Complaints

This profile includes complaints for Bass Pro Shops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bass Pro Shops has 164 locations, listed below.

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  Bass Pro Shops

  2500 E Kearney St Springfield, MO 65803

  
• 

  Bass Pro Shops

  5000 Bass Pro Blvd Leeds, AL 35094-8300

• 

  Bass Pro Out Door World

  2501 Bass Pro Dr Grapevine, TX 76051-2009

• 

  Bass Pro Shops Outpost

  1000 Bass Pro Drive Chattanooga, TN 37412

• 

  Bass Pro Shops Outpost

  639 Camp Jordan Pkwy East Ridge, TN 37412-4250

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially placed an order online for a firearm to be picked up at the ************* location in ***************, once the order was ready to be picked up (04/14/2025) I drove 30 minutes to pick up the firearm, upon arriving one the employees behind the counter of the firearms department looked anything but thrilled to help me while standing there, I was here to conduct business not waste any of their valuable time, as they made me feel. When I was finally being helped the store associate mentioned that I could not pick up the firearm in question due to me not having my current up to date address listed on my ID. I understood and left without any issue. When I got home I went ahead and read through the entire firearm pickup guidelines listed online and in the pickup confirmation email not once but twice to make sure I had all necessary documents needed to pickup my order the next day, the alternate documents I provided on 04/15/2025 was a Utah state vehicle title and my Utah vehicle registration both being listed as acceptable documents according to the online and email firearm pickup guidelines. When I arrived the next day I was told by two associates that those documents were not valid. I expressed my frustration in a polite and professional manner. And they did not offer any solution or advice whatsoever to remediate this situation. I had a few second thoughts when I initially chose this specific store for pickup, as I had read an alarming number of ****** reviews which stated discrimination. I have no doubt in my mind that I was racially profiled. Unfortunately in this case, I count with education, time and the legal resources to pursue further action to make this right not only for me, but for all the other people that have been mistreated because of the color of their skin. I hope to hear back from someone that takes this matter seriously before I pursue legal advice and action as well as begin reaching out to other affected individuals.

  

  Business Response

  Date: 04/17/2025

  We are reviewing the situation and will contact the customer.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bass pro shop has given out gift cards with a expiration date. in the state of ct gift card has no expiration

  

  Business Response

  Date: 04/17/2025

  We have contacted the customer for additional information.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details:Date of Transaction: 03/02/2025 Purchase of New Firearm: Kimber K6 *** #RV112203 Purchase Price: $969.99 ISSUE: Gun is damaged and appears to be used rather than new Confirmation from KIMBER America: This gun was sold to Cabela's on May 09, 2024 (nearly 1 year ago). This is a very long time to be considered a "new gun".

  

  Business Response

  Date: 04/14/2025

  I spoke with Mr. ****** some time ago and assured him the Firearm in question is new and was never transferred to another customer prior to him per our electronic bound book. The Firearm was acquired directly from Kimber on 5/13/2024 and then disposed to Mr. ****** on 03/02/2025. During my conversation,I offered Mr. ****** a full refund as well as discount towards another Firearm of his choice for his inconvenience. I can also offer him a $100 gift card for this inconvenience 

• Initial Complaint

  Date:04/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Bass Pro Shops / Cabela's Deceptive Trade Practices and ********************* To Whom It May Concern,I am writing to file a formal complaint against Bass Pro Shops (also operating as Cabelas) for what I believe to be deceptive trade practices, poor customer service, and misleading promotions related to online order #W250232322.I placed an online order using a promotional coupon that was accepted by their system. The order was confirmed and remained pending for over 24 hours before being abruptly canceled. After multiple inquiries, I received conflicting explanations:Initially, I was told the cancellation was due to GDPR restrictions despite the fact that I am located in ***************** and used a U.S. address.After follow-ups, I was told the issue was with the coupon being in-store only, though there was no such limitation mentioned at the time of checkout.The company refuses to honor the original pricing or offer compensation, despite the technical oversight being on their end.This lack of transparency, misleading handling of the promotion, and the shifting justifications indicate a pattern of unfair business practices and poor internal coordination. A simple order was escalated into a drawn-out and frustrating experience, with zero accountability taken by the company.I am requesting:That the *** review this matter for possible deceptive trade practices.That Bass Pro Shops be investigated for how they handle promotional pricing and customer complaints.That other customers be warned about these practices.Attached is the full email thread for your reference.Thank you for your attention to this matter.Sincerely,****** ****** Email: ************************** Order Number: W250232322

  

  Business Response

  Date: 04/14/2025

  The coupon the customer was using clearly states "in store only". See the attached add with the information. 

  Customer Answer

  Date: 04/14/2025

  Dear BBB and Bass Pro Shops/Cabelas,

  Complaint: 23194837
  
  I have reviewed the business' response and am rejecting it because:

  Thank you for your response regarding my complaint.
  
  However, I must respectfully reject the explanation provided, as it does not adequately address the issue at hand.
  
  While I understand that the coupon may have been intended for in-store use only, the image provided in your response does not clarify this. It does not reference the specific coupon code I used, nor does it provide a clear link between the flyer and my order. It appears to be a generic promotional graphic and could apply to any number of campaigns it does not prove that the coupon code applied to my order was in-store only.
  
  Additionally, my core concern remains unresolved:
  
  1. The order was placed online and accepted by your system with the coupon applied. If the coupon was truly in-store only, your checkout system should have flagged or rejected it this is a system oversight.
  2. When the order was canceled, I was not informed that it was due to the coupon being ineligible. I was given a vague or misleading explanation. Had I known the real reason, I would have canceled the order myself and simply reordered the item at the correct price.

  
  Therefore, I request the following resolution:
  
  1. I am willing to repurchase the item at the original discounted price from my first order.
  2. If Bass Pro Shops believes the coupon was in-store only, you are welcome to show clear evidence linking the coupon code to that restriction. Without that, I believe honoring the original discounted price is a fair resolution.

  
  I appreciate your time and consideration and hope we can bring this matter to a satisfactory close.
  
  Sincerely, 
  ****** ******

• Initial Complaint

  Date:03/31/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 24, 2025 I purchased two items online from Bass Pro Shops. One item arrived by *** Ex on March *******, the other item did not arrive. I was sent an expected delivery date of March 27, 2025, it did not arrive on that date. I was sent another expected arrival date of March March 28, 2025, it did not arrive on that date. I contacted Bass Pro Shops via live chat which provided no information or resolution. That representative aske me to wait until March 31, 2025 for delivery. It did not arrive on that date. I contacted customer service and was given no resolution, but was asked to wait until April 3, 2025. During these days I have been checking the tracking and it only shows that the item was picked up by **** on March 25, 2025, no other information is available.

  

  Business Response

  Date: 04/01/2025

  The package was lost in transit. We are refunding the customer ********** item is now out of stock.

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:03/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my frustration regarding the unexpected cancellation of my recent order without any prior notification or explanation. I had purchased a jacket and hat at a heavily discounted price, only to later notice that the price had changed again. Despite both items remaining in stock for two days following my purchase, my order was canceled without any communication from your company.I never received an email or notification regarding the cancellation, which is unacceptable customer service. It appears that my order may have been canceled due to the price at which I purchased the items rather than any legitimate stock or fulfillment issue. If this is the case, it is highly concerning and raises questions about fair business practices.

  

  Business Response

  Date: 03/31/2025

  We sent an email on 3/29 to notify the merchandise was out of stock. We were able to reorder part of the order on 3/30 at the sale price and customer was given a $20 off code for his next order.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed into buying a vacation package in their store and they continue to do business with these frauds. Since Bass Pro Shops facilitates these con artists, Id like them to refund me the $200 that I got conned out of.

  

  Business Response

  Date: 03/31/2025

  We will check on this and contact the customer.

• Initial Complaint

  Date:03/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Bass Pro Shops due to their lack of transparency and unfair business practices regarding online order fulfillment and refunds.On 3/23/2025, I purchased an item through the Bass Pro Shops website for in-store pickup, taking advantage of a $10 online discount, I paid $130. Before placing the order, I confirmed that the item was in stock at my local store. However, after five days without receiving a pickup notification, I contacted customer service and was informed that the item was being shipped to the location even though the item was in stock at the store. I was then told that the shipment was delayed by 1 to 2 ******** this point, I requested to cancel my order since I could not wait that long, but I was informed that Bass Pro Shops system does not allow order cancellations. Instead, I was told that my order would be placed on a list for cancellation only after the store received the shipment, meaning I would not receive my refund for at least 1 to 2 weeks.This is completely unacceptable. Bass Pro Shops knowingly held my money for an extended period without providing the product I paid for, and they failed to communicate any of this at the time of purchase. Had I known any of this, I never would have placed the order. Now, not only am I left without an essential item for work, but my money is tied up, preventing me from purchasing it elsewhere.This lack of transparency and refusal to process timely refunds is a deceptive business practice that takes advantage of customers. I am seeking an immediate resolution, including a full refund without further delay. Additionally, I urge the BBB to investigate Bass Pro Shops online order policies to ensure that other customers do not fall victim to these unfair practices.

  

  Business Response

  Date: 03/31/2025

  Order arrived at the store on 3/28, 5 days after the order was placed. We will issue a full refund.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are now on our 2nd 800SX after our first 800sx was a lemon and dangerous. I was also talked into buying the extended warranty for our 800sx, told how it was a great deal, but recently when an axel broke and I called multiple locations looking for the part and hopes of a repair. I was told parts were back ordered and wouldnt have them for a couple months and repair would happen till even later.I was given the part number and then I went online and entered the number in ****** search. Found the exact matching parts ordered them and had them overnighted. I had plans for our 800sx and NEEDED IT, so a great friend is helping me. It really stinks that I paid a lot of money for an extended warranty that is worthless. Customers beware, if you buy a **********************, you better have somebody who's a good mechanic because you aint gonna get help from tracker or Bass Pro.

  

  Business Response

  Date: 03/28/2025

  We will review and contact the customer.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a fishing reel and rod from your store, but unfortunately, I encountered an issue with them. When I attempted to return the rod, my request was denied, and my warranty claim for the reel was also rejected. I am reaching out to seek clarification and a fair resolution to this matter.The rod was well within the return policy timeframe when I attempted the return. I am unsure why my return was denied, as I followed all necessary procedures. Additionally, I believe the reel should be covered under the warranty.

  

  Business Response

  Date: 03/28/2025

  We will contact the customer for more information.