Business Profile

Network Computers

Cisco Systems, Inc.

Headquarters

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Complaints

This profile includes complaints for Cisco Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

36 total complaints in the last 3 years.
9 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/29/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ATT MOBILITY, I do not have a contract with I C SYSTEM **** they did not provide me with the original contract as requested.
Business Response
Date: 03/29/2024
Hello, your complaint ****** you "do not have a contract with I C SYSTEM ***** Based on our search, this seems to be a reference to "IC System: *************** Services & Solutions." also known as "IC ************ on BBB.org.
You have contacted CISCO SYSTEMS **** which will not be listed as "I C SYSTEMS **** or "ATT MOBILITY." We suggest you file a dispute with your credit bureau for further assistance as CISCO SYSTEMS *** is unable to address this matter.
CISCO SYSTEMS *** is a communications technology company that develops, manufactures, and sells networking hardware, software, telecommunications equipment and other high-technology services and products. If you believe you have correctly reached out to CISCO SYSTEMS *** instead of "I C SYSTEM ****, please provide the relevant Contract # or Order # applicable for every Cisco transaction sale so we can investigate further.

Customer Answer
Date: 03/29/2024

Complaint: 21502040

I am rejecting this response because:

Sincerely,

*******************************
Initial Complaint
Date:03/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the Designing Cisco Enterprise Wireless Networks (ENWLSD) v2.0 training and would like a refund or credit. I purchased it from the Cisco Learning Store online and receipt is below with order number. The reason is that the training modules are way too difficult and especially the post assessment. I feel the labs were not up to par for the $800 I spent on this. Please make this right.Dear *********************,Thank you for shopping at the Cisco Learning Network Store. This message confirms that your order has been processed.Order Summary Billing ******************************************************************************************* *********************** Order Number DR64631652 ItemProductQuantityPurchased forTotal 1Designing Cisco Enterprise Wireless Networks (ENWLSD) v2.01.0***********************$800.00 Sub Total:$800.00 Tax$37.70 Discounts:-$0.00 Cisco Learning Credits:-$0.00 Total:$837.70
Business Response
Date: 03/15/2024
Hello,
I'll follow up on this complaint.
Thanks
****
Customer Answer
Date: 03/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:03/13/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been going back and forth doing everything customer service says to get into my account to change my voucher from a regular exam voucher to a safeguard exam voucher. I've followed the instructions and sent the screenshots. I still can't get into my account. I can get into NetAcad. The link for starting a voucher case wants me to log in. It won't take my password or send me a new one. It says my account is locked, but the email I get when I try to unlock it says it's active and unlocked. I'm tired of the back and forth. I just want to get into my account.
Customer Answer
Date: 03/07/2024
This is my second complaint. Nobody is elevating my problem to someone who can help me. I'm tired of going in circles. I just want to get into my account and edit my voucher by opening a case. I keep getting directed to the wrong page or I get an error saying that my account is locked and an email saying it isn't locked.
Customer Answer
Date: 03/13/2024

Better Business Bureau:

I forgot to come back to report it as resolved, begrudgingly. It took weeks and I don't even know how many emails. 75? 100. The list of multiple emails per conversation is extensive. Many of them from people who refused to forward me to someone who could do something. Many of them just sending me in circles because, they kept having me perform the same tasks and expecting me to get different results.

Sincerely,

******* ***
Initial Complaint
Date:01/30/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My CiscoID is = ********************* I also opened up a ticket with Cisco about this, but they were not able to help me.The ticket info is Company and ******************* ************ have purchased several Cisco *** Devices over the years from various Cisco Authorized Resellers. How do I go about getting those devices registered to me? Cisco currently has the devices registered to the Distributor that the Resellers got them from. When I ask the reseller how to do this, they do not know how.Here is a detailed explanation of the situation...(1) *** Distributer purchases *** Device from ************************************************* registers the *** Device to the *** *************** CCC ********************** purchases *** Device from ******************************************* Authorized Reseller. (4) BBB Cisco Authorized Reseller gets their inventory/ or dropship inventory from *** Distributer.(5) BBB Cisco Authorized Reseller has no system or process in place to back-feed purchase info of CCC ********************** to *** Distributer and have them re-register the *** Device to CCC **********************. So as far as Cisco is concerned the *** Device is registered to *** Distributer.(6) Fast Forward 2 years, and the CCC ********************** need to get the *** Device RMA'***** CCC ********************** calls Cisco and requests an RMA.(8) Cisco asks for Serial Number, and tells CCC ********************** that they can not process an RMA because they show *** Distributer as the registered ******** CCC ********************** calls the BBB Cisco Authorized Reseller which they purchased the *** Device from and tell them that Cisco is saying that they do not show that they are the registered user, and that ********************** is showing that *** Distributer is the registered owner. CCC ********************** asks the BBB Cisco Authorized Reseller how to fix this, and they have no answer.So is this a training issue with BBB Cisco Authorized Reseller not knowing how-to, or having a process in place to get their Distributer to move the device registration to CCC **********************?How did the Cisco ************************* design this to work? In the event BBB Cisco Authorized Reseller can not provide any help with getting the *** Device re-registered under CCC **********************?I have personally ran into the "BBB Cisco Authorized Reseller" not being able to help me from 3 different Cisco Authorized ********'s not having a clue on what they need to do to get the devices re-registered to me.. Amazon, Provantage, and B&H Wholesale... All they do is send me my purchase invoice and tell me that I should contact Cisco.Here are a couple device serial numbers I have that you can check on.RV340 Router, PSZ24311EQ9, Purchased from B&H Wholesale.CBS220-16P-2G Switch, DNI25250162, Purchased from Provantage.
Business Response
Date: 01/31/2024
Hello *****,
Apologies for the inconvenience you are facing and thank you for bringing this to our notice. We have investigated the matter and internally alerted the concerned team who have confirmed that they be directly contacting you (per you contact details shared on this website), to review and help in this matter.

Thank you,
Cisco BBB Escalation Team
Customer Answer
Date: 02/21/2024

Complaint: 21222327

I am rejecting this response because: I have a previous BBB Complaint ID: ********. I was contacted by someone at the company regarding the issue. His name was *************************. He said that there was a special process for Cisco Small Business product to go through. He mentioned he would be getting back to me regarding the process. I forwarded him a few emails regarding the issue I was having, and I spoke to him over the phone. But I have not heard back from him. I have also received emails from various departments unable to help me with getting my Cisco Small Business products I purchased from various Cisco Authorized Resellers registered to me. There is an email chain that has CMG-******* in the subject line and another one that has CCM-****** in the subject line. Perhaps you can use that info and pull up the messages. The 1 person I had spoken with (*************************) that seemed to understand the problem I was having, contact info is below. You may be able to reach out to him and get a clear understanding of the issue. Because he mentioned that there is a different process that the Small Business Product are supposed to use and that it may be a training issue that the support channels are not trained properly trained on "Cisco Small Business" products. ******** Thanthry Leader, Customer Delivery ********* Centers Small Business Support *********************************** Office: ***************Call via *********** ******* *****************Call via ***********

Sincerely,

***********************
Business Response
Date: 02/23/2024
Hello,

Based on our investigation after your latest update, we can confirm that ************************* and the *** support team, that you are currently in contact with, are correct folks to engage. We find that you were able to make progress after ******************************;reached out to you. In addition, we were informed that ******** walked you through a process that allows you direct access via a portal. We also understand that the conversation ended with your confirmation that your issues were being addressed and you were happy to take up the offer by ******** to be an ongoing point of contact in this matter.
Considering the above and that you have ********* contact information to reach him any time in the future, by email or phone,this complaint has been suitably addressed.

Thank you,
Cisco BBB Escalation Team
Customer Answer
Date: 02/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:01/26/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A few years ago my church ************************** of ******** had contracted with Cisco Systems for Cisco phone services and WebEx meetings. We stopped using these services in the middle of 2023 and have been trying to terminate our services ever since. Cisco makes this extremely difficult, and their support services are non-existent. In October 2023 I thought I had the service cancelled (submitted a request to cancel and received a response it was cancelled), only to find out this month (January ****) that it still hasn't been cancelled, and they are telling me they won't cancel it until the end of the current contract period in November ****. In the meantime we are still being charged $30/mo for Cisco phones and $20.67/mo for WebEx. We are not a large church, and this definitely does affect our budget. I have spent several hours over the past months trying to work with their website and talking to their people by phone. I'm just tired of it and want it to go away.
Business Response
Date: 01/26/2024
We apologize for the inconvenience. Cisco has reached out to ***************************** and clarified the situation that led to this situation. The Team is processing the cancellation of services as requested by ******************.
Initial Complaint
Date:12/12/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Cisco (Duo Security) regarding false advertising and failure to fulfill the promise of incentive promised during a webinar.I attended a webinar hosted by Cisco (Duo Security), during which they advertised a Bluetooth speaker as an incentive for participants. Despite fulfilling all the requirements outlined during the webinar, I have not received the promised Bluetooth speaker. This not only constitutes a breach of the advertised terms but also reflects a misleading and deceptive practice on the part of Cisco (Duo Security). I have attached an email received by the agency for supporting documentation.I have made multiple attempts to resolve this issue by reaching out to Cisco (Duo Security) through email and phone, but my communications have been consistently ignored. The lack of response from the company has left me frustrated and dissatisfied with their customer service.Furthermore, despite not receiving the promised incentive, I continue to receive advertisements from Cisco (Duo Security) through various channels. This persistent marketing, coupled with the unfulfilled incentive, leads me to believe that the company is engaging in false advertising and operates with deceptive practices.I kindly request the Better Business Bureau to investigate this matter and take appropriate action to ensure that Cisco (Duo Security) rectifies the situation by fulfilling their promised incentive and ceases false advertising practices. This experience has not only caused me inconvenience but has also raised concerns about the credibility of Cisco (Duo Security) as a company.I appreciate the Better Business Bureau's attention to this matter and hope for a swift resolution to rectify the deceptive practices employed by Cisco (Duo Security).Thank you for your assistance.Sincerely,***********************
Business Response
Date: 12/12/2023
Hello *****,
Apologies for the inconvenience and thank you for bringing this to our notice. We are investigating the matter and will bet back to you with an update.
Thank you,
Cisco BBB Escalation Team
Customer Answer
Date: 12/13/2023

Complaint: 20995280

I am rejecting this response because:
While I appreciate the acknowledgment of the issue and the initiation of an investigation, I must express my continued dissatisfaction with the lack of communication and resolution on this matter. Unfortunately, I have not received any updates or information regarding the status of my case.
It is crucial for me to emphasize that the response provided does not address the core concerns I raised in my initial complaint. The ongoing silence and lack of sufficient communication from Cisco (Duo Security) only exacerbate my dissatisfaction and contribute to the perception that the matter is being sidestepped.
I kindly request a more comprehensive update on the progress of the investigation and a clear timeline for resolution. Your continued attention to this matter is essential to ensuring a fair and satisfactory resolution.
I appreciate your understanding and look forward to a more detailed response.
Sincerely,

***********************
Business Response
Date: 12/14/2023
Hello *****,

We sincerely apologize for the delay in delivering your Bluetooth speaker. Unforeseen technical difficulties in our processing system caused this delay. We are pleased to inform you that these issues have been addressed and your speaker was dispatched on December 13 (Tracking#**********************).

We appreciate your patience and understanding in this matter.

Thank you,

Cisco BBB Escalation Team
Customer Answer
Date: 12/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Customer Answer
Date: 12/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:11/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have 16 new cisco phones and 16 used that were purchased from a company now out of business. I have been dealing with trying to obtain the licenses from Cisco since NOV 12, 2023 and keep getting the run around. They told me to go buy the licenses from a reseller from some defunct list none of whom have been getting back with me. I am not sure why I would have to buy licenses for devices I own, especially since they were already purchased and repurchased. Cisco needs to provide the licenses, whatever that means so I don't have 20+ dead phones sitting around.
Business Response
Date: 11/27/2023
Hello *****,
Apologies for the inconvenience and thank you for bringing this to our notice. We are investigating the matter and will bet back to you with an update.
Thank you,
Cisco BBB Escalation Team
Initial Complaint
Date:11/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a warranty issue with Cisco network equipment.We have purchased the equipment and has been working for almost a year. Now we are trying to get it replaced under warranty.The RMA process Cisco has is designed in such a way to make it as difficult as possible to navigate and get the issue resolved.Cisco has something called Entitlement. When you buy the equipment from a distributor, the Entitled party is that distributor. If that distributor becomes unreachable Cisco would not satisfy the warranty because you're not the entitled party. They send you to other distributors to change the entitlement, which companies will of course ignore you as you have no business with them.They also direct you to talk with your Cisco account manager, which is nowhere listed on any Cisco director under your account. Asking them on the phone who that is, they cannot tell you.So I have been trying to replace the broken equipment for 5 weeks, calling and emailing back and forth with Cisco's *************************** (in ***** of course!!!), and his EVERY reply sounds like an autoreply:**********************************************************************************Please provide us with CCO ID entitled for the support(from An RMA request must come from this company). The request comes from CCO ID: ge**** from Company GE***. Which is not the entitled party for RMA support. Engage with your Cisco Account Team/ / ********************** point of sale contact person in order to provide you with CCO ID entitled for the support(from).I suggest you to contact your Cisco service sales representative or Cisco partner / reseller, in order to obtain support. To locate a Cisco Partner or Reseller, please see: ********************************************************************************* ***********************************************************************************Plain and simple, it's a runaround designed to take you nowhere until you're getting fed up and you give up, spending thousands more on new equipment
Business Response
Date: 11/21/2023
Hello,
We're sorry to hear about the trouble you've had with the hardware and obtaining support for an RMA replacement. At Cisco we take our warranty service commitment seriously. The escalations team has reviewed the support agent communication attachments you have provided and passed along your feedback. We appreciate the opportunity to learn and serve you better.
Nonetheless, I regret to inform that the S/N for the device you have provided does not have an associated warranty to your business, Geeks of Technologies, but only to the original point of sale which is our standard warranty agreement. There is no perpetual hardware warranty that extends to other entities beyond the original point of sale.

If you acquired the device from an authorized Cisco reseller, we will gladly review your evidence (proof of purchase, sales order, invoice, etc.) which would be required to investigate further for any authorized chain of re-sale and RMA entitlement.
Initial Complaint
Date:11/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had trouble communicating with Cisco. I cannot seem to get a live agent. Also, when I try to request help via email, the technicians (who clearly don't speak English natively) never properly answer my questions. My issue is very simple, as it has to do with my business name. They have stylized it incorrectly in the system. The business name is in ALL CAPITAL LETTERS and is a critical component to our woman and minority representation. On an email sent at 7:59pm EST on 11-1-2023, I sent them an email, asking them to fix the issue; I also provided a screenshot of the application that I tried to fill out, and it contained the error. I also attached documentation from my state, as well a screenshot, proving that the stylization was part of the legal business name. Someone named ***************************** responded by telling me to fill out the application, which clearly didn't answer the question. When I pointed out the fact that this person didn't answer my question, at 9pm EST, ***************************** responded by asking me to send the link. Again, this was not possible, as sending the link would not work, as the application was session based. When I pointed that out, someone named *********** replied at 9:23pm EST. This person called me "Sir" (clearly ignoring the fact that I previously identified myself as a WOMAN and MINORITY business owner. Then, they directed me back to the portal in which I tried to fill out the application and told me to fill out a ticket. I was unable to do that in the portal, as it said that it was unable to validate my email address. Please note that on 10-8-2023, at 7:48pm EST, a person named ******************************* also failed to help me and answer my question. That said, I am wondering why something so simple for Cisco to fix is hard to remedy. I just want some help from Cisco so that I can use their products to serve my clients. Why is that so hard?
Business Response
Date: 11/06/2023
Everything is resolved. ****** has created a new user ID with the correct email, and her company's name now appears in all caps.
Initial Complaint
Date:10/09/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cisco Duo aka (Duo Security), has made pretty aggressive marketing on social media promising a free Duo speaker for attending their webinar. I attended the webinar on September 14th, 2023 and was told I would receive an email from them about how to obtain this speaker. The (alleged) women running the chat **** and ****, both chimed in to confirm this. I have tried reaching them multiple times via email and all social media accounts to resolve this issue and they simply ignore every attempt.
Business Response
Date: 10/09/2023
Hello,
We will investigate and get back to you on this matter.
Thank you
*************************
Customer Answer
Date: 10/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
*I have been contacted by the correct point of contact to handle the issue and have settled the issue through email.*

Sincerely,

*************************

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Cisco Systems, Inc. is NOT a BBB Accredited Business.