Complaints

This profile includes complaints for Tire Discounters, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tire Discounters, Inc. has 196 locations, listed below.

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  Tire Discounters, Inc.

  200 W 4th St Cincinnati, OH 45202-2775

• 

  Tire Discounters, Inc.

  113 Lawson Drive Georgetown, KY 40324

• 

  Tire Discounters Inc

  12409 LaGrange Road Louisville, KY 40245

• 

  Tire Discounters, Inc.

  13 Taft Highway Dry Ridge, KY 41035

• 

  Tire Discounters, Inc.

  1481 Versailles Road Frankfort, KY 40601

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 11th, I purchased a set of four tires from Tire Discounters in **** for $609.74. On May 28th, just two weeks later, I was driving in a parking lot and my front axle broke, causing my tire to fall and my frame to rest directly on my tire, causing significant damage and towing costs. It's possible that it was an unfortunate coincidence, however my vehicle was running perfectly fine prior to having work done at this establishment, and they said nothing to me about any possible safety issues or anything I needed to fix. I called them and never received a response. I would preferably like a refund, or at the very least an explanation as to how this happened. I could have been seriously injured if this happened on the interstate and am very lucky that wasn't the case.

  Business Response

  Date: 06/10/2022

  Sorry to hear that you had this situation! As you stated, this is most likely a coincidence as changing tires would not cause your axle to break.  Your vehicle is 16 years old with over 163,000 miles, and unfortunately things happen as vehicles age. To be on the safe side, we will open a customer service case for the regional manager to review and then get back to you. Please allow 48-72 hours not including weekends.

• Initial Complaint

  Date:05/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my car in to one of your shop back on 1-7-2022 in I told them that I heard a noise under the car so they took a look at the car and said that my drive shaft was the problem so I pay them 1500.00 dollar,but that did not fix the problem.so I bought the car back to the shop about five to six time because that shop did not fix the problem.so they told me to bring car in over here on Galbraith RD in they told me their play in the drive shaft so they told to drop it over so I did so they took off the first drive shaft off and put the second drive shaft on but they did not line the drive shaft uo so now I have a wrinding noise in the rear were the drive shaft fits into the differential that's the problem is so I call on the 5-11-2022 so they told me bring the car in so I did once I got there they told me to have sit so did. so he call me to the desk in told me that frank r come back Monday but I can't drive my car because I have wait for ***** But they TOOK my 1500.00 and I didn't tell to WAIT.plus they said my tires was the problem so I pay them also another 777,00 for tires and then they it was my bub so they charger me another 360.00 I should get a discount back for all the money spent in two weeks. all I want my car fix and I don't want to wait another second I will take someone to court please help phone is ###-###-#### **** **** ** ***************.

  Business Response

  Date: 05/16/2022

  Our apologies that we did not meet your expectations! Thank you for the feedback, your time is valuable, and we appreciate you taking the time to submit your concern. We have reopened your customer service escalation ticket and it is being reviewed by the Regional Manager who will be contacting you. Thank you for being a valued Tire Discounters customer!

  Customer Answer

  Date: 05/31/2022

  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  So I went back to the tire discounters and they are not trying to help me and they are trying to put their mess on me and I am not having it at all they put the bad drive shaft on it and then took off the on they in back in January and put the second drive shaft on in May of 2022 and it still  humming  from the rear differential  please help I'm so so passionate off thanks 
  

  
  

  
  
  Regards,
  
  ***** ************
  

  Business Response

  Date: 05/31/2022

  Tire Discounters is no longer going to communicate regarding this issue through the BBB, please reach out to the store or regional manager directly to have your concerns resolved.  We are, and have been, making a good faith effort to assist you.  If you are not going to let us check your vehicle and take a test drive with us, we cannot try and determine the cause of the noise you are hearing.  We will consider this matter closed if you do not contact the store or regional manager as requested.  Thank you!

• Initial Complaint

  Date:05/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  condensed version of my issue... The attached supporting document outlines my issue in more detail. 02/15/2022: Purchased 4 new tires and 12 month free Alignment at Tire Discounters, Preston Highway, Louisville, KY for my 2012 Hyundai Sonata Hybrid. Assigned mechanic had to be assisted to complete alignment due to his lack of knowledge regarding a hybrid vehicle. I was told this by another mechanic when I acquired about the time it was taking 04/11/2022... Took my car to Hyundai dealer for recall service. Hyundai found my car to be out of alignment. 04/13/2022... Returned to Tire Discounters to inform them what Hyundai had found. They then told me the right driver side wheel bearing was going bad. Initially declined the service since aside from oil changes and tires my car is serviced by the dealer. It is important to note at this time there was no noise coming from the right side of my car where the wheel bearing is. I called Hyundai as soon as I got home to make an appointment. Unfortunately, they were scheduled out for a couple weeks. 04/19/2022...Due to the damage that could be done with a bad wheel bearing I returned to Tire Discounters to get the service done. They completed the service that day and I picked up the car. As I was driving out of the parking lot I heard a rubbing noise coming from the front drivers side... As I got on the highway the noise became louder. I immediately returned to Tire Discounters. Informed me they had put a DEFECTIVE wheel bearing on my car. Recommended not to drive and would order part and fix the next day. 05/02/2022: Paid Hyundai j$150.00 to check wheel bearing work by Tire Discounters. Asking for a refund of $250.00 out of the $453.05 charged me at Tire Discounters.... includes the $150.00 I paid Hyundai and 100.00 dollars for inconvenience of not having my car while they fixed the DEFECTIVE part they put on..for damage could have been done to my car from the DEFECTIVE part..

  Business Response

  Date: 05/12/2022

  Our apologies that we did not meet your expectations! Thank you for the feedback, your time is valuable, and we appreciate you taking the time to submit your concern. We have pulled up your invoice and have created a customer service case to be reviewed by the Regional Manager who will be contacting you within 48-72 hours, not including weekends. Thank you for being a valued Tire Discounters customer, we will be in touch soon!

  Customer Answer

  Date: 05/16/2022

  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ** *********...I accept this response as the First step toward resolution.  As of this time I have not heard from the regional manager.  I will give him the stated time in the business's reply to call me.

  
  Regards,
  
  ****** *****
  

• Initial Complaint

  Date:05/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my ******** in. New rims, alignment and tires put on. I took my old tires and rims back home and was charged for disposal. I provided the TPS that came with the new rims, tires and alignment I was charged for It as well Manager said only option was for a free oil change no refund. In addition, there was a humming noise that I heard after work was done. Manager drove car and said tha it could be a wheel bearing. I feel that they should have looked at the work that they did to see if there was rubbing

  Business Response

  Date: 05/11/2022

  Our apologies that we did not meet your expectations! Thank you for the feedback, your time is valuable, and we appreciate you taking the time to submit your concern. We have created a customer escalation ticket to be reviewed by the Regional Manager who will be contacting you shortly. Please allow up to 72 hours for contact, not including weekends. Thank you for being a valued Tire Discounters customer!

• Initial Complaint

  Date:05/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/2/22 I visited Tire Discounters at **** Winchester Rd Huntsville AL *****. Since I purchased 4 tires from here previously, I am able to get Free Lifetime Rotations and Free Lifetime Flat Repair. After dropping it off I get a call that there is a screw in the sidewall of a tire, it cannot be repaired, and they will not rotate the tires. Upon speaking with the manager, he tells me that the screw is outside of the 4 inch "Green Zone" that qualifies for the Free Lifetime Flat Repair. I looked at the screw myself, its not in the sidewall - its in the tread, and its an inch outside of this "Green Zone". Since I previously declined the road hazard coverage, my option is to replace the tire. The next day I filed a complaint with the corporate office, and received a call from the same manager at the local store. His solution was for me to pay twenty dollars per tire for the roadside coverage, and a discount on a replacement tire. I declined and responded back to corporate about my disdain over this. Why cant this store simply honor the "Lifetime Flat Repair" statement on the paperwork provided at the purchase? Why isn't the $650 I already paid good enough? Why does the customer now have to pay for double coverage? Why isnt the "Green Zone" exclusion stated on the purchase paperwork?

  Business Response

  Date: 05/05/2022

  Thank you for reaching out and our apologies that we did not meet your expectations. We have opened a customer service case file based on your previous contact with us and the regional manager will be in touch with you within 48-72 hours, not including weekends.  Thank you for being a valued Tire Discounters customer, we will be speaking with you shortly!

• Initial Complaint

  Date:05/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a fleet of trucks that we have been taking to Tire Discounters since April of 2017 and they are the only company that has serviced these vehicles, this includes tires, oil changes and brakes. Until now we have been very satisfied with them. After one of our last visits, a Ford F150 returned and was leaking oil. We returned the truck and they found that the drain plug had been cross threaded and they had already put an oversized plug in it. We requested that they repair the oil pan where the drain had been cross threaded. They informed us that the drain pan, oil gasket and oil would have to be replaced. They performed the replacement and returned the truck to us. As the truck was in transit, it began smoking. They had to have a tow truck go and get it from *********** **. Upon getting it back to their store, they found that some hoses weren't reinstalled properly on the transmission cooler. Upon completion of the second repair they sent us an invoice for $501.19. The invoice was for the new oil pan. They said that the cost of the part was our responsibility and they were not going to pay for it. They said that they would waive the labor charge. We asked them to reconsider the charge for the oil pan several times as the damage was done by them and they were responsible. They didn't feel as if they were responsible and will not pay for the pan. I feel that if they worked on the vehicle and did the damage, they are responsible. As a business owner myself, I would have gladly admitted the mistake and made it right for the customer.

  Business Response

  Date: 05/04/2022

  Our apologies that we did not meet your expectations! Thank you for the feedback, your time is valuable, and we appreciate you taking the time to submit your concern. We have pulled up your invoice and have created a customer service case to be reviewed by the Regional Manager who will be contacting you within 48-72 hours, not including weekends. Thank you for being a valued Tire Discounters customer, we will be in touch soon!

  Customer Answer

  Date: 08/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  As of 8/17/2022, I have not heard back from the business.  I am requesting that the Regional Managers contact ASAP.

  My phone number is ....PH:  *************
  
  Regards,
  
  ***** ******
  

  Business Response

  Date: 08/18/2022

  After further review by the regional manager, we are going to take care of this issue and he has contacted the customer to let him know.  We are very glad to resolve this and are closing the case file on our end.

  Customer Answer

  Date: 08/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******