Complaints

This profile includes complaints for Cisco Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cisco Systems, Inc. has 32 locations, listed below.

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• 

  Cisco Systems, Inc.

  170 W Tasman Dr San Jose, CA 95134

• 

  Cisco Systems Canada Co.****

  3400 - 181 Bay St. Bay Wellington Tower, BCE Place Toronto, ON M5J 2T3

• 

  Cisco Systems Inc.

  383 Main Ave Ste 7 Norwalk, CT 06851-1544

• 

  Cisco Systems, Inc.

  800 Main St S Ste 108 Southbury, CT 06488-2278

• 

  Cisco Systems, Inc.

  7209 E. Chestnut Evansville, IN 47715

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a follow-up to complaint ******** that was marked as completed on April 5th. Received YET ANOTHER SPAM EMAIL from Cisco, just today.

  Business Response

  Date: 04/08/2025

  Hello *****,

  I can confirm that we are still processing your request in our integrated systems and it can as long as 45 days to complete the request. You will receive an email confirming completion of the action.
  
  In the meanwhile, it is possible that you might receive email from systems that haven't yet processed the request. Apologies for any such emails that you might receive in this duration.
  
  Thank you,
  *****
  Cisco BBB Escalation Team

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint to BBB Regarding Cisco Systems, Inc.Business Name: Cisco Systems, Inc.Business Address: ***************************************** Website: ************************************** Complaint Type: **************** / Business Relationship Termination Without Cause Desired Outcome: Formal acknowledgment, explanation, and reinstatement of partnership or clear resolution.Complaint Description:We are a technology company that previously held an active reseller partnership with Cisco Systems. As of last year, our company was unexpectedly removed from Ciscos partner program without any notice, explanation, or communication from Cisco.Since that time, we have made multiple efforts to resolve the issue through the following avenues:Submitting several tickets through the Cisco Partner Portal Attempting to escalate the concern through direct Cisco support Contacting our authorized Cisco distributor to mediate with the Cisco vendor team Despite all efforts, we have received no communication or support from Cisco. The partner portal tickets remain unanswered, and our distributor has not been able to get Cisco to respond. This complete lack of engagement from a global company like Cisco has disrupted our business and raises serious concerns about fair treatment and communication standards within their partner ecosystem.We are submitting this complaint due to:Lack of transparency in Cisco's decision-making process Failure to provide support or acknowledgment of submitted tickets Disregard for channel partners, who rely on Cisco's infrastructure and engagement to serve clients effectively We are requesting the BBB to assist in facilitating a formal response from Cisco, with the goal of either reinstating our partnership or receiving a documented reason for its termination. We also seek a clear path for resolution or escalation within Ciscos partner program.

  Business Response

  Date: 03/25/2025

  Hello,

  We will work with the customer directly.

   

  Thanks

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CISCO continues to spam me even though I have religiously unsubscribed from their mailings for actual years. Please see attachments dating back to 2021.

  Business Response

  Date: 03/25/2025

  Hello *****,
  
  Apologies for the recent email to your personal email ID.
  
  We have triggered the process to engage the Cisco privacy team, with a specific request, to stop email your personal email id. Thank you for confirming your identity in the response email top the privacy team. The privacy team will now work on completing the request to remove the email ID from our marketing databases and send you a confirmation email,once the process is complete.
  
  Thank you for your patience and apologies again for the recent email.
  
  *****
  Cisco BBB Escalation Team

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ShareFile / ************************** has made it almost impossible to cancel a subscription. I had already turned off auto renew but the company attempted to charge me anyway. Now when I try to cancel my subscription there is no place to access subscriptions.Searching RightSignature the suggestion was to log in and find subscriptions (now impossible), or contact the support email at: *************************** the email no longer works. Searching help on Right Signature takes me to a page that says contact support to cancel, but that page no longer works, it has a link to email support, that link doesn't work.I tried to find subscriptions on ShareFile. There is no longer a way to access subscriptions on ShareFile. Going to help and looking up cancel my subscription I see a response that says use the chat function. The listed hours for Chat are 8pm Sunday to 8pm Friday, contacting them on Monday which is in that timeframe give me "No one is available start a case". I have filed a case. This is a large company, making it this difficult to cancel an account seems like fraud. The fact that I already stopped auto renew and they attempted to charge my account, is fraud. Elderly people, or people that are not technically adept, will get charged for services they do not want. This should be fixed. It should be simple enough to add a button that says cancel my subscription on a screen of subscriptions. If there are reasons why, or issues that need to be agreed, like you will lose access to all your signed documents, you can present them and let the customer agree. There is no excuse for not allowing people to cancel their subscription.

  Business Response

  Date: 08/07/2024

  We attempted to reach you on August 7th, 2024 at your phone number but reached voicemail, so we left a message. The original details provided reference a subscription issue with ShareFile, which seems to be a product owned and operated by Cloud ******************* or CITRIX. These products do not belong to Cisco Systems, *** for which your BBB complaint was filed against. Please double check your BBB submission was against the correct entity or clarify how Cisco Systems, *** can help you further and we'll be glad to assist.

  Customer Answer

  Date: 08/07/2024

   
  Better Business Bureau:

  This is entirely my fault. I'm really sorry, I thought Citrix was owned by Cisco.  I agree this is not the fault of Cisco.  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive several charges from Secure MSP APP. These are fraudulent charges.I did not authorize these charges. I want a refund for these charges.

  Business Response

  Date: 08/21/2024

  Hello, we apologize for the delay in receiving your BBB Complaint. We acknowledge your original complaint about "several charges from Secure MSP APP".

  Your complaint has reached Cisco Systems, Inc. Cisco makes the equipment and software that help connect computers and devices to the internet and each other. They provide the tools businesses need to communicate and share information securely.

  By your description "Secure MSP APP" I'm unable to confirm if you have any Cisco products or services. Please provide any Purchase/Sales Orders #s which every Cisco sale would include. Or if the purchase was through a Cisco Authorized Partner, provide the name and contact information for the Cisco Authorized Partner you worked with.
  

  If you believe you are a victim of fraud or a scam, always be cautious when sharing personal information, and never give out your bank details or Social Security number to unknown callers or emails. If you suspect fraud, contact your bank immediately to report unauthorized charges. In the *************, you can also reach out to the ************************ (FTC) at ************** for support and to file a complaint. Remember, it's important to stay vigilant and seek help if you ever feel uncertain about a request for your personal information.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a HP printer during install process I was told I had no security service they would not complete the installation without the security so I purchased it. The next day after I started the cancellation. Please see my attachments Ill be sending.

  Business Response

  Date: 06/03/2024

  Cisco does not sell or support HP printers.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several men who claim to be representatives of CISCO have called stating that a service which I supposedly purchased in March of 2021 has expired and is currently running on a grace ******* According to their messages, my account will be auto debited for a total of $6800. I answered the phone at one point and informed them that I didn't want to continue any service with them and to cancel the account .The representative said a cancellation form would have to be completed via my computer and they needed to access my computer to which I was not agreeable. The calls continued and I finally decided to attempt to resolve the matter in October because any account I had in 2021 was no longer primary and would not have $6800. I did not want a blemish on my record. Since that time, I have attempted to work with 3 of CISCO's agent who each calls the other an invalid operative. The most recent one is named ************************* (tei: ************). My original paid amount has varied according to whom I was talking. They all appear to be rogue and dishonest. In October as I dealt with *********************, I paid $1577 dollars. In January, ********************* who commenced a cancellation form as a manager requested $2098.97 That I paid. He stated that a fraud claim would be activated on the funds paid to ********************* and that I would be reimbursed in a couple of weeks. I received a receipt from Savita via email that tje payment of $2098.97 had been received. On March 20, 2023, I was contacted by ************************* who said he was a manger and didn't know who the h*** ********************* was and that ********************* was a tech, not a manager. He was still claiming that I owed the company. He turned my call over to his manager, *************************** who explained that the cancellation form by ************** was invalid as it had not been activated regardless of my payment. Since dealing with ****************, I have made several payments totaling $3045.98 to DOTPay Solutions LLC in *****; the account is still open.

  Business Response

  Date: 05/28/2024

  We are looking into this complaint

• Initial Complaint

  Date:05/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this business is supposed to be a *************** they have a school in ********* and they're not paying the person teaching these classes she has been working there since January this girl's name is ************************* she's actually from the ** and supposedly they flew her from ******* out to ********* to teach modeling they don't want to fly her back and they don't want to pay her

  Business Response

  Date: 05/21/2024

  Cisco Systems, Inc. is an American multinational digital communications technology conglomerate corporation and doesn't teach modeling. BBB Team, please investigate this further. Looks like this complaint has been sent to the wrong company.
  

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Cisco Smartnet Contract through a Cisco reseller [quite a few weeks back]. I am having difficulty with the unit it is to support [to the point where the brand new WAP (wireless access point) is unusable]. Without that contract, I am unable to obtain the technical support I need to resolve that issue. I am being told by my dealer that the company he uses to obtain Smartnet contracts is being audited by Cisco. They have no clue as to when I will get my Smartnet contract. I am asking that Cisco cease delaying and immediately provide my contract to the reseller without any further delay.

  Business Response

  Date: 08/27/2024

  The customer has confirmed that this issue has been resolved a while ago and was surprised about the outreach.

   

  From: Fred Atkinson <**********************>
  Sent: Monday, August 26, 2024 4:04:18 PM
  To: Shilpa Gaddikoppula (sgaddiko) <***********************************>
  Subject: Re: [EXTERNAL] Re: Follow up - Cisco Smartnet Contract Issues
  
         This issue was resolved quite  while ago.  
  
  
  

  Customer Answer

  Date: 08/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Webex calling features do not work, so tech support whatsoever. No can help. Yet they bill me every month. terrible company .. why can't some one from the calling team help update my prerecorded voicemail messages and help me change a user on my account? this is not a hard request.

  Business Response

  Date: 04/01/2024

  Hello ****,

  
  Apologies for the inconvenience and thank you for bringing this to our notice. We have followed up internally and a member from our support team will be directly reaching out to you, shortly.

  Thank you,
  Cisco BBB Escalation Team