Parking Facilities
Pro ParkHeadquarters
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Complaints
This profile includes complaints for Pro Park's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 69 total complaints in the last 3 years.
- 17 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/30/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
8/29/2022 Propark at ******** *****, Kirkland, WA 98033 Propark offers 4-hour validation at the *** grocery store parking lot. Take a ticket, get it stamped, and you get 4 hours free parking is the advertised offer. However, about 1:3 times the validation stamp fails to work. I have resolved one of the tickets but unless you take a pic of the receipt and email them, they will not refund you. Today I sent them another receipt. Propark is likely taking in millions of dollars in unfair fees. Class action is next.Business Response
Date: 09/26/2022
The guest should have already received their refund and we stand poised to address any questions the guest may have regarding our validation process.Customer Answer
Date: 09/26/2022
Complaint: ********
I am rejecting this response because: This charge continues to happen and I have other witness that would testify to the same. Most people don't apply for the refund, which this business clearly knows and allows to continue.
Sincerely,
****** *******Initial Complaint
Date:08/30/2022
Type:Billing IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pro Park, parking at ferry to ***** ******* ****** ****** Giant: sign announcing price as $10 per day. Another big sign announcing no attendants. Parkers pay using a QR code. Actual charge was $14. The $4, so it said on digital receipt, was for a “technology charge.” I contacted the company. Here was final response. Good Morning *****, If you use the pay site, there will always be a technology fee for each individual purchase. We do have an on-site ****** ****** we can process transactions on for no additional fee, if the attendant is on duty. Thank you, Chris Kervin Account Manager Propark Mobility If there is always a $4 fee if no attendant (and I have the feeling there is never an attendant at this lot), then that needs to be clear to people as they enter the lot. Please contact by email, not phone.Business Response
Date: 08/30/2022
We have processed a refund, and are happy to meet with the guest in person to walk through the process in order to avoid future inconveniences. We appreciate your business very much.Customer Answer
Date: 08/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Customer Answer
Date: 10/03/2022
***** ********* ******* ** **** ***** ** *** **** ***************** ******** ******* **** *******
complaint ******** The parking service said they had processed a refund. It has been a month. Nothing. Thanks for your help. ********************* ***** ***** ******* ******** **** **** ***** ***** ******* ******** ***********************
Initial Complaint
Date:08/11/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been long time monthly Parker at ******* ****** propark parking garage. I left island for trip to mainland to find i recieved a citation of $40 for not moving my vehicle for over 72 hours. I was never made aware this was a policy, there are no signs in the garage Indicating any citations or specific time limit. I was forced to pay to exit the garage. This is not how a business should operate. The propark staff told me they have signs posted to explain the rules, these signs are not clear. The do not Mention any specific time limit or citations being issued. If I was aware of this I would have moved my car but instead was forced to pay $40Business Response
Date: 08/11/2022
Propark Mobility does not operate in ******. Our website is www.propark.com. The ****** Propark is ***************. Hopefully this is helpful toward resolving.
Initial Complaint
Date:07/25/2022
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I parked in a parking spot for less than 5 minutes (there were no lines) so I thought it was the kind where I park at an angle. I got a ticket, and I filed a dispute, and it's been 12 days and the dispute hasn't been answered. I also tried calling and no one will help me. It's such a scam. I just want my situation disputed and resolved. Ticket is $15 and I want it to be waived.Business Response
Date: 07/25/2022
So that I may further investigate, would the claimant please provide the date of the incident and the location that the claimant parked at?
Thank you.
Dennis S******
Customer Answer
Date: 07/25/2022
Date was 7/10/22 and location was ******** ***** ***** *********** ******. I tried to find Propark under the ** category but could only find the ** location. My ticket number was ***********. I unfortunately already paid them ($25 and they had a $5 processing fee) since they haven't replied to my dispute with them yet (Propark) and I paid so my violation fee wouldn't rise (they fine more after 15 days, and then 30 days, etc.) so now I'm hoping to get a refund.
Thank you for your help and please let me know if you need more information.
Business Response
Date: 07/25/2022
Local management has processed a refund in this matter. Please allow 3 to 5 days for this to reflect on the guest's account.Customer Answer
Date: 07/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ***Initial Complaint
Date:07/22/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
July 21, 2022 I paid $260 for storage fee. The wrecker driver Joshua ******* P****** TDLR #: ***** towed my vehicle and damaged it while in tow leaving it undrivable. My oil pan was busted, my frame bar was bent and my transmission pan was dented in. Company towed by: Pro Parking Management *** *** *** ********* ***** ***** ** **** ** ****** *** ************ **** ****** ***** **********Business Response
Date: 07/22/2022
I have reason to believe that the complainant has contacted the wrong company. Propark Mobility is a parking and transportation management company. We do not perform any type of vehicle towing service. From my research, I am confident that the company that the complainant should be contacting is ******************.
Dennis S******
Initial Complaint
Date:07/21/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is ******* ******. On April of 2022, the valet service was negligent and crashed my rental and I was told the damages won’t be paid and by Pro Park and I’ve just received notice that I Pro Park will not be paying for the damages. I was told this incident would be handled by Pro Park and I wouldn’t be responsible as told by the supervisor on duty on the date of April 11th and by Ashley, who stated that the Pro Park would take care of the damages. This damage occurred while one of the Pro Park employees was handling my car and I shouldn’t be at fault for damages that occurred under the care of Pro Park. The rental is owned by **** car company. They are charing $3085.64.Business Response
Date: 07/21/2022
We are aware of this matter and have been in communication with **** as recently as Tuesday (July 19, 2022) in attempts to settle this open insurance claim. Our Claims Manager will be reaching out to the claimant directly with an update by the end of this week.Initial Complaint
Date:06/13/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I prepaid for parking at this *** ********* garage and arrived after the stated time. When I arrived and scanned the barcode, the screen said access denied. I tried to call Propark and was met with only voicemail. I had to pull a ticket to park and would like a refund from this company.Business Response
Date: 06/13/2022
We received a voicemail from the guest and are currently investigating this incident. We will reach out to the guest and resolve accordingly as part of that process. Any questions, the guest may feel free to email me directly at ************************** and I will be happy to provide assistance.Initial Complaint
Date:06/07/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We parked our car at ******* in *********, ********* the afternoon of May 4th with plans to pick it up Sunday evening, May 22nd. As soon as we drove off the premises the evening of the 22nd, I noticed a long crack on the right side of the front windshield, stemming upwards from under the right windshield-wiper and across, to the left. We immediately returned to the office to file a claim. It was not there when we dropped the car off. We were told the claim would be filed the next day and if someone does NOT call you within the next 48 hours, to get back in touch with them. I finally called on Friday, the 27th and was told, the claim had only been filed the day before and that I needed to wait until Tuesday after ******** Day. On Tuesday, May 31st I received a courtesy email saying my claim was being investigated. I called 'my assigned claims specialist' (Ashley H*******) on Wednesday, June 1, to see when I might expect a response, as I have a cross country trip planned, beginning May 21, 2022. No response. I called a second time on June 2nd, leaving again a recorded message with Ms. H*******. No response. On May 4th, I sent an email to ******************* with my claim number, asking for some information as to the time frame (again, because of my pending cross country trip). No response. I would like to hear something from someone about the status of this claim, so I can move forward in getting the proper repairs done, prior my departure in two weeks.Business Response
Date: 06/07/2022
Our Claims Department has followed up with the claimant directly this morning (June 7, 2022) via telephone and left a voicemail message.Initial Complaint
Date:05/05/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I parked in ProPark parking lot, located at ** ****** **** ********** *** ***** on Sunday 5/01/22 @ 5:49 p.m. I paid $8 initially @ the kiosk as requested by the machine. When I returned @ 6:58 p.m. on Sunday the exit pay machine requested that I pay an additional $26, which I had no choice but to pay since no attendant was present and it was the only way to exit the parking lot. I have been calling since early Monday morning, but no one is answering and the voice mail is full. I also went to their website and sent them a message but have not heard anything from them. Can you please assist in getting me a refund. I think parking is $8/per hour.Business Response
Date: 05/09/2022
We are in the process of refunding the guest accordingly.Customer Answer
Date: 05/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Jamil stated I should expect a refund in the next several days. If I don't receive it, I informed Jamil that I will call him back.
Sincerely,
****** *******
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