Complaints

This profile includes complaints for Pro Park's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Pro Park has 110 locations, listed below.

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  Pro Park

  1 Union Pl Hartford, CT 06103-1490

• 

  Pro Park

  300 E 2nd St Reno, NV 89501-1500

• 

  Pro Park

  50 W Liberty St Reno, NV 89501-1940

• 

  Propark America

  560 Warburton Ave Hastings on Hudson, NY 10706-1504

• 

  Pro Park

  1199 Dillingham Blvd Honolulu, HI 96817-4440

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, February 1, 2025 my wife and I were attending an event in downtown **********. We have parked in this particular lot owned by ProPark before (*** *** ****), but found that when we drove through it that night no spaces were available. We assumed that the lot immediately adjacent to the one at *** *** **** was a continuation of ProPark's lot. We found a space in the adjacent lot, and not seeing any different pay station, we paid by scanning ProPark's lot's QR code. We subsequently found out that the lot we parked in was owned by ********** when we received a parking violation from them on our windshield. We are requesting a full refund from ProPark since we never parked in their lot that night. We have reached out via email to ProPark with the receipt number and have also provided a copy of the parking violation from the other company. We have also called ProPark's number repeatedly only to get the same voicemail. They have yet to respond and address our claim even though their site says that responses will be sent within 5 days.

  Customer Answer

  Date: 03/14/2025

  I have not heard anything from the business, nor the BBB since this complaint was filed in February.  What are the next steps?

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 4, 2024, I used ProPark’s valet service at ***** ****** ******* ******** in ******* **. After unloading items from my red 2015 **** ********, I explicitly informed the valet that I was done with my vehicle, handed over my only set of keys, and left. Negligence: The valet failed to properly secure my vehicle and left the emergency lights on for 2.5 hours, fully draining my battery. At 11:24 PM, hotel staff called my room to inform me that my car would not start. I was told that the valet would “take care of it,” but I was not consulted on any actions taken. Vehicle Damage: The next morning, my car displayed a “Service Transmission” warning and would not shift out of park. *** replaced my battery ($199.74), but the issue persisted, requiring my vehicle to be towed to New Hampshire. The technician confirmed that the valet likely attempted an improper jump-start (either by using another vehicle or incorrectly connecting the anode and cathode), damaging my car’s computer. Reprogramming the computer cost $190.00. ProPark’s Unreasonable Denial: ProPark has twice denied my insurance claim, claiming that I left the emergency lights on. This is both inaccurate and irrelevant—once I transferred possession to the valet, it was their responsibility to properly secure the vehicle. Their negligence directly resulted in costly repairs. Requested Resolution: I request reimbursement for the damages totaling $389.74. If ProPark continues to refuse accountability, I ask the BBB to assist in resolving this dispute fairly. Supporting Evidence: I have provided documentation, including receipts and my correspondences with ProPark and ***** ******.

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked parking for a Thanksgiving visit to family months in advance and pre-paid for a guaranteed reservation. When we arrived early Thanksgiving morning, we were turned away as they were full. Completely unacceptable. I have long covid and suffer enough with the stress of traveling, and booked parking well in advance because a) it was a holiday, and b) to ensure the start of our trip was stress free. We got in at *** parking across the street, but at more than double the rate we paid. (I also just lost my primary source of income). There were dozens of people waiting for shuttles and there were no shuttles available. We called **** and fortunately got one and just barely made our flight...more undo stress that ended up ruining my visit because of the relapse is caused to my long covid. ****** refunded what we paid and added three free days to our account. That is insufficient compensation in my opinion for ruining my visit due to their incompetence and negligence. I want the **** ride and the *** Parking stay (receipts attached) reimbursed in the form of a mailed check. The free days ****** gave us are meaningless to us and I highly doubt we'll ever park there again.

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a customer for this park and ride from *** airport. As I was returning on Sunday to my car. There was 4 men returning from ******, each had 4+ bags/boxes. There was no room for luggage in the racks so things were stacked on the floor. I was sitting in the second row next to the isle. I had my own luggage in the isle with my leg begin to stop it from rolling down the isle. As we rounded a corner one for the men’s gun/ fishing rod hard plastic case tipped over. Smashing into my ankle cutting it open. I was bleeding from the gash the driver of the bus did put a bandaid on. The men who’s belongings it was did not care I was requested to file a report in the canopy office. Which I was hysterical from the pain and bleeding. The “supervisor “ was very uninterested in the situation. I called back on Monday after missing work due to my ankle swelling. I asked for a supervisor, and was told she was the one from last night. That her manager knew about this and they were looking at it. They would call me that day (Monday or tomorrow Tuesday). Neither has happened. I would like a refund as I was injured using their services. Due to their negligence and having too many people on the shuttle I was injured. I have missed work and paying to be injured.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/14/2024 I used ProPark garage @ *** **** *** ********* **. Car brought back with damage to drivers side door handle rendering it inoperable. I filed claim, paid for repair and on 10/25/24 after sending proper paperwork to company was denied. Company stated the damage was existing and/or normal wear & tear. Cameras would show i didn't bring a car with a door handle hanging off, which is what the valet driver claimed happened. The driver claimed he found it that way, that it did not happen through normal wear & tear as a company representative claimed.

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used one of their parking facilities, in at hotel in downtown *** ***** this past June. My car, which was a rental, was dropped off with no damage. When I picked my car up there damaged to the right rear bumper. I immediately filed a claim through their company. Come to find out, they used a public paid parking lot. The car wasn't parked in secure facility away from the public. I know this because I found the parking receipt from the the public lot they used on the dash board. This is very misleading. They need to let customers know their cars are being taken to a public parking lot and not be secured on the hotel property. We have not heard anything from them since we filed our claim. Very unprofessional and very irresponsible company

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 15, 2024, I parked my vehicle at ****** ******* ******* in ******* **, a Propark location. At some point during my parking stay, the staff at the location moved a sign within the lot and placed it adjacent to my vehicle. On August 21, 2024, this sign fell over, causing scratches to the hood and bumper of my car. Upon discovering the damage, I filed a report with the company on August 23, 2024, when I returned to pick up my vehicle. The company proceeded with an investigation and contacted me on September 5, 2024, to inform me that they were not accepting liability for the damage, claiming that the wind caused the sign to fall over and this was an "act of God." I strongly disagree with this assessment. The sign was not near my vehicle when I parked, and it was placed in a position where it was foreseeable that such an incident could occur, especially considering the lightweight nature of the sign. In my opinion, this constitutes negligence rather than an unavoidable accident. I have reviewed the wind speed data for the area on August 21, 2024, at the time the sign fell. According to data from a nearby weather station, the wind speed was between 14.8 km/h and 28 km/h, which is average for this location and time of year. This suggests that the fall was not caused by abnormally strong winds, but rather by improper placement of the sign. This further supports my belief that the incident resulted from negligence, not an uncontrollable "act of God." I am requesting compensation for the cost of repairs to my vehicle’s hood and bumper due to the damage caused by the falling sign. I believe this is a reasonable request, considering the circumstances.

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed at the ******* ****** ** ****** *** ***** *** ******** from 8/16-8/21. Parking was through ProPark. After I checked out, I noticed a scratch through the paint on the passenger side of my vehicle. I contacted the hotel which put me in touch with ProPark. They denied liability claiming that I didn't report it before I left. I mentioned to them that I reported it as soon as I noticed the damage which was ~3.5 hours after I left. The claimed that they had noted this prior damage to the vehicle. When I requested documentation showing their inspection, they told me if I wanted anything from them that I could have my attorney subpoena it.

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30th a pro park employee ran our rental car into a pole at the ******** at *********** *****. We have a witness that saw the incident. They opened a claim and told us it would be resolved. Since then they have disappeared. They will not answer emails, calls from us or the rental company. Even though they were blatantly responsible, they are not taking any accountability. We are now being given a $3,000 dollar settlement which they were responsible for.

• Initial Complaint

  Date:07/18/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bulletin board of the parking lot operated by the company shows that the parking fee is $12 per hour, with a maximum of $38 within 24 hours. On the afternoon of July 12, 2024, at 4:49 pm, my car parked at the parking lot ******** ** ******* ****** . At 9:40 am on July 13, when my car drove out, the toll screen showed a total of $76 including tax. Although I had doubts about the $76, due to time constraints, I had to pay $76 on the spot with my Chinese credit card and leave. However, one hour after I drove out of the parking lot, at 10:46 am on July 13th (11:46 pm Beijing time), my credit card was once again charged $66 by the parking lot without my consent. My desirred resolution:1.Refund the overcharged $38; 2.Refund the duplicate charge of $66. The total amount refunded is 104 US dollars.