late fee but they weren't applying it to my account? I think this bank is nothing but a rip off and needs to be investigated to the fullest extent of how they are ripping off their customers. I had all my money paid on Friday and wasn't notified of where my vehicle was until Tuesday which caused me to have to pay storage for another three days with all my money paid in full. Someone needs to explain why this is ok and lawfully correct. The law in the state of ******** clearly says I have the right to know where my vehicle is at and they failed to provide that information when I paid all payments late fees and towing fees that I would like to see that was paid to Appalachian Auto Recovery (599.00) I think the bank should have been responsible for all fees once they got my money to release my vehicle because they failed to tell me where it was at.
  
  ******* ********

  Business Response

  Date: 09/27/2023

  September 27, 2023
  
  
  Via: ******************
  
  ***** ****** ****** ******** ****** **** ********* ***** ** ******* ** ***** *** *** ********* ** ******** **** *** *******
  On September 25, 2023, Peoples Bank (“Peoples”) received notification that the consumer in this complaint has reviewed the resolution proposed by Peoples Bank, but determined that it would not be satisfactory. 
  
  Peoples conducted additional outreach to the consumer and reached a mutual understanding with respect to the events that transpired.  Peoples has provided additional consumer assistance to the borrower.  Peoples considers this complaint resolved.
  
  Respectfully,
  
  **** ****** Assistant Vice President, Director of Client Advocacy

• Initial Complaint

  Date:08/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12, 2023 I financed a **** ****** thru Peoples Bank Branch in Russell, Ky ( near Ashland,Ky). They were to mail me the payment coupon booklet that I could use to make my payments with, showing that I had indeed made each payment. As of today’s date 8/17/2023 I still have not received anything. I have called the bank several times and have been told they were in the mail and would take 7-10 days to receive them, called again and was told they had my wrong address ( they didn’t as I had received other notifications from same bank) that it was corrected and the payment booklets were now mailed to the correct address. Since I didn’t receive anything I called again this morning 8-17-2023 and was advised the payment booklet would be ordered and mailed within 2-3 weeks. Please resolve this issue for me as I am trying very hard to key credit rating in good standing and I just do not trust anything this bank is telling me at this point. I have already made one payment without a payment coupon and now my second payment is due again without a payment coupon and I’m fearful that I am going to be scammed out of these two payments. I am 76 years old and living on a fixed income so I just cannot afford any losses of income. Thank you

  Business Response

  Date: 08/31/2023

  On August 21, 2023, Peoples Bank (“Peoples”) received the above referenced Better Business Bureau (“BBB”) complaint.  As a resolution to the complaint, the customer requests that Peoples provide a coupon payment book for an auto loan.
  
  Peoples has conducted a thorough review of both the complaint and the related customer relationship.  Based upon that review, Peoples determined that the delay the customer experienced in receiving a payment book for an auto loan was due to an address error at the auto dealership.  Peoples has conducted outreach to with this customer, corrected the address issue and requested a new coupon payment booklet.  Peoples has also provided verification to the customer that payments made to date on the loan have been applied correctly.  Peoples apologizes for any inconvenience this may have caused the customer. 
  
  Peoples considers this complaint resolved.

• Initial Complaint

  Date:07/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I had just under 6 acres of property. We gave our daughter 2 acres, we had the land surveyed. New deeds made etc. She is going to put a mobile home on the property. In May we asked Peoples Bank to release her property from our mortgage. After a lengthy review they told us we would have to either pay $11,000 or refinance to have it removed because they said our property wasnt worth enough to have the acreage removed, even though the acres owned by our daughter is just land with nothing on it. They said if we were confident enough we could have it appraised and if it appraised for enough they would refinance and release it. We owed $97,000 on our original loan. They told us they could potentially give us cash out if our property appraised for enough. Before the appraisal even came back they changed the loan documents stating the most they would loan is $103,000 which would only pay off current mortgage and closing costs. I had to call multiple times to even find out why that was changed. We said okay just move forward with refi. Our appraisal come back for $162,000. They still refused to release the property. The title search and appraisal was completed June 12, 2023. Closing was scheduled and changed twice without explanation. We finally closed on July 6, 2023. We were told the land would be released by the titile company on July 11,2023. Still wasn't released. Contacted county recorder and she has not received anything so she suggested calling title company. Title company says the bank will release title. Phone calls unanswered emails and text messages sent. Finally get an email that says it could take 30 days to release said property between the bank and recorder office. Another email says they will check with the "closing dept" to see when it will be released. I never received but 2 actually phone conversations during this whole ordeal. No return phone calls. Daughter is 8 months pregnant living in camper because the land is not released.

  Business Response

  Date: 07/28/2023

  Re: BBB Complaint ID ********
  
  Dear Ms. Hickle,
  
  On July 18, 2023, Peoples Bank (“Peoples”) received the above referenced Better Business Bureau (“BBB”) complaint.  As a resolution to the complaint, the customer requests that Peoples complete the release of property in connection with a refinanced loan.
  
  Peoples has conducted a thorough review of both the complaint and the related loan account.  Based upon that review, Peoples has determined that the release of property subject to this complaint was processed in a timely manner.  Peoples has communicated the timeline required to process a real estate release to the customer and notified the customer that the release had been sent for recording.  Peoples considers this complaint resolved.
  
  Respectfully,
  
  
  Peoples Bank

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened up two accounts at Peoples Bank about one year ago. When the banker asked me if I wanted overdraft protection, I said no. However, one of my accounts was a business account and that automatically comes with overdraft protection. The banker did not tell me this. There was a mistake made at ****** and my bank was charged for purchases that I made. I had changed my bank account information at ******, but it didn't go through, and my account at Peoples was charged with overdrafts. There was a purchase on March 1, 2023 of $23.56. There were two purchases on March 6, 2023: $37.33 and 40.01. Presently my account is overdrawn $267.06. The amount of $100.90 is for purchases and the amount of $166.16 is for bank fees for overdrafts. I'm asking that Peoples Bank refund me $166.16, since they didn't tell me that I had to have overdraft protection.

  Business Response

  Date: 04/28/2023

  On April 24, 2023, Peoples Bank (“Peoples”) received the above referenced Better Business Bureau
  (“BBB”) complaint. As a resolution to the complaint, the customer requests that Peoples refund
  certain bank fees for overdrafts.
  Peoples has conducted a thorough review of both the complaint and the related customer relationship.
  Based upon that review, Peoples has refunded the customer the disputed overdraft fees and conducted
  outreach to the customer regarding the matter. Peoples considers this complaint resolved.