Complaints

This profile includes complaints for The Parking Spot's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Parking Spot has 45 locations, listed below.

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  The Parking Spot

  200 W Monroe St STE 1500 Chicago, IL 60606-5114

  
• 

  The Parking Spot

  19000 Snow Rd Cleveland, OH 44142

• 

  The Parking Spot

  560 Donelson Pike Nashville, TN 37214

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  The Parking Spot

  PO Box 140171 Nashville, TN 37214

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  The Parking Spot

  12060 NW Prairie View Rd Kansas City, MO 64153

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a parking spot online and printed the confirmation information before my trip. I was given a price of $89.85. I parked at the ************ in ****** from 9/16 to 9/23/22. When checking out of the parking lot, the device could not read the code on my printed confirmation. The attendant could not make it work either. He charged me a higher price - $129.16, and told me that I could call on Monday to have it adjusted. I have now made at least seven calls to try to get this fixed. Most of those calls have been unanswered - after several rings the call just ends. For two of the calls, the person was not able to help but told told me someone else would call me back. One call went to my voicemail while I was working, but it gave me this same number that is automated and regardless of which option is selected, it rings several times then disconnects.

  

  Business Response

  Date: 09/28/2022

  We're sorry to hear about the issue at checkout, and the issue getting a resolution. Could you please take a picture of your receipt and send it across to us?

• Initial Complaint

  Date:07/31/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been traveling for business for the past few months and had been parking my truck at The Parking Spot in *********, **. They promote the business as a secure facility. On my recent return from my business trip, I found that my catalytic converter had been stolen, as well as four other customers. I had noticed on my prior visits the rear entry to the parking area was left open, basically, the gate was not closed and only blocked pylons or orange cones. Upon speaking with the management we viewed footage of where I was parked showing a limited area of the parking area. Note that another customer was parked in the same area that I was parked outside of the camera view.The comments posted here are expressing their customer service which should be not the only objective to this company. They have a legal obligation of the Duty of Care or a legal responsibility for the safety and security of our property and they have breached this duty of care one's vehicle(s) are secure and retrieved in the same condition that they were left. Damage or vandalism is a demonstration of negligence in business conduct that falls beneath the standard of behavior either generally expected in society, or established by law.I was provided the contact information to the **** and had to file it to my insurance.

  

  Business Response

  Date: 08/01/2022

  Good morning,

   

  This is a complaint about a parking lot in *********, **************.  Should it be posted to our business page here in *******?
  
  Thanks!

  ****

  Customer Answer

  Date: 08/02/2022

  I was contacted by Sedgwick, the insurance provider, stated that *** does not cover vandalism claims or claims of this nature. She provided the attached supporting documentation. I review the Terms and Conditions' of the *** site and was not able to locate this information. If this information was no0t presented to *** customer then *** should be liable for all repairs and any compensatory damages due to loss of use of the vehicle. 

  

  Business Response

  Date: 08/03/2022

  It appears that the guest shared our loyalty's program's Terms and Conditions, as opposed to the Terms and Conditions agreed to when parking, found here: https://www.theparkingspot.com/terms-and-conditions

   

  The insurance company referenced Section 5, Part D.

  Customer Answer

  Date: 08/05/2022

   
  Complaint: 17649841
  
  I am rejecting this response because: This is an incorrect statement. The insurance company referenced under Terms and Conditions (theparkingspot.com) under Section 15. Also, this 'document' that the insurance company is referring to is not available to the customer when accepting the Terms and Agreement. The company not attempting to take responsibility and continue to deflect the serious of the situation. 

   

  The documentation that was provided in regard to TPS liability (attached) and the provided website linked information under Terms and Conditions (theparkingspot.com) under Section 15 referenced are completely disparate. The information on the website pertains to ********* Members and does not inclusively or exclusively specify guest services.

  
  The terms referenced are ambiguous and not in clear which would be a violation of deceptive advertising based on the Federal Trade Regulation - Enforcement Policy Statement on Deceptively Formatted Advertisements Section 5 which states ...unfair or deceptive acts or practices in or affecting commerce. The Policy Statement on Deception, a representation, omission, or practice is deceptive if it is likely to mislead consumers acting reasonably under the circumstances and is material to consumers that is, it would likely affect the consumers conduct or decisions with regard to a product or service.

  
  By acceptance of the Terms and Condition is considered a legally enforceable binding contract based on an offer, acceptance and consideration. The implied perception, but not documented, that my vehicle was in a secure facility based on gated entrances and security cameras is a breach of contract therefore TPS should be liable for damages incurred to my vehicle. 
  
  Sincerely,
  
  ***************************