Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express Scripts has 173 locations, listed below.

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  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

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  Accredo Health Group

  2 Boulden Cir Ste 1 New Castle, DE 19720-3492

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  Medco Inc.

  653 Kingsley Ave Orange Park, FL 32073-5467

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  Merck-Medco RX Services

  PO Box 747000 Cincinnati, OH 45274-7000

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  Express Scripts

  8111 Royal Ridge Pkwy Irving, TX 75063-2820

Review Details

• Review fromBarbara C

  Date: 04/26/2025

  1 star
  They denied a refill of my medicine due to required Patient Level Authorization which is a form my doctor has to complete. We did this when we first switched to them but now apparently we have to do it for every refill. This is not only inconvenient but redundant as my doctor has already approved by writing the prescription. They make sure you get to talk to a pharmacist so you will know the symptoms of withdrawal and are quick to say you can always pay out of pocket. Very bad experience

• Review fromJennifer R

  Date: 04/24/2025

  1 star
  Express Scripts is an absolute scam. They take money out of my paycheck every week for insurance, but when it comes time to actually cover a medication I needthat two doctors have prescribed and confirmed I qualify forthey deny it. Not once, but twice. Now Ive been diagnosed with sleep apnea, and I could literally die in my sleep, but they still wont approve Zepbound, a medication that could help save my life.They hide behind red tape, give you the runaround, and make the process intentionally impossible. Its clear they care more about profit than peoples lives. Whats the point of insurance if it doesnt cover the treatment your doctor says you need? This isnt healthcareits a joke. And not a funny one.Avoid them if you can. Theyre not in the business of helping people. Theyre in the business of denying care.

• Review fromLa Q

  Date: 04/19/2025

  1 star
  off bat. ****** especially if you have prime. My prescription with amazon will be here in 2 days vs a month with express scripts. They were upset that I transferred my prescription to ******, they denied the transfer at first. Then tells me to send their prescription back once it arrives. I had to pay for the prescription with ******, it was affordable because I have prime. And at least I know Ill arrive.

• Review fromMaya M

  Date: 04/18/2025

  1 star
  If I could give them 0 stars, I would. I am astounded by the incompetence of this entire organization. My medication accidentally got returned to Express Scripts (which I'll admit was the fault of my own and ****** but when I found out it was returned on 4/14, I called them and they PROMISED it would be express-shipped out to me in 1-3 days. I called the following day to be certain that the medication was scheduled to be sent out. The woman had an attitude with me and told me it was in the process of being reshipped. ****. I called AGAIN on 4/18 just to confirm it had been shipped since the tracking number said it was still with Express Scripts in f****** ******* (I live in ********). The woman on the phone, ******** in *****, **, told me that not only had my medication NOT been shipped, but they had NO RECORD of me asking for it to be reshipped, despite having spoken to two separate people who assured me the medication was going to be reshipped. THIS COMPANY IS RIDICULOUSLY INCOMPETENT. (Not to mention how ****** up it is that on a good day, it takes them 14 days to process and ship my medication.) ******** in *****, AZ was wonderfully patient with me and assured me that she handled my claim correctly and that the medication would be re-processed and shipped with express 1-day shipping. The only reason I deal with this company is that they are the only pharmacy in-network that carries my medication. If I switch insurances, I will NEVER deal with this company again! If you have the choice not to deal with these people, DON'T! Again, ******** was the only saving ***** of this god forsaken company. Thank you for dealing with me so patiently and (hopefully) resolving other people's f*** ****

• Review fromSarah S

  Date: 04/17/2025

  1 star
  I would truly leave 0 stars if I could. I just paid a lot of money to reach my deductible on some medicine that I NEED. Called three times and spoke to three different supervisors because I have already had experiences getting wrong information. All 3 told me going forward because my deductible is met my prescription is $30 going forward. Not surprised but SO UPSET, go to pick it up and its $300. Call again and get a very rude lady as Im crying on the phone because I cant afford this who has no empathy and just says sorry the supervisors were all wrong. This place is absolutely terrible and would never ever recommend using their services

• Review fromSteven G

  Date: 04/13/2025

  1 star
  You can never get into the account online! It sucks!

• Review fromDwight O

  Date: 04/12/2025

  3 stars
  I used to get meds from CVS. But I thought it'd be easier to get them mailed with Express Scripts. But their refilling was not consistent. Plus I started getting duplicated med from CVS and Express Scripts. ES never told me to cancel my current distributor.I've decided to delete me account and just pick up meds at ***.

• Review fromChristy G

  Date: 04/09/2025

  1 star
  ****** is always changing policies, they can't just leave stuff alone. This is by far the worst decision they have made making us go through express scripts..I can't get my prescription that is usually easy to get even though my ** is requesting I'm on it. This company doesn't have their s*** or website together. It's ridiculous. If something is working fine, leave it alone TARGET. I do not recommend express scripts. Been on the phone with them all week, I just gave up.

• Review fromElizabeth C

  Date: 04/08/2025

  1 star
  Horrible experience dealing with this pharmacy. If your insurance allows you to use another company, DO IT. Took six weeks to get one prescription filled due to their complete incompetence

• Review fromMindy K

  Date: 04/06/2025

  1 star
  If I could choose zero stars, I would. This company is so incompetent, it's unbelieveable. I missed doses so many doses of of my biologic, I had to switch medications. Every phone call they would promise it would "ship in 2 days." ******* alert: it never did. Even after we escalated the case to a supervisor. They promised to make sure the medication shipped and would call me to confirm. I never heard a word. The phone representatives are rude and cold. The last one I talked to had a smoke detector beeping a low battery tone throughout our phone call. Really professional. She told me she "couldn't even hear it, but people kept mentioning it to her."Now I have been trying to get a receipt showing how much I paid, for my co-pay assistance program. I have made 3 phone calls. They've told me they've emailed it and mailed it, and I have still not received anything. I have a $7,000 bill due soon that would be covered if I can get this receipt. They do not care one bit about their customers. I would not recommed them to my worst enemy.