Complaints

This profile includes complaints for Monro, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Monro, Inc. has 2294 locations, listed below.

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  Monro, Inc.

  200 Holleder Pkwy Rochester, NY 14615-3808

• 

  Monro Auto Service and Tire Center

  100 Corporate Dr Franklin, MA 02038

• 

  Mr. Tire Auto Service Centers

  3938 Hickory Blvd Granite Falls, NC 28630-8373

• 

  Mr. Tire Auto Service Centers

  167 Jefferson Rd Boone, NC 28607-4495

• 

  Monro Auto Service and Tire Centers

  1335 Washington St Hanover, MA 02339

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Faulty brake work related to caliper falling off my daughters car. Paid over $1700 to get fixed. They paid for failing brake work. Tire Choice did. Determined caliper fell off because there’s a dent on her car. Work done last year in August. Caliper fell off in October. Have video of damage then and car now. Zero damage to front right tire and rim

  Business Response

  Date: 04/08/2025

  This letter is in response to the complaint from ***** *****, #********.            The guest has reached out to us here at guest services regarding this matter and at that time the agent requested that the guest provide documentation from where they had the vehicles brakes corrected however the guest did not send all the documentation after multiple attempts to ask the guest for them.   Our director at that time refunded the guest the brake pads that were installed onto the vehicle by request of the guest.  Due to the guest alleging that there was damage caused to the vehicle after the concern with the brake caliper I have sent the information over to our risk management department for the matter to be investigated more thorough with our insurance company.  The agent at Travelers insurance that has been assigned to the case is John and he can be reached at ###-###-#### and the case number to reference will be *******.Thank you for your time,Theresa G*******Guest Services 

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Regards, ***** ***** Tire Choice manager Rick said we touch it our fault. Copies of invoice from ****** was sent by Rick the manager and again by my daughter Monro has them. 

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am sending this in but I can not fit all of the occurrences in this box. The short version is I came in for an oil change and vehicle inspection, and walked out with a $2500 bill and my car still squeaks. They will not cover the repair although they did not catch it, and they said it is no brake issues although my paper work days there are break issues which are unresolved. The business is trying to protect their employee Tim F***** who is a scammer. I can email a detailed explanation.

  Business Response

  Date: 04/07/2025

  
  
  This letter is in response to the complaint from ****** ****, #********.
  
              We apologize for all the inconveniences that Ms. **** went through when bringing her vehicle into our shop to have services done and that the vehicle is still not fully corrected.   If Ms. **** could please provide an estimate from a shop of her choosing for what it will take to get rid of the squeak that the vehicle has along with an estimate for the emblem that Ms. **** is stating is missing from her vehicle.  We will be able to review that documentation at that time and find a resolution to this matter.
  
  
  Thank you for your time,
  
  Theresa G*******
  Guest Services Manager
  Monro Inc.
  

  Business Response

  Date: 04/25/2025

  This letter is in response to the complaint from ****** ****, #********.            After reviewing the matter, we do not believe we are responsible for replacing the brakes on ******’s vehicle, as brake service was not performed during the visit in question.However, in the interest of customer satisfaction and acknowledging that the issue was not fully resolved at the time of service, we are offering a refund for the wheel bearing and wheel cover.Please note that neither the condition of the wheel bearing nor the brakes appears to have been caused by the services performed at our location.We hope this resolution demonstrates our commitment to our customers, and we appreciate the opportunity to address your concerns.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 04/29/2025

  Hello,
  Although I do not feel this is completely resolved, as per my previous correspondences, I appreciate the efforts to assist with this matter. 
  
  I will accept the offer for the wheel bearing and wheel cover. I will return to *********, and provide my receipts from services on Thursday May 1st. 
  
  ********
  
  
  Regards, 
  
  ****** ****
  
  
  
  

• Initial Complaint

  Date:04/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan. 28, I went to a Mr. Tire location for a standard oil & tire service. The technician only changed my oil and didn’t rotate or balance my tires. I spoke up and he insisted that he balanced my tires but didn’t rotate them, so he went ahead and rotated them for me. Fast forward a few weeks and I notice my tires aren’t balanced due to the shakiness of my steering wheel. I return to the location and they pull my car into the bay just to inform me that they can’t balance my tires and that I would need to return another day, which was not a problem for me. As I leave the shop, my hood goes flying up, hits the roof of my car, and damages my windshield. The manager was responsive and agreed to submit a claim for damages. I also called the guest services number to submit a claim. As of today, I have not received any response and my car is still damaged. Also, my tires have still yet to be balanced. I keep getting the runaround and now I have $6,555 in damages to my car

  Business Response

  Date: 04/07/2025

  This letter is in response to the complaint from ****** *********, #********.            I apologize that Ms. ********* has had to wait to have her issue addressed by our insurance company but judging from the date of Ms. ********* filing this complaint with the BBB she should have received contact from ********* our insurance company for this matter to be investigated thoroughly.  The claim number is ******* and the representative handling the case is ******* and she can be reached at ###-###-####.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/18/25 Mr Tire auto service performed a diagnostic test on my 2014 ***** ***** because the engine light was on. They informed my wife ***** ********** that the car needed a new catylic converter. My wife paid 1,360.05 for the catylic converter. 4 days later the engine light was on again. I had a previous scheduled oil change with ***** tire and auto service 3/11/25 so while there I asked for a diagnostic test, their test resulted in a code of a generic catylic converter causing the engine light to come on. I immediately called Mr Tire to have them look at the converter and see if it is compatible to my car. They took a look at my car 3/14/25 and stated the engine light was on do to a flex pipe leak and refused to check catylic converter. I questioned that because they just did a diagnostic test and never mentioned a flex pipe. I had a 3rd diagnostic test done on 3/17/25 by ***** ****** auto service and they informed me that the flex pipe is connected to a 2nd catylic converter separate from the one Mr Tire replaced. Now Mr Tire never said there were 2 catylic converters therefore we don't know if we really had to replace the 1st one at all So my complaint is they replaced a part that didn't need to be and 2nd it's a generic brand. I tried to resolve it with Monro Inc who owns Mr Tire but to no prevail

  Business Response

  Date: 04/03/2025

  This letter is in response to the complaint from Patrick *****, ********** apologize that Mr. ***** has a concern with the catalytic converter service that was provided by one of our Mr. Tire locations.  I would not be able to refund Mr. ***** for the services that have been provided at this time.  The catalytic converter is under warranty with all our locations a crossed the country.  If there is a concern with taking the vehicle to the same location and Mr. ***** does not agree with the diagnostic that the store has given, I would recommend taking the vehicle to another one of our locations for a diagnostic on the check engine light.  If Mr. ***** has decided that he is going to take the vehicle to an outside shop to have the services performed, we would ask that Mr. ***** provide a paid invoice showing the diagnostic of the catalytic converter being the concern and it being replaced, and we can review the documentation at that time. Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:04/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my vehicle at Car-X store at 601 E University Ave for service on 02/19/2025. The store staff drove my vehicle and hit another vehicle, leaving body damage and trunk dislocation. I approached store manager, store front desk, Monro customer service (Monro Inc which owns the Car-X store), and I do not get any resolution as of 03/16/2025 despite multiple email request.

  Business Response

  Date: 04/03/2025

  This letter is in response to the complaint from ******** ****, #********.            We apologize that this incident occurred at our location when the guest’s vehicle was in for service.   I spoke with our claims department who handles all damage claims to vehicles and the case has been handed over to our insurance company ********* for them to perform a thorough investigation into this matter and determine liability.  They would be the ones the guest would need to speak to at this time regarding any updates with their case.  The case number to reference when calling ********* is going to be ******* and the representative to speak to is ******* she can be reached at ###-###-####.  There would be no further action we can take here at guest services until the matter has been resolved with the insurance company.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called at 2:15pm on Friday to get breaks all 4 break pads. I was told that I would get ceramic pads for $179 per axle. I dropped off my car at 2:50 and was told to put my name and number on a piece of paper and he would call me when it’s done. 2 hours later I went back in the store and spoke to Stanley the manager again and now he tells me he didn’t have my break pads he ordered them and will now put them on. Another hour passed and the mechanic tells me they ordered the wrong size he will drive to get them. I came back and DID NOT GET CERAMIC PADS THEY ARE SILVER. I left at 5:40 Stanley is a liar. He lies to get the customer in and violated my consumer rights by not telling me they didn’t have ceramic pads or ANY PADS FOR MY CAR. I was forced to wait 4 hours for break pads. I have stage 4 cancer just had treatment and had to WAIT 4 hours and STAND UP AND WALK FOR 4 HOUR IN STAGE 4 CANCER IN MY SPINE

  Business Response

  Date: 04/03/2025

  This letter is in response to the complaint from ****** *******, #********.            We apologize Mr. ******* did not understand the way that our invoices write out the brake packages that we offer.  The brakes that were installed on to the vehicle are not silver as in the metal.  The brake pads are a ceramic brake pad.  The name of the package that ****** has purchased is the silver package.  We would not be processing a refund for the cost of the brakes.  If there is a concern with the brake service that has been performed on the vehicle there is a limited lifetime warranty that the package comes with, and the guest is more than welcome to bring the vehicle to anyone of our 1200+ locations to have the brakes checked.            I have also included the breakdown as an attachment of our brake packages and their names.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 04/11/2025

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.   I want a full Refund for violating my consumer rights. Regards, ****** *******

• Initial Complaint

  Date:03/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the order was cancelled on December 18th, 2024. Tire choice has still not confirmed the refund with the loan company *********** or *********** as they have been trying to charge my account weekly. Phil has refused to assist me on this further and tire choice corporate states it takes 45-90 days and it has been well over that timeline.

  Business Response

  Date: 04/18/2025

  This letter is in response to the complaint from ******** ********, #********.            We apologize in the delay of the refund for Mr. ***** ****** in the amount of $680.31 to the *** ******** account for services that did not fix the vehicle.  I have received approval to process this refund, and it will be sent to *** ******** on Monday April 21, 2025.  It can take up to 5 business days for this to reflect to *** ******** and we would suggest that the guest reach out to ** ******** for further information on the refund of the full amount of the invoice.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought vehicle in for severe shacking while driving and I went in to have looked at to find the cause. Mechanic looked at it and said it was fine and good to drive the only issues they gave were 2 engine codes that was unrelated to my problem. 3 days later the part that was causing the shaking broke while I was driving it. I took it somewhere else to have looked at for what broke and my wheel bearing broke. So I had an outside repair shop fix the issue because the Mechanic at monroe Misdiagnosed my problem which is why I went elsewhere. I have called corporate and they were working with me to issue some type of refund for there fault or some kind of service discount and now they don't want to do anything which is why I am contacting you. I could have been seriously injured had my wheel locked up or fell off while I was driving when the problem broke. Since getting fixed I have no more shaking

  Business Response

  Date: 03/31/2025

  This letter is in response to the complaint from **** *******, #********.            I have reviewed the case from when Mr. ******* called out guest services department and our store did not charge Mr. ******* for the diagnostic that they did on the check engine light they recommended services such as the O2 sensor and noted that the check engine light was on with a Cylinder 4 misfire.  The location did not lift the vehicle and do a thorough look over the vehicle’s other components.  Mr. ******* is asking that we pay for the work that was needed on the vehicle that he took elsewhere to have repaired.  We would not be refunding for the wheel bearing that the vehicle clearly needed to have replaced.  We apologize that our location did not find the wheel bearing issue when it was in for service however this would not have been found due to the vehicle not being put on the lift. Thank you for your time,Theresa G*******Guest Services Manager Monro Inc.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a set of tires on March 10, 2025. On March 16, 2025 I noticed 2 knots on the two tires on the passenger side. Immediately notified Mr. tire buy a phone call and was instructed to bring the vehicle by at my earliest convenience. On March 25 at 7:34 I was at the Newton service center speaking with James and he stated to me that they did have two tires in the store and tobring the vehicle by the next day and he would “ make it right”. On March 26 around 1:15 PM, I took the vehicle back to the service center. I was immediately greeted and notified by another guy that said he was a manager that I would have to pay between 160 and $180 to have these two tires replaced for the installation and a road hazard coverage.This issue has nothing to do with road hazard but are obviously defective and they are refusing to make it right and give me two tires to replace the two bad ones unless I pay more money. Please advise.

  Business Response

  Date: 03/27/2025

  This letter is in response to the complaint from ******* ******, #********.            Ms. ****** contacted our guest services department regarding her complaint however due to Ms. ****** not purchasing the road hazard protection on her tires the store manager was trying to assist her by selling the guest the road hazard warranty for all of her tires and the guest would only have to pay for the protection for the tires the install cost of the tire and the shop supply fee and tax however the guest refused this offer.   The store informed us that the tire had two bubbles on the side of it which are caused by an impact of some kind, and this would be covered under the road hazard warranty had the guest accepted this warranty for her tires.   There would be nothing further we can offer the guest other than the deal the store manager offered to replace the tire and charge for the road hazard warranty on her tires.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed. This was in fact NOT caused by any kind of impact. This is obviously a defect in the tires. I do not agree with paying any shop or install fees that I have already paid for. I was told by James that they had two tires to replace me with in the store and would “make it right” with me. He did NOT mention any kind of fees that would be associated. If they cannot replace the two tires then I request to get the two that were originally taken off my vehicle returned to me and if they are going to give me two tires the I will take those as well and have them installed somewhere else.  Regards, ******* ******

  Business Response

  Date: 04/03/2025

  This letter is in response to the complaint from ******* ******, #********.            There would be no other offer given regarding this matter.   We stand behind our shop when they are letting us know that this is not a matter of a manufacture defect in the tire.   Ms. ****** declined the road hazard with her original purchase of the tires there would be nothing further we can do in this matter.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Mr tire on Sunday march 23 to get a bad tire switched out for a patched tire that I had brought with me mind you I waited 2 hours just to get this done. When they were done the guy working the counter I did not get his name and so the only way to describe him is a heavy set guy with glasses. He told me that the boy who lifted my ******** ******** platinum ESV somehow broke my power running boards & told me the store manager was not in that day becuz he was trying to give him a break & to take my truck to a dealership and get an estimate and they would take care of it. He said because they didn't want to mess with it. Yet they are mecanics there. But obviously knew that this is something only a dealership can fix correctly. Becuz if that wasn't the case they would of had me come back into them and fix my power running boards that they broke themselves. So the very next day i take my suv into ****** ******** dealership service center in alliance ohio. And had them check it out and contact Paul R***** who is district manager which Mr tire heavy set guy have me his card and the store managers card. When Paul R***** was contacted he acted as if he didn't know anything about this although heavy set guy told me he had contacted both and told them what had happened. ****** service center tells Paul R***** district manager of Mr tire and plenty of other tire shops in the area the estimate to fix my vehicle and he did not want to pay for damage to my vehicle that his Mr tire store caused on top off. This Paul R***** was very nasty over the phone with Josh S****** from ****** automotive sales & service center he was very un proffesional about the issue and has yet to fix my vehicle for the damage that his store Mr tire has cuased to my vehicle. I have to had a string to hold my power running boards on becuz I am scared they are going to fall off. They are power running boards and are damaged now due to Mr tire un experienced worker lifting my vehicle incorrectly.

  Business Response

  Date: 03/27/2025

  This letter is in response to the complaint from **** *******, #********.             I have tried to do a global search for Ms. ******* services she is alleging were done at one of our Mr. Tire locations however I am unable to find an invoice for services.  Ms. ******* does not specify which location she had services done therefore I was unable to narrow down the search.  If Ms. ******* is alleging that damages where caused to her vehicle while it was in for service, we would ask that she reach out to our guest services department at ###-###-#### option 6 for a claim to be documented about the alleged damages and we can get our insurance company involved in the investigation of this matter.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. They say I haven't provided which location but when I started the complaint it asked me which which location and I clicked on the one. Also I provided already an attachment with the business cards with address that the heavy set guy gave to me after the incident happened. 5065 Fulton Rd. Canton,OH 44718  Mr. TIRE AUTO SERVICE CENTER There it is again. Also it says that there is no record or invoice. Exactly they didn't give me one because he said that he wasn't even able to charge me for my tire change because of what just happened he said. How could he charge me something that probably only was going to cost me 30 or 40 bucks after the guy in the garage lifted my truck wrong breaking my power running boards. Once you break one the whole entire running board system doesnt work. Causing thousands of dollars of damage to my vehicle.  I have already explained everything that had happened the day I went there. This was my first time ever going to this tire place and definitely is my last after being caused damages to my vehicle just from lifting it up to change a tire due to having an unexperienced worker in the garage on a Sunday. I want this place to pay for the damages they made to my vehicle to ******** dealership at ****** automotive sales and service center  after they told me to go to a ******** dealership to get an estimate because they didn't want to mess with it. Or they can fix it themselves but to working condition. Not second hand parts or half ass work. I didn't bring my vehicle into this place to get my tire changed damaged and shouldn't have to be wasting weeks of my time just to get them to fix damages they cuased to my vehicle.   Regards, **** *******

  Business Response

  Date: 04/03/2025

  This letter is in response to the complaint from **** *******, #********.            We apologize that this incident occurred at our location when the guest’s vehicle was in for service.   I spoke with our claims department who handles all damage claims to vehicles and the case has been handed over to our insurance company ********* for them to perform a thorough investigation into this matter and determine liability.  They would be the ones the guest would need to speak to at this time regarding any updates with their case.  The case number to reference when calling ********* is going to be ******* and the representative to speak to is ******* he can be reached at ###-###-####.  There would be no further action we can take here at guest services until the matter has been resolved with the insurance company.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.