Complaints

This profile includes complaints for Tire Discounters, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tire Discounters, Inc. has 196 locations, listed below.

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  Tire Discounters, Inc.

  200 W 4th St Cincinnati, OH 45202-2775

• 

  Tire Discounters, Inc.

  113 Lawson Drive Georgetown, KY 40324

• 

  Tire Discounters Inc

  12409 LaGrange Road Louisville, KY 40245

• 

  Tire Discounters, Inc.

  13 Taft Highway Dry Ridge, KY 41035

• 

  Tire Discounters, Inc.

  1481 Versailles Road Frankfort, KY 40601

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went here on Nov 22 2024 for tire rods and at the recommendation of the guy at the counter he said that my water pump was leaking and i would need coolant flush plus a turn up and my belt change. So i had it done week goes by and I'm leaking coolant i was told to bring it back in after they order a part that they forgot to put on. Three next day it ran hot so i had it towed back over to them and was told that they forgot to change the thermostat a month goes by i still don't have my vehicle. So i told them that i was going to take it to the dealer. The GM at that location ask for more time so another 2 weeks goes by and still know vehicle. So he then tells me to take it to the dealer and bring it back so they could fix it. The dealer them tells me that i need a new engine. And here it is January 11 2025 and i still do not have my vehicle.

  Business Response

  Date: 01/11/2025

  Thank you for reaching out, we apologize for the situation and the miscommunication that seems to have occurred. According to your previously opened customer concern case, ***********, this incident has been turned over to our insurance company. The ********* claim number is *******.  Once a claim handler is assigned, they will contact you directly with the next steps. Again, thank you for reaching out and for your patience while we work to resolve this issue.  

  Customer Answer

  Date: 01/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  ( I feel like for all the inconvenience and this emotional distress a full refund in addition to them taking care of my engine would be the compromise for me i have reached out several times for the DM to give me a call and nothing its not like provided a car rental to ease this burden. I would still have to wait for the insurance company to do what ever it is doing then i would still have to wait for the dealer to order the engine and then wait even more time for it to get put in.  I do not think that it's unreasonable for me to get a my money back for all of the inconvenience.
  
  
  
  Regards,
  
  ***** ****
  

  Customer Answer

  Date: 01/17/2025

  No I have Not spoken to anyone from the insurance company on behalf of Tire Discounters. The only person who contacted me was the regional manager and another gentleman who claimed to be the the regional manager boss. I have call every day and left messages almost every day to try to get my engine replaced. And haven't had any luck I'm just getting the run around. The DM claimed that he was going to call me back with the adjuster name phone number and case number but that was 3 days ago.

  Business Response

  Date: 01/30/2025

  We apologize for the delay and appreciate your patience as we work to resolve your issue. The insurance claim number is ******* and is being handled by ******* *****. You can reach them directly by calling ###-###-#### or by emailing ********************.

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2024 I took my ****** to the **** Tire Discounters in ******** ** to have new braked installed on the car. In December, the cars brakes completely locked up and the car would not move. I towed the car to the **** store and asked them to diagnose the issue. The following day hte manager told me that they had looked at the car but did not know what was wrong. He said they had to "invesitgate" it. Called back later and still no answer. The manager suggested we take it somewhere else for service. Had the car towed from **** to the ******** dealership. They diagnosed issue right away. ******** wrote this on the bill. "Testing found brakes were installed at another repair facility and Elect parking brake actuators were not put in service mode. Found L/R parking brake motor and caliper has been taken apart and splines damaged." They also provided a video detailing the issue and damage. I provided this information to the Manager of ****. Copies of the invoice for the initial installation, copy of invoice from ******** and the towing charges. He said he would forward to the district manager. It is now the first week of January and no one has contacted me from **** Tire Discounters. They also have not asked for a copy of the video. The installation, follow up and lack of remedy is completely unacceptable by this business.

  Business Response

  Date: 01/07/2025

  Thank you for reaching out to us! We have created a customer service escalation ticket for the regional manager to review. For your records, the customer case # is ***********. Please allow 72hr for the regional manager to review the case and reach back out to you. Thank you for being a valued Tire Discounters customer, we will be in touch soon!

  Customer Answer

  Date: 01/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  Your initial emails went to my junk mail so I did not see your request.  This issue is NOT resolved.  This company has not remedied this issue at all.  I am not sure why they reported to you that this had been remedied.  

   

  It certainly has not!

   

  The Regional Manager contacted me and requested additional information.  That is not a remedy.  Their response to you was misleading. 

  
  
  
  
  Regards,
  
  ******** *********
  

  Business Response

  Date: 01/30/2025

  We apologize for the delay and appreciate your patience as we work to resolve your issue. According to your previously opened case, a refund check for $2,275.03 was mailed to you on 1/24/25. Please allow 7-10 business days for the check to arrive, and let us know if you have not received your refund after that time.
  

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into tire discounters on us 42 to have my winter tires put on and swapped from my regular tires. Stated they did a balance with them and when I left and drove 40 minutes to work, my car vibrated and bounced the whole way there indicating no balance was done. That was confirmed when I went elsewhere to pay another $150 for a job they should have done. Not only that, they took my regular tires without telling me, and there is no disposal fee listed. I contacted customer support on 11/22 almost a month and a half ago and was offered a free oil change which I declined, because I don't trust them at all now. I was lied to and told that the main person called and never did. Finally someone called me offering me used tires and it would take 2 weeks. Well almost 3 weeks later and nothing. You guys messed up, now I want a credit towards new tires. I don't want used tires I know nothing about. I am disgusted with this type of behavior, and the lies I was told constantly. I was also told they have to do more research for 2 weeks before that. You messed up, fix it. My tires were only a year old and I only want a credit now, or refund.

  Business Response

  Date: 01/06/2025

  Thank you for reaching out, we appreciate your patience. Your previously opened customer concern, **********, has been escalated and is currently under further investigation.

  Customer Answer

  Date: 01/06/2025

  Better Business Bureau:
  I am not worrying about this issue anymore. 

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ****
  

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to tire discounters for a alignment on my truck. They stated that when the alignment was done they started the truck and said the brake hose ruptured. I just had tie rods done on both sides and my mechanic did not notice a ruptured I also drove the truck before I took it to the shop. The shop would not show the original parts to us in person. I do have a pic I reviewed that they sent me that shows shiny metal when there shouldn't have been as a tool slipped and jabbed it or something. Real concerning where they have reviews of bad service at this location which I should of checked out 1st. I am new to the area so I was hoping with them being a known name of company's for this kinda work I would of thought they would of took more pride in the business and not ripping me off or being able to show us the part in person when we showed back up at the store. I do have pics that they forwarded to me but being able to see the part when we went to the business same day work was done would of been great as there employee stated as they put the hoist down with truck on it that the break line ruptured as they started it. I have had vehicles and dealt with mechanics and usually when they do work like this they will offer to show the part that came off the truck that they replaced to show there is not shady dealings or errors in an employee that could of damaged it. I feel they did not handle it professionally as me and my mechanic would of seen the part in question and if the worker did have a mishap I would not be charged for this as a customer. I originally just went in for a alignment and they told me that it ruptured and did not show the part to me originally in person only a pic. They refuse to make this right as I do have screen shots of the convo with someone that says there corporate. The alignment is not being disputed.

  Business Response

  Date: 01/03/2025

  Thank you for reaching out to us. We sincerely apologize that our service did not meet your expectations, and we appreciate the opportunity to address your concerns.
  According to your previously opened customer concern case **********, both you and your partner have already spoken with the Regional Manager of the location regarding this matter and have been advised of the following. For your reference, attached are the photos of the failed part that were previously provided to you. Based on our findings, the failure appears to have been internal, likely due to the age of the part, rather than any issue arising from the alignment performed by our technician. I would also like to clarify that the brake line is not located in the area where our technician was working, and at no point was the vehicle placed on a traditional lift or had the tires removed during the alignment process.
  We truly value your feedback and are here to assist with any further questions or concerns. Please don’t hesitate to reach out if there is anything else we can do to help.

  Customer Answer

  Date: 01/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  (PLEASE TYPE YOUR REASONS HERE)
  
  Due to they just stated that they started the truck and it ruptured. They refused to show us the ruptured line in person only gave us a pic after we contacted corporate but if u view the pic why does it look like it was jabbed by a mechanic with a tool that may have slipped. as u will see the silver. They claim it ruptured when they started it and I have checked with other mechanics and they said no way. There technicians as on there feedback on there site has not been trained or not supervised as much as they should be. Kinda funny they don't show us the part in person how do I know that is what came off the truck. But I do see other comments of others vehicles having other issues after there service. Enlarge the pics u will see where the metal got jabbed. There was nothing wrong with the truck as I drove it there. They just don't wanna be accountable or they would of showed us the original part and would of showed good faith by showing it us when we picked the truck up. Kinda shady on there part. From now on ill be reviewing business feedback before I go there to do business. Please enlarge the pics if that's even the part that came off my truck cause I also looked at the other side and it was silver and when you replace one the other should be replaced so why does the other one that is not like the other pic full silver. So all is in question. They don't listen to concerns of there customers either. 
  
  Regards,
  
  **** *****
  

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/6/2024 I went into work at the business across the parking lot. I noticed I had a total flat on my car upon parking and that I had a tpms warning of low pressure. Never had that light on before. I changed the spare tire onto the car and went in to work. I contacted tire discounters at **** ***** ****** *** ****** ******* *****. I asked about getting my tire replaced. I was told they only had one style and one brand of tire for my vehicle that would cost me 167.50. I agreed to pay and have it taken care of. Upon completion I was told my rear brakes needed to be changed and to allow the car some time to correct the tpms issue. The light would go off on its own. After a couple of weeks of driving hundreds of miles the light was still on. I contacted the location on 12/26/2024 and let them know of the issue. I was told to bring my car down and they’d take a look. Upon arrival I was told my sensor could just be dead. I exclaimed that was strange due to it having no issues prior to the change. They pull my car in the bay and take a look only to say the sensor has to be replaced and it’s gonna cost an ungodly amount. That 3 sensors were dead now. Although I have never had an issue.

  Business Response

  Date: 12/30/2024

  Thank you for reaching out to us. I wanted to confirm that, according to your previously opened case (**********), you have since spoken with the Regional Manager and have agreed to visit another Tire Discounters location at your earliest convenience to have the issue addressed. We truly appreciate your cooperation and understanding in this matter. Our team is committed to ensuring that your experience is a positive one, and we're confident that this resolution will meet your expectations. If you have any further questions or need assistance before your visit, please don't hesitate to reach out.

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few weeks ago, I went to get new tires and an old change on my wife's vehicle. Tire Discounters called and asked if I typically get my oil changed there. When I said that I did, they asked if it was the last place I got my oil changed, which I confirmed. They said they could not change my oil because the oil plug was spinning, and the threads were stripped. They said a new oil pan, with labor, would cost about $500. Tire Discounters have been the only ones to touch my oil pan. Since they are the ones who damaged the oil pan, I do not understand having to pay $500 to fix it. Because the oil pan was not leaking and I had 2,500 miles until it needed to be changed, I drove it home until it's settled. I emailed customer service and was told the Regional Manager would be in contact within 48-72 hours. He called me a few days later while I was teaching at work and left a voicemail. I then left him a voicemail, told him my available hours, and tried calling him twice more without success. Nearly a week later, I emailed the support again, leading to the Regional Manager calling again during my teaching hours and leaving another voicemail. I then left him another voicemail, which led to him texting the next day and agreeing on a time he would call me. He never called, so I texted him a few days later but never heard back. The third week of attempting contact, he once again called when I was teaching. He then texted and asked when I could talk, and I gave him two time windows, which he agreed to. That was several days ago and I haven't heard anything since. Tire Discounters has dropped the ball from regional management down to the mechanics, and I am beyond frustrated and don't know how to solve this issue.

  Business Response

  Date: 12/24/2024

  Thank you for taking the time to make us aware of the situation. I’ve updated your case, ***********, and escalated it to ensure that it is properly addressed. I apologize the delays in communication you've experienced so far, and I want to assure you that we are working to resolve this matter as quickly as possible. Your feedback is valuable, and I truly appreciate your patience as we work to make this right.

  Customer Answer

  Date: 12/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  My oil pan was fine before taking it into Tire Discounters, but after they changed the oil, the plug threads were stripped. Rather than fix the problem, they suggested I pay approximately $500 for labor and parts to fix the problem they created. 
  
  I first contacted Tire Discounters support on November 26th and it's now December 28th. I have not spoken from anyone from Tire Discounters, despite being told I would talk with the Regional Manager within 24-72 hours (not including weekends). While I was given a time window he would call on two different occasions, I was never contacted during that time.
  
  Their response said they would be working on this problem, but this problem has lasted for over a month. I hope they are able to resolve this issue soon.
  
  

  Regards,
  
  ***** ********
  

  Business Response

  Date: 01/06/2025

  According to our records, the issue with your vehicle was addressed at our ************** store on January 2, 2025. Please find the attached invoice from that visit for your reference.
  If you have any additional concerns or questions, please don’t hesitate to contact us. We’re here to help!

• Initial Complaint

  Date:12/21/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tire discounters offers a free synthetic oil change with purchase of 4 new tires. The website states 5qts or 12 qts diesel. I was about to order my tires and I questioned this to make sure my oil change was free as advertised as I have a diesel truck that uses 12 qts of oil as advertised. I was told no it’s based on a $99 value. I did eventually find this in the fine print but they are using the “free” to draw business when it is anything but free. This is very much misleading and they are not clarifying this unless you ask. To me this is false advertising because it’s not free. I feel they should not be permitted to use “free” in the offer when it is limited to a dollar amount.

  Business Response

  Date: 12/24/2024

  Thank you for reaching out and sharing your concerns with us. We sincerely apologize for any confusion caused – it has never been our intention to mislead anyone. We take all feedback seriously, and I’ve created a customer concern case, *********, to look into this matter further.
  However, we’ve been unable to locate the specific screenshot you submitted from our website. I’ve attached screenshots of the two places where we found the free oil change offer advertised, but neither matches the information you provided. If you could kindly email a link to the exact page where you found that information to ***************************, it would greatly help us resolve the issue and clarify things further.
  We truly appreciate your feedback, and again, we apologize for any misunderstanding. We're committed to ensuring our promotions are clear and transparent for all of our customers. Again, thank you for bringing this to our attention.

  Business Response

  Date: 12/30/2024

  Dear Mr. *****,
  
  Thank you for contacting us and providing feedback regarding our free oil change promotion. We sincerely apologize for any confusion caused by the language of the promotion and have updated it for improved clarity based on your input.
  
  As a gesture of goodwill, we are happy to honor a complimentary Diesel oil change with the purchase of four or more tires for your diesel vehicle. Please feel free to reach out to us at *************************** to schedule your appointment. We will ensure that the price difference between a Diesel oil change and the standard conventional/synthetic oil change is waived.
  
  We thank you for being a valued customer and look forward to assisting you.

  Customer Answer

  Date: 12/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will keep tire discounters in mind for future business, however at the present ***e I have already made my tire purchase but appreciate the good gesture for an oil change offer. 
  
  Regards,
  
  *** *****
  

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I choose to purchase new tires from tire discounters oppose to ***** dealer because they were 100 dollars cheaper & I got free alignment, free oil change & lifetime rotation. The tires I wanted were oem & had to be ordered. Took my truck to tire discounters on ******** **** when the tires arrived at store. Took about 2 hrs to get to my truck & service tech comes drives truck in shop to install tires & then drives to back of store for the alignment. After 3.5 hrs im ready to go says the counter guy. I walk out to look at my new tires to make sure they’re what I ordered & find some scratches on a couple wheels & 1 wheel in particular is gouged bad, like whichever tech worked & drove my truck around hit a curb or something gouging the wheel. I immediately brought this to the counter guys attention & he & another person looked at my truck/wheels took pics & made some calls. I was told it was going to be investigated & they needed to look at cameras & I would be contacted by someone. I was ask to sign something & didn’t want to sign anything in light of my wheels being damaged, so was denied my oil change coupon & my receipt for the money paid to them which is 1400.00 dollars. It’s been almost a month since I was told I’d be contacted. Paid 1400.00 dollars on November 20th

  Business Response

  Date: 12/16/2024

  Thank you for reaching out to us! We have created a customer service escalation ticket for the regional manager to review. For your records, the customer case # is **********. Please allow 72hr for the regional manager to review the case and reach back out to you. Thank you for being a valued Tire Discounters customer, we will be in touch soon!

  Business Response

  Date: 12/30/2024

  Thank you for reaching out, and I sincerely apologize for the delay in communication regarding your issue. I understand how frustrating this can be, and we truly appreciate your patience.  According to your previously opened case (**********), you spoke with a member of our field leadership team on 12/23/24. As part of the agreed-upon resolution, you are scheduled to drop off the damaged wheel at the store for professional refinishing.
  If you have any further questions or need additional assistance, please don’t hesitate to contact us. We are here to help and will ensure everything is taken care of to your satisfaction. Thank you again for your patience and understanding while we work to have this situation corrected.

  Customer Answer

  Date: 01/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******
  

• Initial Complaint

  Date:12/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Tire Discounters Customer Service, I am writing to express my concern regarding the delay in receiving my rebate for a tire purchase I made at the beginning of September. I purchased a set of four tires totaling $2,500, specifically because of the advertised $100 rebate offer. I submitted all the required documentation for the rebate and was informed to expect processing within 6-8 weeks. However, it is now the middle of December, and I have received no updates or the promised rebate card. For reference, here are the details of my submission: • Submission ID: ******** • Promotion: Tire Discounters • Offer #: ******** • Reward Amount: $100.00 According to your confirmation, my submission was approved in September, yet I am still waiting for the rebate card to arrive. I kindly request that you expedite this matter and provide me with an update regarding the status of my rebate. I would appreciate receiving the $100 rebate card promptly. Thank you for your attention to this matter. I look forward to your response and a swift resolution. Sincerely, ****** ******

  Business Response

  Date: 12/10/2024

  Thank you for reaching out and sharing your concerns regarding the status of your rebate. We understand how frustrating delays like this can be and we apologize for any inconvenience caused.
  Please note that the rebate process is fully managed through Synchrony Bank, and unfortunately, we do not have the ability to directly check or expedite the status of your rebate. To check the status of your rebate, we kindly ask that you visit synchronycarcare.sendmyrewards.com or contact Synchrony Bank customer service at **************.
  We appreciate your understanding in this matter and hope that your rebate is resolved swiftly. If you have any further questions or need additional assistance, please don’t hesitate to reach out.

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/04/2024 had service that was supposed to be done on my vehicle bought tires and was inquiring about wheels. I was told I couldn't get the wheels that day because they had to order them. And that the person would be available the following week. So I receive a call to pick up my vehicle asked about how the alignment came up told was told that they didn't do one that they'd have to pull it back in and do it later on that afternoon showed up about 330 to pick up my car. Everything seemed fine but was told that the alignment wasn't done properly. They could do it that following Monday. start driving my car, notice some funny wobbling. And ended up having a friend look at it and found out that they did not tighten up a bolt that they had messed with, called him that Monday to find out what would the deal was? Was told that the kid said he didn't work on the alignment? But received a piece of paper stating otherwise of Before & After measurements of the alignment so that was the first bad thing, the following day after picking up my car washed my car and noticed there was damage to my car. So I inquired about that as well brought the car back in to have the alignment done. Was told there was some other part that was bad, so they couldn't do a true alignment. Fixed the part but had to get the alignment done somewhere else. 'cause I couldn't wait any longer, opened up a case with the corporate headquarters. And somebody was supposed to call me back within 72 hours, he did Said they were going to review the tapes of the security footage. They have waited another week and a 1/2 didn't hear nothing back had to call him multiple times to get the information. Was told that they didn't have a good angle or clear picture. A pre-existing damage or anything to the car to prove otherwise that they didn't do it. Basically, a month goes by still no resolution to the problem on top of them. Not tightening that bolt caused more damage to my car.

  Business Response

  Date: 12/10/2024

  Thank you for reaching out, we appreciate your patience. Your previously opened customer concern, ***********, has been escalated and is currently under further investigation.

  Customer Answer

  Date: 12/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are 

  
  They have not try to make contact with me.Whatsoever
  
  Regards,
  
  ***** *****
  

  Business Response

  Date: 12/19/2024

  I want to sincerely apologize for the delay you've experienced. Recently, a new Regional Manager was assigned to oversee this location, and he is currently conducting his own investigation into the incident. According to the details of your open case, the Regional Manager reached out to you on 12/13/24 to inform you that he is in the process of reviewing the footage related to the matter. We understand the importance of resolving this issue promptly and appreciate your understanding as we work through this review process.

  Customer Answer

  Date: 12/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  Still haven't not heard from anyone it's been almost 2 months with no resolution or even a formal apology ..
  
  
  Regards,
  
  ***** *****
  

  Business Response

  Date: 01/06/2025

  In your initial conversations with our field leadership, you mentioned that you were unsure of when the damage occurred and asked us to review the footage.  After reviewing the footage at your request, conducting a detailed investigation, and our store’s Regional Manager having reached out to you and having provided additional evidence showing your vehicle without visible damage at our shop and while leaving our shop, Tire Discounters considers this matter closed, as the evidence proves that the damage to your vehicle was not encountered at Tire Discounters.  

  Customer Answer

  Date: 01/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  (PL this is not true. Nobody has provided me any evidence of non-existing damage to my vehicle. Nobody has responded to any of them. My calls. I have not heard back from any regional manager. This is completely false and a lie. Nobody has showed me anything to prove otherwise of what I can prove. So until then I do not accept the business's response.Nobody has touched base with me period!!!!!!
  
  
  
  Regards,
  
  ***** *****
  

  Business Response

  Date: 01/16/2025

  According to case notes, the customer has spoken with both the previous and current Regional Manager of this location. Three out of the five photos the customer submitted when opening this complaint are screenshots taken from the stores’ video footage and were provided to him by the previous Regional Manager.  I have attached an additional photo showing the vehicle on the alignment rack after the new tires had been installed, in this photo you can see no visible damage. Tire Discounters considers this matter closed, as the evidence proves that the damage to the vehicle did not occur during their service.  

  Customer Answer

  Date: 01/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  The pictures submitted were mine from my shop none of the regional managers have been able to show clear pictures where there was existing damage the pics they have sent me you can't distinctively see well enough. Also the screenshot I submitted of their camera system shows a camera facing the outside of the bays to where if they were not trying to hide anything (being deceptive) in my opinion whould clearly show the location in concern. I have asked several times for a clear picture of that video. And nobody absolutely, nobody has been able or willing to provide that information so again. All the pictures that are uploaded are from my shop. The night before I brought my car to their shop and it clearly shows there's no damage. That is not them, providing there are cameras. Those are my cameras at my shop. They have not sent me any clear-cut photos of where the concern is and keep refusing to show clear-cut photos. A pre-existing damage that has been the main issue. The whole time and nobody has contacted me. In 2 months they say they have, but they have not. I have been waiting since December 13th to talk to somebody. When the gentleman said angel said he would call me back and have yet to hear from him, and that was December 13th. So no I am not satisfied. Poor willing to accept this business's proposal. They are absolutely lying about things. Because those are not their pictures.They are mine from my shop, showing my evidence that there was no damage before I brought my car to them
  
  Regards,
  
  ***** *****
  

  Business Response

  Date: 02/24/2025

  According to the case notes, the customer spoke with the Zone Vice President, Tripp, on 1/22. During that conversation, Tripp agreed to have the vehicle inspected and assist in repairing the axle at our Kennesaw location with our Area Operations Manager, Eric, as a courtesy to the customer. On 2/12, the customer sent a text to Tripp reporting additional damage caused by the axle. Tripp called the customer and asked if he had returned to Tire Discounters as they had discussed on 1/22, to which the customer replied that he had not. At this point, Tripp advised the customer that Tire Discounters is not responsible for damages caused by continuing to drive the vehicle without having the axle addressed.

  Customer Answer

  Date: 03/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are 

  
  
  This is a false statement again from tire discounters. Tripp never contacted me about having my vehicle repaired only to bring it back to a place which I had already done 1 other time and I told him I was not going to continue to bring my car back somewhere where they were not capable of fixing my car . The readout in this picture shows they are not capable of doing a simple alignment much less anything else in my opinion. I was not comfortable bringing my car back to there shops . As you can see the damage to the tires by them not aligning my car properly I was forced to buy another pair somewhere reputable and they did get it right the first time. Tripp never once offered to have my car repaired only looked at by one of their facilities which can not do the job right all I want is my car fixed and done right or compensated for the monies I had to and have to fix my car. This and my time and suffering in dealing with all this for 4 months. This is the worst company I have ever had to deal with and I will do whatever it takes legally to make them accountable for their actions.all these problems were addressed the day after the first services were done to my car
  Regards,
  
  ***** *****
  

  Business Response

  Date: 04/03/2025

  The customer had failed to comply with requests to allow Tire Discounters to inspect the vehicle to confirm the claimed damage or supply dealer diagnostics, per our request on 1/22/25. Without the ability to inspect the vehicle, we were unable to assist further.