Reviews
This profile includes reviews for Bass Pro Shops's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 113 Customer Reviews
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Review fromRuss D
Date: 04/22/2025
1 starRuss D
Date: 04/22/2025
0 stars is more true. Bass Pro Shops is somehow still in 1900s before the internet was invented because they somehow allow you to place an online order, for an item not in stock, and they wont tell you until a week goes by of it saying it is shipping to your house between 9-11 PM every night. Pure autism in every way.
Bass Pro Shops
Date: 04/23/2025
Hi ****. Thank you for reaching out. We are very sorry to hear about your experience. We will be having a member of our team reach out to get this resolved.Review fromDanielle V
Date: 04/01/2025
1 starI’m beyond upset and frustrated with Bass Pro Shops and their complete lack of communication! Since October of LAST YEAR I have been trying to get in touch with their corporate office about an issue THEY caused when my husband and I visited one of their stores. That visit led us into a nightmare of a timeshare with Bluegreen Vacations, and it has been downhill from there. I have sent emails, written letter, even mailed one directly to their corporate office outlining my concerns and asking them for their guidance. I got NOTHING. Not one response. It’s now March in an entirely new year, and still nothing. That speaks volumes about how they operate and how it makes me feel like they care very little about their customers. This timeshare situation they have tied to is financially destroying my family and I. All I’m asking for is for Bass Pro to take some responsibility for it and refund us the money we are drowning in because of this poor partnership. We have been able to use the timeshare just three times since we purchased but every year they demand more money for maintenance fees. Fees that keep going up and mind you, which we were NEVER told would happen. They specifically said those payments would stay the same, even when it is passed down to our children now that’s another lie that we were fed. Who in their right mind would want to saddle their kids with this kind of burden? The fact that Bass Pro Shops hasn’t even had the decency to respond to me is insulting. I have given them ample time to show basic respect and they have failed! Over and over again. This mess started because of them yet here I am left in the dark, and stuck with the forever long ongoing issues. Take accountability and make it right because this is beyond unfair. Absolute disappointment doesn’t even begin to cover how I feel about this situationReview frombrian k
Date: 02/16/2025
3 starsbrian k
Date: 02/16/2025
Dear Bass Pro - How could you allow this to happen to your customers! Why would you allow ********* VACATIONS in your store to prey and scam your shoppers! We will no longer be shopping at your store because if it wasnt for your partnership with *********, we wouldnt have been scammed into purchasing this worthless Timeshare! This all started when a Bluegreen *** approached us and offered us a mini vacation for $200 if we attended a meeting at a location of our choice. It sounded harmless so we accepted the offer.We decided to attend the presentation in *************** in *********. We didn't know it was a timeshare until we made our reservation right before the year was up and then we figured it out. If we cancelled after we made the reservation they were going to charge us a fee. We were deceived from the beginning. We were allowed a 4 night stay but we only ended up staying for 1 night after the presentation because we were upset that we fell for their pressure in buying. I can go on and on and tell you how Bluegreen scammed us, but the reality is, we wouldnt have known about Bluegreen had we not gone to Bass Pro to shop that day. We would like to warn others to stay away from the Bluegreen **** if you are approached because we were misled, lied to, and they misrepresented the product they sold us. We were scammed into purchasing this timeshare and Bass Pro Shops should stop opening their doors to the Bluegreen Scammers.Bass Pro Shops
Date: 02/18/2025
Hello. This isn't good to hear. A member of our team will be reaching out to you shortly to discuss this with you.Review fromSheri R
Date: 12/31/2024
1 star****** ****** and his rich friends need a ****** in life. They treat the employees horribly. They think they are above everyone because they are rich! He has millions and you get treated better and better pay working at *********! Worst place to work! (I have not ever worked here, but know of plenty that have!)Review fromMatt B
Date: 12/03/2024
1 starWe attempted to order a Black Friday ad compound bow for our son early the week of Thanksgiving. We were told by the store *** that this is a Black Friday sale only and there should be no problem ordering it on Friday. I ordered the item at sale price at 5 am on Friday. There were no availability issues when doing so. I was notified via email Monday that the item was not available and my order had been cancelled. We called the customer service number on Tuesday and was told there was nothing they could/would do. This is ridiculous and unethical to advertise items as available, sell them as available and cancel them when the website clearly still shows them as available. I can only speculate this is a situation of having limited stock, not updating your website with product counts in realtime and selling product you don't actually have for the purpose of attracting buyers instore and online for sales/promos. As a result of this, I am returning the other items I purchased and *** is now paying return shipping for those large items. This is deceptive sales practices and customers shouldn't be treated so poorly.Review fromLashana L
Date: 11/17/2024
1 starUnprofessional n disrespectful to someone that cant read or write well ! Its against the law to not make accommodations for disabilitied people not embarrass themReview fromJOSEPH G
Date: 11/04/2024
1 starJOSEPH G
Date: 11/04/2024
Visited Bass Pro in *******, ******* on 04NOV24. I was advised that when purchasing a firearm magazine that I was required to show ID to prove I was an ******* resident, which I am. I asked why they needed my ID and asked if it was state law. I was told verbatim, "Well, We get a lot of Illinois residents and they cant have over 15 round magazines so thats why we need to see ID". Magazines are not regulated interstate commerce. There is no age restrictions for purchasing magazines. We are in ******* where there are no requirements to purchase this whatsoever. Make it make sense. As an Indiana resident of adult age this is ridiculous. Its not the stores job to police state residents to make sure they're not from ********.Bass Pro Shops
Date: 11/05/2024
We are very sorry to hear about this experience. A member of our team will be reaching out to you.Review fromRobin H
Date: 10/30/2024
1 starI placed a on line order but never got the order when I called them they said they would refund my money in 7 to 10 days. It did not take them that long to get my money so why does it take that long to get it back? I may not order from them again.Review fromLeonard B
Date: 10/28/2024
1 star******* pushes USA and all that but yet uses foreign operators now overseas instead of Americans another liberal corperation!!!!Review fromRobert B
Date: 10/27/2024
5 starsRecently I went to bass pro in ****** ga. Looking for a cross bow because after open heart surgery recently I can't pull back my bow anymore. As i entered i was greeted very warmly by a lady named ***** ** who offered her assistance with anything i needed. This little lady is amazing! She took to everything i was in search of found me several promotions and got me my credit card activated and even offered assistance getting my merchandise to the truck! Yeah I kept her busy for a couple of hours. Thanks bass pro for ***** **
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