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Business Profile

Athletic Apparel

Rally House

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Athletic Apparel.

Complaints

This profile includes complaints for Rally House's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rally House has 185 locations, listed below.

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    Customer Complaints Summary

    • 50 total complaints in the last 3 years.
    • 48 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Of the 6 Buffalo Bills glasses I ordered as a gift, 4 were broken or crushed. Because this was a gift no one took a picture of the damage. Rally House refuses to replace the broken glasses. I am asking for the 4 damaged glasses to be replaced. Date of order 12/1/24. ****************************************Order_ID=********Order_BillEmail=****************&Order_BillZip=76006-2790 *** ****** **** ****** **** *****   Arlington, TX 76006

      Business Response

      Date: 03/03/2025

      Thanks for choosing Rally House, it looks like you were able to get this resolved with an agent.  Please reach out if you need anything else. 

    • Initial Complaint

      Date:02/19/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Ordered Super Bowl Eagles Jersey January 28th. They said they shipped it Feb 3rd. Received nothing. Then they shipped out another one Feb 14th. Still received nothing. Then they said it was out of stock. This item wasn’t out of stock when I ordered it. My order was NOT prioritized correctly. I told them I wanted the jersey and I didn’t want a refund. They cancelled my order anyways and refunded it.

      Business Response

      Date: 02/24/2025

      Thank you for reaching out! We very much apologize about your experience! This particular item was only produced with a limited amount of jerseys (given the special superbowl patch). It comes first come first serve up until we run out of the product. We very much apologize you werent one of the fortunate ones to receive the product, but feel well assured that your order was refunded!

    • Initial Complaint

      Date:02/09/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/23/2025 I purchased a $40 XXL Ohio State National Champions Tshirt for my husband at the *********** Rally House location. The shirt ran small and didn't fit. My husband tried to return the shirt to the location with the receipt. He was told the manager said they will not return a "hot item" shirt. Nowhere is this posted in the store nor on the receipt. I attempted to call customer service and left a message to get no return call. So now we are stuck with a shirt that doesn't fit because of a return policy that doesn't exist. This is very poor customer service. Buyer beware... this store does not honor their return policy.

      Business Response

      Date: 02/10/2025

      Thanks for choosing Rally House, it looks like you were able to get this resolved with an agent.  Please reach out if you need anything else.

      Customer Answer

      Date: 02/11/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:02/05/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Nike Creed Humphrey t-shirt on Saturday February 1st for $50.79 by ApplePay through their website. They committed to sending me the correct item, but instead I got an alternate Chiefs item which was not what I ordered and it was fulfilled through the Wichita store through their website--I recieved the shirt on 2/4/2025. I contacted customer service and was told I would have to print off a label and return it to them when it was incorrect on their part to begin with. I now won't have the item I requested in time AND they are telling me that instead of shipping the correct item to me, they are waiting on me to send them back the item before they do anything. They were not accommodating when I said I didn't have a printer and would have to travel to another local town to a UPS store to have them print the label and return the item as well. At this point I now just want a refund which again they said they won't issue until the incorrect item is returned. I now will shop elsewhere with them since I have had this happen with other company's and they will issue a replacement right away as it was their mistake, and the problem was taken care of.

    • Initial Complaint

      Date:02/04/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/18/2025 I returned a product and received a receipt stating the refund for 72.07. I waited until February 1, 2025 and went to the store as I have yet to receive the refund. Customer service stated I it has left their account and was refunded to be that I needed to check my financial institution whom can not do anything for a refund. I then chatted with them on Monday and was told they would check with accounting, no response back for over 16 hours. I then started a new chat on Tuesday 2/4 with being told the money left their account and that is all they will do. I still have not received my refund. I had also returned another item on Feb 1 and receive my refund on Feb 3rd. So my refund should not take this long to get to me. I offered statements to show proof that I have not received it and have gotten no response.

      Customer Answer

      Date: 02/14/2025

      I would like to withdraw the complaint as I have received the refund. 

    • Initial Complaint

      Date:01/23/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased online 3 items December 2, 2024. Shipment promised within 10 days. After several weeks of no change in shipping status I reached out to Rally House and cancelled the order. There was no problem on their end since the order never shipped. Was promised a credit. No credit as of Jan 15th. The original order was $ 119.29 (less -$7.99 and less -$ 37.10) and with applied credits the amount they owe me is $ 74.20. I contacted Rally House again and the agent did indicate that a credit was due. To date I have not received the credit. Today, I received a notice that my order shipped!!!!. I a was provided with an email indicating the order was cancelled, however that does not appear to be the case. The actual credit due is 74.20. I have received a partial credit (on shipping and one item) Email sent Dec 15, 2025 Please do not reply to this email. M-F from 8am to 9pm CST, Saturday 9am to 6pm CT or Sunday 10am to 6pm CT Per your request, you order 9701443 has been cancelled and you have been refunded. Depending on your financial institution, the credit will post to your account in 2-10 business days. Sincerely, Rally House Customer Service ************** **************

      Business Response

      Date: 01/29/2025

      Hello and thank you for reaching out! It would seem one of our management team has been in contact and all refunds have been issued. Have a wonderful day!

      Customer Answer

      Date: 01/29/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** ****

    • Initial Complaint

      Date:01/14/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Defective Hooded Sweatshirt and Inadequate Customer Service. This letter constitutes a formal complaint regarding a defective hooded sweatshirt purchased at *** ********** *** E Granger Indiana and the subsequent unsatisfactory customer service experience I received. On December 19, 2024, I purchased a hooded sweatshirt from your store for $64.99. After wearing the garment no more than three (3) times, the string loop detached from the sweatshirt, rendering the hood non-functional. This detachment indicates a clear manufacturing defect or a deficiency in the quality of materials used in the product. On January 14, 2025, I contacted your store by telephone to report the defect and seek a resolution. The supervisor ****** I spoke with instructed me to bring the defective sweatshirt to the store for evaluation. Upon presenting the defective item at the store, the same supervisor exhibited a dismissive and unhelpful attitude. She made an inappropriate analogy, comparing the defective sweatshirt to a partially consumed gallon of milk, thereby trivializing the issue of a faulty product sold by your establishment. Despite her initial reluctance to assist, and after a protracted and uncomfortable discussion, the supervisor offered a nominal $7.00 discount on a replacement sweatshirt priced at $75.00. This offer is unacceptable and fails to adequately address the sale of a defective product at full price. Under applicable consumer protection laws and principles, the product failed to meet the reasonable expectation of quality and durability for a garment of its type and price. I simply request a full refund for the defective item.

      Business Response

      Date: 01/15/2025

      "Thanks for choosing Rally House, it looks like you were able to get this resolved with an agent.  Please reach out if you need anything else.

      Customer Answer

      Date: 01/16/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:01/14/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a purchase of two jerseys on their website on 12/26. Jerseys were shipped separately. We received one jersey within a week. The second jersey is "lost" according the USPS (correspondence attached below). Value of the jersey is $130. Insurance only covers $100. It is IMPOSSIBLE to get help from this company. The expectation is to use their chat or call the 800 number. Neither is responsive.

      Business Response

      Date: 01/15/2025

      Thanks for choosing Rally House, it looks like you were able to get this resolved with an agent.  Please reach out if you need anything else

      Customer Answer

      Date: 01/15/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ************

    • Initial Complaint

      Date:01/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This place is AWFUL!! I ordered a hoodie online and they sent the wrong color. I have tried calling, you cannot get a person, just a recording that eventually hangs up on you. I have tried the text feature, and it has been 24 hours with no response. I have tried the chat feature, which cannot process anything. $93 and I cannot even get the correct hoodie!?! This was my first and surely last tie ordering from this place! I do not have an actual store within 50 miles of me to be able to return it in store. Scam artists!

      Business Response

      Date: 01/22/2025

      Thanks for choosing Rally House, it looks like you were able to get this resolved with an agent.  Please reach out if you need anything else

    • Initial Complaint

      Date:01/06/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an order online ********* The drinking glasses were broken and the speaker did not work. Both items were returned and I have not received a refund. I have contacted customer service via phone and wait on hold for over an hour and never end up speaking to anyone. They give the option to text customer service and no one responds to my text messages. I receive a generic response someone will get back to me but no one ever does

      Business Response

      Date: 01/07/2025

      Hello ******, our apologies for the late response.  We have initiated a refund for the defective product you received.  If you need further assistance please reach out.  Thank you for choosing Rally House.

       

      Thank You

    Rally House is NOT a BBB Accredited Business.

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