Complaints

This profile includes complaints for Manheim Auctions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Manheim Auctions

  6325 Peachtree Dunwoody Rd Fl 4 Atlanta, GA 30328-4545

• 

  Manheim Auctions

  7205 Campbellton Rd SW Atlanta, GA 30331-8144

• 

  Manheim Little Rock

  5809 S University Ave Little Rock, AR 72209-2153

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  Manheim Auctions

  201 N 83rd Ave Tolleson, AZ 85353-3304

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  Riverside Auto Auction

  6446 Fremont St Riverside, CA 92504-1437

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ok where do I start last year my account was hack and someone got into my account and bidded for on ove on a car in at Manheim phoenix but the vehicle was a arbitrated they had fraud investigate the case for 2weeks come to find out Manheim customer service gave whoever called in my user name over the phone and change my password without going through any steps of verifying me. didnt send a password link or anything to my email address to verify me but end up reactivating my account after hearing the recorded phone call. But June of this June of this year I wake up to a alert to my email that someone trying to change my password I instantly call Manheim while I was on the phone my password got change and I get another alert of 2 vechicles being purchased I had to do a abritration on both vehicles and Manheim told me fraud will investigate it but both vehicles got withdrew from my account but now Manheim ban me when I know for a fact my information was giving out again without Manheim verifying me through email or the phone number that I have on file why should I be ban because someone calling with my social but Manheim again help them by giving out my user name which they told me its against their policy now Im asking for someone to go back and listen to the phone call on June 17th but for some reason they wont do it and ban me for something I didnt do when Im a victim I loss wages and behind on my bills because Manheim didnt protect my account or go through steps of verifying me.

  Business Response

  Date: 08/02/2022

  This claim is currently under investigation and under review with Manheim's legal and security team.  A resolution has not yet been reached.

  Customer Answer

  Date: 08/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************** I just hope my account can get back activated because I do a lot of business through Manheim atleast limit my account to just be able to sell but I feel like I shouldnt be at fault for customer care wrong doing and ********************** is punishing me because customer care help someone get into my account by giving out my user name over phone and changing my password   and this the 2nd time it happened 

• Initial Complaint

  Date:07/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The auction hit my car and took responsibility and now is refusing to pay the **** to get it fixed. I sent in quotes as requested.

  Business Response

  Date: 07/19/2022

  We will need to obtain some additional information from you.  Please provide the full VIN# on the vehicle that you are referring to, as well as the Manheim auction location where your vehicle is located. 

  Customer Answer

  Date: 07/25/2022

  *****************
  *******

  Business Response

  Date: 08/01/2022

  Manheim ******* and *************** were notified by Santander regarding the investigation into the claim of damages to the front bumper of ********************************* Jeep Wrangler on June 3rd, and an eBOL was requested from ***************.  After a review of the images from the eBOL, Santander determined that *************** was at fault for the damages.  On June 9th, *************** filed a claim with the claims team and requested an estimate of damages for review.  ***************************** provided an estimate to *************** via Santander but the Santander representative was unable to reach the body shop that ***************************** provided as the number was out of service.  *************** claims notified Santander that an itemized estimate including part numbers and labor hours was required.  *************** claims are currently awaiting a valid estimate to act upon in order to be able to reimburse ***************************** for the damage to her vehicle.

• Initial Complaint

  Date:07/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from a private seller, the title is incorrect. After contacting the title owner on record, the gave me the contact information for Manhiem *********. Apparently they act as an intermediate between dealers but would not provide correct contact information for the dealer that last held the vehicle. The vehicle is part of a theft as the title is incorrect and I am working to get this matter resolved. Not only were the people not helpful, they were rude(******). After claiming she could not give out information, she gave me numbers to dealers that had no affiliation to this car.

  Business Response

  Date: 07/13/2022

  This claim was not initiated by our customer but by our customers customer.  We are not part of the transaction between our customer and his customer, *******************************. Any claim ******************************* has should be with the party he transacted with, not Manheim. Thank you.

• Initial Complaint

  Date:06/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car at Manheim ********* that was true mileage unknown but it wasnt announced. I arbitrate the car one hour after purchase and then they (it gets escalated to their assistant manager) tell me youre stuck with the car because its older than 10 years old and that make it mileage exempt. Seems like they were trying to protect this buyer. Mileage exempt and true miles unknown (tmu) are not the same thing.I argue the case but eventually tuck my tail, keep the car, and resell it at the same auction for a loss (with the same tmu announcement missing)Fast forward 12 months and now Im selling more and more cars at the auction. I sell another car at the same Manheim ********* auction that is also tmu (we made the car tmu when repairing the instrument cluster/odometer) I dont announce it because of its age and the previous incident where the precedent was set by this assistant manager. The buyer of the car we sell complains about the mileage 30 days after their purchase (this is outside of typical arbitration guidelines) and I am forced to buy back the car. Not only that, after I buy the car back, I am banned from buying or selling cars from Manheim nationwide!! I try to talk to this assistant manager and he doesnt allow me the time of day. Its my opinion that he is simply trying to hide his hypocrisy. He even intercepts me from speaking to his General manager. All efforts that I have had all get shot down whenever this assistant manager gets wind off my ongoing complaint. The ** also is non responsive. The manheim customer support phone number escalated this situation for me on numerous occasions, if I were to guess, I would say about 20 times, all with no responses back to me. It seems like just because of the questionable decision making by this assistant manager, I get the raw end of the deal and have to discontinue buying and selling with Manheim nationwide??. Sounds incredibly unfair in my book.

  Business Response

  Date: 06/29/2022

  In order to complete processing of this complaint, please provide the full VIN number for the vehicle in question.

  Customer Answer

  Date: 06/30/2022

  This complaint pertains to two vehicles.

  vin 1

  *****************

   

  vin 2

  *****************

  Business Response

  Date: 07/08/2022

  This claim has already been addressed through Manheims legal team.  The decision to not conduct business with this dealership and individual will stand.

  Customer Answer

  Date: 07/08/2022

  I understand Manheims present stance on this issue.  I wanted to see if a fair outcome could be reached. 
  

  Just to be clear, we were told its ok to sell a car with a mileage discrepancy as long as its ten years old or older-no matter where the discrepancy originated. 
  

  When I bought a car with rolled back miles, I was told I couldnt complain and I should just deal with the loss. 
  

  But when I sell a car a year later with this discrepancy that I caused (and did not announce properly) I am told that I have no recourse. 
  

  This seems to be the way Manheim conducts business  
  

  It is incredibly hypocritical and prejudice against certain business that *** not profit Manheim as much as another business. The rules should stand firm for all and give everyone and equal opportunity. 

• Initial Complaint

  Date:06/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See the attached for more information. In short, the summary is as follows. Manheim has sold my vehicle without having physical possession of title, sold the vehicle against my wishes and over my objection, and to make it worse, sold the vehicle at a fire sale price to a company who we believe is just an affiliate of Manheim. While both Manheim and myself made the original error by submitting a title with an improper signature, overlooked by me, and also approved and overlooked by Manheim, and the first sale fell through (placing me in debt to Manheim for $98K) since then I now have a buyer to make them completely whole, for the full $98K, meanwhile they already off set $42,000 of my money from another sale, and now want to try to strong arm me into selling the existing vehicle for $86,000 and opposed to $98,000 and Im supposed to eat the difference. It seems evidence that they sold the vehicle without having proper title, and they are looking to strong arm me into eating the $12,000 loss for their ***** error. Im not a $2 billion dollar company like Manheimand they are simply trying to pressure someone who barely clears $50,000 in a year. I want Manheim either to (a) permit me to sell my vehicle for the true price of $98,000 so I may cure their loss in full, or (b) force Manheim to continue negotiating with their client to increase the sale price from $86,000 to $98,000 and effectively eliminating the debt owed. Plus if that is the case, I need my $42,000 back which was absconded from me.

  Business Response

  Date: 06/24/2022

  This claim is being handled by Manheim's legal team.  They are currently in the process of working out a resolution.

• Initial Complaint

  Date:06/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle paid cashier check. Manhiem has no idea where the vehicle is located and employees promise to return calls but don't return them. Employees have bad attitudes general manager wont take calls

  Business Response

  Date: 06/16/2022

  The General Manager at Manheim ******* has been in contact with ****************** and has retrieved the vehicle from Carvana.  ********************** vehicle is now at Manheim ******* and is stocked under his dealership.  The Vehicle Release has been printed and is available at Manheim's Houston's guard shack. 

  Customer Answer

  Date: 06/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2013 **** fiesta from Manheim *********** on March 8 2022 for 7.980.00 green light which states title is on hand .The seller was ********************** **** As of today May 19th 2022 ,I still haven't received a title for this vehicle. I've called every other day about the title with no help or even return calls about this matter. I have serviced this vehicle, I have a signed bank contract on this vehicle. The only help I've received from Manheim was I was told I can return the vehicle, which puts me in a great loss . I have found out on my own that the seller ********************** *** bought the vehicle a week prior at ************ "blue light" which means title absent. Then I purchased the vehicle the following week green light so the seller lied to Manheim New England about title status or Manheim New England screwed up either way I'm the one at a loss ,As the seller is there ever week running cars while I'm still waiting without any updates on this matter.

  Business Response

  Date: 05/20/2022

  Manheim ***********'s title department has been in constant communication with the seller and ************ (******) with documented correspondence since March 21st.  Currently, the title department is still working diligently with the seller to retrieve the title.  Manheim New England has communicated with ************ letting them know that they can return and arbitrate the vehicle for no title but the vehicle has been sold by ************ to their retail customer.
  
  

  Customer Answer

  Date: 05/20/2022

   
  Complaint: 17221118
  
  I am rejecting this response because:

  Manheim claims they have been in constant contact is laughable, Two or three email's and two phone calls in 70 plus days is not constant contact, Matter of fact we emailed Manheim  two days ago and still haven't received a response. If you mean us making time to call Manheim but you never response then yes, but if we never call, we would never get any updates .Why would we return the vehicle and be at a loss ,vehicle needed tires, brake rotors ,pads  ,full detail, plus loss of sale. Is Manheim willing to pay for my loss of revenue? or the seller? You say you have documented contact why didn't you provide it, because I'm sure its us calling you not the other way around.&0 plus days for a title is ridiculous amount of time on a green light car.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 05/20/2022

  Manheim ***********'s title department will continue to be in contact with the seller and ************ regarding the title status. 

• Initial Complaint

  Date:05/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered my car in auction with no engine damage two weeks later in the auction care my engine blows with not explaining but basically take as a lost

  Business Response

  Date: 05/19/2022

  We will need some additional information in order to proceed with this complaint.  Please provide the full VIN# on the vehicle that you are referring to along with the facilitating Manheim auction location where your vehicle was taken to be sold.