Business Profile
Gutter Guards
LeafGuard Holdings, IncHeadquarters
Reviews
This profile includes reviews for LeafGuard Holdings, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.5/5 stars
Average of 167 Customer Reviews
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Review fromTiffanie S
Date: 12/27/2024
5 starsMy experience with Leaf Guard was one of the best ones that Ive had in a while. The presentation made by **** was very thorough. He was extremely personable and knowledgeable. My husband and I felt like we were making a worthy investment with all of that the product offers. Seans energy was very engaging and he made sure that our experience was tailored. He seemed to have a natural ability to connect with us as customers and that is very important when making investment choices of this magnitude. I mean its our home. No matter what comes down the line, **** made a lasting impression on us. He was even respectful enough to take his shoes off when entering the home. Right from the get go he asked us questions to get to know our needs and see what we were looking for before speaking about the sale. I appreciate everything about the sales experience. They are also very quick with installation. Our appointment was today and they will be completing the job Monday! That sold me. I will be back to leave another review after all is said and done.Review fromDarla D
Date: 12/26/2024
1 starLeaf guard sold my elderly mother gutters for ****** on a small ranch home. She had the sales people at her home for 3 hours. She is 86 and hard of hearing. I had no idea she had this set up and only found out after the fact. Ive reached out and spoken to the production manager, who of course was no help. He told me the contract was with my mom and leaf guard so he would not explain how they reached the price of ******. He said to produce power of attorney in order to get this information. Im absolutely heartbroken for my mom and any other elderly person who has been taken advantage of this company.Review fromStephan T
Date: 12/19/2024
1 star1) The product seems to working as anticipated but the company itself is an absolute cluster. Sales tactics are ridiculous, (pretending to be on the phone with the top guy, waiting for us to take the "deal"), high pressure and IMO ineffective. Initial price was 3x what the eventual agreed upon price was. Based on your reviews, lot of consumers are paying Way over a reasonable price. We wanted the product, but the sales approach turned out to be the thing that almost kept us from buying. 2) Installation was efficient, but a couple of downspouts did not connect to our underground drainage. The regional manager called the day after to give us he info for paying the balance due, we told him of the downspouts, he said he would get the crew out there within the week and complete the installation. We paid the balance due, and three months later we still do not have the correct downspouts. 3) Calls to the regional manager went mostly unanswered, when we did get in touch he said that the job had been completed according to the contract. The same contract that we were told by the salesperson that we would get an electronic copy of immediately. Six weeks of constant calls to the manager finally resulted in us getting the copy of the contract, which of course obligates them to complete the job.4) ************ has a good product, well engineered and thought out. The company itself is completely untrustworthy and unethical. 5) Footnote: I am astounded that the Better Business Bureau gives this company an A+ rating, certainly in light of the consistently subpar reviews that their consumers post, not only on this platform but across social media at large. The performance of the BBB has perhaps been the biggest disappointment.Review fromCherrish S
Date: 12/09/2024
1 starCherrish S
Date: 12/09/2024
We want our money back. High pressure sales tactics. "OH let me talk to my supervisor and see what I can do to get that price down."We took the bait and paid almost $13,000 for a 876 sq home. And they always look dirty, the rain drips right off the bottom and leaves puddles. You have to sweep or spray pine needles off the sides otherwise the water doesn't go into the gutter. Biggest waste of money ever! And they won't come fix anything even though they guaranteed it all.LeafGuard Holdings, Inc
Date: 12/16/2024
The Branch manager spoke to ******** and confirmed a service date for this Tuesday afternoon. She has some leaking behind issues, and she thinks it is clogging. They apologized and assured her theyd be there this Tuesday to resolve her issues.Review fromJ. K.
Date: 11/25/2024
1 starJ. K.
Date: 11/25/2024
As a widow and consumer in **, I regretfully accepted the first (high-pressure) salesman, ***** *********, and his offer of $18,000 ($26,000 Retail) on my 1900 sq. ft. 1958 ranch home - 251 L.Foot. The company was LEAFGUARD. Fifteen hours later the LeafGuard crew called, arrived, and installed the system within 6 or so hours. The crew was efficient, and polite and carefully worked around my foundation plants. I called a couple of individuals who recently replaced their gutters and were shocked as they paid $1,500 to $2,800 for a similar product. Another contractor said my job should never have reached $3,000 and I needed to stop this robbery.With the help of my son, *******, we contacted the ******************* ***** ***************************** walked us through steps to successfully recover my down payment of $6,000 by "stop payment" with my bank. The contractors were informed of our displeasure and the contact with the ** (on-call) *********************** but they remained and finished the job.LeafGuard Holdings, Inc
Date: 12/03/2024
We are working with the customer to resolve the issue. The job was priced appropriately and she was given discounts based on the scope of her work.J. K.
Date: 01/28/2025
This is a clear case of Elder Exploitation of a 76-year-old widow and I fear others have been exploited. There were only 18 hours from signing to installation, so I complained by phone. Leafguard ignored the *** Cooling Off Rule of three days not providing me time for the other scheduled estimate. My cell phone log and images saved has all the time/date and contacts' names, and phone numbers over that short two-day period. Signing took place on the high-pressure salesmans small cell phone window with my fingertip, tablet not working, and no actual papers or legal documents I never saw any of the 18 pages of their legal agreement until it was emailed to me later. The reduced rate of $14,309.28 is still absurd when a competitive price would be $3,000. Litigation is ahead along with social media complaints to warn others.LeafGuard Holdings, Inc
Date: 02/11/2025
We are working with the customer to resolve the issue. The job was priced appropriately, and she was given discounts based on the scope of her work.J. K.
Date: 02/19/2025
$18,000 for a 3-bedroom home with a garage beneath was NOT priced appropriately. This particular **********, PA business has a 1.47/5 customer rating, with 259 complaints closed in the last three years, and 76 complaints closed in 2024. And yet, the BBB provides an A+ rating! With the direction from the State of *************************************, over the past two months, I am now employing our family attorney and considering hiring an Elder Abuse Attorney to settle this highway robbery. This salesman I let in my home has an arrest history, and supposedly gave me the best price reductions by filling a Pittsburgh Food Drive bag with all my Thanksgiving pantry items. Sadly, since I was not a Vet, I was not eligible for further price reductions. This company division should lose its licenses - in ************ and *************!Review fromCindy W
Date: 11/16/2024
1 starCindy W
Date: 11/16/2024
While the quality of the product looks nice, my fathers failed after the first huge rain storm, the downspouts were full of leaves. The product sounds great, especially to the elderly, to keep them off ladders and reduce a fall risk. The company has an overpriced product and has an extremely high sales pitch to buy now as they dont want you to think about it. It was about $15K (cost reduced) on a simple ranch house. They will offer a gift card for a free estimate but fail to deliver on it because they can give you a better deal, after a phone call and you wont receive the card. According to the salesman, it will increase the sales value of your home, I have yet to get confirmation from a realtor this is actually true. You might as well forget about getting in touch with anyone for any type of warranty work, the phone numbers given never mention if you are in contact with Leaf Guard and if you can actually get to a voicemail, you wont receive a return call. There is an e-mail you can reach out to as well; you can forget about that also as they dont respond to that either. The biggest red flag that you will see is; when you sign the contract, they require you to contact them before you file a complaint with the state of ******. I have tried to reach someone for over 2 weeks.LeafGuard Holdings, Inc
Date: 11/18/2024
The Branch Manager spoke with ***** and her Father, **** The downspouts are clogged, and some are leaking in other areas. They were busy this week, but we will see them next Tuesday at 10:00.Cindy W
Date: 11/23/2024
Yes, they have agreed to come out to inspect the gutters, finally. This does not address the issue of the failure to deliver the gift card, I was insured by the manager that I would receive an e-mail with current contact information, I never received that. There has also been no information on regarding the over-priced, sales tactics being used. I'll update after the inspection.Review fromjohn o
Date: 10/22/2024
1 starjohn o
Date: 10/22/2024
Non-stop calls after saying no. We listened to a Leafguard sales bid 2+ hours, there was no price quote until the end. Very high sales pressure to buy the day ofbthe appointment. Very annoying followup calls after we decided against the exceptionally high cost. The Sales Manager has yet to stop calling after we asked him to stop. His name is ***** *******.Very disappointed **** ********, ******LeafGuard Holdings, Inc
Date: 10/23/2024
We have asked the Sales Manager to refrain from calling again.Review fromReginold L
Date: 10/21/2024
2 starsReginold L
Date: 10/21/2024
Sales pitch was fine. I was told during sales presentation they would clear old downspouts in ground. The installers came and they told me they do not. Spoke to the general manager he stated I had to hire a plumber. Stopped the install, called a plumber ******. General manager he would give a ****** credit towards my bill. He did not honor the credit. Installers came back did the job. The rain leaked in between the roof and gutters. Called and complained, they came back to fixe the issue. Have not rain to say the issue is corrected. They left nails in driveway. Had to get my tire plugged because of the nail. Paid a lot for the gutters and was embarrassed that they leaked and the facial board looked horrible too and they corrected them. I chose the higher bid which was them. 2nd thought after all this.LeafGuard Holdings, Inc
Date: 10/22/2024
The new ** called and spoke to the customer and resolved the issue. He also submitted for the refund that was promised by the prior GM.Review fromJosh K
Date: 10/21/2024
1 starJosh K
Date: 10/21/2024
Does not respond to phone calls or text messages. Been calling for weeks regarding an issue and no one gets back to me.LeafGuard Holdings, Inc
Date: 10/22/2024
Thank you for your interest in Leafguard. We have searched our databases for your information and cannot find any records of you contacting us. Perhaps you are confusing us with another company, such as LeafFilter.If you are interested in Leafguard, please call us at 1-800-Leafguard.Review fromJody C
Date: 10/20/2024
2 starsJody C
Date: 10/20/2024
Recently had gutters damaged from Hurricane ****** on 2 Buildings. I called to get a quote for repairs and one of your service guys was at my house the next morning around 7:30 am and took measurements. The problem came with the quote. After a week and a half and having to call twice, I received the quote. To my surprise, Mr. ***** quote me over ********* to replace 110 of guttering. My insurance company had the normal install pricing for all of the approved gutter pricing and was able to prove to me that I was being charged to installation of new gutter systems to both buildings although the quote stated 110. I was instantly suspicious of this quote along with several other family members. I actually thought that this was a reputable company but this experience has proven that they are not.LeafGuard Holdings, Inc
Date: 10/22/2024
This is a leafguard customer and she was quoted our standard rate for leafguard to replace the damaged section. I spoke with the ** of her area and he was already preparing to reach out to her and explain how our pricing works. She is just sticker shocked having bought it a long time ago.
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