Complaints

This profile includes complaints for HelloTech's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HelloTech

  2450 Colorado Ave Ste 100E Santa Monica, CA 90404-5535

  
• 

  HelloTech

  Cincinnati and surrounding area Cincinnati, OH 45202

• 

  HelloTech

  Cincinnati and surrounding area Cincinnati, OH 45202

• 

  HelloTech

  Cincinnati and surrounding area Cincinnati, OH 45202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to dispute the business's claim that they won't charge until services are complete. I was charged today (4/6/25) for a service scheduled for tomorrow (4/7/25). My account was overdrawn with a pending charge for the total I was going to pay tomorrow (when I would have the money), after services were finished (advertised loudly on their site). I called customer support, which was very unhelpful; the help center employee just cancelled the scheduled service, but I am yet to receive a reimbursement for the money they put a hold on in my account. I just would prefer they didn't advertise that I wouldn't have to pay until services are rendered, when they're just going to charge it beforehand anyway. I now have overdraft fees to handle with my bank for services I did not receive, and $160+ less in my account - now I cannot eat or feed my animal until tomorrow.

  Business Response

  Date: 04/08/2025

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we have confirmed that you werent charged for the services. What you noticed on your account was the pre-authorization hold. This hold is placed on the funds to ensure our technicians will be paid at the time of service completion. Since the service was canceled, the hold will be released, and funds are typically made available after 3 days.
  
  Should you have any questions, please feel free to contact us at ************************************************************.
  
  

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very misleading terms of service. When I tried to cancel membership I cant get an answer on the phone and the chat support just tells me sorry and that they cant alter anything regarding membership which seems oddly convenient since that is my only request.

  Business Response

  Date: 04/02/2025

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that you self-booked the order and self-initiated the membership. Since your membership fees have covered the amount of membership discounts, we have canceled your membership.
  

  Should you have any questions, please feel free to contact us at ************************************************************.
  

  
  

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted Hello Tech and they sent a tech out to our home. He did not complete the items we needed done, but Hello Tech charged for the uncompleted items. We are getting NO WHERE with customer service. Our next step is to dispute the Credit Charges. We are very unhappy with Hello Tech

  Business Response

  Date: 03/26/2025

  We do apologize. We tried pulling up your account to look into this matter for you, but we could not locate you. Usually, this means that a different email, number, and name was used for the account. Please reach out to us via the established account or tell us the account connected to your order as soon as possible through our platform to keep your account information secure. You may also contact us at ********************************** if you have any additional questions or concerns.

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never joined Hello Tech and I was charged for 5 months 11/24 to 3.25

  Business Response

  Date: 03/21/2025

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that you self-booked your order. Regarding the $4.99 monthly charge billed to your account, this is one of our monthly membership plans designed to provide our customers with more value so we can be their go-to for their tech issues. Since you have not used our services and did not take advantage of our membership discounts, we have canceled your membership and refunded all associated fees. 
  
  Should you have any questions, please do not hesitate to contact us at ************************************************************.
  
  

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 5, 2025 purchased television and paid installation fee. Was under the impression the TV would be installed at time of delivery. It was not. They also scheduled times for the next morning and kept rescheduling. Then at the last possible minute they said they had no laborers and could not do it. Did not and still have not refunded the fee of $71.09 that I paid along with the TV purchase at *******. I did not receive the refund after having to contact them to get the refund. When I contacted them again, I received an absolute run-a-round and still have not received the refund. I also had to pay $125.00 to get the TV installed. I am 84 and disabled, and confined to my home and recliner. The television and laptop are my only means of entertainment and ability to keep up with what's going on locally and around the world. They gave me a second date as to when I would receive the refund, but didn't happen the first time, and doubtful of the second time. Just need my refund due to fixed income and the urgency of the whole issue from my old TV just dying to all this additional expense, part of it being duplication.

  Business Response

  Date: 03/26/2025

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that you purchased our services through *******'s platform, which is one of our partners. Since you made the purchase through *******'s platform, we are unable to issue a refund in the standard way, which is to go back to the card. However, I did check for you, and the refund was processed.

  If you have not received your refund, please reach out to us at ************************************************************. 

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a Hello Tech employee for a one time only visit to set up our new printer. I paid $69.00 for this service with our credit card. Next thing I know, I am being charged $69.00/monthly which will renew in 2025. I reached out to the company to have this reversed and they flatly refused. I asked them for a copy of the email where I agreed to an ongoing monthly payment and have not received one as of yet. The ongoing fee was never explained to me by the Hello Tech employee nor was I aware of an ongoing charge to then be renewed in ******* husband and I are elderly and on social security and on a budget. Surely I would never burden our budget with an additional $69.00 per month.I believe this company is not acting in good faith. They should divulge their ongoing fee so a consumer knows what they are signing up for.Respectfully,***** ********* ************ **************************

  Business Response

  Date: 02/12/2025

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we have confirmed that the order was self-booked and the membership was self-initiated, saving you $10 on this order. The membership is designed to help our customers save money and receive perks for being loyal customers. Since the membership was self-initiated, there wouldn't have been an email in which you agreed.
  
  Additionally, the membership fee is $19.99 a month, not $69.99. The $69.99 charge was for the service itself. The membership has been canceled, and the $19.99 fee has been refunded. 
  
  Should you have any questions, please do not hesitate to contact us at ***********************************

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked with Hellotech through Xfinity to have a doorbell camera installed. The tech was nice but, did show up 2 hours late. I was then told that he did not have the equipment to do the job. I rescheduled and then the same tech said that I would have to provide the ladder to set up my outside security cameras. They never had the equipment that was needed to complete the job. I was charged $142 of my disability money and told me that I would not be getting a refund. I also tried to negotiate a plan if they would refund the money, I would rebook. They declined so, I want nothing to do with this company. Ive disputed the charge through my bank and will continue to file complaints in any manner that I can. This company is a scam. Im livid. I want my refund and I want it now.

  Business Response

  Date: 01/28/2025

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, you stated that you "accidentally" clicked cancel, which caused the complete service to be charged, and you were unaware of it. The breakdown of our terms of service explains the charges and how they work. In our case, you did not use our services, so we have refunded the charge.

  Should you have any questions, please do not hesitate to contact us at ************************************************************.

  Customer Answer

  Date: 01/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired a service to come out and mount my TV. Somehow ended up with a monthly memebership. Tried to cancel after the first month withdrawal fee of $20 came out of my account. Apparently after pressing cancel online it is still charging my account each month. Sent this information via email to their customer service representative and was given a number to call as I was told they could not help me. Called the number, waited over 45 minutes for someone to answer, then had the individual send me a link to manage membership. This did not help as it still wouldnt let me cancel since if you do not cancel after the first month you are locked in for a year. She did not listen that I tried to do this yet I am being charged. Now on the phone again and cannot get anyone to answer my calls or emails.

  Business Response

  Date: 01/28/2025

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that the service was self-booked and the membership self-initiated. Since you did not receive any membership discounts, we have canceled the membership and refunded all associated fees.
  
  Should you have any questions, please do not hesitate to contact us at ************************************************************.
  
  

• Initial Complaint

  Date:01/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company was unable to fulfill the service but continued to keep me locked into me membership for a year. I was told it was automatically generated and couldn't be cancelled.

  Business Response

  Date: 01/28/2025

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we have confirmed that the service was not complete, canceled the membership, and refunded all associated fees. 

  Should you have any questions, please do not hesitate to contact us at ************************************************************.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired them to hang two pictures over our stairwell - and was very clear about this and that the tech would have to have a ladder that could accomplish this. They charged me an extra $30 for a ladder the tech did not bring (he used our extension ladder leaned against our stained wood staircase) and $25 because the tech rescheduled twice due to weather concerns. (Something which I already was promised by the company would rectified.)They promised my money would be refunded but pulled all of it out of my bank this afternoon after the tech left.

  Business Response

  Date: 01/25/2025

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we have issued a refund of $55, which includes the reschedule fee and the additional fee for the ladder. 

  Should you have any questions, please do not hesitate to contact us at ************************************************************.