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Business Profile

Athletic Apparel

Rally House

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Athletic Apparel.

Complaints

This profile includes complaints for Rally House's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rally House has 185 locations, listed below.

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    Customer Complaints Summary

    • 50 total complaints in the last 3 years.
    • 48 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Christmas gift (World Series commemorative glass for $24.89) on December 9, 2024, which was 3 days before their cutoff to have the product arrive by Christmas. On December 20, I noticed that my order was still in process and not shipped. I tried contacting them in four different ways over the span of 2 days. I emailed, used their text system, left a facebook message, and their online chat function. Each instance ended with an auto-generated message saying to leave my number, and they will get back to me ASAP, except the Facebook message which was never returned. It's been close to 2 weeks, and I've heard nothing from them. They totally ghosted me after taking my money.

      Business Response

      Date: 01/15/2025

      Thanks for choosing Rally House, it looks like you were able to get this resolved with an agent.  Please reach out if you need anything else.

    • Initial Complaint

      Date:12/30/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order December 5, 2024 for three items, two shirts and a coolie. Received the coolie on December 9, 2024 in a separate shipment while the other part of the order never shipped. The USPS tracking number provided stated a label was created and awaiting product. Rally House never provided an email stating the second shirt shipment ever shipped. Have tried for two weeks communicating the issue via Rally House Customer Service via Text/Chat box as the provided service phone number does not answer calls. The online customer service process has not responded after repeated attempts to either receive the order or refund my purchase. The tracking information and packing slip (see attached) state clearly the partial order was incomplete and have not shipped from Chicago. Just want the order completed or refunded at this point.

      Business Response

      Date: 01/12/2025

      "Thanks for choosing Rally House, it looks like you were able to get this resolved with an agent.  Please reach out if you need anything else

      Customer Answer

      Date: 01/12/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:12/29/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two shirts on December 20. I paid $14.99 for expedited shipping which was supposed to ship on or before the 23rd. The item STILL shows that UPS doesn’t not have possession of my package. I have tried to contact customer service various ways with absolutely NO luck. I want to cancel this order. I don’t need the items anymore because the game I was going to was 2 days ago. I also want my entire amount I paid refunded. I paid extra for shipping and the items obviously haven’t even shipped, I definitely want a refund for that too. What kind of terrible customer service is this? Order number ********.

      Business Response

      Date: 12/30/2024

      Thanks for choosing Rally House, it looks like you were able to get this resolved with an agent.  Please reach out if you need anything else

      Customer Answer

      Date: 12/30/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

      Sincerely,

      ********* ********

    • Initial Complaint

      Date:12/27/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 12/13/2024. It was “shipped” the same day supposedly. No tracking was available for days. Unfortunately, they address the package incorrectly. So then I got notices that is was undeliverable and would be returned. Since then it has bounced around various shipping facilities and is supposedly on its way to me. The problem is, no one will respond to the phone, recommended text or call back. So there’s no way anyone could have corrected the problem. 6 days of trying to communicate with them. No answer, no response. It’s clear they are not committed to resolve it this issue.

      Business Response

      Date: 12/30/2024

      Thanks for choosing Rally House, it looks like you were able to get this resolved with an agent.  Please reach out if you need anything else.

    • Initial Complaint

      Date:12/23/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 12/2/2024 at 835Am in order to get the items delivered before Christmas. I get notification on 12/6/2024 saying the order has been delayed and to give them an additional 3-5 days, and i finally get an email December 20th ((14 days later) saying the order has finally shipped. However the email that was sent doesn't provide a tracking number it just says "in.prod." i started a chat with their bot and was told someone would contact me at my number within 4 hours, it has been 24 hours. I call their number and the automated machine makes it impossible to talk to a live person. as of 12/23/2024 I have no update on my order, no tracking information even though it was "shipped" on the 20th and I cant get in contact with anyone due to their automated system.

      Business Response

      Date: 12/24/2024

      Thanks for choosing Rally House, it looks like you were able to get this resolved with an agent.  Please reach out if you need anything else.

      Customer Answer

      Date: 12/24/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:12/23/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product from this company, I was charged for it, but only received part of the order, though they say the entire order was shipped and delivered.

      Business Response

      Date: 12/23/2024

      Thanks for choosing Rally House, it looks like you were able to get this resolved with an agent.  Please reach out if you need anything else.

      Customer Answer

      Date: 12/23/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:12/19/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an order of 4 pint glasses delivered on 12/18/24. Two of them arrived shattered. I had also paid for expedited delivery. On both 12/18 and 12/19 I reached out to the business via text (their recommendation), chatbot (also their recommendation), email (also their recommendation), and phone (they required I leave my phone number for call back, which never happened) including pictures, with no response. I’d either like a refund or 2 more pint glasses shipped to me via expedited delivery and packed well for shipping. These were very expensive pint glasses and I deserve someone to reach back out to me with a resolution.

      Customer Answer

      Date: 12/20/2024

      After receiving my complaint from the BBB the company reached back out to me and issued me a refund, so I’m all set now. Thank you!

    • Initial Complaint

      Date:12/18/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 hats to be shipped to my local store. It is about a week later and it is still processing. I have called and texted numerous times and cannot get a human. The one time someone called back was during dinner so I did not get to answer. The number they left was the main number. At this point I would like it shipped to my home

      Business Response

      Date: 12/30/2024

      Thanks for choosing Rally House, it looks like you were able to get this resolved with an agent.  Please reach out if you need anything else.

    • Initial Complaint

      Date:12/16/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called in multiple times regarding the following issue, tried to chat with someone, and have sent an email and still have not gotten to talk to a representative (been on hold this last time for over an hour): I had a problem with my order. Order number: ******** The item I am needing replaced is STYLE: ********* NIKE DETROIT LIONS MENS BLUE THERMA HOOD. It has a marker spot on the right shoulder near the back of the garment.

      Business Response

      Date: 01/13/2025

      Thanks for choosing Rally House, it looks like you were able to get this resolved with an agent.  Please reach out if you need anything else.

      Customer Answer

      Date: 01/13/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory enough to me. They finally relied to an email that I had sent by finding an email address on BBB.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:12/13/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two distinct youth jerseys for ****, Detroit Lions, I received only one of the jersey’s in the wrong color and they have been unresponsive to my emails and their AI\bot response is an absolute joke!

      Business Response

      Date: 12/24/2024

      Thanks for choosing Rally House, it looks like you were able to get this resolved with an agent.  Please reach out if you need anything else.

    Rally House is NOT a BBB Accredited Business.

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