Reviews

This profile includes reviews for Lowe's Home Centers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lowe's Home Centers, LLC

  1000 Lowes Blvd Mooresville, NC 28117-8520

  
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  Lowe's Home Centers, LLC

  650 Turner St Auburn, ME 04210

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  Lowe's Companies, Inc.

  500 Executive Blvd Southington, CT 06489-6011

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  Lowe's Companies, Incorporated

  1204 Blakeslee Boulevard Dr E Weissport, PA 18235-8756

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  Lowe's Region 6 Office

  1825 Old Fort Parkway Store 659 Murfreesboro, TN 37129

Review Details

• Review fromGary W

  Date: 04/26/2025

  1 star
  Lowe's service advantage extended warranty is a colossal failure .My Maytag washer quit working on * I filed a claim on 4/15/25 , they scheduled a repair man for 4/21/25 ******** were a no call no show on the 21st. So Lowe's service advantage warranty scheduled a 2nd appointment for 4/23/25 & for a 2nd time repair man was a no call no show I have called multiple times to Lowe's corporate & multiple calls to Lowe's service advantage & can't get a resolution. I've have pleaded for help & remind them I have paid for a contract / extended warranty, & that I need a washer i have talked with magament they even suggested i call the repair *** I told them that's their job my paid for contract is with Lowe's not some repair man! Although I have in fact made calls to their repair man & left messages because they don't answer, but to no avail & no response from repair ***** after the 2nd no call no show from there repair man all Lowe's would do is schedule me for a 3rd. appointment with a repair man on 4/29/25 that ends up being 2 full weeks for the initial warranty claim WITH NO WORKING WASHER. I told Lowe's that's ridiculous that they should have better customer service than that . I even went to the local Lowe's store & asked management for help******** called Lowe's service advantage & get the same results of (I'm sorry for your inconvenience we can schedule a 3rd appointment with a a repair *** If you like). The local Lowe's store manager even asked well how many no calls no shows from a repair Company does the customer have to suffer through b4 you make this right & just replace the none working washer & the warranty department wouldn't give an answer! Meanwhile we have no working washer Maytag at that, & no results from Lowe's! Or even an attempt to stand behind a product & service they sell .. Lowe's corporate has been no help at all, its unacceptable for a company that size to basically do nothing to honor a warranty contract & make this right DISGUSTING.

• Review fromAlex G

  Date: 04/24/2025

  1 star
  Lowes in ******* on ********** is the worst. I have been buying there for over 15 years and service has been declining along with product. Everything I have been buying from them doesnt work but abt 45 days then it breaks and they want return it or discuss the issues with it not can they find your receipts documenting you bought it. I bought a lawn mower because the previous lawnmower I bought from them didnt work. I changed brands and paid more thinking it would be worth it but H*** after 4 uses and storing it away for this ******* use it want say a word. Its a Toro mower that states its guaranteed to start on the label which is a lie. Now I cant get any help from the store or over the phone . I asked for the store mgr and the clerk said she didnt know his name she thinks its *** something then put me on hold and never came ******* so mad at this point I may file bankruptcy and not pay lowes nothing for my ast purchases since they have screwed me on so many purchases , but I want buy anything else there without resolution .

• Review fromJillian G

  Date: 04/24/2025

  1 star
  I appreciate that the issue is finally being addressed, but I wish I had gone with a different company. I renovated my first home, and the last step before moving in was new floors. They were installed and looked greatat first. But within six weeks, I noticed the planks separating, and I had to call Lowes.They sent someone out and assured me it was 100% fixed. A few months later, the exact same issue returned in the same spot. They needed to order materials, and after weeks of silence and follow-ups, I was finally scheduled, only to be told the morning of the appointment that the contractor was sick and I had to reschedule.Eventually, the contractor came back and again reassured me it was permanently fixed. This time, though, they added a transition piece in a doorway that wasnt there beforesomething I really didnt want, but I accepted it just to get the issue ************* forward a few months, and not only is the same problem back, but it's now spreading across multiple areas. Another appointment was scheduled, and once again, the day before, I received a cancellationthis time due to the contractor having unforeseen issues on another job.Finally, a different contractor came to assess the situation and said everything needed to be redone. That meant moving all my furniture and boarding my petssomething I had purposely tried to avoid by getting floors done before I moved in.Then, on the day of the installation, after rearranging everything and spending extra money, I got a call at 10 a.m. saying it was canceled again b/c the installer was in an accident. I understand emergencies happen, but this was the third last-minute cancellation, and its affected my job, my schedule, and my credibility. In short: the process has been a nightmare. Ive tried to stay patient and flexible, but this level of disorganization and lack of communication is beyond frustrating and unprofessional.

• Review fromPATTI S

  Date: 04/22/2025

  1 star
  We purchased a stove from Lowe's on 4/18/25. It was delivered on Saturday 4/19/25. As I tried to cook dinner that evening, it was apparent that the control panel was malfunctioning, I called Lowe's immediately. The person in appliances asked me to call Monday morning 4/21/25. My husband called and talked to the assistant manager ***** who said he would arrange for the stove to be picked up and a new stove to be delivered on 4/22/25. The mal-functioning stove was picked up, but the delivery person did not have a replacement stove to leave. They only had instructions to pick up the original stove. After going through endless recorded messages, I was able to talk to someone at Lowe's. They will issue a credit to my account and I can order another stove. I have to start all over again and then be at home again waiting on a delivery of a stove. I will not purchase any future appliances at Lowe's.

• Review fromKierrhia K

  Date: 04/22/2025

  1 star
  0/10 highly dont recommend they put me thru a horrible experience and I still need my money back for the unacceptable charges that was already paid for. I was set to get my washer and dryer I picked out at the store paid for and hookups April 2nd then april19th was delivery and the day came they were bringing 2 washers with 2 washer hookups. I called them they stated I never purchased a dryer, they stated they swapped it out for the dryer never got the washer that day. They stated everything will come Monday so when Monday came I didnt get the washer I got the dryer. The young man that hooked it up didnt understand why I didnt have a washer so when he called he asked them about it and they told him he was not supposed to hook up my dryer just drop it off in my apartment. So being the nice man he was he went in and hooked it up because the people that was bringing the washer was not going to hook it up either. This was so frustrating and cost me additional money after moving. Then Tuesday comes they finally delivered my washer and all I got was Im sorry for the inconvenience!!! Wow! Horrible! I will never do this again and this is my first purchase from them

• Review fromThomas H

  Date: 04/21/2025

  1 star
  This store did not follow return procedures stated by the company

• Review fromC. S.

  Date: 04/20/2025

  1 star

  C. S.

  Date: 04/20/2025

  Premier Services Group is the installation partner for *****. They are a contractor who sub contracts out work. They have terrible communication, and they do even worse work. I purchased a door with professional installation from Lowes. What I got was a defective door that was still installed by ***. The weather stripping was damaged and the installers didnt say a word. They also left spray foam insulation sticking out of every corner of the door and scratched my new k*** because they didnt install it properly. The installers also left scuffs on my door, and didnt center the door in the opening, so I have excessive shims on one side of the door. They also send their own installers to assess the complaints about the work, so essentially they get to QC themselves. The installer who left my damaged and scuffed door in place was the same guy who came back to ***** the damage. No apology, no sorry for mistake. When I asked who was replacing my door handle that he damaged, he said it was Lowes problem. Premier Services Group relies on the fact that they have a built in customer base through Lowes, so customer service and quality work is not something they worry about since Lowes will keep feeding them business. I wish I had never done business with Lowes installation services. The owner of the company came out to do my door measure and didnt mention his measurements were completely different than the contract I signed with *****. He also said I would be getting a custom door even though there was an almost 2 inch gap all the way around the frame in the rough opening. This company is a joke.

  Lowe's Home Centers, LLC

  Date: 04/23/2025

  ***********, I apologize that the installer did not notice the damaged product until he was already installing the door. Unfortunately this was a manufacturer defect and not an installation related issue. I am aware that you canceled your purchase and were happy that the door was removed from your property. Thanks,

  C. S.

  Date: 04/25/2025

  Even if it was a manufacturing defect, the installers should have noticed and reported the issue instead of leaving and pretending not to see it. This also doesnt address the issues with damaging the door handle and poorly installing the door in the first place. When the door was removed, I also discovered the installer did not put down a moisture barrier or sealant under the door, so over time moisture would have eventually damaged the door.

• Review fromKim P

  Date: 04/19/2025

  1 star
  Purchased a ***** tool over the weekend. Opened and placed in my tool belt for work on Monday. Tool kept shorting out, purchased another from another business to get through the work week. Took the broken tool back and would not refund the money nor replace with the same tool as I did not keep the receipt. I do not believe most working construction men want excess garbage in their tool belt. 30 bucks now because they sold me a non working tool. I was almost made feel as I did something wrong since I paid cash.

• Review fromPaul V

  Date: 04/19/2025

  1 star
  Don't buy from lowes I bought lumber to build a deck and not even 2 months a ***** dollar deck look like garbage and can't stand to look at it reach out to lowes customer service and also the store mangers about it and they wouldn't do anything to help me so I'm telling my friends and family not to use they because of bad products and don't stand by what they sell

• Review fromMartin T

  Date: 04/18/2025

  1 star
  Ordered same day delivery water heater. Two days later it still hadnt arrived. The third day I called to get delivery status and the customer service *** said the order had been cancelled by someone in delivery without ever contacting me. I had to go through reordering the water heater again for same day delivery. The day is nearly over and Ive heard nothing from the delivery people. Very poor service and communication.