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Business Profile

Credit Cards and Plans

Discover Financial Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Discover Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Discover Financial Services has 85 locations, listed below.

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    Customer Review Ratings

    1.2

    Average of 398 Customer Reviews

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    Review Details

    • Christina T

      Date: 04/26/2025

      I am disappointed with Discovers customer service. I disputed a charge after being misled into purchasing Wango Tango tickets based on false advertising that claimed prices would rise after April 16 but the prices actually dropped by $56 per ticket. Despite providing proof and contacting the merchant with no response, Discover refused to assist, pushing me to keep contacting an unresponsive party. I expected better protection as a cardholder.

    • William S

      Date: 04/21/2025

      They lie they will not give me my bonus match. They are a sorry company and people do not trust them

    • Tiffany Z

      Date: 04/19/2025

      I would never recommend the Discover Secured Card to anyone. I put my own money on the card, but when I made a payment to replenish the funds I spent, I was told I have to wait 8 days before I can use the card again. Thats absolutely ridiculousit's my money, and yet I can't access ***** make matters worse, customer service was rude and dismissive. I filed a complaint, and they told me they dont even know if anyone will reach out to update me. Its clear they dont care about their customers at all.This has been a terrible experience from start to finish. I will be canceling this card as soon as possible and will never use Discover again.

    • Brandon G

      Date: 04/19/2025

      I had an absolutely terrible and discriminatory experience with Discover Bank. While they advertise Zelle access after 90 days, it has been over 120 days for me, and I'm now told there are secret discretionary reasons why I might be denied this service. This feels like the kind of arbitrary and discriminatory policy that Discover Bank is known for, where they hide behind vague "because we can" justifications.

    • Nathan H

      Date: 04/14/2025

      I paid off my credit card in full and for some reason, they marked it down that I took a settlement. It took me over three months and 40 hours on phone calls to get it fixed. I was told I would be called back over 10 times never happened. I was told that they will fix my credit report never happened Every time I called them the person before did not write down notes onto what is happening over five times I had someone tell me that they reviewed the call in that I did take a settlement which was not true and when I would tell them this, they would again emphasize that they listen to the call and theres nothing they could do And as I said before, it was not true because I had over 10 people tell me they did listen to the call and they admitted to their mistake. I tried to get my money back plenty of times, but they said because there was an open ticket. I could not so after 2 1/2 months when the ticket was finally closed they told me I cannot get my money back because it has been over two months. They completely screwed me and dicked me around for over 2 1/2 months Ive never dealt with a company that has so much incompetence in my life. No one ever knew what to do when I would call and so every time I ended up calling, I had to start all over again and it end up being four hours for them just to tell me they would escalate the situation and call me back and as I said before no one ever called me back by far the worst customer service experience Ive ever had in my life. Nothing is even close to this theres no uniformity at this company. No one knows what theyre doing, and they consistently lied to me in lieu of just doing their job

    • Pallavi D

      Date: 04/14/2025

      I had a CD with Discover Bank. I did not have any checking account with this bank. When my CD matured, I called Discover and asked them for refund my investment. I was told that Discover can issue me a check and it can be expediated. I did not receive any check. I called again, I was told that my check was sent by normal mail and maybe it is lost. So, I should upload their lost check form with all the details and the whole processing may take 4 to 5 business days. I am still waiting for my check. It has been 14 days my CD is matured, and I still have to call discover to get my money back. Pathetic service. Discover does not even agree to pay me the interest of my money that is still with them.

    • Tyvette L

      Date: 04/09/2025

      I spoke with 2 employees and 1 manager about a return charge on my account that was not my fault. Every person that I spoke to gave me the run around and was not able to remove a charge that was there own fault. I am very disappointed in the way I was handled as if it was my fault for their error. Discover need to do better with there customer service. I changed my account number in the app, removed the old account. I was charged a return fee because the removed account on my end was charged. I set my account up for automatic pay and it did not work to my benefit. ***. So now I have to pay twice for there own mistake. This is not good business.

    • Rhonda W

      Date: 04/09/2025

      I spoke with Discovers customer service over a year ago to get help managing my credit card. They enrolled me in a program that required me to make consistent payments to bring my balance below the minimum due. I stuck with it, paid every month for over a year, and successfully brought the account below the threshold they told me was required.They promised that once I completed the program, my card would be reactivated. I held up my end of the deal but even after completing the program and continuing to pay on time, my card is still suspended. They refuse to reactivate it, despite everything.Bottom line: Do NOT trust Discover Cards recovery programs. Youre better off going through a credit card settlement or debt recovery service that can negotiate a lower payoff, rather than wasting time and money working directly with Discover. Theyll s**** you over, just like they did me.

    • Daniel S

      Date: 04/08/2025

      I was a victim of fraud on May 2024, Discover Bank Credit Card. Try to get Police report a year after because they requested, Now its way to late to get a official police report, NOW Im stuck with a big balance Im forced to pay because I cant afford to hurt my credit.. WARNING STAY ****** FROM DISCOVER CARD.

    • Jess L

      Date: 04/06/2025

      Literally the worst bank ever. Dont use them! They closed my account without notice and reported it to the *************. Makes no sense, I was paying it all off and using it fine. They will try to F you over. Go with a different company!!!

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