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Business Profile

Linens

Bed Bath & Beyond Inc. (Bankrupt)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bed Bath & Beyond Inc. (Bankrupt)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bed Bath & Beyond Inc. (Bankrupt) has 390 locations, listed below.

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    Customer Complaints Summary

    • 797 total complaints in the last 3 years.
    • 49 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      there was a fraudulant charge on my banking statement from BBB in the amount of $85.29. i did not make this purchase. I called BBB twice, speaking with a customer service rep, explaining the situation. I asked to speak with the complaints/finance department. They told me that I cannot do that, they will pass the information along and someone will reach out to me within 24 hours. That did not happen. I had to call my bank, cancel and check card and now wait 10 days for the refund. ridiculous!!1

      Business Response

      Date: 06/18/2022

      June 18th, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - ***** Koenig   - Case#********
      To whom it may concern: Better Business Bureau- ***** Koenig   - Case#********
      Our customer service representative, ****, reached out to the customer via email 6/9/2022 advising the pending charge of $85.29 was from order BBB3908140626, that the customer placed on 05/12/22. The amount of the 2020 order happened to be the same as the authorization amount for the Therapedic Wholistic 400-Thread-Count Antimicrobial Twin XL Mattress Pad, that was present in the customers recent order, BBB3908140626. The authorization of $85.29 on the customers Mastercard ending in **** was not related to the 2020 order. It is standard that authorizations are applied every 7 days for items that have not shipped yet to ensure that when the item ships there are no issues with the payment. At this time the $85.29 from order BBB3908140626 has been released from the pending status as the item has since been canceled. All the remaining items on the customers order have successfully shipped and the customer will no longer see any charges or pending authorizations from the order. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    • Initial Complaint

      Date:05/27/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tax exemption for online orders We are looking to get tax exempt for our online orders you guys still do not have this feature **************************** Lowes and other retailers offer this already https://www.walmart.com/taxexempt/Please add this feature ASAP

      Business Response

      Date: 06/09/2022

      June 9th, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau -  Sang Nguyen  - Case#********
      To whom it may concern: Better Business Bureau-  Sang Nguyen  - Case#********
      Our executive escalations representative, ****, reached out to the customer via email 6/7/2022 advising to utilize the reseller permit with us (Bed Bath & Beyond ) , a wholesale or bulk order must be placed and shipped to (1) desired location.  If the customer does not wish to place a wholesale order with us, the customer would need to pay the sales tax and then request a refund claim with the respective state. If the customer would like to be contacted by our bulk order sales department, we offered to assist with submitting the request. We are always looking to improve our service, and we will absolutely ensure that your feedback is passed along to the appropriate departments, so we can survey any opportunities to make adjustments to this process in the future. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

      Customer Answer

      Date: 06/09/2022


      Complaint: 17283527

      I am rejecting this response because:
      This does not address the issue.

      We need tax exempt for each order we placed as we have valid tax exemption documents from the state itself.

      Please fix your process.


      Regards,

      *********************

      Business Response

      Date: 06/10/2022

      June 10th, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau -  Sang Nguyen  - Case#********
      To whom it may concern: Better Business Bureau-  Sang Nguyen  - Case#********
      We are always looking to improve our service, and we will absolutely ensure that your feedback is passed along to the appropriate departments, so we can survey any opportunities to make adjustments to this process in the future. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

      Customer Answer

      Date: 06/10/2022


      Complaint: 17283527

      I am rejecting this response because:
      Its been the same way for years now you guys havent changed anything or listen to feedback.

      Disappointing and sad.

      Regards,

      *********************

    • Initial Complaint

      Date:05/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Tr1flex HX1 Series Cordless vacuum, which included vacuum and 2 batteries all produced by Miele on July, 2021. One of battery doesn't work after a couple of months. I contact Miele custom service, which said I should talk with Bed bath&beyond, then I called Bed bath&beyond, which said I should talk manufacturer. I don't know which one should be responsible for this issue.

      Business Response

      Date: 06/09/2022

      June 9th, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau *  Ling Li * Case#********
      To whom it may concern: Better Business Bureau*  Ling Li * Case#********
      Our customer service representative, ********, reached out to the customer via email 6/6/2022 advising the Miele replacement batter will be shipped via *** tracking number **********. The customer confirmed 6/9/2022 that the replacement battery was received.  We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    • Initial Complaint

      Date:05/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/08/2022 I returned an item to Bed Bath Beyond with a label that they provided me with. I've called multiple times asking for an update on my refund and I hav e been given the run around. I have been told that they are looking into it, that the right department wasn't notified etc. It has been 2 months since I sent them back the item and I am still waiting for my refund. I'm sure this has been forgotten about and no one has even looked into it, this is terrible service to a customer who has spend to such money with this company. I was given no choice but to submit a report so that this could be taken seriously. It is unfortunate that it needed to come to this but you guys need to do your part, I already did mine by sending you the item 2 months ago.

      Business Response

      Date: 05/20/2022


      May 20h, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - *********************************** - Case#********
      To whom it may concern: Better Business Bureau- *********************************** - Case#********
      Our customer service representative, ****** reached out to the customer via email 5/19/2022 advising we processed a full refund in the amount of $106.15 to the customers MasterCard for the SodaStreamFizzi One-Touch Sparkling Water Maker in White. Please note, our refunds are processed immediately on our end but can take up to 5 business days to show on your online bank statement.We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

      Customer Answer

      Date: 05/20/2022

      Complaint: 17210823

      I am rejecting this response because:

      After two months of being ignored, a refund is not good enough. I also asked ***** how much money was being returned and received no response. In addition to my refund, at the very least, please provide a credit for this inconvenience. 



      Thank you for your understanding,

      ***********************************

    • Initial Complaint

      Date:05/13/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I previously filed a complaint with the Better Business Bureau (complaint #: ********) against Bed Bath and Beyond the resolution was that Bed Bath and Beyond would issue a refund in the form of a check. Bed Bath Beyond stated it would *********** weeks for the check to arrive. It has been 8 weeks and they never sent a check or any form of compensation (refund) as apart of the agreement. I am requesting BBB to look into the matter, it is my belief that Bed Bath and Beyond had no intent to provide the check but only stated so that the case would be closed out. They had prolonged the issue long enough as this matter is dating back to January. I was lied to then and here they are repeating the same unethical behavior. I am requesting a full refund be given as promised.

      Business Response

      Date: 06/09/2022

      June 9th, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau -  ***************************** - Case#********
      To whom it may concern: Better Business Bureau-  ***************************** - Case#********
      Our executive escalations representative, ******* reached out to the customer via email 6/4/2022 advising Invoice number **************** was paid on check number  104100 dated 05/24/2022. The customer can expect to receive the check via **** within **** business days from 5/24/2022. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    • Initial Complaint

      Date:05/10/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      placed an online order for some glass containers, coffee K CUPS and a shower cleaner. received that order no problem, it looks like the same glass containers were ordered for a local store pickup and charged to my CC. I didnt place that order or pickup an additional items. I dont leave my house im not vaccinated against covid and am high risk so there is no way this purchase was mine, I had my containers shipped to me. I tried to reach out to the company and was told to contact the store directly and all I got out of the store rep was that someone picked it up and when I asked if they verified ID they said no they did not. Order #BBB3905802205 amount of ******

      Business Response

      Date: 06/01/2022

      June 1st, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - ***************** -Case#********
      To whom it may concern: Better Business Bureau- ***************** - Case#********
      Our customer service representative, ******, reached out to the customer via email 5/17/2022, advising we spoke with the Store Manager of the fulfillment store and our *************************** The order placed was picked-up as a curbside pick-up, the store has reviewed the camera footage and the order pick-up confirmation email was verified. At the store level, when a buy online pick-up in store order is ready, the person will check-in after arriving at the store utilizing the mobile app or the confirmation email sent,the store associate will bring out the order, check the confirmation email and release the order. Since the order was placed under your name, email, account,credit card and the confirmation email were verified, unfortunately there is not anything we are able to do. We recommended for the customer to reach out to their bank, Comenity, for assistance with the next steps to take for an identity theft issue. Due to the email and account being compromised, we have suspended the Bed Bath & Beyond account associated with the email address: *********************** so no additional orders may be processed.For the customers protection, should she decide to make future Bed Bath &Beyond purchases via the website or mobile app, the customer will want to create a new online profile since the email has been compromised. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

      Customer Answer

      Date: 06/01/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *****************

    • Initial Complaint

      Date:05/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I inadvertently purchased a Beyond+ Membership. I thought that I was getting a free trial with a large purchase. When I wasn't able to cancel it online, I tried to use it. The first time I used it, I bought something that was going to be shipped to me. To my shock, a few hours later, someone was on my doorstep with the order. I had no prior notice -- I had received a text message saying that I would receive the order two days later. I was interrupted and caught off guard. There was no prior notice that this would occur. And their website does not include any information that this might happen. If that is what I am getting with for membership -- unwanted and unexpected interruptions -- I don't want the membership. I want my money back.

      Business Response

      Date: 05/06/2022

      May 6th, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - *************************** - Case#********
      To whom it may concern: Better Business Bureau- *************************** - Case#********
      Our customer service representative, ****, reached out to the customer via email 5/3/2022 advising we unable to cancel the customers Beyond+ membership as it was used previously. We show the membership was used on order BBB6622579267 for the Sharper ImageFoot and Calf Massager and on order BBB6627779340 for the two ********************* ************* We have cancelled the auto renewal option on the customers account, and the customer is able to use the membership until 3/26/2023. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    Bed Bath & Beyond Inc. (Bankrupt) is NOT a BBB Accredited Business.

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