Complaints

This profile includes complaints for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan & Morgan

  20 N Orange Ave Ste 1600 Orlando, FL 32801-4624

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  Morgan & Morgan

  100 Somerset Corporate Blvd Fl 2 Ste 106 Bridgewater, NJ 08807-2842

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  Morgan & Morgan

  222 Capitol St Ste 200A Charleston, WV 25301-2215

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  Morgan & Morgan

  333 W Vine St STE 1200 Lexington, KY 40507-1635

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  Morgan & Morgan

  426 Bank St, Suite 300 New Albany, IN 47150

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morgan and Morgan does night fight for the people. They side 100% with the insurance company when they mess up your case and need to settle. Morgan and Morgan failed to represent me in an injury case. The attorney missed important deadlines and did not fight for my case at all. When I signed the agreement to settle, I was bullied relentlessly to settle for an amount far less than what they were originally fighting for my case. They lied repeatedly to manipulate the settlement outcome. They suddenly sided 100% with the insurance company they were supposed to fight against. I complained with the client experience team at Morgan and Morgan many times regarding the treatment I received from Morgan and Morgan attorneys. I repeatedly ask them to transfer the case to someone that really cares about my case. I am still suffering from the injuries and need further treatments yet they do not care about my treatment costs or pain and sufferings. Finally the client experience team transferred the case to Mr. Morgan and I was promised to be contacted by someone from Mr. John Morgan's office, no one contacted me. When I complained about it to the client experience team, one of the representative told me there is nothing more they can do to help. I am so disappointed in Mr. Morgan and his company. All the claim about for the people is all a lie. They care so little about their clients. Now I am left in the cold. After repeatedly bullied with deceitful manipulative lies, after promised to have this case transferred to someone who cares about the client, I am completely being ignored left in the cold still suffering from my injuries.

  Business Response

  Date: 10/21/2022

  Business Response /* (1000, 5, 2022/08/05) */ Hi *****, Thank you for reaching out. I am sorry to hear that you feel that way about our firm. I did look into this for you. I can see you were a client of ours as a result of a car crash that occurred on November 2, 2015. The case was filed but due to some unforeseen circumstances, the case was dismissed. Since the dismissal, I can see you've retained an attorney to represent you on a legal malpractice claim. Recently that relationship was terminated, and you've since been engaging in conversations with our law firm directly to resolve this dispute. I do feel terrible that you feel we are leaving you out in the cold. Please note that, the multiple parties you contact throughout our firm will not be able to provide any more assistance than getting you to the correct attorneys who are working to resolve this for you. Our client experience department is for current clients who need matters resolved regarding their active cases, and the information that they have is limited to that only. We have always ensured that your best interests are taken into account and have always maintained healthy dialogue about your claim. We look forward to continuing this effort to resolve this matter fairly and equitably. Consumer Response /* (3000, 7, 2022/08/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for trying to resolve this case. I appreciate that very much. However, I still have not heard anything from Mr. Morgan's office in Orlando as promised. I very much look forward to healthy communications to resolve my settlement. A healthy communication never happened with the attorney I was forced to work with. The core issue is that the attorney, who is handling my case that has been bullying me relentlessly, has a position of power within Morgan and Morgan. The only person who has any power over this particular attorney is Mr. Morgan. That is why I asked Mr. Morgan to help. It is absolutely necessary that he gets involve so that I do not need to experience any additional harassment from this attorney. Mr. Morgan is the only person who has an authority to release me from the attorney who has caused me so much emotional distress to the point of developing serious PTSD. There have been people who wanted to help me at the company, including people from the client experience team, but this attorney immediately silences them. He tells them to hang up the phone or not answer my calls or emails with lies such as I got an attorney or I started a lawsuit. His behaviors have been consistently unethical. I am in a process of filing a complaint with the state bar. With all the evidence and witnesses I have, I am confident he will be disbarred after a thorough investigation. I am shocked Mr. Morgan is not interested in finding out exactly what is happening to one of his clients at his firm after repeated complaint being placed regarding this attorney. If I was in charge of a company and if I heard any hint of a problem such as the one I was reporting, I would investigate immediately to appropriately remedy the situation. I am starting to think that perhaps the reason why I am not hearing anything from Mr. Morgan is because he endorses these types of behaviors by his attorneys. Perhaps it is convenient for Mr. Morgan to have one of his attorneys do the 'dirty work' of getting rid of clients that are no longer useful in bringing profit for the company. Perhaps it is a lot easier to force them to get an attorney and fight them in court so that they can play the role of the insurance company. I really hope this is not the case. If Mr. Morgan knows what is happening, yet decides to ignore and do nothing, he is colluding with this attorney. I naively believed in Mr. Morgan and his company's mission that he and his company stand up for the people and care about his clients and that if I were to report a problem, they would immediately remedy the situation. One of the mission statements on his company website states that he treats his clients as his own family. Perhaps the clients become 'family' as long as there are potential profits attached to them. I was never treated with any of what is promised on his company website about what his company would do for his clients. They did hardly anything to fight for my case and I was repeatedly bullied with deceitful manipulative lies to the point of making me very ill. Before the case got dismissed in court, I was told witnesses do matter but when the case got dismissed because the attorney failed to serve the defendant by the deadline (even though I repeatedly asked them to make sure to not miss the deadline repeatedly), they completely flipped their position from 'believing my case' to saying things such as "truth doesn't matter" and "witnesses do not matter" They suddenly sided 100% with the insurance company they were supposed to be fighting against. They didn't care about the fact I am still injured and still need treatments. This attorney, who I was forced to work with, basically wanted to throw me out with very small settlement amount ignoring wage loss, pain and suffering, and future treatment costs. But he did something even worse; he decided to toss me out with absolutely nothing. It is abundantly clear he didn't care about me at all. He didn't care he caused additional injuries to me. PTSD I developed from my injuries was near recovery when the negotiation started about a year ago with Morgan and Morgan but now it is worse than it has ever been. PTSD from the accident is nothing compared to PTSD I got from dealing with Morgan and Morgan. Morgan and Morgan completely shattered me by utterly betraying my trust in the firm through this attorney's brutal treatments toward me. I have repeatedly pleaded with the client experience team to release me from this abusive attorney. I sent the proof of his lies and misconducts yet they kept forcing me to work with this attorney who caused me so much harm to my emotional health and physical health. The only thing I was asking was to work with someone who will be fair without being under the influence of this hostile attorney who seems to go out of his way to make everything miserable for me. But because this attorney holds the high position of power within the company, the only person who can do this is Mr. Morgan. What I am waiting for is a call from Mr. Morgan's office so that I can make an appointment to talk to Mr. Morgan. I need help with the settlement process. I want an explanation why he did not intervene to help me out of the horrific situation. I also want an apology directly from Mr. Morgan for leaving me in a situation that caused me so much emotional distress for so long. I will close this case when I have a chance to talk to Mr. Morgan and I have an absolute assurance I no longer need to deal with this particular attorney who caused so much emotional distress and that he no longer plays any part in the settlement process. IT IS SO ABSURD THAT THE COMPANY FORCES ME TO CONTINUE WORKING WITH SOMEONE THAT I REPEATEDLY COMPLAINED ABOUT PRESENTING THEM WITH MORE THAN ENOUGH PROOF OF THE HARASSMENT. You said that the client experience team is only for active clients. Why? I don't think that make sense at all. Are you saying once the attorney messes up the case and the company needs to settle, you take away the client's privilege to complain? I think it is going to create a huge negative brand for the company. The unhappy discriminated clients are going to go to places such as BBB, State Bar, Attorney General's Office, Media, *********************** and other means to get support and help like what I had to do to be heard. Please see the attached document for the details of my complaints. Please hand this directly to Mr. Morgan. I had already sent a copy to Mr. Morgan but it will be best if you hand him the printed copy for him to review. Mr. Morgan should be taking the complaints described very seriously. ***** Summary ****** Again, the only thing I am asking here is to completely release me from any dealings with the attorney who has been harassing me relentlessly from the start of the settlement negotiation and that he has no part whatsoever in my settlement process. I want an official reassignment of my case to a new attorney who is ethical. Only then, a fair negotiation can begin with healthy communications. And to do so, I believe I need to talk directly with Mr. Morgan. Please know also, that each time they forced me to work with this attorney, I gave the benefit of the doubt but I was treated with the same brutality every single time. I just cannot do this anymore for the sake of my own wellbeing. It has caused me so much damage in terms of my mental and physical health. He has repeatedly proven himself to be extremely untrustworthy. **PLEASE RELEASE ME COMPLETELY FROM THIS ABUSIVE ATTORNEY.** Your help is highly appreciated and I thank you for trying to remedy this horrific situation I am in. I am sure once the truth is revealed, the company will immediately release me from this abusive attorney who gave me so much emotional distress making me completely debilitated. I very much look forward to receiving a phone call from his office in Orlando as promised by the client experience representative so that I can schedule an appointment to talk to Mr. Morgan. I want to receive an assurance that I no longer need to work with this particular attorney in any shape or form directly from Mr. Morgan. After all that I had to go through, I believe I deserve that. Thank you for caring. Business Response /* (4000, 9, 2022/08/15) */ Hi *****, I am sorry to hear that you are having issues, coming to a resolution with the attorney that has been appointed to work on resolving this for you. I have been informed that situation has been delegated to Hector R**** who will take over all conversations going forward. I hope that now we can continue to work on resolving this matter for you. Thanks, Tariq Consumer Response /* (4200, 11, 2022/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am sorry but Mr. R**** works under this particular attorney who has been harassing me. It was agreed that Mr. Zander C*** from Orlando office was going to contact me. Healthy communication can only occur with someone who is not going to be under the influence of Mr. B*******. Please have Mr. Zander C*** contact me as already promised to resolve this matter. Please read my previous message carefully and why I asked Mr. Morgan to directly help me with this case. But I am willing to work with Mr. Zander C***. I have been promised already someone from the orlando office is going to call me more than once at this point. Please follow through with your promise so that this matter may be resolved in a way that is fair to me. Thank you. Business Response /* (4000, 13, 2022/08/19) */ Hi *****, I have been informed that Alexander C*** has also been looped in, to assist you with resolving this. Hopefully you are able to come to a resolution soon. Thank you, Consumer Response /* (4200, 15, 2022/08/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi Tariq, Thank you so much for your help. I appreciate that very much. Yes, I got a call from Zander last Tuesday evening and we talked briefly on the phone. Though it was brief, we had a very healthy communication and I am very hopeful the settlement will get resolved in the near future in a fair manner. He also promised to not side with the insurance company. However, I am concerned I have not heard any response for the email I sent to Zander last Wednesday. I sent some documents for him to review and asked his legal assistant to print them out so that it will be easy for him to review them. He had told me he is very busy but I believe he would prioritize my case after reviewing the documents I sent him. Can you make sure he had a chance to review the documents I sent him last week that I had his assistant print them out for him to review? This was supposed to have been resolved in May of 2021. That is more than one year and 3 months ago. Morgan and Morgan has been withholding the settlement money I need for over 15 months. Part of the settlement money is for me to continue my treatments I so desperately need and to seek new specialists for my injuries. I made myself very flexible in making the arrangement to meet with Zander to discuss all the details. I am very thankful for the progress but given the absolute horror and terror I had to go through with Morgan and Morgan in the recent past, I would appreciate it very much if you could see it through to the end. Thank you for caring.

• Initial Complaint

  Date:07/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Morgan and Morgan in December of 2021 about a problem I had with my homeowners insurance policy not paying a claim for my roof damage from hurricane Sally. I was told that a private roof expert would come out to evaluate my roof damage. The roof inspection happened in February 2022. The inspector said there was significant wind damage and he forwarded his report to the lawyer assigned to my case named Ryan T. J*****. Mr J*****'s clerk named Verna M***** contacted me and said they were reviewing the report and a letter of intent would soon be sent to the insurance company. I asked Ms M***** if I could go ahead and start the roof repairs and pay for them myself. She said in February of 2022 that she would ask Mr J*****. Every month from February until July I asked the same 2 questions, "Have you sent the letter of intent and if I could go ahead with the roof replacement ". Finally after 8 months of waiting I filed a complaint with Morgan and Morgan complaints department about the lack of Mr J***** not answering my 2 questions. I was told about the attorney trying to call me on the 28th of June. I received 4 calls that day and none were from the attorney. I called the complaint department again and the representative said she would forward my complaint to a manager and I would be called back the week of 11-15 July. Today I received a letter from Mr J***** in the mail saying they were not taking my case. After 8 months. I just hope that John Morgan reads this complaint because this should not be the type of behavior from an employee representing his firm.

  Business Response

  Date: 08/12/2022

  Business Response /* (1000, 5, 2022/07/18) */ Good afternoon Mr. ********, I am truly sorry that we were not able to move forward with your case. I can confirmed your case was reviewed and evaluated carefully however it was determined that we would not be able to assist further. While we cannot discuss the specifics of your case in this open forum, we are sorry to see we didn't meet your expectations. We always strive to ensure clients understand the reasons we are not able to move forward with a case, but if you do not feel you received a sufficient explanation, please reach out to us at [email protected] so we can further discuss it with you. Thank you, Consumer Response /* (3000, 7, 2022/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I really want to know why it took 8 months to still not have a response to my 2 questions. I have requested a copy of the inspection report and Verna M***** told me yesterday ( July 19th) she would email it to me. I have yet to receive it. Explain to me why it is okay to say one thing and do another. This is what has happened from the start of the case. I am told one thing and then nothing happens. 8 months for a response from the attorney is not acceptable. Business Response /* (4000, 9, 2022/07/21) */ Good afternoon Mr. ********, I'm sorry for the delay. When evaluating these types of claims, it can take sometime. I spoke with Verna who has confirmed she was able to email you that report. I hope that this can resolve this. Consumer Response /* (4200, 11, 2022/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) You never answered the question about why the attorney could not call or email the answers to the 2 questions. 2 minutes would have been all he had to take. If he didn't know the answer just say that. Pretty simple. Business Response /* (4000, 13, 2022/07/25) */ Good afternoon Mr. ********, We appreciate your feedback on this matter during this time. As you know, we have made the unfortunate decision to not move forward with representing you on this claim. It would not be appropriate to discuss the specifics of your legal matter here or otherwise. Please know other firms may view your claim differently and utilize different practice techniques or strategies. We wish you all the best moving forward with this matter and hope you take care. Sincerely, Tariq

• Initial Complaint

  Date:07/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/25/22 I was denied my 2nd Disability claim and contacted M&M for representation. I was immediatley granted an "intake" assesment and was told that the firm would represent me. I received DAILY 2-3 phone calls asking for my intake again and still do. I was also asked to fill out information in order to be assisgned an Attorney. TWICE, and I have the emails announcing such, my application was "completed" and an Attorney was awaiting my reply....since then, not ONLY have I been told that I rescinded my application, I received via snail mail AND ******, my acceptance of retainer. TODAY, with DAYS left to respond to my appeal, I have been left on HOLD AFTER they contact ME for over 3 hours (phone records to prove) and have spent OVER 30 hours of outgoing calls trying to resolve the confusion. Both packages sent to me had different information and I couldn't get through to anyone to help with my questions INCLUDING calling the "main" number and put on hold for over a half hour only to be disconnected within a minute of contact. I physically went to a local office with all my paperwork and within a half hour, AFTER pulling up my records, was told to find another Atty and sue M&M for misrepresentation. M&M just took on more than they could handle. With time limits against me, I TRIED to continue with M&M to no avail. I STILL receive emails, now at around 3AM asking me to respond to initial evaluation. I have LITERALLY begged for a phone call regarding the continious questioning and get no response. I HAVE 2 letters of acceptance of my "retainer" YET, depending on who answers, I either cancelled my representation or they are still awaiting my paperwork..in FACT, the fed ex package I received AFTER over 2 hours on the phone trying to figure it out, according to the "local" office is meaningless because NO ATTY assigned and the recepient of my paperwork would have been to a "mail tech" employee and went NO WHERE. M&M are supposed to be the most prestigious law firm

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 8, 2022/09/23) */ Hello ********, Thank you for sharing feedback regarding your experience with our firm. We are saddened to hear that we fell short of what you hoped for. I did look into this matter for you. It appears there was communication from you on 6/24/22. Notes indicated that you requested to not pursue with our firm due to being dissatisfied with our services. I am unable to validate what is mentioned in your complaint but have relayed this information to the proper department to look into further. Our SS department did attempt to reach out to you today to resolve this and left a Voicemail. Hopefully when we are able to make contact, we can work on explaining what occurred, and what needs to happen next. Thank you, Consumer Response /* (3000, 10, 2022/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please allow me to return call. I will do so this week. **Document Attached*** 10/3 @ 3:24pm I called # left for me and asked for Catherine, spvr. Was cut off @ 3:28. Called back, placed on hold then transferred to Spanish Rep, hold. Finally spoke with Pam Munguia at approx 3:45 pm. I was told that numerous mistakes were made on their end and she could see the trail. I requested compensation via a discount in Representation fees to proceed.I also requested expedited representation since it has now been 5 months since initial contract signed. I ONCE again was sent contract to sign (attached) and was promised a call back within 2 days. I would like to leave this case open as this is the 4th time I have been promised this action to no avail prior. Business Response /* (4000, 13, 2022/10/04) */ Hello ********, I want to help get this resolved for you. Again, we truly apologize for any communication issues. That department is on a dialer, so it can be hard to speak with a specific person as they may already be on a call. I will make sure our Social Security department is aware, and ask that you are contacted. If you would like to coordinate a specific time and date to be called, please let me know, and I can work on having that scheduled for you. Thanks, Consumer Response /* (4200, 20, 2022/10/17) */ ***Document Attached*** NUMEROUS promises made to contact me yet, none have been made. It is my belief that this company placates issues brought about via BBB by promising to resolve the issue, making a call or 2 to substantiate response. Initial calls ARE made making promises or arrangements it never actually follows up on. On Oct 3rd I was told my case was assigned AFTER being forced into signing a document allowing 6k of potential funds being paid to Morgan and Morgan even AFTER I requested a consideration of fess (emails attached). As of TODAY, NO lawyer, Admin or ANY person has contacted me other than vague forms sent to ME requesting information from my health care providers, IF THEY CHOOSE TO DO SO. NEVER, NOT ONCE, have I spoken to or have been advised as who my Atty is. I remained "on hold" for almost 6 hours (phone records will prove) with a "representitive" of Morgan and Morgan(after complaint) for a SS representitive and 3 times had to call back WITH the rep asking me to deceive the SS by stating no one else was on the line when questions were made and that they would "secretly tell me what to ask. NOTHING became of the wasted time and no one has contacted me since. Not ONLY do I wish to continue with my complaint, I am requesting advice as to how I can proceed with what I feel are direct extortion acts by Morgan and Morgan and how to file a complaint with Florida's Bar Association. I feel this is BEYOND little guy vs BIG Assoc. and little guy automatically looses as ALREADY shown. My case was closed because Morgan showed they reached out YET no follow up but made SURE I signed that they would receive 6k when my case settled...I KNOW that was the ONLY paperwork that never had an issue!! PLEASE leave this case open, if not for me, but for the many too innocent to realize there is ZERO actual representation and who knows how many dollars made by Morgan via simply attaching their name and awaiting the outcome. On 10,/21/22, If I do not feel I am adequately being represented, I will submit a request for termination to Morgan and Morgan and ask for the BBB records to be included. Please find attached request and submission dated 14 days ago...I have NEVER spoke with nor know of an assigned ATTY. All I have done was almost a full day of "on hold" and several phone calls to different SS offices with someone from Morgan (not an Atty) who asked me to lie (recorded conversation according to Morgan and Morgan) in order to receive information needed. No relevant information, according to contact was received and I was told I would get a call the next day or 2. That was 10/3/22, today is 10/17/22. There has been NO communication at all. Business Response /* (4000, 22, 2022/10/20) */ ********, I'm sorry to hear about the issue you've referenced. I investigated your file and see opposite from what you are describing. I see contact with your case developer occurring on 10/6. The attached note states: Telephone Conference. CL called to provide updates. Explained HSB to CL since she did ask if she has an actual attorney on file. CL stated that she will contact me via email since it is easier for her. Advised to leave me sometime to respond if I do not get to her right away. Also explained to CL that we do not request MER unless we have to and if so it may lead to an additional charge. There are no logged calls, VMs or emails from you after that time. Keep in mind, your case developer may not reach out unless there is an update on your case. It has been two weeks. Notes in your file indicate that a voicemail was received from Julie at Social Security on 10/19, explaining to our firm that you already have an attorney representing you for this matter. Your case developer reached out to you right after receiving that message to inform and go over the proper steps that would need to be taking since you have an attorney already. Another call was placed to you today regarding this. Each call placed to you a voicemail was left. I feel ample communication has occurred, and that we followed all the proper steps to help you with your case. At this time there are updates from your case developer that are pending, since we haven't been able to reach you. A voicemail was left and an email was sent. Consumer Response /* (4200, 24, 2022/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is BEYOND untrue. Since I have numerous calls back and forth from numbers that do NOT represent as Morgan and Morgan, I would request phone details concerning the lengthy time I state I spent HOURS on the phone with M&M trying to reach SS and being asked to LIE to SS in order for them to gather information that AFTER almost 5 months representing me, they acknowledged they were unable to retain. I was TOLD all calls were being recorded and request those recordings to be submitted to BBB. The ONLY thing received from M&M is attached. When asked for a few days, it was because I did not have the information readily available for M&M to request documentation and called the next day and gave them the addresses of those involved in my case. NEVER, ONCE have I had an opportunity to speak with my Atty regarding my issues, and honestly can't recall any actual confirmation as to who my Atty. is. NUMEROUS times that question has been avoided, told not assigned and NEVER introduced as being my sole representative. This confusion, on their part, has been going on for some time and has caused me months if not longer issues of misrepesentation and Business Response /* (4000, 26, 2022/10/24) */ Hi ********, I understand that you are upset, but we have done everything we can to resolve this for you. After reviewing your most recent rebuttal, we are confused on what your complaint is? Originally, you opened this complaint stating you had an issue with being contacted. We explained that our notes indicated you contacted us and no longer wanted to pursue which is the reason you were no longer contacted. I was able to get this changed and start that stream of communication on 9/26. The next few days/weeks you were contacted, and we started the next steps necessary to get this claim going for you. On 10/3, you notified us you were called and had some difficulty getting to a specific supervisor, who previously called you and left you a message and call back number. You did get a hold of the correct department and resigned with our firm. On 10/6, your case developer reached out via telephone conference and explained the next steps to you. Your most recent rebuttal does not acknowledge the fact that, we resolved your complaint regarding not being contacted, and that you were last called on 10/20. Once contact was made, you continued to communicate through BBB platform, regarding this complaint although no other issues arise. I last informed you in our last submission that your Case Developer reached out to you on 10/20, with pertinent information regarding your claim. At a moment of convenience, please give us a call, so that you are updated on how we are proceeding with this claim. Thank you,

• Initial Complaint

  Date:06/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Morgan and Morgan in 2017 to handle my case after being rear ended and suffering spinal damage. I had very little contact with my lawyer in the years that followed, even if I called or emailed multiple times. In September of 2021 they finally contacted me about my case and said they'd reached a settlement offer from the at fault driver's insurance company. It was much less than I expected or actually needed to cover the medical bills that added up over the 5 years since my accident. The lawyer said that's as much as I'd get from the insurance company and that they would then go another direction to get more money. I signed my paperwork and mailed it by****** on October 2 2021. They let me know when they received it. Again it was months of me initiating contact and NO response. They eventually said accounting would be sending me a check. Then months later, when I could actually get in touch with someone they'd tell me they'll see what the hold up is with accounting. Now it's almost 9 months later, still no payment, now they don't answer emails or phone calls. I even reached out to their corporate number for agents to help clients, and still nothing. Not only do I absolutely want the $27k + that they owe me, but someone needs to look into their practices of stealing client money paid out by the insurance companies. It is theft either way you look at it. We are suffering, and trying to make ends meet while they keep our money.

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/06/29) */ Good morning Mr.********, Thank you for sharing your experience with us. We regret that your experience has been less than ideal. Providing our clients, the best possible representation is something we take seriously. Please know that my team is reviewing this issue, and actively working with your attorney and legal team to resolve this for you. Since I cannot go into detail regarding your case on this public forum, we will make sure you are contacted with an update and how this is being resolved. Thank you, Consumer Response /* (3000, 7, 2022/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response from the business, as it's been 1.5 weeks since they responded and I still haven't heard from my lawyers. It's just more talk from a corporate office that doesn't actually make my legal team do anything. No one is holding my lawyers responsible for illegally holding my money for more than 9 months. No one is making them return my phone calls, or my emails. I want the money owed to me! Business Response /* (4000, 9, 2022/07/13) */ Thank you Mr.******** for your patience in allowing us to work on resolving this for you. It is unfortunate how long lawsuits can take to resolve when an insurance company refuses to pay their policy coverage limits, especially when the amount of coverage is a minimal amount. That was the case here, as the insurance company and their lawyers argued for years that the claimed injuries were not related to the car wreck, but rather due to significant and similar pre-existing medical conditions. Ultimately, Morgan & Morgan was able to collect the full amount of the defendant's insurance policy. While we understand the frustration of limited available coverage, that is not within our firm's control. Further, a settlement is often not the end of a case, as we spend a significant amount of time fighting health insurance liens and seeking reductions - all done to increase the amount paid to our clients. That was the case here. This firm's finances and escrow accounts are heavily regulated and monitored, and any suggestion that this firm steals money is baseless and not supported by any fact or evidence. I can confirm that all settlement funds have been released, as we are currently working with accounting on getting you your check. Thank you, Consumer Response /* (4200, 16, 2022/07/28) */ I do not accept the answer from Morgan and Morgan. I still have not heard from my lawyers, they still do not respond to my emails. I have all but begged them to send me my money, and I have explained to them that I am sliding further and further into debt due to all the medical costs I've had to pay. There was never any meetings, or depositions to prove that my issues were caused by the accident. I never got to argue my case at all. Instead I paid 40% PLUS other fees on top of that, which were never disclosed to me, making the lawyer's payment almost 50% of the settlement. I just want them to give me my money. How hard is that for them to actually do? Business Response /* (4000, 18, 2022/08/05) */ Hi Mr. ********, Thank you for letting us know you still haven't received your funds. I want to apologize about this, as sometimes our accounting department can be backed up causing delays. I have made ever effort to have this resolved for you today. We are expediting this request and are working to have your check overnighted as long as able with the mail couriers. Please reach out to me directly, if you still don't have your check by next week Tuesday the latest.

• Initial Complaint

  Date:06/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 4 cases with Morgan and Morgan they said they could not get in touch with us. they were trying to get in touch with us. our money was taking from us though an unauthorized account with **********************. Now it called well Fargo. We did not get any money from Morgan and Morgan, they took out 4 cases though false accounts. It happens in 2019 I reported the problem to you guys about Morgan and Morgan was take money. In want you took look in to the problem for me and no one had power of attorney. They supposed to had a protection consumer with Walmart I had a work accident and the store, I filed a claim about Roger ********. he was the lawyer working my Walmart accident he took all my family money. and I got in touch with Morgan and Morgan and Roger ******** supposed to delivery me my check from my Walmart accident. And my Mississippi state id was false . I had to get a new one so I had Morgan and Morgan to look in to the matter and they did the same thing. My mail is being fraud and my mail is to.

  Business Response

  Date: 08/04/2022

  Business Response /* (1000, 5, 2022/06/27) */ Good morning Tammie, Thank you for taking the time to let us know about this situation. After further review, I am unable to locate any active cases we are handling for you. I do see you inquired about a case back in 2020, in which the attorney (who is no longer with our firm) did turn down. Please note that Morgan and Morgan is not representing you for any cases. If you require more information or have any further questions, please reach out to our Client Experience Team at **@forthepeople.com or XXX-XXX-XXXX. Thank you,

• Initial Complaint

  Date:06/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 14th I received a message that morgon and morgon wouldnt reopen my case of the accident I had last year and since I couldn't find counsel anywhere else I settled with first offer insurance gave me and then on June 15th they contacted me and said they would like to take my case please help

  Business Response

  Date: 07/06/2022

  Business Response /* (1000, 5, 2022/06/23) */ Hello ******, we are sorry that our firm was unable to take on your case at this time. Your attorney reviewed your case closely and considered every potential avenue of legal representation before making a decision. Unfortunately at this time we will not be able to further assist you. We always strive to ensure clients understand the reasons we are not able to take on a case and encourage them to seek representation with another firm if needed. We do thank you for choosing us and wish you the best. Judith - [email protected] / 888-670-2630.

• Initial Complaint

  Date:06/16/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Months ago I inquired services from this law firm, they said they don't take my case and I get 40-50 calls every couple of days from them with Solicitation, I have called and asked to remove me from the list, I have blocked them but they get pass the blocking, all day I get their calls when on a meeting, working, class, is so bad that I keep my phone in no disturb mode 24/7. I am amazed that a law firm can get away harassing people this way. Calls come from many states and multiple numbers. I showed in my cell provider the list and they have seen this before as well as people trying to find a way to block them, the solution was to change my cell number . This is unreal and totally unacceptable. This snap shot is just a pic I saved yesterday as I was deleting them since they have my VM full at all times

  Business Response

  Date: 07/06/2022

  Business Response /* (1000, 5, 2022/06/23) */ ***** we are sorry about your recent experience with our firm. We keep our potential clients information in order to available if they call again in the future. We want you to know that we respect your privacy and per your request, I have opted you out of all communication from our firm. It make take a few days until the system stops contacting you but moving forward it should be resolved. We appreciate you bringing this to our attention as we continue to improve our system. Thank you! Judith - Client Experience Team - (888) 488-0018 / [email protected] Consumer Response /* (2000, 7, 2022/06/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:06/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/2021 I contacted Morgan and Morgan to represent me. I filed disability on 06/2021 and I am still pending a response. I am currently in the Appeal process which has been since 11/2021. Upon Morgan and Morgan stating they were representing me they failed to turn in my medical documents, failed to relay pertinent information to me and has yet to adequately provide services. I provided my "case manager" with hundreds of documentation and ssn only received THREE papers. I contacted Morgan and Morgan and the case manager was fired (unsure of reasoning.) So, I am denied obviously due to the fact that nothing was actually being reported. I then get a new case manager and a Appeal is filed. I understand this part takes time but I have reached out to my case manager with nothing in return. I even vowed to switch attorneys prior to appeal because obviously my case is of no importance which is okay. It was my negligence going with a big time Corporation vs someone local who will take the case serious. I have tried to get a different representation but of course then I am in legal bind to still pay 1/4 of my settlement. So I can't get proper representation from a company I am paying but I can't leave because I can be sued. It's really sad that this company can hang the little guy and it doesn't matter because they make so much anyways.

  Business Response

  Date: 08/04/2022

  Business Response /* (1000, 5, 2022/06/27) */ Thank you for sharing your experience Britti. We regret that your experience has been less than ideal. We are disappointed to hear the service you received wasn't up to par. Providing our clients, the best possible representation is something we take seriously. Please know this will be addressed with the appropriate members of our team so we may improve in the future. I have reached out to your legal team to request that you are contacted with an update immediately. If any other issues arise I appreciate you contacting me at **@forthepeople.com with more detailed information. We hope to have this resolved for you soon. Thank you,

• Initial Complaint

  Date:06/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/1/21 I was involved in an automobile accident that was not my fault. I called Morgan and Morgan to represent me. I have health insurance with my employer. M&M was aware of that. I used the medical providers they recommended. In October of 2021 I stopped hearing from M&M. I called, text and emailed my contact person at the firm with no response. Once, I did speak with my representative and she said she was with the attorney and would call me right back. That never happened. I called the customer care line several times and was always assured that someone would get back in touch but they didnt. It was around March of 2022 I called customer care and told them I would call the Bar Association if I didn't hear back from M&M. Attorney #2's representative contacted me and requested that I resend photos etc from the accident. I found out that the person who caused the accident had only $25,000 of coverage. M&M expects me to pay $18,000 in medical bills. My copayment is $75.00. I didn't see the Doctor that often. My bill would have been around $1000.00 if i used my insurance. I have sciatica which I did not have prior to the accident, a totaled car and a bill for 18,000. It appears that M&M is trying to model itself after the firm his family used for his brothers accident at the amusement park. Did I add that they feel they deserve to be paid. M&M is negligent and incompetent . This was simple math. The entire event has been stressful.

  Business Response

  Date: 08/03/2022

  Business Response /* (1000, 5, 2022/06/07) */ Good morning ****, We are truly sorry to hear about your unfavorable experience with our firm. I have read your complaint and made sure to notify your legal team of your unsatisfactory experience. Regarding your hospital bills, you will be able to submit any outstanding balances to your health insurer. Your legal team was able to pay any and all enforceable and valid liens from your settlement proceeds. I hope this helps with your desired resolution. Although we cannot discuss the specific details of your case in this open forum, if you would like to discuss this further, please feel free to email or call us. [email protected] / 888-670-2630. Consumer Response /* (3000, 7, 2022/06/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I just spoke with my insurance company and was told that Morgan and Morgan has not submitted any bills to them. The insurance company stated that generally when the attorney is about to close out the case is when they submit the bills to them. Morgan and Morgan has already accepted an offer.I was the one who provided the attorney my file number with the insurance company. At that time the attorney said i should not speak with the insurance company as it could jeopardize my case. I dont work for Morgan and Morgan. They were supposed to work for me. Business Response /* (4000, 9, 2022/06/09) */ Good afternoon ****, No offer has been accepted on your behalf. The injury claim is not yet resolved because you have not signed the release. Attorneys do not submit medical bills to health insurers in Georgia. Providers submit the bills for payment from health insurers. Your attorney advised to not speak to the health insurer about your personal injury claim and recovery so as not to negatively affect the health insurer's decision to pursue a reimbursement claim against you. However, he did advise you can speak to them so your outstanding balances could be paid. I would like to help you get your desired resolution however, I think there may be some confusion regarding your medical bills, and your legal teams responsibility towards them. If you would like I can have someone from your legal team reach out to explain further. I hope that we can come to a resolution on this. Thank you, Consumer Response /* (4200, 11, 2022/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) No medical bills have been recieved by my insurance company. At one point you asked if I wanted to have my settlement check delivered. I assume you say the case is not settled because I have not signed the paperwork and I wont until the charges totaling $18,000 have been taken care of. I don't see what M&M has done for me with this case except put me in a worse financial situation. What are you being paid for?

• Initial Complaint

  Date:05/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem that I have with this firm and any other firm that states on National Television or any for of advertisement, is that when they state that you pay nothing unless we win your case. They all need to change that slogan. On the case that me and my wife had with them was against a lady that killed our son in a car crash, The insurance company automatically sent the coverage of $50,000 to the attorneys office so that the insurance would be done on the case. That is not a win for the law firm, that is automatic from any insurance company and should not be treated as a win. So the law firm said that there was nothing else they could get out the case and cut a check for less than half of what the insurance paid out. I could see that being a win if the firm had to put up a fight to get that out of the insurance company, but they did not. Our sons life is worth more that $50,000 and the firm should be trying to do better. That lady took everything from us and I want the law firm to take everything from her and really show that you mean exactly what your commercial states "that you only pay if we win". Show me that you won and that it is not something that is a automatic payout from a insurance company.

  Business Response

  Date: 06/24/2022

  Business Response /* (1000, 5, 2022/06/01) */ Good morning Mr. *********, First I want to send my sincerest condolences to you and your family. We appreciate you sharing feedback regarding your experience with our firm and are saddened to hear that we fell short of what you hoped for. Although we cannot discuss the specifics of your case on this platform, I did look into this further and can assure you that your attorney and legal team made sure to consider all potential avenues of recovery when working on this claim. A lot of time was spent on this case trying to resolve it for something above the coverage. We are truly sorry you feel you didn't receive a win from our services. If you would like to share more about your experience please feel free to email or call us to discuss this further. - **@forthepeople.com / XXX-XXX-XXXX Consumer Response /* (3000, 7, 2022/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The insurance coverage is something that we could have done on our own without attorneys. That was not a win at all, we started the whole case to go after the lady for wrongful death. You can reach me at ************@gmail.com. That was no way a win and should not be considered that. Business Response /* (4000, 9, 2022/06/03) */ Good afternoon Mr. *********, I understand your frustration and I'm sorry you feel more wasn't recovered to consider this case a win. With the lost of loved one, its hard to say that any amount would be considered a win. I understand you wanted to go after the individual responsible, however we don't typically go after individuals, only the insurance companies. Even then we'll still do an asset check to see if there is any potential recovery from the defendant, which is usually unlikely. I will reach out to you at the email address provided to see If I can explain more on what was done with this case. I hope that this can be resolved. Thank you, Consumer Response /* (4200, 11, 2022/06/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) As stated that should not be considered a win by no means since there really was no fighting the insurance company to get more than the maximum coverage that was on the aunts policy. Business Response /* (4000, 13, 2022/06/07) */ Mr. *********, Your desired resolution is for your legal team to finish the job. After reviewing your case file, I have determined this has been done. Closing statement paperwork was signed last year and payment has been disbursed. I really wished that we were able to recover what you feel would have been win in this case. I am so sorry for your lost and hope that we were able to give you some sense of a recovery. I will be sure to share your feedback with you legal team for future reflection. Thank you,