Reviews
This profile includes reviews for Kimble Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 42 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJoseph S
Date: 01/26/2025
1 starJoseph S
Date: 01/26/2025
Never pick up trash on time! They throw the cans and leave scattered trash everywhere. I went 3 weeks with no pickup after several calls into there offices. When they finally came to pick up I had 5 extra bags. Which I told the office. The driver emptied the can and left 2 bags. *** is that. Almost like the driver did on purpose. Left little scattered trash on the ground to. Very unprofessional. The office is always very nice but obviously have a poor caliber of employees. I’ll be switching to a new company after I take these extra bags and there can to the offices!
Kimble Company
Date: 02/18/2025
Thank you, Mr. *******, for your review. We do see that you have spoken to a representative on the service issue that you recently experienced during the weather we had in this area. We hope you have found that the service has improved to become what you expect. We greatly appreciate and patience and understanding during these delays. If there is anything else we can do please feel free to reach out to Kimble Customer Service at *************** **** ***** Thank you for being a valued customer of Kimble Recycling & Disposal, Inc.Review fromJohn F
Date: 01/24/2025
1 starJohn F
Date: 01/24/2025
We've been struggling with On-time trash pickup from the Kimble Co. for the last 6 months. We've been extremely patient with them as they are struggling to hire new personnel. They've been a day or two late consistently for the last six months. On-time every once in a while, but I can count that number of times with one hand. Now the company is using the weather as an excuse for not picking up. we've call them the last two days and they said that someone is out to pick it up but that is another untruth. It's been 16 days since our last pickup.Kimble Company
Date: 02/18/2025
Thank for reaching out Mr. *****. We would love to look into this for you. Can you please provide your address so that we can look into this situation or please contact Kimble Customer Service at *************** *** *****Review fromJeffrey J
Date: 01/24/2025
1 starJeffrey J
Date: 01/24/2025
Weekly trash service is LATE AGAIN. And AGAIN and AGAIN. VERY POOR SERVICE!Kimble Company
Date: 02/18/2025
Thank you for reaching out to us. We apologize that there have been delays, whether it was weather issues and or driver staffing issues. It looks as though we have improved your service to be what you should expect from Kimble. If there is anything else we can do please feel free to reach out to Kimble Customer Service at *************** **** ****Review fromAlbert J
Date: 01/21/2025
1 starAlbert J
Date: 01/21/2025
Called to ask if they was going to charge for extra trash cause they didn't pick it up the week before. And it would be 2 weeks of trash. Instead of 1 week because they didn't last week. But they wouldn't answer me about it. Don't think it's fair if they charge extra when they didn't pick it up week beforeKimble Company
Date: 01/22/2025
Due to the recent weather and shortage of CDL drivers, some delays have occurred as we prioritize the safety of our drivers and staff. We are continuing to monitor conditions and are working to complete all collections as quickly and safely as possible. Please leave your carts and any bags at the curb, and we will collect them as soon as we can. The safety of our employees and customers is always our top priority. We do appreciate your patience during this time."Review fromLisa G
Date: 01/17/2025
1 starSporadic garbage pickup. Doesn't follow schedule for trash pickup. When you call they are rude and not helpful. Blames weather on trash pickup which is not trueReview fromBrandi A
Date: 01/17/2025
1 starTerrible service. They broke our can and dumped our trash all over the road. When we called to complain, the receptionist and driver accused us of lying. (Exact words) The driver refused to come back and clean up the mess. We had to clean it up. We canceled them immediately. The receptionist was extremely rude and told us that if we don’t return the can, they will consider it stolen. It took them 3 weeks to come pick their can up.Review fromRachel C
Date: 12/17/2024
1 starRachel C
Date: 12/17/2024
Pickup used to be on Tuesdays and they rarely showed up on Tuesdays. Then they decided to change the days to Wednesdays and they rarely showed up on Wednesdays now. Customer service is horrible!! Going with our local as he is always on time without making up several excuses and very considerate of his customers opinions. Kimbles is a joke!Kimble Company
Date: 12/19/2024
Thank you, ******* for reaching out. After further review of your account, we see we spoke with you thru our Live Chat system regarding the status of your account and why services were not provided but have not heard back from you. Please contact Kimble Customer Service at *************** **** **** so that we can resolve the account. We look forward to hearing from you.Review fromIna H
Date: 11/11/2024
1 starIna H
Date: 11/11/2024
Moved to our new home, set up an account, paid for the first quarter, picked up our Kimble Container, have not had any service for the first two weeks. Called numerous times, always get the blah, blah, run around. I'm sick and tired of it, ready to cancel our account! All we want is what we paid for, and that is for Kimble to pickup our TRASH!!!!!!!Kimble Company
Date: 11/18/2024
Thank you, Ina, for reaching out to Kimble. There was an issue when the address verification was done on your account setup. You do not place the trash on your street name which was the issue. We believe this has been resolved and you should not experience any further service issues. If you have any further questions, please reach out to Kimble Customer Service at *************** **** ****. We appreciate you being a Kimble customer!!Review fromBrittany M
Date: 10/07/2024
1 starBrittany M
Date: 10/07/2024
Several weeks in a row of delays on their trash pickup and then charge customers for extra bags of trash. Terrible customer service as well. Do not recommend.Kimble Company
Date: 10/08/2024
We are again asking that you provide us your information so that we can look into to get the service issue resolved. We have not heard anything back. Please contact Customer Service at *************** **** ***** Thank you so much!!Review fromScott D
Date: 10/02/2024
1 starScott D
Date: 10/02/2024
Terrible company! Broke a patio table, ( which wasn't mine) and swept it off the street into my driveway and left.. I called to complain and the secretary literally said in a panic that I was threatening her lol. I think the whole company is mentally deficient. I don't mind helping out these kinds of folks but they should all have some kind of supervisor before they hurt themselves. No way should these people be driving large trucks on public roads.Kimble Company
Date: 10/03/2024
Mr. *******, can you please provide us more information as to where you are located, contact information, etc. so that we can better look into the issue reported. We look forward to hearing from you!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.