Complaints

This profile includes complaints for Cisco Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cisco Systems, Inc.

  170 W Tasman Dr San Jose, CA 95134

• 

  Cisco Systems Inc.

  50 Stanford Dr Farmington, CT 06032-2474

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  Cisco Systems, Inc.

  1150-10180 101 St Edmonton, AB T5J 3S4

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  Cisco Systems

  500 Northridge Rd # 700 Atlanta, GA 30350-3318

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  Cisco Systems, Inc.

  7025 Kit Creek Rd Morrisville, NC 27560

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We stopped a potential fraud case and returned the device to the manufacturer. Cisco has the device and is refusing to refund out $90,000 device. The device is still in the box, unopened. They are refusing to refund the order even though they have the device. That said, all I want is for them to RMA the order and take it off our account.

  Business Response

  Date: 12/13/2022

  Cisco has received filer's request (reseller) regarding RMA approval for a device that was returned to a 3rd party distributor due to reported fraud activity by ********'s end client. Refunds may be subject to 3rd party distributor sales agreements, but Cisco has reviewed the request carefully and will work with reseller and 3rd party distributor to make best effort arrangements regarding RMA fulfillment and/or issuing of credits as applicable.
  
  As of December 13th, 2022, Cisco has reached out to the 3rd party distributor (TD) regarding options for credit, and therefore reseller should work with the distributor (TD) to make the appropriate next arrangements. Thank you.

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date Of Transaction: 28th Feb, 2020 I paid ***** for **** ******************** scheduled in ******* ***** on 25th March 2020. It comes with below Cancellation and Rescheduling Policies. "CANCELLATION AND RESCHEDULING POLICIES: Rescheduling is defined to be any change to lab date or location. Labs may be cancelled or rescheduled online, without penalty, until 90 days before the lab date (the payment due date). Between 90 days and 3 days, candidates may reschedule by paying a fee. Within 3 days of the lab exam, you forfeit your entire lab fee (or free attempt) if you do not attend your lab seat." 2. Due to Covid outbreak, Cisco dropped my **** Lab and provided a Voucher worth ***** which could be used in future for scheduling **** Lab exam. 3. Since ***** lab test ******* were still closed, ***** did ******* Extension on Dec 4th 2020. 4. On 27th Sep 2022, I called Cisco with reference case #XXXXXXXX to help me schedule a lab date late in Dec 2022 due to Work Commitments. They denied my request and suggested to select what's available on their website or I would loose Voucher. So i was forced to select 29th Nov 2022 lab exam date which was the only date available. 5. On 16th Nov 2022, I called Cisco with reference case # XXXXXXXX to reschedule my lab date to available date 29th march 2023 due to medical condition. they denied my request stating i don't have any rescheduling rights and i would have to pay ***** to schedule exam on another date due to Cisco changed Payment medium to new company "*************". Attached are the all necessary receipts and ***** *** case transactions. On 23rd Nov, I called my credit card Company "******** ********* to open a dispute with Cisco and faxed them all relevant documents. Today they provided update that since its past 90 days of transaction, you won't be able to help me out and referred to*********************** for resolving this matter.

  Business Response

  Date: 12/14/2022

  Business Response /* (1000, 5, 2022/12/09) */ Hello ******, Hope you are doing well. Due to the pandemic and your unique situation, you were given a voucher (valid for a year), to book the ******** exam, and that voucher was subsequently extended twice in good faith. During the last extension, as per your Customer Service Case # XXXXXXXX, it was made clear that the voucher extension was a final one-time exception. Following this, you booked a Security Lab exam (Date: 29-Nov-2022) ************** using the same voucher. After investigation and review of the case, it was decided that there are no grounds for a ************* refund or voucher extension. With that, your request is denied, and this case is closed. Wishing you all the best. Consumer Response /* (3000, 7, 2022/12/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi Cisco Respective Team, I understand Voucher being extended twice to show good Faith. This is not my main concern but I would still like to add something. When we paid for********* exam seat and when it got cancelled due to pandemic/uncontrollable situation, shouldn't all charges be refunded would be the smart thing. And Voucher was extended first time due to lab facilities being closed and accessible. Nevertheless, I as a candidate, trusted Cisco and agreed to accept for Voucher instead claiming money back. Coming back to my main concern, when we book a exam, every candidate still have privilege (right) to reschedule the exam specially when it comes to health issue. When i opened case with Cisco Case #XXXXXXXX requesting to reschedule my lab date explaining*************************************************** But my request was denied. Do you honestly expect Candidates*********** to take air flight, travel across states, rent a room in hotel and show up at the exam center just because policy denies rescheduling of exam ? I hope you consider my situation and allow me to reschedule my exam. Also for your information, this exam is not sponsored by my employer but rather coming from my hard earned savings. Thanks, ****** ******. Business Response /* (4000, 9, 2022/12/13) */ Dear ******, During the pandemic, you were given a choice between cash refund OR Voucher and CPLL access and you opted for the Voucher and CPLL access. We care for your health & wellbeing, want you to fully recover and then appear for the lab exam. That was the reason the voucher expiration date was extended. It was also clearly mentioned in the Case # XXXXXXXX that it was a one-time exception, with no further extension. We never refused to reschedule the lab exam. It's just that we can't use an expired voucher to book a lab exam; the lab exam policy is very clear in this matter. Wish you all the best! Consumer Response /* (4200, 11, 2022/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi Cisco Team, Lets put more light into rescheduling matter which is my main concern. Rescheduling of an lab exam cost ***** But when i tried to reschedule my exam due to COVID, which was booked on **** Nov using Cisco lab portal, it didn't gave me any option to do it myself. So i called Cisco opened Case # XXXXXXXX and requested same. I was ok paying rescheduling fees ******* But they denied stating that first need to pay full fees ***** to book another seat and after which i would be able to reschedule new exam date. so in total ***** + **** which is indirectly stating that your original exam fees is wasted. This doesn't seems fair in any situation. I am OK paying rescheduling fees of **** to reschedule my exam date in late *********** ***** I hope you understand my frustration and help me out. Thanks, ****** ******.

• Initial Complaint

  Date:09/28/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Fraudulent call: 9-26-2022//Time of day: 12:33 pm//phone # on our caller id: ************//Name of caller on our caller id: *********************** message said to return call: *************/Name on message said to contact before 4 pm 9-26-2022: ******//Message said: Hi, this message is for ****** ****** this is ****** calling from *******'s office. Could you give me a call back today **************. I was calling in regards to your appointment on Thursday with *******. So, if you could give me a call today (garbled) hours between 8 and 4. So, if you can give me a call back prior to 4 o'clock, that would be perfect. My phone number is ************.Our Complaint: We couldn't understand the call back phone number because the message was totally fast. So we looked up the general surgery number at the health center and called that several times. The first health center call ended with the actual true health center secretary not understanding anything. She stated that there were no logs that any calls had been made at all from *******'s office to our home phone. She said there wasn't any ****** in the office. So, we called the call back number after figuring it out by listening carefully. The machine answered and stated that it was Cisco *****. No Information. Then we called back to the *******'s office again at the general number and explained about the call back number. The secretary listed all the workers names in that office. She called the strange number and it just rang. She took a message to give to ******* about the confusion. We then looked online and saw a name associated with the call back # ***** ****** We couldn't figure out who Cisco ***** was because the search gave several suggestions. Our complaint is this: How did this fraud get our doctor's name, our health center, our appointment day, our name and phone number'At 3:51 pm our caller ID said **************************** Rang once then stopped.

  Business Response

  Date: 09/30/2022

  Business Response /* (1000, 5, 2022/09/28) */ Thank you for bringing this to the notice of Cisco Systems. We would like to share our findings after review of the information shared by you. Cisco Unity is not a person, but the name of a Cisco product used by the hospital to manage their voicemails. It is possible that the phone at number you are calling hasn't been configured correctly and hence utilizes a factory default voicemail prompt which starts with "Welcome to Cisco Unity voice messaging system". In light of the above, we believe this is an issue that is best addressed by someone from the hospital's IT services team. Thank you, Cisco BBB Escalation Team Consumer Response /* (2000, 7, 2022/09/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you BBB for interceding. As we stated, we received a phone call from ************ calling itself *************** on our id. The message left on our machine asked us to call back at a different number ************. Because the message was rapid and difficult to hear, we looked up the health center's REAL number and called that one back instead. The information that we received from the REAL health center said: they had not called us as there was no record of any outgoing message to us. Plus, the "******" who had called didn't work there! So, we listened to the machine message carefully ***** times to get their call back number and called it. A machine answered saying it was Cisco Unity where we needed an extension number which we did not know. Now since this phone difficulty, we had an appt. with the doctor who explained that YES, Cisco was working with them. Okay, fine. Nice to know AFTER the fact. We are suspicious of *********** billing now, too. Our acct # is all of a sudden different and we're supposed to ship off piles of cash to *******, when the health center is in *********? Our suggestion is: #1 When contacting patients, speak clearly and distinctly and announce the subserving company so people know it truly is an honest call #2 If there is call logging, log the calls. Somehow there will have to be coordination between subserving companies and the health center. There are SO many fraud calls coming to our home phone DAILY. And when, or if, it is in relation to something as important as a health center, we get totally up tight if there could be *********** bad activity. It isn't a nice simple world anymore. There is so much lying, fraud, and down right murder coming from formerly trusted sources. Try reading medical studies with their 10-letter words just to know if a fakely 'safe and effective' shot isn't just a bioweapon. Try being your own doctor in today's world! It is a sad, sad day to live in a world like we are in right now. You cannot trust a single soul anymore. Your guard HAS to be continually up or you are screwed or dead!

• Initial Complaint

  Date:07/13/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a yearly renewal by Webex by Cisco for an account I don't have. I had the web ex years ago when I worked for a company I no longer work for. I tried to cancel my account then but had the same problem I'm having now; no customer svc #, no way to get a person to help me or the ability to cancel. I keep getting emails telling me how to proceed but it keeps taking me in circles. I just want to cancel this account, the one I apparently don't have but got charged 228.00 for; which I did not authorize or consent to. My bank had to cancel my account due to the discrepancy and I want a representative from the Webex by Cisco company to call me with a cancellation confirmation.

  Business Response

  Date: 07/18/2022

  Business Response /* (1000, 5, 2022/07/18) */ Hi *******, Regret for the ************* ********** representative ******* ***** will contact and will be able to assist. Business Response /* (-10, 7, 2022/07/18) */ Hello *******, I understand ******* has attended to your concern on 15th July under case ********* and you've also acknowledged his support. Thank you, Regards *********** Consumer Response /* (2000, 8, 2022/07/18) */ Hi *******, I was able to get someone to call me back from Cisco and they were very accommodating and were able to refund me and cancel my account. Thank you so much for your time and effort. Have a great day, ***************