Complaints

This profile includes complaints for Monro, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Monro, Inc. has 2294 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Monro, Inc.

  200 Holleder Pkwy Rochester, NY 14615-3808

• 

  Monro Auto Service and Tire Center

  287 Washington St Attleboro, MA 02703

• 

  Monro Auto Service and Tire Centers

  311 Eliot Street Ashland, MA 01721

• 

  Mr. Tire Auto Service Centers

  1306 Morganton Blvd SW Lenoir, NC 28645-5506

• 

  Monro Auto Service and Tire Center

  102 Falmouth Rd Hyannis, MA 02601-2759

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a complaint to Monro Inc relating to a repair carried out by Mountainview Auto Service in Palm Desert. MAS replaced my oil pan in Mar/24. Following the repair I had an oil leak coming from the area of the oil pan. I took my car back to MAS to find out the source of the leak. After a dispute with a supervisor and very poor service at MAS I took my car to another auto repair firm. In Jan/25 the new auto repair firm determined the cause of the oil leak was that a piece had been broken from the oil pump near where it attached to the oil pan. The damage had not been reported to me by MAS and the technician attempted to conceal the damage by applying epoxy to glue the broken metal piece in place. This is shown in the attached photos. I reported it to the manager of the MAS store. I had to replace the oil pump at a cost of $1767.44. On March 13 I submitted a complaint with documents and photos to Monro and was provided with file #******. I have been advised it is being reviewed by their claims department. Despite having left multiple voice messages I have not received a response. In my view my complaint is being ignored.

  Business Response

  Date: 04/22/2025

  This letter is in response to the complaint from ****** *****, #********.            We have reviewed the documentation provided by Mr. ***** regarding the damage that occurred to his vehicle following our service. As a result, a refund in the amount of $632.51 is being processed to cover the necessary repairs stemming from this incident.The refund check will be included in this week’s check run and is scheduled to be mailed on April 28, 2025. Please note that it may take 10–14 business days for the check to arrive.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into this business TIRE CHOICE on March 24th. I went in after purchasing a ******* for 2 brake pads to be replaced. After it was first inspected I get a call from the business that all 4 pads needs to be replaced and that one rotor was badly damaged and also needed to be replaced. They told me even with the ******* that the total cost to fix everything was 700-800 dollars. I decided right then and there that I would figure out a different way to fix my rotor and brake pads elsewhere where the cost wasn't so out of my budget. But since I had already purchased the ******* I told them to proceed with the back brake pads and left my car. The repair for 2 brake pads took 5.5 hrs. I have the paperwork. Also when I told them that i had a ******* their attitude towards me seemed to change. (before I had them repair the 2 brake pads) Anyway I go and get my car back. and when I drive it i immediately notice a rattle and an odd sound. Not on my front tires but my back ones (the ones they fixed) And I ignore it and get the rest of my car fixed up but that noise still kept occurring. After I came back to Vegas from a trip I drove my car and noticed the sound was getting louder so I took it into another shop who informed me that my left back caliper was not properly fastened and rattling around and that I was only a few rotations away from a much bigger mechanical problem at the least and most likely a bad accident. I have a 2 year old daughter and I drove her in that car with me a few times. That scares the day lights out of me. I got it fixed at the other shop because I need my car. And I wasn't going to report this but Monro/Tire Choice has not gotten back to me about my claim. It has been well over a week since ive made the report and I have made several calls to them only to be told that they would reach out. I need answers and an explanation and my money back at the very le

  Business Response

  Date: 04/22/2025

  
  This letter is in response to the complaint from ******* ***, #********.
  
              Mr. *** did indeed speak with our guest services department regarding his complaint and the documentation that he sent was reviewed.  The agent contacted Mr. *** on April 21 regarding the findings of his case and Mr. *** has approved a refund in the amount of $573.56 for the work that had to be redone at the outside shop.  The refund is being processed in our check batch for this week and Mr. *** confirmed the address for us to send his check too.  Mr. *** should be receiving his check within the next 10-14 business days.
  
  Thank you for your time,
  
  Theresa G*******
  Guest Services Manager
  Monro Inc.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/17/24 I took my vehicle in for squeaking shock absorbers and I noticed I needed new bushings - took truck in and “inspected it” - I was told the “only” way to replace bushings was to replace the entire front suspension. Okay - it is what it is just get it done. Spent 2,700+ on the new suspension kit and install. My truck was there for way over the time they quoted me and that’s because they wanted to do “do it right since I’m spending so much money” says Josh. Okay - that’s fine I would like that too obviously so no rush. End up getting truck back and 2 days later the squeaking starts up again. I go under my truck and I see that the red bushings are still in there - so I call the manger and explain my concern and then find out I didn’t need to change entire suspension for just these bushings- the kid is new apparently. Whatever. let’s eat the cost and live on. 1 month later loud noise when baking up to parallel park so I go back under and see bushing broke off. Over torqued. Okay - cool. Take it back in 02/20/25 to get all bushings replaced. Leave my truck for 3 days resulting in getting a rental car. They finally call me on day 3 that no bushing have came it yet but I took it in because they said they had them. At the time Josh the manager is in the hospital. 02/23/25 I go back to pickup truck and my battery is fried. I told them how to turn off my truck as it’s old but the kids running the show failed to listen to me so they left my truck on for 3 days straight & then told me it’s an issue with my battery- okay. Im also confused because some parts look new and others don’t. To date- I’m still waiting to be called to schedule the replacements to be installed and been really debating doing this because I liked them and tested them with my other vehicles in the past - but I don’t even want them touching my vehicle anymore due to the lack of communication and clearly not listening to me as the client to provide a better service.

  Business Response

  Date: 04/22/2025

  This letter is in response to the complaint from *** ***** #23214847.            We apologize that Mr. ***** has not has 100% satisfaction with the service at our location.   I spoke with the store and the manager let me know that they have the part for Mr. ****** vehicle and have had multiple appointments set with Mr. ***** to have the part replaced however Mr. ***** has not shown up.  They did let me know that they have the part still and have not had to send it back to our supplier.  If it is better to take the vehicle in on a Saturday for repair there is always a tech there to do the work.  We would not be refunding Mr. ***** what he has paid us for services.  If Mr. ***** chooses not to take the vehicle back to one of our locations for the part to be installed on his vehicle at no cost we would ask that he take the vehicle to a shop of his choosing and send a paid invoice for what needed to be done on the vehicle and we can review the documentation at that time.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/1/25, I had a service done to my car. I explained to check all fluids and rotate tires, as well as, check engine coolant. I was waiting until it was completed. I heard the clerk ask the tech if he checked the coolant and tech stated, he couldn't because it was warm. I paid and drove off, only to notice the tire pressure light was on. Also, my muffler was burning a hole in the gas tank. If you rotated tires, why is pressure light on? If you changed oil and did a routine inspection, how do you not see a loose muffler burning a mark in the gas tank, oh and a week later, the exhaust fell off. I really wanted to get a lawyer. I have attached the bill that clearly stated they rotated tires but they didn't notice tire pressure light was on? Also, the invoice states they did a courtesy inspection, didn't notice muffler was loose?

  Business Response

  Date: 04/22/2025

  This letter is in response to the complaint from **** ******, #********.            We apologize that Mr. ****** did not have a better experience when taking his vehicle in for service at our Lavale MD. Location.  I do not see that Mr. ****** has contacted our guest services regarding the unsatisfactory service he had on his vehicle however as a customer service gesture for our shop not completing the services that are to be performed on every vehicle, I am going to refund Mr. ****** for the cost of the alignment he paid our shop for in the amount of $95.16 this will be refunded to the MasterCard Mr. ****** paid with on Thursday April 24, 2025, This should be back on the card within 3-5 business days of Thursday.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******
  
  
  
  
  

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1.6.25, I went in for an oil change and tire rotation for a '14 ******* ******* sedan. A few days later I noticed I was missing a center cap on my wheel. So, I returned and talked to the manager. He said it could have been stolen, and I kind of agreed as I couldn't say for sure they were responsible. I bought one off the internet for about $80.00. On 4.4.25, I returned for an oil change. They were busy, and I went someplace else, ****************** And Service, They informed me the whole bottom flash pan was missing. This is a dealer item which must be ordered. I returned to Mr. Tire. The manager was polite, but did nothing. I don't know if the employee who did the oil change is still there. 

  Business Response

  Date: 04/10/2025

  This letter is in response to the complaint from *** *******, #********.            We would be happy to assist further with the matter of the splash guard missing off Mr. ******* vehicle.   I would ask that Mr. ******* to provide a copy of the paid invoice from having the splash guard and the center cap replaced, and I can review that documentation further. Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:04/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 2nd, I went to this location to get an oil change. I was told to leave my car (***** ***** 2010) and come back in about 3 hours. I picked up my car before store closing, at around 6:50pm. It was dark by then, but when I parked my car in the light I noticed a crack in my bumper, a small dent on my car, and a crack on my light, all in the back right side of my car. These were not on my car when I brought it in. The picture included is from that night. I sent and email and tried to contact the shop requesting to view any camera footage from the time my car was in the shop, as I believe the damage was caused during the 3 hours I left my car alone at this location. No one responded to my email or my follow up emails and no one has acknowledged me or helped me get to a resolution. After this incident I did more research and found that waiting 3 hours for an oil change is not normal and my car should not have been in the shop that long to begin with. The entire time the company had my car, it was parked on their property, as I dropped it off on their lot and picked it up parked right next to the physical store (still on their lot). This is the only place the incident could have happened. It has been months and no one has helped me. I just need this resolved. Thank you.

  Business Response

  Date: 04/10/2025

  This letter is in response to the complaint from ****** *****, #********.            I have forwarded Mr. ********** contact information and complaint over to our claims department for this matter to be investigated further with our insurance company.  The insurance company ********* will determine liability in this case.  Mr. ******** did not contact our guest services department regarding this matter therefore I do not have a claim number with our insurance company as of right now.  I would recommend if Mr. ******** has not heard from our insurance company for next steps within the next 3-5 business days to contact guest services at ###-###-#### option 2 and an agent will be able to assist in getting further information regarding this matter.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening my name is ****** ******** I brought my 2008 ***** ******** to Monro Auto on March 1, 2025, which was on a Saturday they called me Monday with an update they said I needed a radiator and a water pump and I also needed the back end of my exhaust reconnected they gave me a price It was 1,006 dollars and I was ok so I okayed them to do the work its been 24 days since I dropped my car off and I called last week they said it was on the hoist and they were working on it! It's Monday again and I have had no update on my vehicle thus far It also took me a while to get in touch with someone from there can someone give me an update on my vehicle? Sincerely yours ****** ******** 3/24/2025 Then I receive my car back March 31, 2025 drove it all week. Everything seem fine. Then today 4/4/25 I tried to unlatch my hood to find out my hood. Latch is broken. My hood will not latch and Monro Auto was the last one that worked on it and that’s more than likely why they had it for a month because they couldn’t get the hood latched so they stuck a rag it to keep it down not only is that a safety issue I didn’t bring it in like that then

  Business Response

  Date: 04/10/2025

  This letter is in response to the complaint from ****** ********, #********.            I have forwarded Mr. ********’s contact information and complaint over to our claims department for this matter to be investigated further with our insurance company.  The insurance company ********* will determine liability in this case.  Mr. ******** did not contact our guest services department regarding this matter therefore I do not have a claim number with our insurance company as of right now.  I would recommend if Mr. ******** has not heard from our insurance company for next steps within the next 3-5 business days to contact guest services at ###-###-#### option 2 and an agent will be able to assist in getting further information regarding this matter.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 2024 I had taken my car to Tire Choice in Hamilton, OH on High St. for new tires and wheel bearing replacement. They had my car for 3 days because they broke a ABS off my tire and had to wait for a new one to arrive. When I finally got my car back it was making horrible noises that where not there before. I then took it back for them to look at. At that time they did a oil change for free for keeping my car for so long. When I got my car back it continued to make the same high squeaking noises and driving horrible. I called and took it back for a third time. When inspecting it they said I now needed a new axel. They showed me the axel and I then questioned them why they did not notice that when they placed the wheel bearings being they went on the axel. The manager told me that they over looked it. At this time I was very frustrated and was already out $3000 for the previous repairs. At this time the front desk receptionist gave me a number to the district manager to contact. After contacting him I then took my car back again and I had the axel replaced along with new breaks, rotors, and shocks per the request of the district manager. This all lasted up until the first week of January 2025. NOW for the last month or two I have had horrible break sounds, squealing, etc. I contacted Tire Choice and I was dismissed with them telling me all was fixed. I then took it to a local automotive repair store and I am in need of new breaks and rotors. I contacted Monro filled a claim, sent the necessary paper work to have my car fixed and no body will return my email or call in regards to payment. I feel if the work was done correctly I should not have these issues. The break pads are slipping and the rotors are over heating. Not to mention when they placed the wheel bearings the bent other hard wear when placing. I do not think I should be responsible for this.

  Business Response

  Date: 04/09/2025

  This letter is in response to the complaint from ****** ****, #********.            We apologize Ms. **** has had this concern with the service center.  The agent that was handling Ms. **** complaint has had the refund processed correctly and the check was processed in the check batch for this week.   The letter for the refund has been attached also.  It is dated for Saturday April 12, 2025, due to our bank cutting the checks on Fridays.  The check will be coming from the bank in Texas and the guest should be receiving her check within the next 10-14 business days.  The refund is in the amount of $769.79.  Ms. **** also has been sent the proof of refund letter via email as she requested.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 04/09/2025

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I do not wish to close the case just yet. I will close once I receive the check they claim to be mailing for the reimbursement.  I am not very confidant with the customer service team. When speaking with them it all feels like a scam. They do not call back when they say nor do they respond to emails. I have to call numerous times.   Regards, ****** **** Regards, ****** ****

  Business Response

  Date: 04/14/2025

  This letter is in response to the complaint from ****** ****, #********.            Ms. **** check would have gone out in the mail as of today and she should receive the check within 7-10 business days depending on the USPS.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have exchanged several email documents with their [email protected] And several died conversations. They initially installed 4 tires on my rims and subsequently were leaking air , the car has not been driven at all ( it has not engine as it being restored. I took all tires to another vendor who removed the tires and found that 2 tires that had been installed had torn beads which they documented as a result of improper installation. The rims were required to be “reverse mounted “ which was not accomplished properly resulting in torn beads . All photos and document had been submitted with no resolution by Monro Please assist with resolution Thanks *****

  Business Response

  Date: 04/10/2025

  
  
  This letter is in response to the complaint from ***** *******, #23156025.
  
              We apologize that Mr. ******* has had a poor experience with the services that were provided at our location along with the service that was provided by our guest services department.  I have reviewed the documentation and the concern with our director here at guest services and we agree that we will be refunding Mr. ******* the cost of the tire $477.06 along with the cost of the install that Mr. ******* paid our location $128.48.  These two amounts will be refunded as a check to Mr. ******* and will be processed in our check batch for the week of April 19, 2025, and the check will go out in the mail on April 21, 2025, for a total refund of $605.54.
  
  Thank you for your time,
  
  Theresa G*******
  Guest Services Manager
  Monro Inc.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my classic car to Mr Tire for a full inspection. After their inspection I was given “full” list of things that needed fixing which went over my budget. Shop mechanic Josh than lifted up my car and did a underneath walk around of what all needed fixed and what all was leaking. I than asked him was there any other leaks which he assured me there wasn’t other than the ones he found and that they did a full 32 point inspection. I assured him what my budget was and anything over it I would just have to wait until I had the money. After the car was done shop mechanic Josh told me that the only other thing he would recommend was getting new tires which I did Monday March 31st I picked my car up and drove it home which is 17 miles from the shop where it sat until today April 2nd. After my work day I went to my car and noticed first that a puddle of liquid was under my car from some kind of leak. I immediately came back to Mr Tire to ask what was leaking and that’s when I was told that they must had missed something and demanded me to shell out more money to fix a problem that should’ve have been during the initial inspection. Now I’m out of $2000 and still have leaks going on. Had I know that was another leak which would require more money I would had held out on getting anything fixed. Not to mention they misplaced one of my original center caps. I don’t know if he did this on purpose to have me get work done outside the shop for a side job as he solicited to me when I first came or a shakedown. However I would like to be reimbursed for the cost of such service so that I can take it to a more professional shop.

  Business Response

  Date: 04/08/2025

  
  
  This letter is in response to the complaint from ****** *****, #********
  
              We apologize that Mr. ***** is still having a concern with his vehicle after services were performed at one of our locations.  At this time, we would be unable to adhere to the request of Mr. ***** by giving him a full refund of the services we have provided.  We would ask at this time Mr. ***** provide an estimate from a shop of his choosing of what it will take to correct the concern with the vehicle, and we can review it at that time.
  
  Thank you for your time,
  
  Theresa G*******
  Guest Services Manager
  Monro Inc.

  Customer Answer

  Date: 04/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****