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Business Profile

Linens

Bed Bath & Beyond Inc. (Bankrupt)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bed Bath & Beyond Inc. (Bankrupt)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bed Bath & Beyond Inc. (Bankrupt) has 390 locations, listed below.

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    Customer Complaints Summary

    • 797 total complaints in the last 3 years.
    • 49 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bbb issues a press release saying that items purchased before 4/25/23 would be able to return the items I purchased the items before their final sale date I even got a return label for all the items and I sent it back to them and they never processed the refund I have been trying to dispute it with my credit card company and now they tell me to contact you

    • Initial Complaint

      Date:04/14/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was trying to make a purchase using a gift card that never expires, but when checking out it is not recognized by the company from which it was purchased. When contacting customer support, they say they no longer accept these gift cards and cannot access them in their system. The money was paid and now I cannot redeem my gift card. No refund given, no ability to purchase... They just took my money and do not honor their commitment.

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a $400 gift card, planning to use it after I escaped my abusive marriage. It took some time and I forgot about the gift card. Now I find that the new owner of Bed, Bath and Beyond will not honor the $400 I spent on this gift card, basically stealing this money from me.

    • Initial Complaint

      Date:03/17/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have gift cards from bed bath and beyond, totaling more than $75, which state "Never a fee. Never Expires" but are no longer accepted by Bed Bath & Beyond. The name and company are the same, the money should be the same.

    • Initial Complaint

      Date:03/15/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was gifted a gift card from Bed Bath & Beyond for Christmas and have a merchandise credit and was unable to use either of these as they are now owned by Overstock. They state that they are unable to honor gift cards purchased prior to 2023 and I have no options. The cards clearly state "never a fee, never expires" and yet... they can't be used after 2023? I understand they were bought out, but to purchase the name, branding, etc. and yet NOT honor gift cards is pretty awful. I can see that others are having the same issue and there seems to be nothing to do but toss the cards, despite the money spent. VERY disappointed and I will not be shopping at Overstock or the new Bed Bath & Beyond again.

    • Initial Complaint

      Date:03/11/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been wrongfully charged for a Bed ***************************** subscription despite multiple cancellation requests. I initially signed up in 2021 and have since been charged $19.95 per year and requested cancellation every year. Despite canceling my ****** subscription and changing my payment method, Bed ***************************** continues to charge me annually. Their customer service refuses to refund me. This is an unfair billing practice, and I am seeking a full refund for unauthorized charges only for the current year and confirmation of cancellation. I'm filing here as I'm at a loss with the company and don't want this to happen to anyone else. I am also filing a complaint for unfair billing practices with ******.

    • Initial Complaint

      Date:02/21/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to use a gift card and Bed, Bath and Beyond yesterday. It had never been opened but was two years old. It wouldn't work so I called the company. They assured me they would issue a new one to remedy. Instead they sent me a 25% off coupon with an email stating that their gift cards expired on May 2023. Their company policy on the website states that these gift cards never expire and gift cards are required to remain active for a minimum of 5 years. I do have the original receipt with proof of purchase.

      Business Response

      Date: 02/19/2025

      To Whom It May Concern,

      Unfortunately, the new Bed Bath and Beyond is not able to honor Bed Bath and Beyond gift cards that went unused prior to the acquisition of the brand in 2023. All outstanding Bed Bath and Beyond gift card balances expired on 5/9/2023 and will not be valid upon check out. Gift card balances from pre-existing digital and physical gift cards expired under previous Bed Bath and Beyond ownership.

      The new Bed Bath and Beyond cannot honor an old Bed Bath & Beyond gift card that was issued before the re-brand, as these cards were not issued by the new Bed Bath and Beyond and we did not obtain the rights to that money in the purchase of Bed Bath & Beyond's intellectual property.

       Customers were advised that the old Bed Bath & Beyond gift cards purchased prior to the rebrand/new ownership of the brand, would expire on 5/9/2023. Bed Bath and Beyond will not be off****g in-store credit or any other compensation for the gift cards.



      Sincerely,
      Bed Bath and Beyond 

      Customer Answer

      Date: 02/20/2025


      Complaint: ********

      I am rejecting this response because: this is illegal. You are required by law to honor the gift card for a minimum of 5 years. 

      Sincerely,

      **** *****

    • Initial Complaint

      Date:02/07/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bed ***************************** is refusing to honor gift cards that clearly state "NEVER A FEE. NEVER EXPIRES" directly on the gift card.

      Business Response

      Date: 02/07/2025

      To Whom It May Concern:

      The gift card was not purchased from Overstock, now Bed Bath & Beyond.

      The new Bed Bath & Beyond is not the same company as the former Bed Bath & Beyond. Overstock only purchased their intellectual properties, allowing for the name change. 

      The customer's complaint is with the former company. 

      Sincerely
      Bed Bath & Beyond

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 2 gift cards issued by the company, which indicate that they never expire. However, when I tried to find out my balances in the gift card accounts I was told that Overstock took over Bed Bath and Beyound, and they only took over the "intellectual property". This is not an acceptable response. Who took over the debt to the customers? I expect a full refund of my balances from either entity. It is my money and both cards clearly indicate that they NEVER expire.

    • Initial Complaint

      Date:01/27/2025

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was given some giftcards totaling to $200. I didn't need anything at the time so I didn't use them. I didn't know they closed their stores and went online to purchase some things. The customer service told me that they no longer are accepting gift cards past May 2023 since ********* bought them! I would like them to be honored.

    Bed Bath & Beyond Inc. (Bankrupt) is NOT a BBB Accredited Business.

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