Business Profile

Auctioneer

Manheim Auctions

Headquarters

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Complaints

This profile includes complaints for Manheim Auctions's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

122 total complaints in the last 3 years.
45 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a formal complaint against Manheim regarding their mishandling of an arbitration case involving a 2015 *** (VIN: *****************).On January 21, 2025, I returned the vehicle to the auction due to a missing title and opened an arbitration case on January 22, 2025. Manheim initially responded that the case had been accepted. However, on January 23, 2025, they suddenly claimed the title was in, yet they did not mail it out until January 27, 2025.This delay and lack of proper communication caused unnecessary complications for my business. If the title was indeed available on the 23rd, there was no reason for the arbitration process to be disrupted, nor for the title to be mailed four days later. Their actions have been misleading and have caused financial and operational setbacks.I request that the BBB intervene to hold Manheim accountable for their mishandling of this arbitration case and ensure that such unprofessional practices do not continue. I am happy to provide any supporting documentation if needed.
Business Response
Date: 02/18/2025
Mr *** purchased the 2015 *** 3 Series on November 21st, 2024. Mr *** placed the vehicle in arbitration due to the title being late on January 22nd, 2025. In accordance with **** policy, the seller is required to submit the title by the close of business on the following day after being notified. If, at the time of the buyer's claim, the title has been received by the auction and/or mailed to the buyer, the vehicle cannot be returned.

The seller was notified of the late title on January 22, 2025, and was instructed to submit the title by the end of the business day on January 23, 2025, to avoid the return.

The title was received on January 23, 2025, at 11:46 a.m. Therefore, the buyer's claim has been declined, and the sale remains valid.

Customer Answer
Date: 02/19/2025

Complaint: 22938754

I am rejecting this response because: the information submitted is wrong here is the tracking number from fed ex 284791322417 this label was created on the 27, that is 5 days after the claim was initiated.

Sincerely,

*** ******
Business Response
Date: 02/19/2025
The title on Mr. ***** unit was received from the seller on January 23rd. Due to processing and reassignment by the title department at Manheim **********, the title was not shipped to Mr. ***** floorplan until January 27th with ***** tracking #************. Manheim's decision will remain the same regarding the outcome of this claim.
Customer Answer
Date: 02/19/2025

Complaint: 22938754

I am rejecting this response because: the acution have 48hs to come up with the title, they took 5 days to put it in the mail. clearly they didn't had the title in the 48hs.

Sincerely,

*** ******
Initial Complaint
Date:02/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Manheim Phoenix damaged a vehicle of mine and refuses to fix the said vehicle. The vehicle in question is a 2008 Chevrolet Suburban 8J230815. The side mirror and obd port were damaged. Manheim Phoenix has refused my several emails and calls. Ive asked over the last 9 months to speak with the ** or Assistant ** and have been gotten no answers, either call email or text.I want a response from the **/Assistant ** or corporate to fix this issue that Manheim caused during their care of the vehicle. I will provide Emails, Calls, Photos, and Communications upon request only.I want a phone call not an email response.
Business Response
Date: 02/14/2025
The 2008 Chevrolet Suburban did not have a security report filed regarding any damage, and the vehicle was removed from the lot on July 20th, 2024. The *** of Manheim Phoenix contacted Mr. ******* on Wednesday February 12th and the call went straight to voicemail. The *** left Mr. ******* a message, and he has not received a return call at this time.
Customer Answer
Date: 02/18/2025

Complaint: 22928793

I am rejecting this response because:
When the vehicle left the lot, the security manager refused to help assess the damage. The Manheim location was closed as it was a weekend. In turn MULTIPLE follow-up calls were made to Manheim Phoenix, and *********** of which all went unanswered. This is now past 8 months since the damage and I am refused proper contact and service. I just get excuses saying I did nothing about it. Ive wasted hours of my life on the phone, sending emails, and requesting proper handling of this.
***** did reach out and Ive returned the call several times and even followed up with a text message that has yet to be answered. Follow up calls were made 2/14, 2/17, and 2/18. A follow up text was made on 2/18 and left unanswered again. Attached are the messages that today went unreturned.
Sincerely,

**** *******
Business Response
Date: 02/19/2025
Manheim Phoenix contacted Mr. ******* on February 19th but was unable to reach him. The assistant General Manager at Manheim Phoenix has agreed to provide a courtesy payment of $483.45 to Mr. ******* for claim of damages.
Initial Complaint
Date:01/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,I am writing to formally file a complaint regarding Manheim Texas Hobby for their failure to return my license plates after I attempted to retrieve my repossessed vehicle on January 17, 2025. During my visit, I was informed by a representative that my license plates were not available, and I was instructed to purchase new plates. Upon further research, I have discovered that this action violates Texas law, as license plates are considered personal property and should be returned to the vehicle owner during or after repossession. I also have no money to buy new plates. Manheim Texas Hobbys decision to withhold or dispose of my license plates was not only unjustified but also caused unnecessary inconvenience and expense. I have since learned that it is the responsibility of the repossession agent or auction house to return all personal property, including license plates, to the rightful owner.Details of the Incident:Date of Incident: January 17, 2025 Location: Manheim Texas Hobby, *******, ***** Issue: Failure to return my license plates and subsequent disposal without my consent.I request that Manheim Texas Hobby take immediate action to address this issue. Specifically, I am asking for:1.A formal explanation of why my license plates were withheld or disposed ****************** for the cost of replacing my license ****************** that policies and procedures will be reviewed to ensure compliance with Texas law regarding repossessed vehicles and personal property.Should this issue not be resolved promptly, I will be filing additional complaints with the ********************************** (TxDMV) and the ***************************************************** I am also prepared to pursue legal action if necessary.Please respond to this complaint within 10 business days. Thank you for your attention to this matter. I look forward to your prompt resolution.Sincerely,****** *******
Business Response
Date: 01/23/2025
We will need to obtain some additional information. Please provide the full VIN# on the vehicle that you are referring to.
Initial Complaint
Date:01/16/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Team,I hope you are doing well!This is Nawaf Yafaei from STC Auto Sale - Auction Access# (*******- *********) in ******, **. I bought a 2022 Mercedes S-Class S 500 (VIN: *****************) for $62,315 with a 4.6 CR from Manheim Texas Hobby in *******, **, on December 20th and received the title on December 27th.I bought a car for my brother overseas and planned to ship it immediately. However, due to the holidays and storms in ******, I couldn't pick it up until January 11th, 2025. I was shocked to find several major and minor issues, including an engine problem. I documented everything with pictures and videos and showed them to the security team, who advised me to leave the car.I left the car at the location and drove 4.5 hours back home. I subsequently submitted an arbitration report detailing the 19 issues I found, along with the pictures and videos (attached). On Tuesday, January 14th, 2025, I received a call from the arbitration team informing me thatmy submission was deemed out of the 10-day window and that the car is now mine, leaving them unable to assist further. I was not aware of a 10-day window; I believed it was 30 days. Additionally, the severe weather during the holidays made driving very difficult for me. I also noticed that the website allowed me to submit the arbitration report even outside of the 10-day timeframe, unlike the **** which was closed for 7-14 days on the last day of the window. I expected a different solution from the Arbitration team. I have always believed in Manheim's condition reports and pictures, but this one was misleading me! I have reached out to the General Manager of that location, ****** *****, who said, "I cannot help with this claim."I hope you understand my situation, and I would really appreciate your help in resolving this issue. Please let me know if you need any further information. I look forward to your response!Attached is a list of 19 major and minor issues, including pictures and videos.
Business Response
Date: 01/17/2025
Manheim's decision regarding the outcome of STC Auto Sale's claim will remain the same. Manheim Texas Hobby has discussed the arbitration policy with STC Auto Sale's as well.
Customer Answer
Date: 01/17/2025

Complaint: 22818024

I am rejecting this response because:

The car's listing was MISLEADING as it didn't reveal the true condition of the vehicle. The car has a history of attempted theft; please see the attached video for evidence. Additionally, there are signs of flooding,as there is mold inside the car. The car was listed as a green light car while it shouldn't. It is not in good condition due to an engine issue and other ** issues:

1. A weird and unusual sound is coming from the engine; it is not normal. (Engine problem - which shouldn't be a green light car)
2. The trunk buttons are not functioning, and the trunk does not open and close automatically. (Signs of flooding)
3. The passenger window trim has cuts, dents, and scratches inside and outside. (Signs of attempted theft)
4. The rear right window curtain is torn, and its opening does not close completely.
5. The plastic cover of the rear right door is loose and has cuts and broken clips.
6. The chrome pieces outside the passenger and rear right windows are scratched.
7. The seatbelts show signs of mold. (Signs of flooding)
8. There are broken pieces and cuts on the black plastic components underneath the car. (Signs of a forklift or accident!)
9. The radar plastic piece is faded and worn out. (Signs of flooding)
10. One floor mat is missing.
11. The rear right window has a scratch.
12. There is dirt and mold in the interior of the car.(Signs of flooding)
13. Mold and rust are present under the sides of the hood and around the windshields. (Signs of flooding)
14. There is a yellowish **** on the driver's seat.
15. There is a cut on the bottom chrome piece of the driver's seat.
16. The sunshades and headliner are dirty.
17. There is a scratch on the rear left side of the bumper.
18. There is a scratch on the left side of the car.
**. The right-side rims have scratches.

The ONLY ISSUE that was revealed on the condition report was issue# **. (See the attached Manheim Condition Report)

Sincerely,

Nawaf Yafaei
Business Response
Date: 01/22/2025
According to arbitration policy, a buyer has 10 days to initiate an arbitration claim. STC Auto Sale's filed their arbitration claim on day 25. The outcome of the arbitration claim will remain buyer bought.

Customer Answer
Date: 01/22/2025
I was unaware of the 10-day deadline to initiate an arbitration claim regarding my purchase. There was no clear communication with all dealers about this 10-day period, beginning from the purchase date. Considering the holidays and winter storms in *****, I believe there should be some exceptions and flexibility in this policy. Additionally, a representative at the location advised me to leave the vehicle instead of picking it up after he acknowledged the significant unlisted issues.

I hope someone from the BBB reviews the attached videos, which show undisclosed engine problems, signs of attempted theft and flooding, as well as the misleading post, and takes appropriate and fair action. Thank you!

Note: The videos are attached on my original message. I couldn't attach them here because they are too large.
Signs of Attempted Car theft.mp4
Engine Issue.mp4
Trunk Issue.mp4
Business Response
Date: 01/23/2025
Marketplace Policies including Arbitration policy is outlined in detail on **************************. Manheim stands behind their decision regarding the arbitration claim.
Customer Answer
Date: 01/23/2025
Hello team,

While reviewing arbitrations information on **************************, I discovered that the eligibility for arbitrations guideline is governed by the National Auto Auction Association (****), which is responsible for protecting buyers and sellers and helping guarantee fair and ethical sales - ********************************************************************************. (See attached screenshots)

The ****'s Arbitration Policy, effective August 5, 2024, states that the arbitration time period is 30 days for cases involving Stolen Vehicles/Theft Recovery (including history), Flood Damage, and Stolen Vehicles that are Active/Open Theft. Additionally, there is a 120-day arbitration period for Flood Damage History. Please refer to the attached doc, page# **, Arbitration Policy - Appendix I.

Based on this information and the images and videos provided in the original message, I would like to clarify that the vehicle arbitration has been submitted within the ****'s guidelines. Several of the 19 major and minor issues I outlined in previous messages are indicative of Stolen Vehicle and Flood Damage History. Below are some of them.

1- Engine noise. (Engine problem- signs of flooding)
2. The trunk buttons are not functioning, and the trunk does not open and close automatically. (Signs of flooding)
3. The passenger window trim has cuts, dents, and scratches inside and outside. (Signs of attempted theft or it's been stolen)
7. The seatbelts show signs of mold. (Signs of flooding)
8. There are broken pieces and cuts on the black plastic components underneath the car. (Signs of a forklift, accident, or a stolen vehicle!)
9. The radar plastic piece is faded and worn out. (Signs of flooding)
**. Floor mats have been replaced with after****et ones, and there are only three mats. (Signs of flooding)
12. There is dirt and mold in the interior of the car. (Signs of flooding)
13. Mold and rust are present under the sides of the hood and around the windshields. (Signs of flooding)
14. There is a yellowish **** on the driver's seat. (Signs of flooding)

I would like BBB to take fair and ethical action regarding my case after reviewing the evidence I have provided and the **** Arbitration Policy. Thank you for your support and cooperation! I look forward to hearing back from you!

Thank you.
Business Response
Date: 01/24/2025
Manheim's decision remains the same regarding this claim.
Customer Answer
Date: 01/28/2025

Complaint: 22818024

I am rejecting this response because:
According to the National Auto Auction Association (NAAA), I should have a 30-day arbitration period. Please review my previous message for more details. Thanks!
Sincerely,

Nawaf Yafaei
Business Response
Date: 01/30/2025
Manheim's decision remains the same regarding the outcome of this claim.
Initial Complaint
Date:12/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
09-29-2024 I purchased a 2009 Pontiac Solstice through Autotrader ****** miles no accidents and no service or mechanical issues. Many documents detailing a clear service report from the primary service provider used *** ***** in ******** and ****** reports on the site. I purchased for $18,522, On Nov 27 I took the vehicle to *** ***** and was told *** Internal failure and could not be fixed. I called autotrader and was told they wouldn't do anything although they and their site states" We verify vehicle registration as well as the seller's identity, confirm the vehicle has a clean title, and provide a FREE vehicle history report by AutoCheck on each listing. ************ stated they have not processed the check yet either but would apply a note with my concerns to see what could be done on their side. ********** sold me a vehicle that has major issues. I am a veteran, 61 years of age and I want my money back. They were deceitful. I
Business Response
Date: 12/05/2024
While both Manheim and Autotrader are part of the same parent company, Manheim operates independently and does not have access to transactions conducted through **********. As such, we are unable to review or address issues related to purchases made through **********.
Customer Answer
Date: 12/08/2024

Complaint: 22617644

I am rejecting this response because:
I really don't feel as if Autotrader is trying to resolve this issue. I'm certain if I owed them they would surely be able to track me down regardless of what entity in Autotrader performed the transaction. I have included even more documentation. That vehicle is totally in-operable. I have been scammed by your corporation and I want all monies paid to Autotrader refunded.
Sincerely,

****** *****
Business Response
Date: 12/10/2024
********** operates independently of Manheim, and as previously stated, Manheim does not have access to transactions facilitated by ********** nor does Autotrader have access to Manheim's transactions. Due to Manheim not having access to **********'s business transactions, we would not have the ability to address issues related to this purchase.
Initial Complaint
Date:11/26/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 19, 2024 a payment of $4,002.00 was paid to reinstate my Motor Vehicle Lease Agreement with *************** Services. On November 21, 2024 a payment of $15.00 was paid to City of ********* PD for repossession receipt. The same day I went to Manheim ***************** for release of the vehicle and was advised they did not have the property; rather it was located in ********** at a ****** location named Extreme Adjusters. An appointment was made at 11:45am on November 22, 2024 for release of property. Upon arrival of the appt. I was advised the property is in FACT being held at Manheim *****************. A phone call to ***** Commercial Team confirmed a release was emailed/faxed to Manheim SF property at that location. Manheim SF does not acknowledge release and property. Storage fees of $10.00 per day continue to accrue (~$280+) until redemption of the vehicle per *************** Services.
Business Response
Date: 11/27/2024
Please provide the full VIN# on the vehicle that you are referring to.
Customer Answer
Date: 11/27/2024
VIN#
*****************
Business Response
Date: 12/10/2024
Redemption transactions are managed by lenders, and Manheim is solely a holding facility during this process. The lender, in this case *****/************************ is responsible for all decisions regarding **** ********* vehicle. Any concerns regarding the vehicle would need to be addressed directly with *******************************
Initial Complaint
Date:11/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Car was repossessed by finance company. Car was sent to auction 3 days after repossession, overdue amount was paid to finance company the same day (11/15). Manheim closes at 12pm, would not make an appointment without release papers. Called this morning to set up an appointment for tomorrow or Wednesday. Was told that even if the car is releases, I cannot pick it up for 8 more days due to their lack of appointments. In what world is it okay to hold a familys only vehicle hostage for 11 days after **** is paid? I asked them what I am supposed to do for the next week, after dealing with it for a week already, and they told me it was not their problem.
Business Response
Date: 11/19/2024
Redemption transactions are managed by lenders, and Manheim is solely a holding facility during this process. The lender is responsible for all decisions regarding Mr. *********** vehicle. Any concerns regarding the vehicle would need to be addressed directly with the financial institution.
Initial Complaint
Date:10/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a 2022 ******* Venue SEL (*****************). I find the car has unannounced damage with dashboard light of lane departure and other codes in scanner. I open arbitration on 9/26 asking for $1500 credit as it is very expensive to repair lane departure light and other codes. Later manheim inspector confirmed my complaints. but the arbitrator *** ****** just ignored the arbitration and closed it as buyer bought on 9/7.
Business Response
Date: 10/31/2024
Manheim's arbitration management team contacted **************** on October 30th to see if they were still willing to accept $1500.00 to resolve their arbitration claim. **************** agreed to the proposal with arbitration, and the $1500.00 credit has been applied to their account. ********************** considers the issue as being resolved.
Initial Complaint
Date:10/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is in regards to a unit I purchased on OVE via the Manheim app. It is a 2016 Jeep Renegade VIN# *****************. When purchasing this unit there was no announcements of DMV fees or expired tags etc. which are required when listing a vehicle. Especially since it was sold my a 3rd party seller. Well the vehicle had Dec / 2024 tags that were fraudulent since the tags were expired Dec 2023 according to ***. Due to that issue the California Highway Patrol towed the vehicle which was parked in the street for expired plates 6 months +. When I then checked the Manheim app there was no announcements of this as I mentioned earlier. It is the 3rd parties responsibility to cover those fees when selling on Manheim platform. They failed to announce that and they violated the law by putting a fraudulent 2024 sticker on the plate itself. This now has cost me several hundreds of dollars which I should be liable for ! This is Manheims fault and they should be the ones paying for all these fees since it was their mistake !! I paid $393 to get it up to date and be able to take the vehicle out of impound I must know pay the police release another $300 and also the tow yard for pick up and daily rate of $450. In total $1,143 in money I dont have especially when it is not my fault !! I demand Manheim reimburses me this money and either admits fault or charges the seller for their mistake and fraudulent acts. If not addressed I will contact an attorney and file litigation against Manheim for this issue.
Business Response
Date: 10/24/2024
Manheim's management team was not aware of any issues regarding *********************'s purchase. An arbitration claim was never filed for *** fees. The consignment dealers are not allowed to announce the *** fees only the bank lanes. The *** penalties that would have been due are $141.00 which includes penalties for December 8th, 2023-December 8th, 2024 ($126.00) and a $15.00 repossession fee. Also, Manheim does not guarantee that license plates left on sold vehicles are good plates. A dealer's tag should be used when parking in public areas when buying wholesale vehicles.

Customer Answer
Date: 10/24/2024

Complaint: 22460532

I am rejecting this response because:

I was never issued a payment for the *** penalities as I should have been since Manheim even said themselves 3rd party consignment are not allowed to announce fees and are responsible for them. This caused me to lose a lot of money as I mentioned in the initial post. Manheim should be responsible for some of the fees I had to pay due to this issue. Id rather ********************** called me and we settle this over the phone at ************.

Sincerely,

****** *******
Business Response
Date: 10/30/2024
There have been no changes to Manheim's position regarding this claim.
Initial Complaint
Date:10/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over the last 10 years Manheim has stolen from me on numberous occasions. From selling me non-runners, listed as runners, not following **** Guidelines, to undisclosed blown head gaskets (even on green light vehicles), The 3 most recent are as follows. 2008 Chevrolet Suburban - Took to ******* Location for Sale - after a no sale, the security personel broke the *** Port on the vehicle. Also while picking up noticed the driver side mirror cracked and broken. Manheim *********** refused to do anything about the vehicle damage, including discuss with the auction. Local Auction Phone Number just transfers to Manheim *********** unless you want to speak to Arb Team. 2007 ****** Solara - Didn't Sell at Carvana OVE Auction - I wanted to put a bid in after missing the auction ending. *********** informed me that its impossible to put offers in on vehicles after the auction. The vehicle launched the next weekend and sold for $1000 more than the starting floor. Manheim *********** was of no help. 2006 ****** Solara - completed the auction with the highest bid - Called into *********** who informed me they wouldnt do anything about the offer on the vehicle and i would have to speak to the local auction on monday to resolve anything. After trying to reach manheim oceanside **** with no success, i reached *********** ****** which did not return my call. Again *********** refused to help after numerous calls. I was told just to keep bidding on the vehicle until I win it. this has gotten out of hand at manheim. there is no customer service or anyone that will even help you in any way.
Business Response
Date: 10/21/2024
We will need to obtain some additional information. Please provide the full VIN#'s on the three vehicles that you are referring to.
Customer Answer
Date: 10/21/2024

Complaint: 22446536

I am rejecting this response because:
Here are the **** I do have:
2008 Chevrolet Suburban ***************** at the Manheim Phoenix Location.
2006 ****** Solara ***************** Ive finally won this unit after absolutely no help from client care. It had to be handled myself.
this vehicle I do not have the *** but I do have the auction location and year make and model
2007 ****** Solara SE 4 Cyl Blue - *************** - Carvana Wholesale - was run in the month of August.
Sincerely,

**** *******
Business Response
Date: 10/24/2024
This is the first time the management team at Manheim Phoenix/Oceanside has heard of these issues. Additionally, ****************** has never reached out to security or arbitration regarding these issues.

Customer Answer
Date: 10/24/2024

Complaint: 22446536

I am rejecting this response because:
Ive attached the SEVERAL TIMES ive reached out to Manheim *********** and to the Auctions to voice this concern. My complaints fall on deaf ears. None of the problems ive had, over the last 8 years ive been attending auctions, have been fixed. ALL of the numbers not blacked out are MANHEIM NUMBERS OR THE SELLER.
We want to speak about Manheim Oceanside, why don't you ask them why they wouldn't release a vehicle i purchased at ACV that was in manheim oceanside? 2014 ****** Camry LE VIN: *****************. The failure of them to release this gate pass caused me to miss the *** Deadline at *** and I got stuck again with a vehicle with a blown engine. About the 2006 ****** Solara - I've called and even emailed Manheim Oceanside, reached out to the seller directly and Manheim *********** none of which answered or even returned my calls.
Manheim Phoenix wont respond because the manager of Arbitrations hates me and my company for issues regarding the FIRST vehicle I got screwed on (almost 7 years ago). I've voiced my complaint at the gate and to manheim phoenix the following monday. Again it fell on deaf ears like every other time over the last 8 years. I had a customer purchase the vehicle and had no choice but to pay and fix it myself.
The Carvana Vehicle, i got no response other than I wont be helped. I was told to go directly to ******* and talk to them and Manheim would do nothing about it.
I have no problems contacting ******* and pull my phone records if nessessary all the way back until last year. Ive got everything documented!

Sincerely,

**** *******
Business Response
Date: 10/28/2024
Manheim's initial response remains the same regarding Mr. ********* claim. In reference to VIN# *****************, the vehicle was sold Red Light and AS IS which should not be arbitrable by policy.
Customer Answer
Date: 10/28/2024

Complaint: 22446536

I am rejecting this response because:
my response remains the same. I have no problem providing proof of calls and messages. The 2014 ****** Camry was arbitrariated at Manheim Phoenix. You are not doing anything to fix the issues Ive had. You refuse to even give me 2 buy fees.
Manheim is a joke.

Sincerely,

**** *******
Business Response
Date: 10/28/2024
Manheim's response remains the same.
Customer Answer
Date: 10/28/2024

Complaint: 22446536

I am rejecting this response because:
either help or there will be further consequences. Im tired of being taken advantage of by Manheim.
Sincerely,

**** *******

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